{"id":35893,"date":"2022-07-08T17:59:32","date_gmt":"2022-07-08T16:59:32","guid":{"rendered":"https:\/\/roboyo.global\/6-facons-de-commencer-avec-les-chatbots-et-les-voicebots\/"},"modified":"2024-06-07T16:05:16","modified_gmt":"2024-06-07T15:05:16","slug":"6-facons-de-commencer-avec-les-chatbots-et-les-voicebots","status":"publish","type":"post","link":"https:\/\/roboyo.global\/fr\/blog\/6-facons-de-commencer-avec-les-chatbots-et-les-voicebots\/","title":{"rendered":"6 fa\u00e7ons de d\u00e9marrer avec les chatbots et les voicebots"},"content":{"rendered":"\n\n<section  data-loaded data-nav-transparent\n    class=\"hero-header-3 hero-header-3--left hero-header-3--no-cat \">\n    <div class=\"hero-header-3__wrapper\">\n        <div class=\"hero-header-3__video hero-header-3__video--overlay\">\n                                    \n    \n            <div class=\"hero-header-3__image\" data-lazy=\"1\">\n            <img decoding=\"async\" src=\"https:\/\/roboyo.global\/app\/uploads\/2022\/06\/pavan-trikutam-71CjSSB83Wo-unsplash-scaled.jpg\" alt=\"Three \" loading=\"eager\" fetchpriority=\"high\">\n        <\/div>\n                                                            <\/div>\n        <div class=\"hero-header-3__container\">\n            <div class=\"hero-header-3__content\">\n                \n                                                <h1 class=\"hero-header-3__subtitle\">\n                    <span>CAS D&#8217;UTILISATION DE L&#8217;IA CONVERSATIONNELLE : 6 FA\u00c7ONS DE COMMENCER AVEC LES CHATBOTS ET LES VOICEBOTS.<\/span>\n                <\/h1>\n                \n                                <div class=\"hero-header-3__reading\">\n                    <span>\n                        Jul 8, 2022 |\n                    <\/span>\n                                        <span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\"><\/span> <span class=\"rt-time\"> 5<\/span> <span class=\"rt-label rt-postfix\">min lire<\/span><\/span>                                    <\/div>\n                            <\/div>\n                    <\/div>\n                <div class=\"hero-header-3__gradient hero-header-3__gradient--overall\"\n            style=\"background: linear-gradient(, rgba(,.8) 0%, rgba(,.3) 100%)\">\n        <\/div>\n            <\/div>\n<\/section>\n\n<div class=\"post-info\">\n    <div class=\"post-info__container\">\n        \r\n<a href=\"https:\/\/roboyo.global\/fr\/author\/roboyo\/\" class=\"author \">\r\n            \n    \n            <div class=\"author__image\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2021\/07\/Roboyo-Avatar-1.png\" alt=\"Roboyo\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2021\/07\/Roboyo-Avatar-1.png\" alt=\"Roboyo\">\n                    <\/div>\n            <div class=\"author__content\">\r\n            <h6 class=\"author__title\">Author<\/h6>\r\n            <p class=\"author__name\">Roboyo<\/p>\r\n        <\/div>\r\n    <\/a>        \r\n<div class=\"share share--cpt\">\r\n    <p class=\"share__title\">Share Insight:<\/p>\r\n    <ul class=\"share__socials share--cpt\">\r\n                                <li target=\"_blank\" class=\"share__social share__social--linkedin\">\r\n                <a href=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https:\/\/roboyo.global\/fr\/blog\/6-facons-de-commencer-avec-les-chatbots-et-les-voicebots\/&#038;title=6 fa\u00e7ons de d\u00e9marrer avec les chatbots et les voicebots\" target=\"_blank\">\r\n                    <svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fab\" data-icon=\"linkedin-in\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\">\r\n<path fill=\"currentColor\" d=\"M100.28 448H7.4V148.9h92.88zM53.79 108.1C24.09 108.1 0 83.5 0 53.8a53.79 53.79 0 0 1 107.58 0c0 29.7-24.1 54.3-53.79 54.3zM447.9 448h-92.68V302.4c0-34.7-.7-79.2-48.29-79.2-48.29 0-55.69 37.7-55.69 76.7V448h-92.78V148.9h89.08v40.8h1.3c12.4-23.5 42.69-48.3 87.88-48.3 94 0 111.28 61.9 111.28 