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Industries

Intelligent automation in

US GOVERNMENT

Harness intelligent automation to better serve citizens, enhance workforce satisfaction, and boost legacy IT integration.

Public Sector Impact

hours-saved hours-saved

The Federal RPA Community has reduced 1.4 million hours (and counting) of low-value work across the U.S. federal government.

40% 40%

With intelligent automation, the VEC (Virginia Employment Commission) reduced the backlog of unemployment claims by 40%.

cost-saving cost-saving

The California DMV has saved $2,000,000 by implementing automation to its driver’s license extension process.

Past and present U.S. administrations have expected public sector organizations and government agencies to drive value and be more efficient.

Digitally transforming government at every level
Automation programs in cities, counties, states, higher education, and federal levels have increased workforce capacity and improved the citizen experience by becoming earlier adopters of intelligent automation.

Higher value work means a happier human workforce
The software robots the agencies have created carry out low-value, rule-based tasks with unmatched accuracy and efficiency, helping increase public service workers’ capacity and enabling them to shift to higher-value work.

Furthermore, through reskilling programs, agencies empower employees to become citizen developers to create their automations, setting the foundations for a Human+ workforce ready for the future of work.

‘Automation first’ is the way
An ‘automation first’ philosophy can help public sector agencies simplify legacy integration and drive process optimization, inject agility in requests processing, improve customer experience, and retain the knowledge of critical processes while augmenting high-value strategic work.

Intelligent Automation drives the digital revolution in the public sector, allowing for a better customer experience for citizens and students.

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US Capitol US Capitol

CHALLENGES AND SOLUTIONS

COMMON PAIN POINTS IN GOVERNMENT

  • Outdated technologies and processes that lack integration and are full of bottlenecks
  • Increased demand from constituents and businesses
  • Shifting workforce demographics
  • Fluctuant regulations
  • Budget constraints

BENEFITS DELIVERED WITH INTELLIGENT AUTOMATION

  • Simplify legacy integration and drive process optimization
  • Inject agility in request processing and improve customer experience
  • Retain knowledge of critical processes and augment high-value, strategic work
  • Maximize quality, ensure compliance, and establish an audit trail
  • Generate operational efficiency to do more with less

Use Cases

PUBLIC RECORD INQUIRIES PUBLIC RECORD INQUIRIES

PUBLIC RECORD INQUIRIES

Intelligent automation can empower citizens to self-serve via chatbots and other virtual assistants to resolve their inquiries, relieving public servants from this tedious task.

BACKGROUND CHECKS BACKGROUND CHECKS

BACKGROUND CHECKS

With intelligent automation, public sector organizations can run background checks to investigate candidates’ backgrounds based on criteria determined by the agencies. Including employment, education, criminal records, credit history, motor vehicle, and license record checks.

DOCUMENT VALIDATION DOCUMENT VALIDATION

DOCUMENT VALIDATION

Agencies deal with a high influx of documents into their field offices and systems. Intelligent Document Processing (IDP) and Robotic Process Automation (RPA) can help analyze paper-based and digital documents with 100% accuracy, in seconds, and securely. Helping reduce turnaround times and processing backlogs.

IMPROVE CALL CENTERS EFFICIENCY IMPROVE CALL CENTERS EFFICIENCY

IMPROVE CALL CENTERS EFFICIENCY

Public sector organizations deal with thousands of incoming customer calls daily with a low turnaround time. Chatbots, conversational AI, and Robotic Process Automation (RPA) can help relieve the pressure by handling simple inquiries and assisting call center agents. Helping reduce the turnaround time and improve customer satisfaction.

WELFARE AND PENSION MANAGEMENT WELFARE AND PENSION MANAGEMENT

WELFARE AND PENSION MANAGEMENT

Agencies must administer a range of working age, disability, and ill-health benefits for millions of claimants and customers. Citizens need to be served their benefits on time, and most of the time, agencies are stuck with backlogs of thousands of claims.
With Intelligent Automation, agencies can accurately process thousands of claims per week, saving thousands of work hours.

DATA MIGRATION DATA MIGRATION

DATA MIGRATION

Public sector agencies can transfer and migrate data among legacy government systems and platforms with software robots. Intelligent Automation can cross-check data across systems, notify staff, and delete unnecessary data. Software robots can maintain data accuracy, ensuring no duplicates or transfer errors occur.

REPORT GENERATION REPORT GENERATION

REPORT GENERATION

Agencies across all levels of government are required to constantly file reports regarding their budgets, spending, operations, citizen requests, grants, and more. Automation and Intelligent Document Processing (IDP) pulls data from documents of different formats and generates the required reports.

APPLICATION PROCESSING AND REVIEW APPLICATION PROCESSING AND REVIEW

APPLICATION PROCESSING AND REVIEW

Citizens submit millions of documents and applications via the agencies’ online portals. Intelligent Automation can process citizen queries, validate application data, verify submitted documentation, approve applications or route them to the relevant staff across agencies for review and approval.

Relevant Resources

Webinar On-Demand: Who is winning the automation race, government or the private sector? Webinar On-Demand: Who is winning the automation race, government or the private sector?

Webinar On-Demand

Webinar On-Demand: Who is winning the automation race, government or the private sector?

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Virtual Immersion Lab: Innovating the DMV with Intelligent Automation Virtual Immersion Lab: Innovating the DMV with Intelligent Automation

Webinar On-Demand

Virtual Immersion Lab: Innovating the DMV with Intelligent Automation

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Unlocking Intelligent Automation in the Utah government

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Upcoming Events

TEXAS GOVERNMENT AUTOMATION USER GROUP MEETING | OCTOBER 2022 TEXAS GOVERNMENT AUTOMATION USER GROUP MEETING | OCTOBER 2022

Webinar

TEXAS GOVERNMENT AUTOMATION USER GROUP MEETING | OCTOBER 2022

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Virtual Workshop: Introduction to RPA development Virtual Workshop: Introduction to RPA development

Workshop

Virtual Workshop: Introduction to RPA development

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Southern California Automation Community of Practice Southern California Automation Community of Practice

Webinar

Southern California Automation Community of Practice

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GET STARTED WITH NEXT LEVEL GOVERNMENT

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Register for tickets to Roboyo's All Eyes on Automation event - October 2022

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In a continued effort to ensure we offer our customers the very best in knowledge and skills, Roboyo has acquired Jolt Advantage Group.

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AKOA

IS NOW PART OF ROBOYO

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In a continued effort to ensure we offer our customers the very best in knowledge and skills, Roboyo has acquired AKOA.

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