ROBOYO X NATURAL GAS UTILITIES PROVIDER
HOW ONE OF THE LARGEST NATURAL GAS PROVIDERS IN THE US OPTIMIZED ITS DUPLICATE INVOICE VALIDATION WITH INTELLIGENT AUTOMATION
Our client needed to deploy Intelligent Automation solutions to optimize its highly manual processes, and elevate the type of work their valued employees are doing.
For such a large company serving over 2 million clients, the need for efficient processes is paramount. With hundreds of incoming invoices per week, manual assessment was unsustainable and slowing the business down.
Our client: The client organization is a major natural gas utility in the United States. They currently represent over 2 million customers in Oklahoma, Kansas, and Texas, and provide natural gas distribution services to residential, commercial, manufacturing, transportation, and wholesale customers in the three states. It is the largest natural gas supplier in Oklahoma and Kansas, and the third-largest in Texas, in terms of customer count.
The organization is estimated to yield savings of more than 31,400 hours per year by automating their duplicate invoice review.
Roboyo's automated process now runs 800% faster, going from 45mins of manual processing time to 5 minutes of automation runtime.
By deploying Roboyo's RPA solution to their Duplicate Invoice Review process, our client saw estimated savings of up to $944,280 per year.
Previously, our client was running a duplicate invoice review process three times per day to ensure there were no duplicates in the analytics system – a process which required having 3 to 4 experienced business users spending 2 to 4 hours each to pull data from emails and 25 different input files into their Daily Balancing Spreadsheet. This process took even longer on Mondays, as they needed to input the data from Friday, Saturday, and Sunday into the Daily Spreadsheet. This whole process was not only heavily manual and time-consuming but also carried a high risk of human error.
Where speed is crucial, there is always the risk of mistakes being made and miscommunication among staff can lead to duplicate entries. When duplicate invoices are not identified and corrected in time, it will result in a duplicate payment and considerable financial loss for the business. A Duplicate invoice management solution helps to prevent significant revenue leakage from accumulated incidents.
Roboyo implemented UiPath as an RPA platform and created multiple automations making our client’s processes much more efficient. The duplicate invoice reviewer robot currently runs three times a day, at the same time as human users would do. The robots will complete this task in five minutes instead of 45 minutes (per user), making it a process that now runs 800% faster.
Roboyo also offered RPA training to help enable the client’s internal know-how to develop new automations and continue to expand their RPA program as they identify new areas for automation.
By automating the duplicate invoice validation, the process’s productivity went from 120 hours of manual work per month to just 5 hours per month, cutting 115 hours of manual work monthly and giving back up to 31,476 hours annually.
Rather than seeing team members spending time repetitively conducting manual analysis on duplicated invoicing in a tedious way, the client was able to reallocate time for their valued team to concentrate on higher-value work, freeing up time for more strategic initiatives rather than mundane tasks.