142.3V448z\" class=\"\"><\/path>\r\n<\/svg>                <\/a>\r\n            <\/li>\r\n                                <li target=\"_blank\" class=\"share__social share__social--facebook\">\r\n                <a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/roboyo.global\/fr\/blog\/6-facons-de-commencer-avec-les-chatbots-et-les-voicebots\/\" target=\"_blank\">\r\n                    <svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fab\" data-icon=\"facebook-f\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\">\r\n<path fill=\"currentColor\" d=\"M279.14 288l14.22-92.66h-88.91v-60.13c0-25.35 12.42-50.06 52.24-50.06h40.42V6.26S260.43 0 225.36 0c-73.22 0-121.08 44.38-121.08 124.72v70.62H22.89V288h81.39v224h100.17V288z\" class=\"\"><\/path>\r\n<\/svg>                <\/a>\r\n            <\/li>\r\n                                <li target=\"_blank\" class=\"share__social share__social--twitter\">\r\n                <a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/roboyo.global\/fr\/blog\/6-facons-de-commencer-avec-les-chatbots-et-les-voicebots\/&#038;text=6 fa\u00e7ons de d\u00e9marrer avec les chatbots et les voicebots\" target=\"_blank\">\r\n                    <svg width=\"1200\" height=\"1227\" viewBox=\"0 0 1200 1227\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n    <path d=\"M714.163 519.284L1160.89 0H1055.03L667.137 450.887L357.328 0H0L468.492 681.821L0 1226.37H105.866L515.491 750.218L842.672 1226.37H1200L714.137 519.284H714.163ZM569.165 687.828L521.697 619.934L144.011 79.6944H306.615L611.412 515.685L658.88 583.579L1055.08 1150.3H892.476L569.165 687.854V687.828Z\" \/>\n<\/svg>                <\/a>\r\n            <\/li>\r\n                                <li target=\"_blank\" class=\"share__social share__social--mail\">\r\n                <a href=\"mailto:?body=https:\/\/roboyo.global\/fr\/blog\/6-facons-de-commencer-avec-les-chatbots-et-les-voicebots\/&#038;subject=Les id\u00e9es Next Level de Roboyo\" target=\"_blank\">\r\n                    <svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"envelope\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\" class=\"\"><\/path><\/svg>                <\/a>\r\n            <\/li>\r\n                    <\/ul>\r\n<\/div>    <\/div>\n    <div class=\"post-info__progress\"><\/div>\n<\/div>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--6a1342a35e8d0  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--6a1342a35e8d0 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--6a1342a35e8d0 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--6a1342a35e8d0 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--6a1342a35e8d0 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n<p>Dans le monde num\u00e9rique d&#8217;aujourd&#8217;hui, les clients ont des attentes \u00e9lev\u00e9es. Ils veulent que les services soient disponibles 24 heures sur 24 et 7 jours sur 7, que les probl\u00e8mes soient r\u00e9solus rapidement et qu&#8217;ils utilisent le canal qu&#8217;ils pr\u00e9f\u00e8rent pour communiquer avec vous. <\/p>\n\n\n\n<p>Sur de nombreux march\u00e9s, cela peut faire la diff\u00e9rence entre faire et perdre des ventes. Des recherches men\u00e9es par <a href=\"https:\/\/www.bain.com\/insights\/the-five-disciplines-of-customer-experience-leaders\/\" target=\"_blank\" rel=\"noreferrer noopener\">Bain &amp; Company<\/a>, par exemple, ont r\u00e9v\u00e9l\u00e9 qu&#8217;une excellente exp\u00e9rience client (CX) \u00e9tait associ\u00e9e \u00e0 des revenus qui augmentaient de 4 \u00e0 8 % au-dessus de leur march\u00e9.<\/p>\n\n\n\n<p>De telles statistiques pourraient \u00eatre le r\u00e9sultat du fait que les entreprises s&#8217;attaquent directement \u00e0 la CX &#8211; mais cela pourrait aussi \u00eatre d\u00fb au fait qu&#8217;elles prennent en compte l&#8217;exp\u00e9rience des employ\u00e9s, qui, comme le sugg\u00e8re la recherche de <a href=\"https:\/\/www.glassdoor.com\/research\/employee-customer-satisfaction\/\" target=\"_blank\" rel=\"noreferrer noopener\">Glassdoor<\/a>, pourrait \u00eatre li\u00e9e \u00e0 une meilleure CX \u00e0 son tour. Ils ont d\u00e9couvert qu&#8217;une augmentation d&#8217;un point de l&#8217;\u00e9valuation d&#8217;une entreprise par Glassdoor est associ\u00e9e \u00e0 une augmentation de 1,3 point de la satisfaction des clients. Un gagnant-gagnant !