{"id":70815,"date":"2023-07-06T20:57:48","date_gmt":"2023-07-06T19:57:48","guid":{"rendered":"https:\/\/roboyo.global\/more-than-talk-how-conversational-ai-turns-chats-into-action\/"},"modified":"2024-06-07T15:59:22","modified_gmt":"2024-06-07T14:59:22","slug":"plus-quune-simple-discussion-comment-lia-conversationnelle-transforme-les-chats-en-actions","status":"publish","type":"post","link":"https:\/\/roboyo.global\/fr\/blog\/plus-quune-simple-discussion-comment-lia-conversationnelle-transforme-les-chats-en-actions\/","title":{"rendered":"Plus Qu&#8217;une Simple Discussion : Comment L&#8217;ia Conversationnelle Transforme Les Chats En Actions"},"content":{"rendered":"\n\n<section  data-loaded data-nav-transparent\n    class=\"hero-header-3 hero-header-3--left hero-header-3--no-cat \">\n    <div class=\"hero-header-3__wrapper\">\n        <div class=\"hero-header-3__video hero-header-3__video--overlay\">\n                                    \n    \n            <div class=\"hero-header-3__image\" data-lazy=\"1\">\n            <img decoding=\"async\" src=\"https:\/\/roboyo.global\/app\/uploads\/2023\/07\/alex-ware-iIn8IKBOva0-unsplash.jpg\" alt=\"Person talking with a conversational ai chatbot\" loading=\"eager\" fetchpriority=\"high\">\n        <\/div>\n                                                            <\/div>\n        <div class=\"hero-header-3__container\">\n            <div class=\"hero-header-3__content\">\n                                <p class=\"hero-header-3__title\">Blog<\/p>\n                \n                                                <h1 class=\"hero-header-3__subtitle\">\n                    <span>Plus Qu&#8217;une Simple Discussion : Comment L&#8217;ia Conversationnelle Transforme Les Chats En Actions <\/span>\n                <\/h1>\n                \n                                <div class=\"hero-header-3__reading\">\n                    <span>\n                        Jul 6, 2023 |\n                    <\/span>\n                                        <span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\"><\/span> <span class=\"rt-time\"> 4<\/span> <span class=\"rt-label rt-postfix\">min lire<\/span><\/span>                                    <\/div>\n                            <\/div>\n                    <\/div>\n                <div class=\"hero-header-3__gradient hero-header-3__gradient--overall\"\n            style=\"background: linear-gradient(, rgb() 0%, rgb() 100%)\">\n        <\/div>\n            <\/div>\n<\/section>\n\n<div class=\"post-info\">\n    <div class=\"post-info__container\">\n        \r\n<a href=\"https:\/\/roboyo.global\/fr\/author\/roboyo\/\" class=\"author \">\r\n            \n    \n            <div class=\"author__image\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2021\/07\/Roboyo-Avatar-1.png\" alt=\"Roboyo\">\n             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0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\" class=\"\"><\/path><\/svg>                <\/a>\r\n            <\/li>\r\n                    <\/ul>\r\n<\/div>    <\/div>\n    <div class=\"post-info__progress\"><\/div>\n<\/div>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69f291bcd0cd2  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69f291bcd0cd2 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69f291bcd0cd2 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69f291bcd0cd2 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69f291bcd0cd2 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section  class=\"article-intro\" data-block=\"appeal\/article-intro\">\r\n  <div class=\"article-intro__container container--1088-ultrawide\">\r\n    <p><strong><\/strong>\r\n      L&#8217;IA conversationnelle permet aux entreprises de se connecter de mani\u00e8re transparente avec les clients gr\u00e2ce \u00e0 des conversations naturelles et significatives. <\/p>\r\n  <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69f291bcd17bf  