Our consulting services fuse people, technology and performance to create harmonious, human+ workforces. Whether you need to discover what process automations are possible, create the right automation infrastructure and governance to scale successfully, or embed an automation culture in your organisation, we can help you harness the power of automation to drive next level enterprise performance.
Before exploring the automation potential of your business, it’s vital to know what impact the enterprise needs to achieve, and how intelligent automation can contribute.
Our approach to discovery balances manual and technology-driven methods to ensure that costs are in proportion to the value of the business outcomes. Whether we are examining a single initial process or exploring the full end-to-end opportunity, we combine automated process and task mining with interviews, workshops and human observation to build up a detailed picture. We consider the full spectrum of automation technologies for every project to provide the most complete analysis of potential business impact.
This approach allows us to identify all processes ready for automation as well as areas with potential and assess them for cost and feasibility. From here we produce a strategically driven delivery roadmap for your automation journey.
Intelligent automation means combining technologies and products into a harmonious, end-to-end system. We focus on the critical business workflows to design a system that will achieve the most impact.
Optimising business workflows and designing the technology ecosystem before building any automations ensures that your projects are constructed on a solid foundation and can be delivered smoothly and quickly. One of the most common reasons for not realising potential value is not enough time spent on aligning and harmonising processes beforehand.
We are pragmatic in our approach and meticulous in our documentation. We work collaboratively, creating and supporting Centres of Excellence to ensure that expertise is embedded in the business from day one. This equips your people with the knowledge and skills as well as the technology foundation to deliver future automations successfully.
The single biggest barrier to scaling your automations is the lack of a clear Automation Operating Model (AOM). Moving from single, siloed automations to an intelligent automation ecosystem means setting out your approach, allocating roles and responsibilities and defining best practices, tools and models.
We work with you to design the best model for your business, bringing operations and IT together to work in harmony, and finding the right balance between delegated and centralised responsibilities. Investing time in creating Centres of Excellence with strong governance from the beginning provides clarity and direction, while engaging everyone in the move to the new automation culture.
Automation, however intelligent, cannot replace human ingenuity. But it can augment and multiply it.
In our experience, optimal enterprise performance requires a careful balance between accelerated technologies and people. Any imbalance negatively impacts that performance.
You make it all about technology at your peril.
Intelligent Automation is as much a human change as a technology change. That’s why we believe hybrid, high-performance Human+Digital workforces come in that order – human, and then digital.
Our Human+ approach to cultural change helps you build and maintain trust with your people throughout your automation project, from engaging them in the vision and strategy, to developing new roles and providing digital training to re-skill and up-skill.
By inviting engagement and removing uncertainty, anxieties are reduced. This results in greater adoption and ultimately success.
Consequently, when we design, implement and run ethical digital workforces, Human+ is one of our guiding principles. By creating and nurturing a Human+ culture we create harmonious, agile and resilient hybrid workforces capable of capturing new value from change.