{"id":47902,"date":"2021-11-01T09:06:00","date_gmt":"2021-11-01T09:06:00","guid":{"rendered":"https:\/\/roboyo.global\/rpa-center-of-excellence-coe-best-practices\/"},"modified":"2024-06-07T16:13:12","modified_gmt":"2024-06-07T15:13:12","slug":"rpa-centre-d-excellence-coe-meilleures-pratiques","status":"publish","type":"post","link":"https:\/\/roboyo.global\/fr\/blog\/rpa-centre-d-excellence-coe-meilleures-pratiques\/","title":{"rendered":"Les meilleures pratiques pour un Centre d\u2019Excellence (CoE) pour RPA"},"content":{"rendered":"\n\n<section data-nav-transparent data-loaded data-nav-transparent\n    class=\"hero-header-3 hero-header-3--left hero-header-3--no-cat \">\n    <div class=\"hero-header-3__wrapper\">\n        <div class=\"hero-header-3__video hero-header-3__video--overlay\">\n                                    \n    \n            <div class=\"hero-header-3__image\" data-lazy=\"1\">\n            <img decoding=\"async\" src=\"https:\/\/roboyo.global\/app\/uploads\/2021\/11\/Canon-R61_7188-min.jpg\" alt=\"\" loading=\"eager\" fetchpriority=\"high\">\n        <\/div>\n                                                            <\/div>\n        <div class=\"hero-header-3__container\">\n            <div class=\"hero-header-3__content\">\n                \n                                                <h1 class=\"hero-header-3__subtitle\">\n                    <span>Les meilleures pratiques pour un Centre d\u2019Excellence (CoE) pour RPA <\/span>\n                <\/h1>\n                \n                                <div class=\"hero-header-3__reading\">\n                    <span>\n                        Nov 1, 2021 |\n                    <\/span>\n                                        <span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\"><\/span> <span class=\"rt-time\"> 2<\/span> <span class=\"rt-label rt-postfix\">min lire<\/span><\/span>                                    <\/div>\n                            <\/div>\n                    <\/div>\n                <div class=\"hero-header-3__gradient hero-header-3__gradient--overall\"\n            style=\"background: linear-gradient(180deg, rgba(,.6) 0%, rgba(,.6) 100%)\">\n        <\/div>\n            <\/div>\n<\/section>\n\n<div class=\"post-info\">\n    <div class=\"post-info__container\">\n        \r\n<a href=\"https:\/\/roboyo.global\/fr\/author\/roboyo\/\" class=\"author \">\r\n            \n    \n            <div class=\"author__image\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2021\/07\/Roboyo-Avatar-1.png\" alt=\"Roboyo\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2021\/07\/Roboyo-Avatar-1.png\" alt=\"Roboyo\">\n                    <\/div>\n            <div class=\"author__content\">\r\n            <h6 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  <\/ul>\r\n<\/div>    <\/div>\n    <div class=\"post-info__progress\"><\/div>\n<\/div>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69deeb5a2abc2  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69deeb5a2abc2 {\r\n    height: 100px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69deeb5a2abc2 {\r\n        height: 100px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69deeb5a2abc2 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69deeb5a2abc2 {\r\n        height: 50px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section  class=\"article-intro\" data-block=\"appeal\/article-intro\">\r\n  <div class=\"article-intro__container container--1088-ultrawide\">\r\n    <p><strong>UN CENTRE D\u2019EXCELLENCE (COE) POUR RPA CONNECTE DES FACTEURS DE R\u00c9USSITE DE MANI\u00c8RE PROGRAMM\u00c9E<\/strong>\r\n      afin d\u2019assurer que les personnes, les processus et les outils soient align\u00e9s strat\u00e9giquement et produisent un impact \u00e9volutif au sein de l\u2019organisation. Des contr\u00f4les et des bilans lors des phases de cadrage, de conception, de programmation, de test et de d\u00e9ploiement devront \u00eatre mis en place pour garantir la synergie entre les unit\u00e9s commerciales.