Intelligent automation in Healthcare

Intelligent automation provides an opportunity to drive better cost and care outcomes like never before.

Healthcare Impact

Our credit management automation program for a global healthcare company delivered a year one ROI of 550%.

From brief to implementation, our program for a Swedish hygiene company began increasing efficiency, compliance and mitigation of fraud risk in under 4 months.

Through automating just 3 processes for a global healthcare leader, we have freed Healthcare workers from over 5000 hours of repetitive, robotic work each year.

Longer life spans, rising cost of treatments and an increase in chronic diseases is creating the perfect storm for healthcare providers. Automation can play a unique role in addressing health’s most pressing challenges.

A shot in the arm for efficient health systems
While necessary, the burden of admin and regulatory requirements can strain health budgets and constrain the amount of time care givers can devote to patients. By stripping out both time and cost from administrative processes Automation technologies can change this.

Automation can be used to pass data securely from one system to another, navigating healthcare’s complex workflows and multiple stakeholders without high-cost infrastructure projects. Low-code solutions enable non-technical staff to create automations specific to teams or departments. And automating back-office functions such as appointment scheduling significantly reduces time spent on highly repetitive and labor-intensive tasks.

Digital workers empowering Human carers
Caring for others is a uniquely human trait and cannot be digitised. But processes can. Digital healthcare workers can augment the impact of their human peers with astonishing results in an industry where accurate data can be a matter of life or death, automating data entry and digitising records eliminates human error, accelerates processing time, and enhances clinical decision making.

Above all, by creating next level efficiencies, AI-powered automation provides the foundation for the healthcare model of the future where enhanced accuracy and empathy create a pathway for the next generation of care.

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Use Cases


Booking and rescheduling appointments across multiple providers is the sort of task RPA handles with ease, relieving administrators of a significant burden while streamlining the patient experience.


Collecting and analysing patient records swiftly and securely provides invaluable insights from both a medical and an administrative viewpoint, as well as accelerating the vital business of patient care.


Making health data available and usable by multiple stakeholders in the industry aids holistic treatment and diagnosis and provides a joined-up experience for the patient.


Automating insurance claims, invoicing, accounts payable and other financial processes creates cost savings and the opportunity to provide transparency and self-service tools to the patient through digital channels.


Quality standards in the healthcare industry are necessarily high and rigorous, creating a significant monitoring burden. RPA can be used to automate monitoring processes and reporting to ensure compliance with reduced effort.


Privacy protocols can be built into any automation process, ensuring 100% compliance with policies designed to protect patient data and securing it away from potential human error.

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