Industries

Intelligent automation in Banking

Harness intelligent process automation to eliminate cost, mitigate regulatory risk and drive revenue growth through an enhanced 24/7 customer experience.

Banking Impact

For a global banking client, Roboyo created digital workers that processed data updates 60 times faster, reducing transaction times from 5 minutes to 5 seconds.

By automating Master Data updates from multiple input documents, we delivered an accuracy rate of 100%, significantly reducing service wait times.

Through a 100% automation of data migration and report updates, our program freed 3 FTEs from repetitive, robotic tasks.

Business process automation provides a unique opportunity to radically transform banking’s administrative burdens for both customers and employees. Repetitive yet critical processes can now be conducted by an ‘always on’ digital workforce at a fraction of the cost, many times the speed and with 100% accuracy.

Combine digital efficiency with a human touch
Whether it’s dealing with high volumes of customer queries and applications, fighting financial crime or handling day-to-day account management, automation can remove cost for your business and pain for your customers. It also liberates your employees from tasks that require monotonous accuracy better suited to software and allows them to focus on providing business value where robots cannot – through personal service with a human touch.

Compete more effectively. Comply more easily
Today’s customers have increasing digital appetites, and the pandemic has accelerated this trend. Competing with disruptive, digital-first entrants to the banking space requires incumbent players to overcome the challenge of complex legacy systems and become agile at all costs.

At the same time, Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance requires data analysis and credit quality management to reduce regulatory risk.

Intelligent automation can support this rapidly changing landscape: from creating better, value-driven customer interactions on digital channels to seamlessly automating fraud monitoring.

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Use Cases

CUSTOMER SERVICE

Banks deal with multiple types of customer queries every day and must respond with low turnaround time and swift resolution. Conversational AI and robotic process automation can determine customers’ intent through natural language interactions and direct their enquiry appropriately, reducing turnaround time to seconds.

FRAUD DETECTION

Intelligent automation can be invaluable in the fight against fraud and cybercrime, flagging suspect transactions in seconds and automating the process of validating genuine instances. Routine credit card chargeback defence processes can also be automated successfully, allowing employees to focus on complex cases or those involving large amounts.

ACCOUNT OPENING

Automating account creation is an unparalleled opportunity to please the customer. Intelligent automation can reduce turnaround times from days or weeks to minutes by integrating all stages of the process.

REGULATION AND COMPLIANCE

Anti-Money Laundering (AML) regulations, Know Your Customer (KYC) guidelines, GDPR and other regulatory elements demand accurate data to prove compliance. Improve quality and manage risk by automating data collection and reporting.

CREDIT APPROVAL

Reduce application to approval time on credit cards, mortgages, and loans by automating standardised elements of the process such as validating applicant information and carrying out fraud checks, releasing your people to focus on more complex cases.

RECONCILIATION ACROSS ATM NETWORK

Implement RPA to increase the frequency and accuracy with which ATM holdings are reconciled with central bank systems, providing near real-time data to your teams while reducing effort involved.

FUNDS TRANSFERS

Completing same-day funds transfers can require time-consuming manual processes. Intelligent automation can deal with the routine elements such as checking for available funds swiftly and efficiently, only invoking human intervention for checking and compliance.

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