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69f291bcd17bf {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69f291bcd17bf {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69f291bcd17bf {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69f291bcd17bf {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n<p>Nous sommes en 2014. Vous venez de d\u00e9baller votre premier haut-parleur intelligent. Avec anxi\u00e9t\u00e9, vous vous penchez sur la tour lumineuse, arm\u00e9 d&#8217;une file de questions pour tester ses limites. Va-t-il pleuvoir demain ? Quelle est la profondeur de la fosse des Mariannes ?&nbsp;<\/p>\n\n\n\n<p>Quelques tours de la roue color\u00e9e et, comme par magie, elle vous servirait une r\u00e9ponse. La technologie nous \u00e9blouissait avec des blagues de papa et des histoires du soir, tout en r\u00e9glant les disputes amicales sur qui a jou\u00e9 dans ce film il y a cinq ans. Nous l&#8217;aimions pour ses tours de salon.&nbsp;<\/p>\n\n\n\n<p>Mais sous la surface, beaucoup plus se pr\u00e9parait : nous devenions de plus en plus \u00e0 l&#8217;aise en parlant avec des machines.&nbsp;<\/p>\n\n\n\n<p>Dix ans plus tard, l&#8217;Intelligence Artificielle Conversationnelle (IAC) entre en sc\u00e8ne. Les machines font d\u00e9sormais plus que d\u00e9biter des r\u00e9ponses ponctuelles &#8211; elles sont meilleures que jamais pour r\u00e9pondre de mani\u00e8re plus engageante. Et pour les entreprises, elles sont bien plus que des amis bavards : l&#8217;IAC transforme chaque conversation vocale ou textuelle en action.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/www.mckinsey.com\/~\/media\/mckinsey\/business%20functions\/quantumblack\/our%20insights\/the%20state%20of%20ai%20in%202022%20and%20a%20half%20decade%20in%20review\/the-state-of-ai-in-2022-and-a-half-decade-in-review.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Voici pourquoi un tiers des organisations<\/a> utilisent cette technologie conversationnelle pour alimenter leurs flux de service aux \u00e9tudiants, aux employ\u00e9s et aux clients.&nbsp;<\/p>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69f291bcd1e2e  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69f291bcd1e2e {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69f291bcd1e2e {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69f291bcd1e2e {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69f291bcd1e2e {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n<h2 class=\"wp-block-heading has-t-h-6-font-size\" id=\"h-qu-est-ce-que-l-ia-conversationnelle\"><strong>Qu&#8217;est-ce que l&#8217;IA conversationnelle ?<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Les chatbots traditionnels semblaient carr<strong>\u00e9s<\/strong> : ils excellaient \u00e0 suivre des scripts, mais ils rencontraient des probl\u00e8mes lorsque la question d&#8217;un client ne correspondait pas mot pour mot \u00e0 leur manuel.&nbsp;<\/p>\n\n\n\n<p><strong>Pensez simplement aux dizaines de fa\u00e7ons dont un client de vente au d\u00e9tail peut demander de l&#8217;aide pour suivre sa commande :<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O\u00f9 est ma commande ?&nbsp;<\/li>\n\n\n\n<li>Mon colis arrivera-t-il mardi ?&nbsp;<\/li>\n\n\n\n<li>Quand arrivera mon achat ?&nbsp;<\/li>\n\n\n\n<li>Pouvez-vous me fournir les d\u00e9tails de suivi ?&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>L&#8217;IA conversationnelle aide la technologie \u00e0 communiquer avec nous de mani\u00e8re amicale, accessible et utile. Elle abat la barri\u00e8re de la langue entre les humains et les machines. Nous pouvons d\u00e9sormais poser nos questions naturellement, comme si nous parlions \u00e0 un ami, gr\u00e2ce \u00e0 l&#8217;\u00e9volution des grands mod\u00e8les de langage, comme ChatGPT.