Process & Task Mining

Transform enterprise operations
Process mining focuses on collecting (macro) data from line of business applications to understand and optimise the end-to-end processes involved in the enterprise workflow. We use industry-leading automated process discovery tools to understand processes accurately and at speed, documenting the steps in each process that will need to be automated. 

We combine automated software with enhanced manual process discovery tools to provide the most complete picture of automation opportunities. This results in much higher quality scripts for automation and a faster return on investment for our customers.

Task mining operates at the (micro) level of the individual user, identifying tasks that may not be easily visible to the business but are crucial to keeping the enterprise workflow operational. Users might be transferring data from one system to another, processing documents, or operating workarounds to deal with failures in current systems. Tasks uncovered through this type of mining are often ready for immediate automation, generating value instantly. 

Rapidly capture efficiencies and ROI
Task mining can be carried out using software installed on individual user’s computers, or through workshops and interviews – we use both to generate a more complete and nuanced view of the tasks that unnecessarily consume users’ time.