Elevate customer experience
When a standard menu tree or rule-based chatbot options are ineffective at determining the intent of the user, Conversational AI can effectively capture the customer requirement without the need to use specific language set by the organisation.
Conversational AI can also improve accessibility, interacting well with text-to-speech dictation and handling multiple languages with ease.
We use conversational AI across a range of applications including customer service chatbots, HR processes, call centres and enterprise software to provide natural, supportive interactions that are available 24/7.
Because Conversational AI encompass multiple technologies, Roboyo has a measured and proven approach to each of the separate fields and how to bring them together. Through careful selection of technologies paired with appropriate integrations and conversational design we create a coherent and value adding customer journey.
Drive value with every customer touch point
Combining conversational AI with written language processing for documents and emails brings efficient automation to every customer touchpoint, speeding up and enhancing the customer experience (CX) in a way that drives satisfaction, loyalty and ultimately growth.
Conversational AI combines technologies such as Machine Learning and Natural Language Processing so that customers can interact naturally over messaging, social media, SMS or web chats. For non-digital channels, Intelligent Voice Recognition Systems bring the same AI functionality to voice calls, closely mimicking human conversation while increasing the speed and accuracy of answers.