&nbsp;<\/p>\n\n\n\n<p>Mieux encore, cette technologie bavarde se connecte \u00e0 vos syst\u00e8mes d&#8217;entreprise en coulisses pour effectivement accomplir les t\u00e2ches qui satisfont la demande d&#8217;un client. L&#8217;IAC va au-del\u00e0 de la simple conversation &#8211; elle peut r\u00e9soudre les probl\u00e8mes des clients.&nbsp;<\/p>\n\n\n\n<p>Un appel vocal, WhatsApp, Slack &#8211; o\u00f9 que se d\u00e9roule la conversation &#8211; l&#8217;IA peut intervenir dans d&#8217;autres applications et logiciels pour d\u00e9clencher des t\u00e2ches automatis\u00e9es. Ce qui est une bonne nouvelle pour les entreprises qui cherchent \u00e0 am\u00e9liorer leur strat\u00e9gie de service client. Selon Gartner, seuls 9 % des clients parviennent \u00e0 r\u00e9soudre leurs probl\u00e8mes gr\u00e2ce \u00e0 des <a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2019-09-25-gartner-says-only-9--of-customers-report-solving-thei\" target=\"_blank\" rel=\"noreferrer noopener\">m\u00e9thodes d&#8217;auto-assistance traditionnelles<\/a>.&nbsp;<\/p>\n\n\n\n<p>Voici quelques exemples de la mani\u00e8re dont l&#8217;IAC peut guider un \u00e9change de chatbot \u00e0 travers un processus automatis\u00e9 de bout en bout :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>G\u00e9n\u00e9rer des tickets de support client&nbsp;<\/li>\n\n\n\n<li>Lancer un escadron de bots <a href=\"https:\/\/roboyo.global\/fr\/technologies\/automatisation-des-processus-robotiques\/\">RPA&nbsp;<\/a><\/li>\n\n\n\n<li>Transmettre les informations client \u00e0 votre CRM&nbsp;<\/li>\n\n\n\n<li>Mettre \u00e0 jour les informations de contact des clients dans votre ERP&nbsp;<\/li>\n\n\n\n<li>Soumettre une demande de cong\u00e9 dans votre syst\u00e8me RH&nbsp;<\/li>\n\n\n\n<li>Planifier des rendez-vous avec un technicien sur le terrain&nbsp;<\/li>\n\n\n\n<li>Compiler des donn\u00e9es analytiques \u00e0 partir de diff\u00e9rentes sources de donn\u00e9es&nbsp;<\/li>\n\n\n\n<li>Collecter des documents manquants et les transmettre \u00e0 votre logiciel de <a href=\"https:\/\/roboyo.global\/fr\/technologies\/traitement-intelligent-des-documents\/\">traitement de documents intelligent (IDP)<\/a> pour l&#8217;extraction de donn\u00e9es&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>En coulisses, vous pouvez voir que l&#8217;IAC fait bien plus que discuter. Elle int\u00e8gre la conversation dans l&#8217;ensemble de votre strat\u00e9gie d&#8217;hyperautomatisation, activant des t\u00e2ches et des processus qui impulsent votre entreprise.&nbsp;<\/p>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69f291bcd2a6c  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69f291bcd2a6c {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69f291bcd2a6c {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69f291bcd2a6c {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69f291bcd2a6c {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n<h2 class=\"wp-block-heading has-t-h-6-font-size\" id=\"h-comment-fonctionne-l-ia-conversationnelle\"><strong>Comment fonctionne l&#8217;IA conversationnelle ?<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Sous le capot, imaginez l&#8217;IA conversationnelle en train de construire une carte mentale ou de jouer \u00e0 la version \u00e9toil\u00e9e de la r\u00e9flexion des ann\u00e9es 1990, &#8220;Six Degr\u00e9s de Kevin Bacon&#8221;. Les gens essayaient d&#8217;analyser leur r\u00e9seau de connaissances pour voir \u00e0 quel point ils \u00e9taient li\u00e9s \u00e0 l&#8217;acteur hollywoodien. Math\u00e9matiquement, l&#8217;IAC joue le m\u00eame jeu : nos mots servent de rep\u00e8res contextuels reliant notre question \u00e0 la r\u00e9ponse la plus proche et la plus pertinente. Voici les technologies qui renforcent les comp\u00e9tences conversationnelles de la technologie.&nbsp;<\/p>\n\n\n\n<p><strong>Traitement du Langage Naturel<\/strong>&nbsp;<\/p>\n\n\n\n<p>Les ordinateurs ne sont pas de simples spectateurs passifs de la communication, choisissant parmi des scripts pr\u00e9-\u00e9crits. Ils deviennent des participants actifs dans la conversation, invitant les clients \u00e0 poser des questions et \u00e0 d\u00e9crire des probl\u00e8mes dans une langue qui semble naturelle.