PUBLIC RECORD INQUIRIES Intelligent automation can empower citizens to self-serve via chatbots and other virtual assistants to resolve their inquiries, relieving public servants from this tedious task.
BACKGROUND CHECKS With intelligent automation, public sector organizations can run background checks to investigate candidates’ backgrounds based on criteria determined by the agencies. Including employment, education, criminal records, credit history, motor vehicle, and license record checks.
DOCUMENT VALIDATION Agencies deal with a high influx of documents into their field offices and systems. Intelligent Document Processing (IDP) and Robotic Process Automation (RPA) can help analyze paper-based and digital documents with 100% accuracy, in seconds, and securely. Helping reduce turnaround times and processing backlogs.
IMPROVE CALL CENTERS EFFICIENCY Public sector organizations deal with thousands of incoming customer calls daily with a low turnaround time. Chatbots, conversational AI, and Robotic Process Automation (RPA) can help relieve the pressure by handling simple inquiries and assisting call center agents. Helping reduce the turnaround time and improve customer satisfaction.
WELFARE AND PENSION MANAGEMENT Agencies must administer a range of working age, disability, and ill-health benefits for millions of claimants and customers. Citizens need to be served their benefits on time, and most of the time, agencies are stuck with backlogs of thousands of claims. With Intelligent Automation, agencies can accurately process thousands of claims per week, saving thousands of work hours.
DATA MIGRATION Public sector agencies can transfer and migrate data among legacy government systems and platforms with software robots. Intelligent Automation can cross-check data across systems, notify staff, and delete unnecessary data. Software robots can maintain data accuracy, ensuring no duplicates or transfer errors occur.
REPORT GENERATION Agencies across all levels of government are required to constantly file reports regarding their budgets, spending, operations, citizen requests, grants, and more. Automation and Intelligent Document Processing (IDP) pulls data from documents of different formats and generates the required reports.
APPLICATION PROCESSING AND REVIEW Citizens submit millions of documents and applications via the agencies’ online portals. Intelligent Automation can process citizen queries, validate application data, verify submitted documentation, approve applications or route them to the relevant staff across agencies for review and approval.