ROBOYO X PUBLIC SECTOR
To address the complex nature of injury claims processing, this Government Agency approached Roboyo to develop a sophisticated claims and case management system with specialized functionality to serve a variety of business functions, stakeholders, providers, and clients. Roboyo carried out detailed business analysis to determine the best solution and after implementation saw them achieve annual savings of an estimated AU$800k.
Our client: This Government Agency aims to improve health outcomes by supporting citizens who have experienced personal injury. Working with a range of service providers, they aim to improve health outcomes and get people back to health and fitness as soon as possible.
Annual savings of an estimated AU$800k due to increased time and cost efficiencies.
Enhanced reporting has offered considerable benefits, thanks to data analysis previously not able to be collected or analyzed.
Improved response times, more coordinated stakeholder responses and better-informed decisions mean that a client can expect the best possible outcomes.
By their nature, injury claim programs are often complex. Claims must be assessed, processed, and paid out if approved, and cases can last the lifetime of the beneficiary and involve a myriad of third-party providers and stakeholders.
After recently removing itself from the umbrella of another organization, our client wanted to elevate their business to be able to operate more strategically in an extremely competitive industry landscape.
A more sophisticated case management system was required which addressed their specific requirements. These included:
Roboyo’s experts began with detailed business analysis. Working with representatives of the organization’s various divisions to gain a detailed insight into business needs, Roboyo developed demonstrations and proofs of concept to ensure that the diverse objectives were met.
By understanding the fundamentals of case management and identifying the nuances required for this particular agency, Roboyo was able to assess which technology solution would create maximum value.
To meet strict time and budgetary constraints and an agile approach to problem solving, Roboyo developed a minimum viable product (MVP) using Appian Platform technology and provided ongoing support and test management to enable continuous improvement.
Since adopting the Roboyo solution, our client has seen annual savings of an estimated AU$800k due to increased efficiencies, substantial time savings, enhanced reporting through greater data collection, more efficient business processes, and a better experience for the beneficiaries of the organization.
Operating costs have been reduced by migrating the system to the cloud; and staff productivity has been improved by streamlining business processes with to-do lists, reminders, and other workflow tools. They’ve also seen substantial time savings from the addition of several new features, in particular user interface improvements which have dramatically reduced the time it takes to complete online tasks.
Additionally, enhanced reporting has offered considerable benefits, thanks to analysis of data that was previously not able to be collected, analyzed, or compiled. This means that the organization can report much more effectively to the executive team, which in turn can recognize and assess business issues more quickly and rigorously; and managers can get actionable data where and when they need it. Effective data management and analysis, along with improved user security and compliance capability has also enabled easier auditing.
Most importantly, the benefits of cost-effectiveness, improved reporting and more efficient business processes add up to a better experience for the beneficiaries of the organization. Improved response times, more coordinated stakeholder responses and better-informed decisions mean that a client can expect the best possible outcomes.
If your organization is looking to streamline case management processes for a better client outcome, our experts can help take you to the next level at speed and at scale.
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“Time has been saved and efficiencies gained by using Roboyo’s support services to augment the organization’s staff. In addition to supporting the agency, the Roboyo team is now part of our enhancement plans, partly because the number of issues being reported is so low.”