<\/p>\r\n  <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69deeb5a2b548  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69deeb5a2b548 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69deeb5a2b548 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69deeb5a2b548 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69deeb5a2b548 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n<p>Au sein de la structure du CoE, les sponsors, les utilisateurs et l\u2019\u00e9quipe de d\u00e9veloppement <a href=\"https:\/\/roboyo.global\/technologies\/robotic-process-automation\/\" target=\"_blank\" rel=\"noreferrer noopener\">RPA<\/a> composent ensemble l\u2019\u00e9pine dorsale de l\u2019ossature construite par la RPA. On y trouve les dirigeants qui veulent faire la diff\u00e9rence, les \u00e9quipes de d\u00e9veloppement et de test qui fournissent l\u2019automatisation, et celles et ceux qui font en sorte que le CoE puisse g\u00e9rer n\u2019importe quel degr\u00e9 de complexit\u00e9 ou volume de production. Pensez aux MEMBRES du CoE comme \u00e9tant le paratonnerre qui prot\u00e8ge la structure de l\u2019organisation.&nbsp;<\/p>\n\n\n\n<p>Si tout le monde s\u2019investit et collabore avec un m\u00eame objectif de r\u00e9ussite, alors le CoE op\u00e9rera sans accroc et cr\u00e9era un impact continu, \u00e0 l\u2019image d\u2019une usine.&nbsp;<\/p>\n\n\n\n<p><strong>LES PILIERS DU SUCC\u00c8S<\/strong>&nbsp;<\/p>\n\n\n\n<p>Au c\u0153ur du CoE doivent exister des piliers du succ\u00e8s qui soutiennent les parties prenantes. Ces piliers consolident les normes, les attentes et le mod\u00e8le op\u00e9rationnel qui r\u00e9gissent le programme de RPA, maximisant ainsi l\u2019impact au niveau de l\u2019entreprise. Dans un mod\u00e8le de CoE centralis\u00e9, ces piliers du succ\u00e8s peuvent reposer sur les services fonctionnels, mais dans un mod\u00e8le f\u00e9d\u00e9r\u00e9, ils peuvent \u00eatre associ\u00e9s aux unit\u00e9s commerciales ou aux unit\u00e9s op\u00e9rationnelles r\u00e9gionales.&nbsp;<\/p>\n\n\n\n<p><strong>Les piliers pour un CoE sont actionn\u00e9s par le\/la responsable de programme du CoE et comprennent g\u00e9n\u00e9ralement:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>La strat\u00e9gie:<\/strong>&nbsp;la strat\u00e9gie et le mod\u00e8le op\u00e9rationnel de RPA associent des d\u00e9cisions \u00e0 court terme avec une vision \u00e0 long terme au niveau de l\u2019ampleur de la RPA au sein de l\u2019entreprise, en d\u00e9finissant les r\u00e9partitions budg\u00e9taires, le plan de communication, le d\u00e9ploiement de l\u2019entreprise, etc.&nbsp;<\/li>\n\n\n\n<li><strong>Le mod\u00e8le:<\/strong>&nbsp;il est essentiel de fournir une documentation \u00e9tablissant les normes, les m\u00e9thodologies et les meilleures pratiques pour \u00e9voluer vers un CoE mature. Roboyo documente habituellement les besoins, les solutions et l\u2019impact du projet pour la consommation du client.&nbsp; \u200b<\/li>\n\n\n\n<li><strong>La gouvernance:<\/strong>&nbsp;elle \u00e9tablit les m\u00e9thodes utilis\u00e9es pour fournir des lignes directrices, un soutien, un apprentissage partag\u00e9 et une supervision pour le CoE \u00e0 partir des contributions de la direction du CoE et de la direction des groupes internes et externes concern\u00e9s.<\/li>\n\n\n\n<li><strong>L\u2019habilitation:<\/strong>&nbsp;elle expose les m\u00e9thodes pour identifier les meilleures pratiques et cr\u00e9er une m\u00e9thodologie de formation crois\u00e9e lorsque cela est n\u00e9cessaire. La formation inclut tout document fourni par le CoE ou au CoE.&nbsp;<\/li>\n\n\n\n<li><strong>Le soutien:<\/strong>&nbsp;il \u00e9tablit tout lien n\u00e9cessaire avec les prestataires de conseil externes et internes au CoE. Cela doit inclure une liste des parties prenantes et d\u2019attentes quant aux conseils \u00e0 fournir.<\/li>\n<\/ul>\n\n\n\n<p>Un CoE solide, reposant sur des processus et des outils soutenus par de solides piliers du succ\u00e8s, supportera le poids des attentes, des \u00e9ch\u00e9ances et du retour sur investissement anticip\u00e9 des parties prenantes de la RPA. Le cadre du CoE, fond\u00e9 sur les candidats \u00e0 la RPA, les capacit\u00e9s de d\u00e9veloppement et l\u2019\u00e9volutivit\u00e9 future, fournit un moyen d\u2019assurer une production continue d\u2019automatisation.&nbsp;<\/p>\n\n\n\n<p>Le plus difficile dans la cr\u00e9ation d\u2019un CoE reste de mettre le pied \u00e0 l\u2019\u00e9trier. Il n\u2019est jamais trop tard pour mettre en place le cadre permettant d\u2019assurer l\u2019\u00e9volutivit\u00e9 future de votre impl\u00e9mentation RPA, que vous ayez une seule automatisation ou une centaine.