The Federal RPA Community has reduced 1.4 million hours (and counting) of low-value work across the U.S. federal government.
With intelligent automation, the VEC (Virginia Employment Commission) reduced the backlog of unemployment claims by 40%.
The California DMV has saved $2,000,000 by implementing automation to its driver’s license extension process.
Digitally transforming government at every level
Automation programs in cities, counties, states, higher education, and federal levels have increased workforce capacity and improved the citizen experience by becoming earlier adopters of intelligent automation.
Higher value work means a happier human workforce
The software robots the agencies have created carry out low-value, rule-based tasks with unmatched accuracy and efficiency, helping increase public service workers’ capacity and enabling them to shift to higher-value work.
Furthermore, through reskilling programs, agencies empower employees to become citizen developers to create their automations, setting the foundations for a Human+ workforce ready for the future of work.
‘Automation first’ is the way
An ‘automation first’ philosophy can help public sector agencies simplify legacy integration and drive process optimization, inject agility in requests processing, improve customer experience, and retain the knowledge of critical processes while augmenting high-value strategic work.
Intelligent Automation drives the digital revolution in the public sector, allowing for a better customer experience for citizens and students.
Intelligent automation can empower citizens to self-serve via chatbots and other virtual assistants to resolve their inquiries, relieving public servants from this tedious task.
With intelligent automation, public sector organizations can run background checks to investigate candidates’ backgrounds based on criteria determined by the agencies. Including employment, education, criminal records, credit history, motor vehicle, and license record checks.
Agencies deal with a high influx of documents into their field offices and systems. Intelligent Document Processing (IDP) and Robotic Process Automation (RPA) can help analyze paper-based and digital documents with 100% accuracy, in seconds, and securely. Helping reduce turnaround times and processing backlogs.
Public sector organizations deal with thousands of incoming customer calls daily with a low turnaround time. Chatbots, conversational AI, and Robotic Process Automation (RPA) can help relieve the pressure by handling simple inquiries and assisting call center agents. Helping reduce the turnaround time and improve customer satisfaction.
Agencies must administer a range of working age, disability, and ill-health benefits for millions of claimants and customers. Citizens need to be served their benefits on time, and most of the time, agencies are stuck with backlogs of thousands of claims.
With Intelligent Automation, agencies can accurately process thousands of claims per week, saving thousands of work hours.
Public sector agencies can transfer and migrate data among legacy government systems and platforms with software robots. Intelligent Automation can cross-check data across systems, notify staff, and delete unnecessary data. Software robots can maintain data accuracy, ensuring no duplicates or transfer errors occur.
Agencies across all levels of government are required to constantly file reports regarding their budgets, spending, operations, citizen requests, grants, and more. Automation and Intelligent Document Processing (IDP) pulls data from documents of different formats and generates the required reports.
Citizens submit millions of documents and applications via the agencies’ online portals. Intelligent Automation can process citizen queries, validate application data, verify submitted documentation, approve applications or route them to the relevant staff across agencies for review and approval.
The Software Licensing Program (SLP) was established in January 1994 and is administered by the Department of General Services, Procurement Division. SLP agreements are established to reduce the need for individual departments to conduct repetitive acquisitions for proprietary software licenses and software upgrades while taking advantage of the large volume discounts offered by the software publishers. SLP creates efficiencies for California cities, counties and state agencies and ensure quality providers are selected to deliver the product.
Roboyo has been awarded its EUI (DVULLH6TJCM5) and NCAGE number (9CUS4) on the System for Award Management (SAM.gov). With these designations, Roboyo is now eligible to compete for U.S. federal contracts via this government-wide initiative administered by GSA’s Federal Acquisition Service (FAS).
GET STARTED WITH NEXT LEVEL GOVERNMENT