Technologies

Conversational AI

Elevate customer satisfaction and loyalty with AI-powered interactions.

Elevate customer experience
When a standard menu tree or rule-based chatbot options are ineffective at determining the intent of the user, Conversational AI can effectively capture the customer requirement without the need to use specific language set by the organisation.

Conversational AI can also improve accessibility, interacting well with text-to-speech dictation and handling multiple languages with ease.

We use conversational AI across a range of applications including customer service chatbots, HR processes, call centers, and enterprise software to provide natural, supportive interactions that are available 24/7.

Because Conversational AI encompasses multiple technologies, Roboyo has a measured and proven approach to each of the separate fields and how to bring them together. Through careful selection of technologies paired with appropriate integrations and conversational design, we create a coherent and value-adding customer journey.

Drive value with every customer touchpoint
Combining conversational AI with written language processing for documents and emails brings efficient automation to every customer touchpoint, speeding up and enhancing the customer experience (CX) in a way that drives satisfaction, loyalty, and ultimately growth.

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Conversational AI combines technologies such as Machine Learning and Natural Language Processing so that customers can interact naturally over messaging, social media, SMS or web chats. For non-digital channels, Intelligent Voice Recognition Systems bring the same AI functionality to voice calls, closely mimicking human conversation while increasing the speed and accuracy of answers.

Use Cases

24/7 Customer Support 24/7 Customer Support

24/7 Customer Support

Conversational AI provides 24/7 customer support, ensuring that customers have access to assistance, even outside of traditional business hours. This leads to improved customer satisfaction and loyalty.

Employee engagement Employee engagement

Employee engagement

Conversational AI enhances employee engagement by conducting surveys, gathering feedback, and offering personalized support. This creates a more productive work environment, improves satisfaction, and reduces turnover.

Multilingual Multilingual

Multilingual

Conversational AI can support multiple languages, enabling organizations to serve a diverse global customer base. This enhances customer satisfaction and drives business growth.

Knowledge Base Access Knowledge Base Access

Knowledge Base Access

Conversational AI provides access to a comprehensive knowledge base, enabling customers and employees to find answers quickly and efficiently. This reduces frustration and improves satisfaction.

IT Help Desk Support IT Help Desk Support

IT Help Desk Support

Conversational AI streamlines IT operations by providing automated help desk support. This reduces workload on human IT support staff and improves response times.

Legal Legal

Legal

Conversational AI supports legal teams by assisting with contract management, legal research, and compliance management. This improves efficiency, reduces errors, and ensures adherence to legal requirements.

Chatbots Chatbots

Chatbots

Conversational AI chatbots automate customer service, providing answers to questions and information across various channels. This frees up human agents to handle more complex tasks.

Sales Conversion Sales Conversion

Sales Conversion

Conversational AI drives sales by offering personalized product recommendations, enhancing customer experience and boosting conversions.

Software Partners

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JOLT

IS NOW A PART OF ROBOYO

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In a continued effort to ensure we offer our customers the very best in knowledge and skills, Roboyo has acquired Jolt Advantage Group.

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AKOA

IS NOW PART OF ROBOYO

akoa-logo

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Roboyo has acquired AKOA.

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LEAN CONSULTING

IS NOW PART OF ROBOYO

Lean Consulting & Roboyo logos

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Roboyo has acquired Lean Consulting.

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PROCENSOL

IS NOW PART OF ROBOYO

procensol & roboyo logo

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Roboyo has acquired Procensol.

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