UNLOCK THE REST OF THE CASE STUDY
Gain access to Roboyo insights, news alerts, select newsletters and podcasts
By continuing, you agree to the terms of our Terms of Use and Privacy Policy.
REAL ESTATE SERVICES FIRM X Roboyo
Share Insight:
To overcome bottlenecks in property data extraction and accelerate document processing, a leading real estate transaction services company partnered with Roboyo to deploy a hybrid intelligent document processing (IDP) solution . The result: faster, more accurate extraction of property documents , dramatically improving operational efficiency and service quality .
About the Client A Real Estate Services Firm specializing in simplifying property transactions through innovative solutions. The client handles high volumes of complex property documentation, requiring precise data extraction to maintain compliance, customer service standards, and competitive speed.
Extracted over 100+ complex fields from property documents.
Boosted straight-through processing, minimizing manual effort.
“Roboyo’s hybrid IDP approach completely transformed how we handle property documents, cutting processing time, improving accuracy, and unlocking new levels of scalability.”
Head of Operations, Real Estate Services Firm
The property document form contains over 100+ complex property-related questions and answers. Extracting this data was a critical but highly manual, error-prone process due to numerous templates from local authorities. Traditional IDP tools failed to achieve the required accuracy and straight-through processing (STP) rates, creating delays, scalability issues, and heavy manual rework.
As a result, the client’s teams were constrained by limited automation, slow turnaround times, and inconsistent data capture, directly impacting service levels, customer satisfaction, and operational costs. Manual revalidation of extracted data also introduced compliance risks, especially in a heavily regulated industry. These delays not only affected operations but also put customer trust, brand reputation, and regulatory compliance at risk.
Roboyo implemented a hybrid IDP solution using UiPath Document Understanding and Machine Learning models, enhanced with Azure OpenAI’s Gen AI capabilities. This combination delivered highly accurate, automated extraction of complex property data from diverse document templates.
Solution Workflow: Get documents from ERP System → Send to ML Extractor → Perform LLM Extraction → Post-Process Results → Human-in-the-Loop Review → Finalization
The solution boosted extraction accuracy to 99% and achieved an STP rate of 85%, dramatically reducing manual review and accelerating end-to-end processing. Roboyo also provided change management, training, and iterative optimization to ensure successful adoption and continuous improvement.
Technology & Methodology Used
Automation Platform:
Technology Stack:
AI Techniques Used:
Services used:
Methodology used:
Outcome This project delivered not only exceptional operational gains but also marked a step change in how the client manages complex property data, boosting efficiency, reducing risk, and strengthening its competitive position in the market.
Commercial Results
Operational Impact
Strategic Reputation Uplift By improving accuracy and automation, the client enhanced its reputation for speed, reliability, and service excellence, strengthening its position as an industry leader and boosting customer trust and loyalty.
At Roboyo, we go beyond automation. We deliver intelligent transformation. With a technology-agnostic approach, we combine AI, automation, and human expertise to solve complex business challenges. Our clients trust us to deliver:
What we delivered:
At Roboyo, we turn complexity into competitive advantage.
Let’s Turn AI Into Strategic Impact
If you’re ready to accelerate document workflows, improve accuracy, and elevate customer experience, contact us to discover how Roboyo can help you lead with impact.
A: By eliminating manual data entry, it accelerates service delivery, reduces operational costs, and frees up staff to focus on higher-value customer activities.
A: Our solution achieves 99% accuracy when extracting over 100+ fields from property documents, significantly reducing errors compared to manual review.
A: The solution currently achieves an 85% STP rate, meaning most forms are processed end-to-end without needing human intervention.
A: Yes, the solution is trained to adapt to variations in property documents and can be further fine-tuned for any new templates or regional differences.
A: We can deploy the AI-powered document extraction solution within weeks, allowing you to start realizing efficiencies almost immediately.
A: Yes, the solution is designed to meet UK and international data privacy and regulatory standards, ensuring secure handling of sensitive property data.
A: Absolutely. The solution is designed to integrate seamlessly with common case management, CRM, and document management platforms for smooth workflows.
A: Roboyo offers comprehensive training, change management, and ongoing support to ensure teams successfully adopt the solution and continue to optimize it.
A: Yes, the system is designed to reduce manual effort, but humans remain key for oversight, exception handling, and continuous improvement.
A: Faster processing times and greater accuracy translate into quicker turnaround for clients, fewer errors, and higher satisfaction.