Women writing on whiteboard

Blog

THE FUTURE OF WORK IS SMART

Apr 22, 2022 | 3 min leer

YES, AUTOMATION BRINGS CULTURAL CHANGE. BRING PEOPLE WITH YOU, AND CHANGE CAN BE POSITIVE

As a future-focused organization, you know you need people to work smarter, not harder.

You want employees to take on tasks that help deliver outcomes – not waste time on processes for processes’ sake.

That, of course, is why you’re interested in intelligent automation. By automating intelligently, you can move people away from mundane or process-driven tasks – and refocus on goals. After all, efficiency isn’t about getting more time out of people; it’s about time optimally spent.

But when process automation arrives, what happens to the culture of your organization? How do you maintain the best of the culture you’ve worked hard to instill – while managing the change you need?

If that’s something that concerns you or your co-workers, you’re not alone. Many companies hesitate to implement Intelligent Automation, because of concerns about cultural change.

But at Roboyo, we believe that Intelligent Automation isn’t intended to replace what makes your people unique.

Instead, when we embark on change management at organizations, we focus on what we call Human+. It’s a hybrid, human–digital approach which is fast becoming the future of work – and it’s about helping humans get the smart work done.

A HUMAN FOCUSED APPROACH TO CHANGE

At Roboyo we deal with machines, but we talk human.

So when we start working on an automation program – or scale it up – we ask people how they can work better if they could. After all, process automation isn’t about technologies; it’s about outcomes.

Questions to ask include:

Once we understand the answers to these questions, we can start discovering the benefits that Intelligent Automation can bring – not only in terms of outcomes such as sales or KPIs, but also in terms of empowering teams.

So yes, Intelligent Automation is about embedding a new culture in an organization – and yes, this requires change. But things work best when you bring people with you.

So what does a Human+ organization look like? It’s one where humans are doing smarter work, with more time for intellectual or high-value outputs – whether that’s kicking off projects, analyzing strategy, or building products and services.

It’s a world where people can play, be creative and improve – while digital co-workers do the essential but mundane tasks on which we all rely.

WHAT DOES THE FUTURE HOLD?

Using Intelligent Automation to work smarter, not harder, could even mean a chance to develop a working culture further over time.

Some organizations are experimenting with ideas such as the four-day working week, where employees work fewer hours for the same levels of pay. It’s an idea with potential but which, according to Harvard Business Review, has to be implemented effectively to work.

Arguably, it’s a formal expression of “smarter, not harder”. And if we’re getting the real work done, maybe we deserve our extra day off.

Less formally, working smarter could mean a move away from clock-watching or presenteeism, which benefits neither employee nor organization – while embedding a culture of respect for how human employees choose to manage their time.

Ultimately, though, none of this is possible without talking to people about their pain points and ideas – which is why, when implementing Intelligent Automation, managing change can only happen if you bring people along for the journey.

Find out more about Human+
Contact Roboyo to find out more about the future of work – and how Intelligent Automation can help deliver it.

Get next level insights

Never miss an insight. Sign up now.

  • This field is for validation purposes and should be left unchanged.

Related content

Automatización inteligente en un mundo pospandémico Automatización inteligente en un mundo pospandémico

Automatización inteligente en un mundo pospandémico

En un mundo post-pandémico, las organizaciones están utilizando la Automatización Inteligente para cre…
Seguros: CX al siguiente nivel Seguros: CX al siguiente nivel

Seguros: CX al siguiente nivel

Roboyo inició y amplió el viaje de Automatización Inteligente de la compañía de seguros AOK Niedersa…
La Banca: Proporcionar Eficiencia Operativa A Un Nivel Superior La Banca: Proporcionar Eficiencia Operativa A Un Nivel Superior

La Banca: Proporcionar Eficiencia Operativa A Un Nivel Superior

Roboyo es socio del Santander desde hace muchos años. En este proyecto les ayudamos a superar el reto de…
Roboyo Anuncia Que El Evento All Eyes On Automation Llega A Eeuu

Roboyo Anuncia Que El Evento All Eyes On Automation Llega A Eeuu

Roboyo, la empresa de servicios profesionales de hiperautomatización más grande del mundo, llevará su …

Get to Next level. NOW.

Change Website