&nbsp;<\/p>\n\n\n\n<p><strong>G\u00e9n\u00e9ration de Langage Naturel<\/strong>&nbsp;<\/p>\n\n\n\n<p>Les machines sont famili\u00e8res avec les particularit\u00e9s, les tics et les signes \u00e9motionnels du langage humain. C&#8217;est ici qu&#8217;elles acqui\u00e8rent la comp\u00e9tence non seulement de nous comprendre, mais aussi de r\u00e9pondre. Les organisations peuvent utiliser la GNL en dehors de la conversation. La m\u00eame ma\u00eetrise du langage peut r\u00e9sumer les notes de r\u00e9union, pr\u00e9parer des rapports, comparer des documents et compiler des informations.&nbsp;<\/p>\n\n\n\n<p><strong>Analyse de Sentiment<\/strong>&nbsp;<\/p>\n\n\n\n<p>Acc\u00e9dez \u00e0 l&#8217;impression d&#8217;un client sur votre produit ou service. L&#8217;IA conversationnelle peut &#8220;ressentir&#8221; si un client est ravi ou frustr\u00e9 et \u00e9laborer un plan d&#8217;action. Si l&#8217;agent IAC sent qu&#8217;une conversation part en vrille ou qu&#8217;une expertise suppl\u00e9mentaire est n\u00e9cessaire, l&#8217;appel est transf\u00e9r\u00e9 en toute transparence \u00e0 un repr\u00e9sentant humain.&nbsp;<\/p>\n\n\n\n<p><strong>Hyperautomatisation<\/strong>&nbsp;<\/p>\n\n\n\n<p>L&#8217;IA conversationnelle n&#8217;est pas une application autonome. Elle collabore \u00e9troitement avec vos autres automatisations. Les agents IAC peuvent rechercher des informations, se connecter aux syst\u00e8mes en coulisses et envoyer des textes ou des e-mails pour que le client les examine en cours d&#8217;appel.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><a><\/a><strong>Machine Learning<\/strong><\/h3>\n\n\n\n<p><strong>Apprentissage Automatique<\/strong>&nbsp;<\/p>\n\n\n\n<p>Mieux encore, chaque conversation est un outil de formation. \u00c0 chaque interaction, l&#8217;IAC en apprend davantage sur votre client\u00e8le et votre base d&#8217;utilisateurs plus larges. Elle acquiert \u00e9galement une compr\u00e9hension plus profonde des pr\u00e9f\u00e9rences et des besoins individuels.&nbsp;<\/p>\n\n\n\n<p>Selon Gartner, d&#8217;ici 2027, <a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2022-07-27-gartner-predicts-chatbots-will-become-a-primary-customer-service-channel-within-five-years\">les chatbots deviendront le principal canal de service client<\/a>. Mais les entreprises devront faire plus que faciliter les discussions. Les gens s&#8217;attendront \u00e0 ce que la conversation ne soit pas seulement rapide, mais agisse rapidement. Avec l&#8217;IA conversationnelle, vous ferez plus que discuter, vous alimenterez une strat\u00e9gie d&#8217;hyperautomatisation gagnante.&nbsp;<\/p>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69f291bcd343d  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69f291bcd343d {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69f291bcd343d {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69f291bcd343d {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69f291bcd343d {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n<p class=\"has-t-h-6-font-size\"><strong>Next Level. Now.<\/strong>&nbsp;<\/p>\n\n\n\n<p>O\u00f9 peut vous mener la conversation avec l&#8217;IA conversationnelle ? <a href=\"https:\/\/roboyo.global\/driving-innovation-with-conversational-ai?utm_source=Website&amp;utm_medium=Blog&amp;utm_campaign=Conversational+AI\">Apprenez-en plus dans notre hub d&#8217;IA conversationnelle et r\u00e9servez une d\u00e9monstration ou une consultation avec nos experts pour le d\u00e9couvrir !