NÜRNBERG, February 24 2022
– Roboyo, the world’s largest Intelligent Automation professional services company, is pleased to announce a new strategic partnership with Cognigy, the leading customer service automation provider.
This exciting collaboration will enable us to provide a superior Conversational AI platform for end-to-end customer service automation driving Next Level enterprise performance.
Cognigy.AI enables speech and message-based interaction based on smart bots in all application areas. This in combination with Robotic Process Automation (RPA) enables the realization of fully automated self-service in customer service, HR, administration and other areas. This innovative approach to process automation means we can help our customers provide 24/7 customer service, in any number of languages, and at a fraction of the cost.
“Roboyo has been at the forefront of the intelligent automation industry since its inception. We closely monitor market developments and only focus on truly outstanding technologies for our customers. The Cognigy Conversational.AI platform is state-of-the-art. It has all the prerequisites and enterprise features to securely and scalably automate customer and employee communications with intelligent voice and chatbots in over 100 languages. With Cognigy.AI and RPA, we are truly offering Next Level automation to our customers.”
Martin Kraft, Chief Growth Officer, Roboyo
Growth champions of the German tech industry
Roboyo and Cognigy are among the world’s fastest-growing technology companies and were both recognized as a growth champion of the German tech industry in the Deloitte Technology Fast 50 Awards.
With a global presence, hundreds of leading brands and many of Germany’s DAX 40 companies among their customers, they’ve also been favorably highlighted by IDC analysts.
Roboyo was named an “IDC Innovator” in December 2021 and Cognigy was ranked as a “Leader” at the forefront of the Conversational AI market in the IDC MarketScape study Cognigy was also recognized by Gartner® as a Leader in the Magic QuadrantTM for Enterprise Conversational AI Platforms.
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“By partnering with Roboyo, we bring together our world-leading AI technology and Roboyo’s outstanding AI services – both made in Germany and world-class. With Roboyo, we gain a strong implementation partner to drive our growth in the DACH market and internationally. Customers will gain an enormous competitive advantage with Cognigy.AI, and in combination with Roboyo’s RPA know-how in automation, enhance their customer and employee experiences.”
Sascha Poggemann, COO and co-founder of Cognigy.
Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Cognigy’s award-winning AI understands user intents precisely and enables natural dialogs in over 100 languages. Easily scalable and pluggable, its low-code platform automates business processes through integrations into backend systems, operates as SaaS and on-premise, and is GDPR compliant. Cognigy’s worldwide client portfolio includes BioNTech, Bosch, Fidelity Life, Lufthansa Group and 500+ other brands. Learn more at cognigy.com.
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