<\/p>\n\n\n\n<p>Il n&#8217;est donc pas \u00e9tonnant que <a href=\"https:\/\/roboyo.global\/fr\/technologies\/ia-conversationnelle\/\">l&#8217;IA conversationnelle<\/a> ait connu une croissance aussi rapide &#8211; car les entreprises cherchent \u00e0 am\u00e9liorer les exp\u00e9riences des employ\u00e9s et des clients.<a id=\"_msocom_1\"><\/a><\/p>\n\n\n\n<p>Qu&#8217;il s&#8217;agisse de communiquer via un chatbot en mode texte uniquement, par t\u00e9l\u00e9phone ou par le biais d&#8217;une solution IoT (Internet des objets) telle qu&#8217;Amazon Alexa, l&#8217;IA conversationnelle permet aux humains d&#8217;interagir avec les machines de la mani\u00e8re la plus naturelle qui soit : la parole.<\/p>\n\n\n\n<p><strong>Il est logique d&#8217;envisager cette technologie pour votre propre entreprise &#8211; mais par o\u00f9 commencer ?<\/strong><\/p>\n\n\n\n<p>Chez Roboyo, nous vous sugg\u00e9rons de commencer par quelques cas d&#8217;utilisation simples, et de chercher \u00e0 devenir productif avec eux en premier. \u00c0 partir de l\u00e0, vous pouvez d\u00e9velopper davantage l&#8217;IA conversationnelle. <\/p>\n\n\n\n<p>Dans ce blog, nous vous donnons six conseils pour trouver les meilleurs cas d&#8217;utilisation pour votre entreprise et pour un d\u00e9marrage r\u00e9ussi avec l&#8217;IA conversationnelle.<\/p>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--6a1342a35f19b  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--6a1342a35f19b {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--6a1342a35f19b {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--6a1342a35f19b {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--6a1342a35f19b {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-1-demandez-a-vos-utilisateurs\"><strong>1. Demandez \u00e0 vos utilisateurs<\/strong><\/h4>\n\n\n\n<p>Commencez par les besoins de vos utilisateurs. Il peut s&#8217;agir de vos clients &#8211; que vous pouvez atteindre par le biais d&#8217;un groupe de discussion ou d&#8217;un sondage &#8211; ou de vos employ\u00e9s. Dans les deux cas, impliquez-les le plus t\u00f4t possible dans le projet.<\/p>\n\n\n\n<p>Je recommande de r\u00e9unir un ensemble diversifi\u00e9 d&#8217;utilisateurs dans un premier atelier et de leur poser les questions suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comment travaillez-vous chaque jour ou comment interagissez-vous avec nous ?<\/li>\n\n\n\n<li>Quand avez-vous besoin d&#8217;informations\/d&#8217;aide mais vous ne les obtenez pas assez vite ?<\/li>\n\n\n\n<li>Parlez-nous de vos &#8220;points douloureux&#8221; dans votre travail quotidien &#8211; ou dans vos relations avec nous ?<\/li>\n<\/ul>\n\n\n\n<p>Vous serez surpris du nombre d&#8217;id\u00e9es qui naissent de la participation constante des utilisateurs \u00e0 votre r\u00e9flexion. Ces id\u00e9es vous serviront de base pour les prochaines \u00e9tapes.<\/p>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--6a1342a35f907  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--6a1342a35f907 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--6a1342a35f907 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--6a1342a35f907 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--6a1342a35f907 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n<h4 class=\"wp-block-heading\"><strong>2. Attrapez les fruits \u00e0 port\u00e9e de main<\/strong><\/h4>\n\n\n\n<p>Une fois que vous avez quelques cas d&#8217;utilisation parmi lesquels choisir, d\u00e9terminez lesquels mettre en \u0153uvre en premier. Pour l&#8217;instant, il s&#8217;agit de l&#8217;art du possible. Comment pouvez-vous