DELIVERING NEXT LEVEL GROUP TRANSFORMATION FOR RICHEMONT

As different brands and regions within Richemont set up their own local teams to drive automation, each moved forward at its own pace and depth. This “fail fast, fix fast” approach provided valuable hands-on learning, resulting in around 35 active cases. However, the disconnected nature of these efforts led to some key challenges:

• Limited Knowledge Sharing: Teams worked in silos, making it hard to share insights and learnings across the organization.
• Overlapping Roles and Governance Gaps: People often juggled multiple roles, creating risks around governance and continuity.
• Compliance and Segregation of Duties (SoD) Issues: The absence of solid rules or guidelines to manage risk resulted in both compliance concerns and SoD risks.
• Unstable Production Processes: Chronic instability in production posed a challenge, requiring continuous effort to keep things running, which proved unsustainable over time.

These hurdles highlighted the need for a more unified approach to automation across the organization.

Richemont partnered with Roboyo to redefine the core governance and architecture supporting automation. Our solution carefully balanced two priorities: creating consistency across a global organization while respecting Richemont’s decentralized structure.

To achieve this, we established a Global Center of Excellence (CoE) tasked with setting standards, defining guidelines, building the infrastructure, and supporting delivery for the smaller brands within the Group. Local CoEs then used this foundation to focus on driving business value within their own areas.

The redesigned architecture provided a unified ecosystem, which included:

• Infrastructure: Virtual machines for reliable, scalable processing
• Automation Asset Management: Centralized tracking and oversight of automation tools
• Code Repositories: A shared resource for secure, reusable code
• Artifact Management: Systematic handling of automation artifacts
• Pipeline Management Tools: Streamlined workflows for efficient deployment

Roboyo’s approach enabled Richemont to achieve a streamlined and scalable automation strategy that met the needs of both the organization as a whole and its individual brands.

Scalability

• Accelerated project delivery through a robust, stable, and clearly defined platform.
• Simplified integration of new platforms using the existing framework.

Consistency

• Unified best practices and methodologies adopted across the organization.
• Reliable production deployments, ensuring stable and smooth operation for projects.

Security

• Built-in controls to proactively address potential issues, with comprehensive auditing in place.
• Seamless failover capabilities, allowing quick transitions to backup machines in case of failure.

Ease of Maintenance

• Standardized, resilient automation designs applied consistently across the Group.
• Changes in organizational structure are automatically reflected in user roles and access permissions, making maintenance seamless.

The collaboration between Roboyo and Richemont resulted in a transformative, organization-wide approach to automation that balanced scalability, consistency, security, and ease of maintenance. By establishing a unified yet flexible framework, Richemont gained the agility to drive rapid innovation while maintaining stability and alignment across its brands.