English: Best Practice in Measuring Customer Satisfaction

Best Practice in Measuring Customer Satisfaction

In this eBook we discuss the best practices enterprises can use to measure customer satisfaction. When you’ve developed your enterprise’s best practice, you can leverage a range of automation and AI technologies to take customer satisfaction to the next level.

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KEY TOPICS:

• The pros and cons of common survey methodologies
• Overview of popular survey rating approaches

• Sharing our top tips for survey questions and choosing your sample size
• Roboyo’s recommended customer satisfaction reporting criteria
• Overview of widely known customer satisfaction report methods