&nbsp;<\/p>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69deeb5a2c06b  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69deeb5a2c06b {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69deeb5a2c06b {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69deeb5a2c06b {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69deeb5a2c06b {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-contenu-associe\">Contenu associ\u00e9:<\/h6>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-structure-de-l-equipe-rpa-et-coe\"><a href=\"https:\/\/roboyo.global\/all-insights\/resource\/infographic-rpa-team-structure-and-center-of-excellence-coe\/\" target=\"_blank\" rel=\"noreferrer noopener\">Structure de l\u2019\u00e9quipe RPA et CoE<\/a><\/h6>\n\n\n\n<p>Vous avez du mal \u00e0 d\u00e9velopper votre programme de RPA ou vous rencontrez des obstacles dans votre strat\u00e9gie de CoE\u202f? Roboyo peut aider votre organisation \u00e0 surmonter les difficult\u00e9s li\u00e9es \u00e0 la configuration d\u2019une entreprise num\u00e9rique.<br><br><a href=\"https:\/\/roboyo.global\/meeting\/\" target=\"_blank\" rel=\"noreferrer noopener\">Prenez rendez-vous<\/a> avec l\u2019un(e) de nos expert(e)s en automatisation pour discuter de vos objectifs d\u2019automatisation.<\/p>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69deeb5a2c548  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69deeb5a2c548 {\r\n    height: 125px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69deeb5a2c548 {\r\n        height: 125px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69deeb5a2c548 {\r\n        height: 100px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69deeb5a2c548 {\r\n        height: 75px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n<section data-nav-transparent data-loaded class=\"insights-cta\" data-block=\"appeal\/insights\">\r\n    <div class=\"insights-cta__container\">\r\n        <div class=\"insights-cta__content\">\r\n                            <h2 class=\"insights-cta__title\">OBTENEZ DES INFORMATIONS DE NIVEAU SUP\u00c9RIEUR<\/h2>\r\n                                        <p class=\"insights-cta__text\">Ne manquez jamais un aper\u00e7u. 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container--1644-small-mobile posts-stacked--quarter  posts-stacked--light\"\r\n    data-block=\"appeal\/related-posts\">\r\n        <h2 class=\"posts-stacked__title\">Contenu Connexe<\/h2>\r\n\r\n    <div class=\"posts-stacked__posts\">\r\n        \n<article class=\"posts-stacked__post--related posts-stacked__post card card--post card--post-repeater card--light\">\n  \n  \n    \n            <div class=\"card__image card__image--center card__image--\" data-lazy style=\"background-color: #f1f1f1;\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2025\/04\/jason-leung-pSLIG2E_gaw-unsplash-1-1024x683.jpg\" alt=\"L&#8217;automatisation \u00e0 grande \u00e9chelle dans l&#8217;industrie automobile : comment OPmobility a r\u00e9cup\u00e9r\u00e9 plus de 100 heures par mois\">\n                    <\/div>\n      <div class=\"card__body  empty-content\">\n    <h3 class=\"card__title\">L&#8217;automatisation \u00e0 grande \u00e9chelle dans l&#8217;industrie automobile : comment OPmobility a r\u00e9cup\u00e9r\u00e9 plus de 100 heures par mois<\/h3>\n          <a class=\"card__link\" href=\"https:\/\/roboyo.global\/fr\/case-study\/lautomatisation-a-grande-echelle-dans-lindustrie-automobile-comment-opmobility-a-recupere-plus-de-100-heures-par-mois\/\"><\/a>\n        <\/div>\n<\/article>\n<article class=\"posts-stacked__post--related posts-stacked__post card card--post card--post-repeater card--light\">\n  \n  \n    \n            <div class=\"card__image card__image--center card__image--\" data-lazy style=\"background-color: #f1f1f1;\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/05\/markus-spiske-hbb6GkG6p9M-unsplash-1024x683.jpg\" alt=\"L&#8217;automatisation intelligente dans un monde post-pand\u00e9mique\">\n                    <\/div>\n      <div class=\"card__body  \">\n    <h3 class=\"card__title\">L&#8217;automatisation intelligente dans un monde post-pand\u00e9mique<\/h3>\n                  <div class=\"card__content card__content--no-shave\">Dans un monde post-pand\u00e9mique, les organisations utilisent l&#8217;automatisation intelligente pour cr\u00e9er les&#8230;<\/div>\n          <a