Automated government

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Intelligent Automation in Government

Harness intelligent automation to better serve citizens, enhance workforce satisfaction, and boost legacy IT integration.

Public Sector Impact

hours-saved hours-saved

The Federal RPA Community has reduced 1.4 million hours (and counting) of low-value work across the U.S. federal government.

40% 40%

With intelligent automation, the VEC (Virginia Employment Commission) reduced the backlog of unemployment claims by 40%.

cost-saving cost-saving

The California DMV has saved $2,000,000 by implementing automation to its driver’s license extension process.

Past and present government administrations have expected public sector organizations and government agencies to drive value and be more efficient.

Digitally transforming government at every level
Automation programs in cities, counties, states, higher education, and federal levels have increased workforce capacity and improved the citizen experience by becoming earlier adopters of intelligent automation.

Higher value work means a happier human workforce
The software robots the agencies have created carry out low-value, rule-based tasks with unmatched accuracy and efficiency, helping increase public service workers’ capacity and enabling them to shift to higher-value work.

Furthermore, through reskilling programs, agencies empower employees to become citizen developers to create their automations, setting the foundations for a Human+ workforce ready for the future of work.

‘Automation first’ is the way
An ‘automation first’ philosophy can help public sector agencies simplify legacy integration and drive process optimization, inject agility in requests processing, improve customer experience, and retain the knowledge of critical processes while augmenting high-value strategic work.

Intelligent Automation drives the digital revolution in the public sector, allowing for a better customer experience for citizens and students.

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CHALLENGES AND SOLUTIONS

COMMON PAIN POINTS IN GOVERNMENT

  • Outdated technologies and processes that lack integration and are full of bottlenecks
  • Increased demand from constituents and businesses
  • Shifting workforce demographics
  • Fluctuant regulations
  • Budget constraints

BENEFITS DELIVERED WITH INTELLIGENT AUTOMATION

  • Simplify legacy integration and drive process optimization
  • Inject agility in request processing and improve customer experience
  • Retain knowledge of critical processes and augment high-value, strategic work
  • Maximize quality, ensure compliance, and establish an audit trail
  • Generate operational efficiency to do more with less

Use Cases

PUBLIC RECORD INQUIRIES PUBLIC RECORD INQUIRIES

PUBLIC RECORD INQUIRIES

Intelligent automation can empower citizens to self-serve via chatbots and other virtual assistants to resolve their inquiries, relieving public servants from this tedious task.

BACKGROUND CHECKS BACKGROUND CHECKS

BACKGROUND CHECKS

With intelligent automation, public sector organizations can run background checks to investigate candidates’ backgrounds based on criteria determined by the agencies. Including employment, education, criminal records, credit history, motor vehicle, and license record checks.

IMPROVE CALL CENTERS EFFICIENCY IMPROVE CALL CENTERS EFFICIENCY

IMPROVE CALL CENTERS EFFICIENCY

Public sector organizations deal with thousands of incoming customer calls daily with a low turnaround time. Chatbots, conversational AI, and Robotic Process Automation (RPA) can help relieve the pressure by handling simple inquiries and assisting call center agents. Helping reduce the turnaround time and improve customer satisfaction.

WELFARE AND PENSION MANAGEMENT WELFARE AND PENSION MANAGEMENT

WELFARE AND PENSION MANAGEMENT

Agencies must administer a range of working age, disability, and ill-health benefits for millions of claimants and customers. Citizens need to be served their benefits on time, and most of the time, agencies are stuck with backlogs of thousands of claims.
With Intelligent Automation, agencies can accurately process thousands of claims per week, saving thousands of work hours.

DATA MIGRATION DATA MIGRATION

DATA MIGRATION

Public sector agencies can transfer and migrate data among legacy government systems and platforms with software robots. Intelligent Automation can cross-check data across systems, notify staff, and delete unnecessary data. Software robots can maintain data accuracy, ensuring no duplicates or transfer errors occur.

REPORT GENERATION REPORT GENERATION

REPORT GENERATION

Agencies across all levels of government are required to constantly file reports regarding their budgets, spending, operations, citizen requests, grants, and more. Automation and Intelligent Document Processing (IDP) pulls data from documents of different formats and generates the required reports.

APPLICATION PROCESSING AND REVIEW APPLICATION PROCESSING AND REVIEW

APPLICATION PROCESSING AND REVIEW

Citizens submit millions of documents and applications via the agencies’ online portals. Intelligent Automation can process citizen queries, validate application data, verify submitted documentation, approve applications or route them to the relevant staff across agencies for review and approval.




US Government Contract Vehicles

California Procurement Information & Contract Vehicles

Supplier Name: Roboyo USA Inc.
Supplier ID: 0000209438

CMAS
California Multiple Award Schedules (CMAS) offers a wide variety of commodity, non-IT Services, and information technology products and services at prices which have been assessed to be fair, reasonable and competitive. The CMAS Program creates a pool of suppliers that an agency can solicit offers from. When utilized correctly, CMAS streamlines the procurement process. This form of procurement differs from the competitive bid process.

CMAS for IT Consulting: 3-23-02-1032

SLP
The Software Licensing Program (SLP) was established in January 1994 and is administered by the Department of General Services, Procurement Division. Extensive software discounts are negotiated with major software publishers that are then passed on to the State, through the SLP contracts established with authorized participating re-sellers.

UiPath: SLP-22-70-0376A
SimpliGov: SLP-23-70-0376B
ABBYY: SLP-21-70-0297B (via JOLTFED, LLC dba JOLT Advantage Group, a wholly owned entity of Roboyo USA Inc.)

Contract: #5268933

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SAM.gov

Roboyo has been awarded its EUI (DVULLH6TJCM5) and NCAGE number (9CUS4) on the System for Award Management (SAM.gov). With these designations, Roboyo is now eligible to compete for U.S. federal contracts via this government-wide initiative administered by GSA’s Federal Acquisition Service (FAS).

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Washington Procurement Information & Contract Vehicles

Supplier Name: Roboyo USA Inc.
Unified Business ID: 604818045
Statewide Vendor Number: SWV0286374-00

ITPS
IT Professional Services (ITPS) is a group of categorized lists or “pools” of IT service providers within WEBS, the state’s solicitation-notification system, for state purchasers to use when they seek competitive proposals for their IT business needs. The categories identify common IT business needs of state government. In an effort to streamline program entry for service providers, DES has developed a simple click-through program agreement to replace a formal procurement process.

Contract #: 08215

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JOLT

IS NOW A PART OF ROBOYO

Jolt Roboyo Logos

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Roboyo has acquired Jolt Advantage Group.

OKAY

AKOA

IS NOW PART OF ROBOYO

akoa-logo

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Roboyo has acquired AKOA.

OKAY

LEAN CONSULTING

IS NOW PART OF ROBOYO

Lean Consulting & Roboyo logos

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Roboyo has acquired Lean Consulting.

OKAY

PROCENSOL

IS NOW PART OF ROBOYO

procensol & roboyo logo

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Roboyo has acquired Procensol.

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