SALES & AFTER SALES SUPPORT When it comes to customer orders, Digital Assistants can reduce process times from minutes to seconds. And they can do this round the clock with zero errors. Equally, Intelligent Complaint Management can reduce the response times of service or complaint requests, rapidly resolving issues and driving significant value at customer touch points.
PURCHASING Intelligent Business Process Automation has many valuable use cases in the Purchase department. From online bidding for service or part contracts, supplier surveys or KPI reporting, technologies such as Robotic Process Automation (RPA) and Intelligent Document Processing (IDP) can automate out cost and time, while automating in speed and accuracy. manufacturing industry
BILL OF MATERIALS The Bill of Materials is the core of any manufacturing industry process, and accuracy is of paramount importance. Combining data from a wide range of sources usually means working with complex spreadsheets and monitoring changes in the supply chain. RPA can transform this process, eliminating laborious data entry and improving compliance through faster processing speeds and flagging of potential issues or changes.
ADMINISTRATION & REPORTING You can’t manage what you can’t measure, so reporting is vital to keep modern manufacturing facilities operating at their best. Implementing RPA in the administration department means extracting reports on production and all other work in their business accurately and at speed for more agile reactions.
ERP AUTOMATION Even with a gold standard ERP system, human intervention is still required to deal with inventory, accounts payable and receivable, pricing and more. Intelligent automation can handle repetitive manual tasks so employees can deal with the more complex aspects.
DATA MIGRATION Moving data from an old system to a new system takes time and is expensive. With well-planned and executed RPA, companies can reduce the time and cost of moving, and secure old data or policies for compliance purposes.
PREDICTIVE MAINTENANCE Collecting and analysing data from connected factories and machines using RPA can expedite the maintenance programme, setting scheduled tasks and responding to changes that need more urgent attention.
SUPPLY CHAIN MANAGEMENT (SCM) RPA and Intelligent Process Automation have multiple SCM use cases, including data collection for shipment status, shipment tracking and retrieval of lost shipments.