Industries

Intelligent automation in US Government

Harness Intelligent Automation to better serve citizens, enhance workforce satisfaction, and boost legacy IT integration.

Public Sector Impact

1.4M Hours Saved 1.4M Hours Saved

The Federal RPA Community has reduced 1.4 million hours (and counting) of low-value work across the U.S. federal government.

40% Speed 40% Speed

With intelligent automation, the VEC (Virginia Employment Commission) reduced the backlog of unemployment claims by 40%.

$2M Cost Savings $2M Cost Savings

The California DMV has saved $2,000,000 by implementing automation to its driver’s license extension process.

Past and present U.S. administrations have expected public sector organizations and government agencies to drive value and be more efficient.

Digitally transforming government at every level
Automation programs in cities, counties, states, higher education, and federal levels have increased workforce capacity and improved the citizen experience by becoming earlier adopters of intelligent automation.

Higher value work means a happier human workforce
The software robots the agencies have created carry out low-value, rule-based tasks with unmatched accuracy and efficiency, helping increase public service workers’ capacity and enabling them to shift to higher-value work.

Furthermore, through reskilling programs, agencies empower employees to become citizen developers to create their automations, setting the foundations for a Human+ workforce ready for the future of work.

‘Automation first’ is the way
An ‘automation first’ philosophy can help public sector agencies simplify legacy integration and drive process optimization, inject agility in requests processing, improve customer experience, and retain the knowledge of critical processes while augmenting high-value strategic work.

Intelligent Automation drives the digital revolution in the public sector, allowing for a better customer experience for citizens and students.

Contact us

CHALLENGES AND SOLUTIONS

Common pain points in government

  • Outdated technologies and processes that lack integration and are full of bottlenecks
  • Increased demand from constituents and businesses
  • Shifting workforce demographics
  • Fluctuant regulations
  • Budget constraints

Benefits delivered with Intelligent Automation

  • Simplify legacy integration and drive process optimization
  • Inject agility in request processing and improve customer experience
  • Retain knowledge critical processes and augment high-value, strategic work
  • Maximize quality, ensure compliance, and establish an audit trail
  • Generate operational efficiency to do more with less

Use Cases

PUBLIC RECORD INQUIRIES PUBLIC RECORD INQUIRIES

PUBLIC RECORD INQUIRIES

Intelligent Automation can empower citizens to self-serve via chatbots and other virtual assistants to resolve their inquiries, relieving public servants from this tedious task.

BACKGROUND CHECKS BACKGROUND CHECKS

BACKGROUND CHECKS

With Intelligent Automation, public sector organizations can run background checks to investigate candidates’ backgrounds based on criteria determined by the agencies. Including employment, education, criminal records, credit history, motor vehicle, and license record checks.

IMPROVE CALL CENTERS EFFICIENCY IMPROVE CALL CENTERS EFFICIENCY

IMPROVE CALL CENTERS EFFICIENCY

Public sector organizations deal with thousands of incoming customer calls daily with a low turnaround time. Chatbots, conversational AI, and Robotic Process Automation (RPA) can help relieve the pressure by handling simple inquiries and assisting call center agents. Helping reduce the turnaround time and improving customer satisfaction.

WELFARE AND PENSION MANAGEMENT WELFARE AND PENSION MANAGEMENT

WELFARE AND PENSION MANAGEMENT

Agencies must administer a range of working age, disability, and ill-health benefits for millions of claimants and customers. Citizens need to be served their benefits on time, and most of the time, agencies are stuck with backlogs of thousands of claims.

With Intelligent Automation, agencies can accurately process thousands of claims per week, saving thousands of work hours.

DATA MIGRATION DATA MIGRATION

DATA MIGRATION

Public sector agencies can transfer and migrate data among legacy government systems and platforms with software robots. Intelligent Automation can cross-check data across systems, notify staff, and delete unnecessary data. Software robots can maintain data accuracy, ensuring no duplicates or transfer errors occur.

REPORT GENERATION REPORT GENERATION

REPORT GENERATION

Agencies across all levels of government are required to constantly file reports regarding their budgets, spending, operations, citizen requests, grants, and more. Automation and Intelligent Document Processing (IDP) pulls data from documents of different formats and generates the required reports.

APPLICATION PROCESSING AND REVIEW APPLICATION PROCESSING AND REVIEW

APPLICATION PROCESSING AND REVIEW

Citizens submit millions of documents and applications via the agencies’ online portals. Intelligent Automation can process citizen queries, validate application data, verify submitted documentation, approve applications or route them to the relevant staff across agencies for review and approval.

RELEVANT RESOURCES

White paper

Automated Government

Read now

Event recap

PSIS Government Innovation California 2022

Watch now

Webinar on-demand

Virtual Immersion Lab: Innovating the DMV with IA

Watch now

Event recap

Shared Services Summit 2022

Watch now

Webinar on-demand

Who is winning the Automation race?

Watch now

UPCOMING EVENTS

In-person workshop / Free

Breakfast & Bots

Learn more

Virtual workshop / Free

Introduction to RPA

Learn more

GET STARTED WITH NEXT LEVEL GOVERNMENT

Related Content

Virtual Immersion Lab: Innovating the DMV with Intelligent Automation Virtual Immersion Lab: Innovating the DMV with Intelligent Automation

Webinar On-Demand

Virtual Immersion Lab: Innovating the DMV with Intelligent Automation

Learn More
Automation as a survival tactic: Myth or Reality? Automation as a survival tactic: Myth or Reality?

Blog

Automation as a survival tactic: Myth or Reality?

Learn More
Intelligent Automation: Three Questions to Achieve Immediate Impact and Prepare for The Future Intelligent Automation: Three Questions to Achieve Immediate Impact and Prepare for The Future

Blog

Intelligent Automation: Three Questions to Achieve Immediate Impact and Prepare for The Future

Learn More

Go to next level. now.

Watch our 2022 Trends webinar on-demand

Get in Touch

Get in Touch