faire le meilleur d\u00e9part possible ? <\/p>\n\n\n\n<p>Une simple matrice impact\/effort (voir le diagramme ci-dessous) peut suffire pour votre \u00e9valuation initiale. Essayez de vous concentrer sur les cas d&#8217;utilisation \u00e0 fort impact mais \u00e0 faible effort &#8211; en d&#8217;autres termes, les &#8220;gains rapides&#8221;. <a id=\"_msocom_1\"><\/a><\/p>\n\n\n\n<p>Cela dit, pour \u00e9viter les pi\u00e8ges et travailler efficacement, vous devrez \u00e9galement prendre en compte d&#8217;autres crit\u00e8res, comme la r\u00e9glementation, l&#8217;architecture informatique, les restrictions de s\u00e9curit\u00e9 informatique, le processus commercial existant et les consid\u00e9rations culturelles.<\/p>\n\n\n\n<p>Chez Roboyo, nous pouvons vous aider \u00e0 d\u00e9terminer les cas d&#8217;utilisation de l&#8217;IA conversationnelle sur lesquels vous devez vous concentrer &#8211; et ceux qui doivent \u00eatre abord\u00e9s plus tard pour les raisons ci-dessus.<\/p>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--6a1342a35fec1  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--6a1342a35fec1 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--6a1342a35fec1 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--6a1342a35fec1 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--6a1342a35fec1 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/roboyo.global\/app\/uploads\/2022\/07\/FR-1-1024x1024.png\" alt=\"MATRICE IMPACT \/ EFFORT\" class=\"wp-image-36833\" style=\"width:789px;height:789px\" srcset=\"https:\/\/roboyo.global\/app\/uploads\/2022\/07\/FR-1-1024x1024.png 1024w, https:\/\/roboyo.global\/app\/uploads\/2022\/07\/FR-1-300x300.png 300w, https:\/\/roboyo.global\/app\/uploads\/2022\/07\/FR-1-150x150.png 150w, https:\/\/roboyo.global\/app\/uploads\/2022\/07\/FR-1-768x768.png 768w, https:\/\/roboyo.global\/app\/uploads\/2022\/07\/FR-1.png 1080w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><strong>MATRICE IMPACT \/ EFFORT<\/strong><\/figcaption><\/figure>\n<\/div>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--6a1342a362771  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--6a1342a362771 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--6a1342a362771 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--6a1342a362771 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--6a1342a362771 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-3-comprendre-ce-qui-est-possible\">3. Comprendre ce qui est possible<\/h4>\n\n\n\n<p>L&#8217;informatique a \u00e9volu\u00e9 rapidement au cours des derni\u00e8res ann\u00e9es et l&#8217;IA conversationnelle ne fait pas exception. Nous sommes maintenant loin des simples chatbots bas\u00e9s sur des mots-cl\u00e9s ; \u00e0 la place, nous pouvons d\u00e9velopper des syst\u00e8mes d&#8217;IA conversationnelle complexes, capables de simuler des conversations naturelles gr\u00e2ce \u00e0 un m\u00e9lange d&#8217;IA et de processus bas\u00e9s sur des r\u00e8gles.<\/p>\n\n\n\n<p>Nous pouvons construire une IA conversationnelle qui comprend le sens des \u00e9nonc\u00e9s libres avec une extr\u00eame pr\u00e9cision. Gr\u00e2ce \u00e0 des plateformes low-code efficaces, nous pouvons mettre en \u0153uvre rapidement divers cas d&#8217;utilisation et les mettre en production en quelques semaines.<\/p>\n\n\n\n<p>Chez Roboyo, nous pouvons vous donner un aper\u00e7u des possibilit\u00e9s de l&#8217;IA conversationnelle moderne lors d&#8217;une d\u00e9monstration en direct. Pour d\u00e9couvrir ce dont l&#8217;IA conversationnelle est capable, contacte-nous d\u00e8s aujourd&#8217;hui. Pour d\u00e9couvrir ce dont l&#8217;IA conversationnelle est capable, <a href=\"https:\/\/roboyo.global\/fr\/contact\/\">contacte-nous<\/a> d\u00e8s aujourd&#8217;hui.