class=\"card__link\" href=\"https:\/\/roboyo.global\/fr\/blog\/lautomatisation-intelligente-dans-un-monde-post-pandemique\/\"><\/a>\n        <\/div>\n<\/article>\n<article class=\"posts-stacked__post--related posts-stacked__post card card--post card--post-repeater card--light\">\n  \n  \n    \n            <div class=\"card__image card__image--center card__image--\" data-lazy style=\"background-color: #f1f1f1;\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/02\/jason-leung-pSLIG2E_gaw-unsplash-1024x683.jpg\" alt=\"Automobile : Une prise de d\u00e9cision Next Level\">\n                    <\/div>\n      <div class=\"card__body  \">\n    <h3 class=\"card__title\">Automobile : Une prise de d\u00e9cision Next Level<\/h3>\n                  <div class=\"card__content card__content--no-shave\">Roboyo s&#8217;est associ\u00e9 au plus ancien et au plus grand fabricant d&#8217;antennes au monde pour r\u00e9organiser les&#8230;<\/div>\n          <a class=\"card__link\" href=\"https:\/\/roboyo.global\/fr\/case-study\/automobile-une-prise-de-decision-next-level\/\"><\/a>\n        <\/div>\n<\/article>\n<article class=\"posts-stacked__post--related posts-stacked__post card card--post card--post-repeater card--light\">\n  \n  \n    \n            <div class=\"card__image card__image--center card__image--\" data-lazy style=\"background-color: #f1f1f1;\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/02\/louis-reed-pwcKF7L4-no-unsplash-1024x683.jpg\" alt=\"Sciences de la vie : Assurer une transformation Next Level\">\n                    <\/div>\n      <div class=\"card__body  \">\n    <h3 class=\"card__title\">Sciences de la vie : Assurer une transformation Next Level<\/h3>\n                  <div class=\"card__content card__content--no-shave\">Nous avons aid\u00e9 l&#8217;une des plus grandes entreprises pharmaceutiques du monde \u00e0 cr\u00e9er un centre d&#8217;excell&#8230;<\/div>\n          <a class=\"card__link\" href=\"https:\/\/roboyo.global\/fr\/case-study\/sciences-de-la-vie-assurer-une-transformation-next-level\/\"><\/a>\n        <\/div>\n<\/article>    <\/div>\r\n    <\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69deeb5a56c8f  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69deeb5a56c8f {\r\n    height: 75px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69deeb5a56c8f {\r\n        height: 75px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69deeb5a56c8f {\r\n        height: 0px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69deeb5a56c8f {\r\n        height: 0px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section  data-horizontal-hide data-loaded class=\"cta cta--none cta--  async-load\" data-block=\"appeal\/cta\">\r\n    \r\n    <div class=\"cta__container container--edge-to-edge\">\r\n                    <h2 class=\"cta__title\">Passez \u00e0 la Next Level. NOW.<\/h2>\r\n                        <div class=\"cta__button\">\r\n                            \n<a\n    class=\"cta__link modal-button link--dark link--dark-blue  link link--primary link--internal\"\n    href=\"#cta\"     aria-label=\"Contact Us: NOUS CONTACTER\"    data-loaded\n>\n  <div>\n          <i><\/i>\n        <span>NOUS CONTACTER<\/span>\n      <\/div>\n<\/a>                    <\/div>\r\n    <\/div>\r\n    <div class=\"cta__modal\">\r\n        \r\n    <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Un centre d&#8217;excellence robuste avec une base de processus et d&#8217;outils soutenus par de solides piliers de r\u00e9ussite supportera le poids des attentes, des d\u00e9lais et du retour sur investissement anticip\u00e9 des parties prenantes de la RPA.<\/p>\n","protected":false},"author":1,"featured_media":33002,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[],"topic":[857],"industry":[1114],"function":[1115],"wf_post_folders":[],"class_list":["post-47902","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe","topic-rpa-fr","industry-toutes-les-industries","function-tous-les-departements"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Meilleures pratiques du Centre d\u2019excellence RPA (CoE)<\/title>\n<meta name=\"description\" content=\"Un centre d\u2019excellence RPA relie les facteurs de r\u00e9ussite pour s\u2019assurer que les personnes et les processus sont align\u00e9s sur l\u2019impact.\" \/>\n<meta name=\"robots\" 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