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Great customer support is crucial to generating repeat business, enhancing your reputation and most importantly provides that all important competitive advantage.
With customer needs and expectations evolving over time, today’s customers often want instant support and tailored, personalized experiences. With that comes the need for efficiency not only from a customer point of view but an employee experience perspective.
As digitalization transforms the workplace, is your customer support function looking to Conversational AI to accelerate their strategic objectives at scale and at speed?
If the answer is yes, then this is the webinar for you. In this on-demand webinar we discuss how Conversational AI can transform your operations.
Hear from Roboyo Practice Lead Markus Benedikt, joined by Irina Dochitu, Head of Global Partner Development from conversational AI platform experts DRUID as they explain how the industry has evolved, walk you through real-world use cases and showcase our latest virtual agent technology.
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With over 20 years of experience in various technologies from SAP (CRM) to Java and cloud development Amazon Web Services (AWS), Markus has a wealth of experience as both a developer, project manager and practice lead. As the field of artificial intelligence and conversational AI has seen exponential growth in recent years, Markus’s expertise has been put to great use in taking Roboyo’s clients to the next level of digital transformation.
In charge of developing a scalable approach to activating and enabling a portfolio of partners to successfully sell and deliver solutions built using DRUID AI Conversational Platform. Irina lately focuses on Partners recruitment, specialization, business model transformation and growth.