There's a lot of people devoting their time to solving health and dental issues. So, you can imagine how small process inefficiencies which might only cost a few minutes of time per employee soon snowballs to become a more significant part of their days.
What VGR needed was intelligently applied automation where it would count.
Our Client: The Västra Götaland region (VGR) is responsible for health and medical care in Västra Götaland. With just over 50,000 employees, VGR is one of Sweden’s biggest employers and is tasked with offering healthcare and dental care for the benefit of good public health.
Previously, the processing of patient X-rays in emergency departments was done manually by healthcare staff in two different legacy systems – Sectra which handles the results, and Elvis which provides the general patient overview.
Healthcare staff would need to regularly check for x-ray results in Sectra and update Elvis with those results. A process that was being done multiple times a day for each individual patient.
It quickly became clear that VGR needed a more streamlined process to improve efficiency and save time on administration.
Roboyo developed a Robotic Process Automation (RPA) solution which automatically logged into VGR’s Elvis system to first read the list of patients in the emergency department. The robot then logs into Sectra to read the x-ray results.
The robot checks to see if patients on the list from Elvis have received responses on Sectra. If responses have been received, the list is updated under “Care contact comment” and “Doctor comment” with a code for the result and the number of results the patient has received.
Healthcare staff no longer have to spend time checking Sectra and updating Elvis manually – they can simply see the results once they arrive in Elvis and make clinical decisions faster and more efficiently.
As a result of our RPA implementation, VGR saw a massive reduction in processing time and duplication was minimized.
Based on an average number of 100 patients processed per day and each patient’s results taking around 12mins to check, we were able to give VGR back 20hrs a day, 140hrs a week and over 7,000hrs per year.
This substantial saving meant that VGR’s healthcare staff are now freed up to focus more of their valuable time on patient care and patient outcomes.