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Navigating the hyperautomation maturity model for organizational excellence

Nov 23, 2023 | 2 min read

In this article written by hyperautomation expert Sampada Rao, we define what a hyperautomation maturity model is, explain its importance, and guide you toward the best way to prepare your organization to effectively apply and reap its benefits.

A hyperautomation maturity model is a framework designed to assess and measure an organization’s level of maturity in adopting and implementing hyperautomation practices.

These models have become more popular in recent years for providing a shared understanding and common language, allowing organizations to assess where they stand in relation to client and competitor landscapes. They are also incredibly important in fostering a culture of continuous improvement and learning within organizations. By scrutinizing the current level of skills, technology, delivery models, and processes, these models can uncover what needs to change for organizations to move to the next level of growth.

I would highly recommend Roboyo’s hyperautomation benchmark calculator to help assess your current state.

Drawing on empirical evidence from consultations with over 700 corporations and government agencies globally, Roboyo has carefully crafted one such maturity model tailored to hyperautomation transformation strategy. With aspects of design thinking together with focused interviews, we’re able to objectively assess an organization’s maturity curve.

THE MAGIC EIGHT

The following 8 dimensions are the cornerstone of Roboyo’s maturity assessment model:

  1. Vision and Strategy
  2. Case for Change
  3. Service Delivery Model
  4. Governance
  5. People and Skills
  6. Technology and Data
  7. Optimization Approach
  8. Risk and Controls

Our global study, collecting maturity assessment data, revealed some fascinating insights. Take, for instance, the areas of risk and controls – regardless of industry type, organizations seem to lack overall maturity in their current state. Shifting our focus to optimization approaches, we discovered that manufacturing industries have a huge gap to fill. However, despite this gap, vision and strategy are rather well defined. Another example lies in the technology and data sphere, where pharmaceutical industries lean heavily on one main technology (RPA) and follow a single vendor strategy. Surprisingly, our findings indicate that the overall hyperautomation maturity is extremely low, even if other technologies like Intelligent Document Processing (IDP), Conversational AI and Process Mining exist, albeit in small pockets of negligible importance.

So, where does your organization currently stand, and how can you go about implementing a maturity assessment model?

Plan: Prepare for the assessment

Consider your organization’s size, strategic goals, and competition before diving into the assessment model. Plus, ensure your stakeholders are not just involved but genuinely interested for better buy-in.

Do: Execute the assessment

Use a structured interview process, evaluation matrix, maturity model index, and related tools to objectively assess your organization’s maturity across all eight dimensions.

Check: Analyze the assessment and develop a roadmap

Identify gaps, formulate improvement KPIs, and prioritize initiatives aligned with your organization’s overarching goals and strategy.

Act: Monitor progress

Include the right measures and controls to keep a close eye on progress, enabling frequent reassessment on a timely basis to ensure a continuous improvement cycle. 

Unlocking strategic value

In today’s fast-paced industries, the benefits of conducting hyperautomation maturity assessments for your organization are hard to overlook. These assessments not only offer a structured approach to identity organizational gaps but also serve as a gentle nudge toward achieving the desired level of maturity, complete with a roadmap for implementation.

No matter which business process or discipline your organization is looking to enhance with a maturity model framework, Roboyo is your partner for progress. Book a meeting with one of our automation experts today and see how we can take you to the Next Level. Now.

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