&nbsp;&nbsp;<\/a><\/p>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69f291bcd37b7  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69f291bcd37b7 {\r\n    height: 100px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69f291bcd37b7 {\r\n        height: 100px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69f291bcd37b7 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69f291bcd37b7 {\r\n        height: 50px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n<section data-nav-transparent data-loaded class=\"insights-cta\" data-block=\"appeal\/insights\">\r\n    <div class=\"insights-cta__container\">\r\n        <div class=\"insights-cta__content\">\r\n                            <h2 class=\"insights-cta__title\">Obtenir des informations de haut niveau<\/h2>\r\n                                        <p class=\"insights-cta__text\">Ne manquez jamais un aper\u00e7u. S&#8217;inscrire maintenant.<\/p>\r\n                    <\/div>\r\n        <div class=\"insights-cta__form  form-style\">\r\n                        <script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return 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id='gform_source_page_number_125' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>\n\t\t                                    <\/div>\r\n    <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69f291bcda9e8  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69f291bcda9e8 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69f291bcda9e8 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69f291bcda9e8 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69f291bcda9e8 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section  data-loaded\r\n    class=\"posts-stacked container--1644-small-mobile posts-stacked--quarter  posts-stacked--light\"\r\n    data-block=\"appeal\/related-posts\">\r\n        <h2 class=\"posts-stacked__title\">Contenu connexe<\/h2>\r\n\r\n    <div class=\"posts-stacked__posts\">\r\n        \n<article class=\"posts-stacked__post--related posts-stacked__post card card--post card--post-repeater card--light\">\n  \n  \n    \n            <div class=\"card__image card__image--center card__image--\" data-lazy style=\"background-color: #f1f1f1;\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/06\/pavan-trikutam-71CjSSB83Wo-unsplash-1024x683.jpg\" alt=\"6 fa\u00e7ons de d\u00e9marrer avec les chatbots et les voicebots\">\n                    <\/div>\n      <div class=\"card__body  \">\n    <h3 class=\"card__title\">6 fa\u00e7ons de d\u00e9marrer avec les chatbots et les voicebots<\/h3>\n                  <div class=\"card__content card__content--no-shave\">L&#8217;IA conversationnelle vous int\u00e9resse, mais vous devez encore comprendre les cas d\u2019usage et les avanta&#8230;<\/div>\n          <a class=\"card__link\" href=\"https:\/\/roboyo.global\/fr\/blog\/6-facons-de-commencer-avec-les-chatbots-et-les-voicebots\/\"><\/a>\n        <\/div>\n<\/article>\n<article class=\"posts-stacked__post--related posts-stacked__post card card--post card--post-repeater card--light\">\n  \n  \n    \n            <div class=\"card__image card__image--center card__image--\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2023\/07\/Insurance-blog-150x150.png\" alt=\"Assurance Aliment\u00e9e par l&#8217;IA : Transformation des Exp\u00e9riences, Maximisation de l&#8217;Impact !\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2023\/07\/Insurance-blog-1024x768.png\" alt=\"Assurance Aliment\u00e9e par l&#8217;IA : Transformation des Exp\u00e9riences, Maximisation de l&#8217;Impact !\">\n                    <\/div>\n      <div class=\"card__body  \">\n    <h3 class=\"card__title\">Assurance Aliment\u00e9e par l&#8217;IA : Transformation des Exp\u00e9riences, Maximisation de l&#8217;Impact !