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Contact centers face multiple challenges that hinder customer satisfaction, turnaround time, and agent satisfaction. The push for self-service, no-touch customer service and the need to provide expert support readily is driving intelligent automation to take contact centers to the Next Level.

Technologies such as Robotic Process Automation (RPA) can help speed up interactions with customers and reduce the amount of human labor. These technologies provide a cost-effective solution that benefits all parties involved. Solutions such as document processing and conversational AI can also reduce training times, improve ticket handling, and even provide real-time assistance without needing to contact supervisors.

Enter your details in the form to download the ‘Transforming Contact Centers with Hyperautomation’ white paper. 

KEY TOPICS:

  • How hyperautomation empowers contact centers to deliver Next Level support to customers
  • General use cases for RPA in contact centers
  • How software robots are becoming digital co-workers for contact center agents
  • Understand how automation helps train agents faster and reduce training cycles

White Paper: Transforming Contact Centers with Hyperautomation

Register for tickets to Roboyo's All Eyes on Automation event - October 2022

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In a continued effort to ensure we offer our customers the very best in knowledge and skills, Roboyo has acquired Jolt Advantage Group.

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AKOA

IS NOW PART OF ROBOYO

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In a continued effort to ensure we offer our customers the very best in knowledge and skills, Roboyo has acquired AKOA.

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