ROBOYO X GOVERNMENT
Roboyo partnered with a government department to transform the case management system. Through a comprehensive approach, we implemented cutting-edge automation solutions and process improvements, leading to significant advancements in efficiency and effectiveness.
Our client: This Government department holds a pivotal position in the United Kingdom. As a ministerial department, it is supported by several different agencies and public bodies.
Roboyo’s solutions has empowered our customer to process a larger workload with fewer full-time equivalents (FTE), freeing up valuable resources for more impactful and valuable tasks.
Roboyo has successfully spearheaded efficiency savings of 10%, driving significant improvements in operational effectiveness.
The case management reports from this government department has traditionally been a labor-intensive and manual process, necessitating the coordination of multiple teams.
Recognizing the need for optimization, Roboyo’s expertise was enlisted to conduct an extensive Discovery phase. This examination of various pain points was associated with the existing case management application. The objective was to explore opportunities for enhancing the application, identifying process elements suitable for automation, and exploring avenues for process improvement beyond automation.
Roboyo’s innovative solution revolutionized the case management system by introducing key functionalities.
Firstly, we developed advanced functionality to process emails, extracting crucial information and automatically populating it into the Case Management system.
Secondly, our solution includes capabilities to allocate workloads efficiently, eliminating manual work.
Furthermore, Roboyo implemented standardized naming conventions and improved case note quality, enhancing comprehension and communication across teams. By aligning roles and responsibilities, we optimized workflow efficiency, reducing bottlenecks and maximizing resource utilization.
Implementing Roboyo’s recommended automation strategies and process improvements has enabled our customer to realize significant savings of 30 full-time equivalent (FTE) positions. These savings were as a result of increased efficiency in the following areas:
These efficiency gains translate into substantial resource savings, allowing our customer to allocate personnel to other critical areas and enhance overall operational effectiveness.
This work is rich and detailed and has been packaged in such a way as to a) make it easy to be pick up again at the relevant stage and, b) inform wider conversations around procurement requirements/options for the future.