<\/h3>\n                  <div class=\"card__content card__content--no-shave\">En exploitant le potentiel de l&#8217;IA et d&#8217;autres technologies de pointe, les assureurs peuvent naviguer eff&#8230;<\/div>\n          <a class=\"card__link\" href=\"https:\/\/roboyo.global\/fr\/blog\/assurance-alimentee-par-lia-transformation-des-experiences-maximisation-de-limpact\/\"><\/a>\n        <\/div>\n<\/article>\n<article class=\"posts-stacked__post--related posts-stacked__post card card--post card--post-repeater card--light\">\n  \n  \n    \n            <div class=\"card__image card__image--center card__image--\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2022\/03\/Cognigy-Interview-Website-Page-Header-400-\u00d7-400-px-4-150x150.png\" alt=\"En conversation avec Cognigy\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/03\/Cognigy-Interview-Website-Page-Header-400-\u00d7-400-px-4.png\" alt=\"En conversation avec Cognigy\">\n                    <\/div>\n      <div class=\"card__body  \">\n    <h3 class=\"card__title\">En conversation avec Cognigy<\/h3>\n                  <div class=\"card__content card__content--no-shave\">Roboyo a travaill\u00e9 avec une municipalit\u00e9 su\u00e9doise, utilisant la plateforme RPA de Blue Prism pour auto&#8230;<\/div>\n          <a class=\"card__link\" href=\"https:\/\/roboyo.global\/fr\/blog\/en-conversation-avec-cognigy\/\"><\/a>\n        <\/div>\n<\/article>\n<article class=\"posts-stacked__post--related posts-stacked__post card card--post card--post-repeater card--light\">\n  \n  \n    \n            <div class=\"card__image card__image--center card__image--\" data-lazy style=\"background-color: #f1f1f1;\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/04\/robin-worrall-FPt10LXK0cg-unsplash-1024x683.jpg\" alt=\"Spotlight Sur L&#8217;ia Conversationnel\">\n                    <\/div>\n      <div class=\"card__body  \">\n    <h3 class=\"card__title\">Spotlight Sur L&#8217;ia Conversationnel<\/h3>\n                  <div class=\"card__content card__content--no-shave\">L&#8217;expert en IA conversationnelle et en apprentissage automatique Markus Benedikt partage son exp\u00e9rience,&#8230;<\/div>\n          <a class=\"card__link\" href=\"https:\/\/roboyo.global\/fr\/blog\/spotlight-sur-lia-conversationnel\/\"><\/a>\n        <\/div>\n<\/article>    <\/div>\r\n    <\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69f291bcdf1b4  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69f291bcdf1b4 {\r\n    height: 100px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69f291bcdf1b4 {\r\n        height: 100px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69f291bcdf1b4 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69f291bcdf1b4 {\r\n        height: 50px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section  data-horizontal-hide data-loaded class=\"cta cta--none cta--  async-load\" data-block=\"appeal\/cta\">\r\n    \r\n    <div class=\"cta__container container--edge-to-edge\">\r\n                    <h2 class=\"cta__title\">Passez au niveau suivant. MAINTENANT.<\/h2>\r\n                        <div class=\"cta__button\">\r\n                            \n<a\n    class=\"cta__link modal-button link--dark link--dark-blue  link link--primary link--internal\"\n    href=\"#cta\"     aria-label=\"Contact Us: Contactez nous\"    data-loaded\n>\n  <div>\n          <i><\/i>\n        <span>Contactez nous<\/span>\n      <\/div>\n<\/a>                    <\/div>\r\n    <\/div>\r\n    <div class=\"cta__modal\">\r\n        \r\n    <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Gr\u00e2ce \u00e0 l&#8217;IA conversationnelle, les machines ne se contentent plus de fournir des r\u00e9ponses ponctuelles ; elles sont devenues plus aptes que jamais \u00e0 r\u00e9pondre.<\/p>\n","protected":false},"author":1,"featured_media":61106,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[],"topic":[1116,982,857],"industry":[1114],"function":[918],"wf_post_folders":[],"class_list":["post-70815","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe","topic-ai-fr","topic-idp-fr","topic-rpa-fr","industry-toutes-les-industries","function-service-clientele"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>L&#039;ia Transforme Les Conversations En Actions<\/title>\n<meta name=\"description\" content=\"Gr\u00e2ce \u00e0 l&#039;IA conversationnelle, les machines ne fournissent plus de r\u00e9ponses ad hoc ; 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