CUSTOMER SERVICE Banks deal with multiple types of customer queries every day and must respond with low turnaround time and swift resolution. Conversational AI and Robotic Process Automation (RPA) can determine customers’ intent through natural language interactions and direct their enquiry appropriately, reducing turnaround time to seconds.
FRAUD DETECTION Intelligent Automation can be invaluable in the fight against fraud and cybercrime, flagging suspect transactions in seconds and automating the process of validating genuine instances. Routine credit card chargeback defence processes can also be automated successfully, allowing employees to focus on complex cases or those involving large amounts.
ACCOUNT OPENING Automating account creation is an unparalleled opportunity to please the customer. Intelligent Automation can reduce turnaround times from days or weeks to minutes by integrating all stages of the process.
REGULATION AND COMPLIANCE Anti-Money Laundering (AML) regulations, Know Your Customer (KYC) guidelines, GDPR and other regulatory elements demand accurate data to prove compliance. Improve quality and manage risk by automating data collection and reporting.
CREDIT APPROVAL Reduce application to approval time on credit cards, mortgages, and loans by automating standardized elements of the process such as validating applicant information and carrying out fraud checks, releasing your people to focus on more complex cases.
RECONCILIATION ACROSS ATM NETWORK Implement Robotic Process Automation (RPA) to increase the frequency and accuracy with which ATM holdings are reconciled with central bank systems, providing near real-time data to your teams while reducing effort involved.
FUNDS TRANSFERS Completing same-day funds transfers can require time-consuming manual processes. Intelligent Automation can deal with the routine elements such as checking for available funds swiftly and efficiently, only invoking human intervention for checking and compliance.