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REAL ESTATE SERVICES FIRM X Roboyo

AI-Powered Property Document Extraction: Achieving 99% Accuracy and 85% Straight-Through Processing

May 7, 2025 | < 1 min read

Transforming Property Document Extraction for Speed, Accuracy, and Scale

To overcome bottlenecks in property data extraction and accelerate document processing, a leading real estate transaction services company partnered with Roboyo to deploy a hybrid intelligent document processing (IDP) solution . The result: faster, more accurate extraction of property documents , dramatically improving operational efficiency and service quality .

About the Client
A Real Estate Services Firm specializing in simplifying property transactions through innovative solutions. The client handles high volumes of complex property documentation, requiring precise data extraction to maintain compliance, customer service standards, and competitive speed.

Impact

Accuracy
99 %

Extracted over 100+ complex fields from property documents.

STP Rate
85 %

Boosted straight-through processing, minimizing manual effort.

“Roboyo’s hybrid IDP approach completely transformed how we handle property documents, cutting processing time, improving accuracy, and unlocking new levels of scalability.

Head of Operations, Real Estate Services Firm

01

CHALLENGE

The property document form contains over 100+ complex property-related questions and answers. Extracting this data was a critical but highly manual, error-prone process due to numerous templates from local authorities. Traditional IDP tools failed to achieve the required accuracy and straight-through processing (STP) rates, creating delays, scalability issues, and heavy manual rework.

As a result, the client’s teams were constrained by limited automation, slow turnaround times, and inconsistent data capture, directly impacting service levels, customer satisfaction, and operational costs. Manual revalidation of extracted data also introduced compliance risks, especially in a heavily regulated industry. These delays not only affected operations but also put customer trust, brand reputation, and regulatory compliance at risk.

02

SOLUTION

Roboyo implemented a hybrid IDP solution using UiPath Document Understanding and Machine Learning models, enhanced with Azure OpenAI’s Gen AI capabilities. This combination delivered highly accurate, automated extraction of complex property data from diverse document templates.

Solution Workflow:
Get documents from ERP System → Send to ML Extractor → Perform LLM Extraction → Post-Process Results → Human-in-the-Loop Review → Finalization

The solution boosted extraction accuracy to 99% and achieved an STP rate of 85%, dramatically reducing manual review and accelerating end-to-end processing. Roboyo also provided change management, training, and iterative optimization to ensure successful adoption and continuous improvement.

Technology & Methodology Used

Automation Platform:

  • UiPath Document Understanding

Technology Stack:

  • UiPath Document Understanding
  • Machine Learning Model
  • Gen AI IDP (Azure OpenAI)

AI Techniques Used:

  • Machine Learning for field extraction and prediction
  • Generative AI (Azure OpenAI) for LLM-based data interpretation
  • Hybrid IDP approach blending automation with Human-in-the-Loop controls

Services used:

  • Hybrid IDP Deployment
  • Machine Learning Integration
  • LLM Extraction Configuration
  • End-to-End Workflow Automation

Methodology used:

  • Iterative Accuracy Tuning
  • Human-in-the-Loop Calibration
  • Change Management and Enablement
03

OUTCOME

Outcome
This project delivered not only exceptional operational gains but also marked a step change in how the client manages complex property data, boosting efficiency, reducing risk, and strengthening its competitive position in the market.

Commercial Results

  • 99% extraction accuracy across 100+ property document fields
  • 85% STP rate, reducing manual touchpoints

Operational Impact

  • Faster document turnaround and improved service levels
  • Reduced rework and compliance risk
  • Scalable processing to handle increasing document volumes

Strategic Reputation Uplift
By improving accuracy and automation, the client enhanced its reputation for speed, reliability, and service excellence, strengthening its position as an industry leader and boosting customer trust and loyalty.

04

WHY ROBOYO

At Roboyo, we go beyond automation. We deliver intelligent transformation. With a technology-agnostic approach, we combine AI, automation, and human expertise to solve complex business challenges. Our clients trust us to deliver:

What we delivered:

  • End-to-end intelligent automation strategies
  • Advanced AI integrations that improve precision and efficiency
  • Seamless technology enablement across legacy and modern systems
  • Global deployment expertise for scalable impact
  • Strategic partnership from design to continuous improvement
  • Future-proof operations and de-risk AI adoption

At Roboyo, we turn complexity into competitive advantage.

Let’s Turn AI Into Strategic Impact

If you’re ready to accelerate document workflows, improve accuracy, and elevate customer experience, contact us to discover how Roboyo can help you lead with impact.

GET TO NEXT LEVEL. NOW

FAQs

How does this improve operational efficiency?

A: By eliminating manual data entry, it accelerates service delivery, reduces operational costs, and frees up staff to focus on higher-value customer activities.

How accurate is the AI in extracting data from property documents?

A: Our solution achieves 99% accuracy when extracting over 100+ fields from property documents, significantly reducing errors compared to manual review.

What is the straight-through processing (STP) rate?

A: The solution currently achieves an 85% STP rate, meaning most forms are processed end-to-end without needing human intervention.

Can the system handle variations across different property form templates?

A: Yes, the solution is trained to adapt to variations in property documents and can be further fine-tuned for any new templates or regional differences.

How quickly can this be implemented?

A: We can deploy the AI-powered document extraction solution within weeks, allowing you to start realizing efficiencies almost immediately.

Is the solution compliant with data privacy and regulatory requirements?

A: Yes, the solution is designed to meet UK and international data privacy and regulatory standards, ensuring secure handling of sensitive property data.

Can the system integrate with our existing case management or CRM systems?

A: Absolutely. The solution is designed to integrate seamlessly with common case management, CRM, and document management platforms for smooth workflows.

What kind of support and training does Roboyo provide post-deployment?

A: Roboyo offers comprehensive training, change management, and ongoing support to ensure teams successfully adopt the solution and continue to optimize it.

Will human teams still be involved after implementation?

A: Yes, the system is designed to reduce manual effort, but humans remain key for oversight, exception handling, and continuous improvement.

How does this impact customer experience?

A: Faster processing times and greater accuracy translate into quicker turnaround for clients, fewer errors, and higher satisfaction.

Change Website

JOLT

IS NOW A PART OF ROBOYO

Jolt Roboyo Logos

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Roboyo has acquired Jolt Advantage Group.

OKAY

AKOA

IS NOW PART OF ROBOYO

akoa-logo

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Roboyo has acquired AKOA.

OKAY

LEAN CONSULTING

IS NOW PART OF ROBOYO

Lean Consulting & Roboyo logos

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Roboyo has acquired Lean Consulting.

OKAY

PROCENSOL

IS NOW PART OF ROBOYO

procensol & roboyo logo

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Roboyo has acquired Procensol.

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