<\/p>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--6a1342a362c5a  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--6a1342a362c5a {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--6a1342a362c5a {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--6a1342a362c5a {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--6a1342a362c5a {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n<h4 class=\"wp-block-heading\"><strong>4. Faire plus que r\u00e9pondre \u00e0 des questions<\/strong><\/h4>\n\n\n\n<p>La capacit\u00e9 de l&#8217;IA conversationnelle \u00e0 comprendre avec pr\u00e9cision les demandes de l&#8217;utilisateur ouvre un large \u00e9ventail de possibilit\u00e9s pour l&#8217;aider.<\/p>\n\n\n\n<p>Supposons qu&#8217;une employ\u00e9e veuille savoir comment elle peut commander un nouvel ordinateur portable. Le dialogue avec un chatbot pourrait se d\u00e9rouler comme suit :<\/p>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--6a1342a3631af  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--6a1342a3631af {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--6a1342a3631af {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--6a1342a3631af {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--6a1342a3631af {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n<div class=\"wp-block-image is-style-default\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/roboyo.global\/app\/uploads\/2022\/07\/FR-2-1024x1024.png\" alt=\"Chatbot conversation in French\" class=\"wp-image-36837\" style=\"width:521px;height:521px\" srcset=\"https:\/\/roboyo.global\/app\/uploads\/2022\/07\/FR-2-1024x1024.png 1024w, https:\/\/roboyo.global\/app\/uploads\/2022\/07\/FR-2-300x300.png 300w, https:\/\/roboyo.global\/app\/uploads\/2022\/07\/FR-2-150x150.png 150w, https:\/\/roboyo.global\/app\/uploads\/2022\/07\/FR-2-768x768.png 768w, https:\/\/roboyo.global\/app\/uploads\/2022\/07\/FR-2.png 1080w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--6a1342a363a52  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--6a1342a363a52 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--6a1342a363a52 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--6a1342a363a52 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--6a1342a363a52 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n<p>Une fa\u00e7on plus intelligente de traiter cette demande est de ne pas se contenter de fournir \u00e0 l&#8217;utilisateur un lien vers le formulaire de commande, mais de g\u00e9rer l&#8217;ensemble du processus de commande pour l&#8217;utilisateur :<\/p>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--6a1342a363d66  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--6a1342a363d66 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--6a1342a363d66 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--6a1342a363d66 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--6a1342a363d66 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n<div class=\"wp-block-image is-style-default\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/roboyo.global\/app\/uploads\/2022\/07\/FR-3-1024x1024.png\" alt=\"Chatbot conversation in French\" class=\"wp-image-36841\" style=\"width:521px;height:521px\" srcset=\"https:\/\/roboyo.global\/app\/uploads\/2022\/07\/FR-3-1024x1024.png 1024w, https:\/\/roboyo.global\/app\/uploads\/2022\/07\/FR-3-300x300.png 300w, https:\/\/roboyo.global\/app\/uploads\/2022\/07\/FR-3-150x150.png 150w, https:\/\/roboyo.global\/app\/uploads\/2022\/07\/FR-3-768x768.png 768w, https:\/\/roboyo.global\/app\/uploads\/2022\/07\/FR-3.png 1080w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--6a1342a3643ee  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--6a1342a3643ee {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--6a1342a3643ee {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--6a1342a3643ee {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--6a1342a3643ee {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n<p>Dans le dernier dialogue, l&#8217;employ\u00e9e re\u00e7oit une aide rapide pour sa demande et n&#8217;a pas besoin de remplir des formulaires chronophages ailleurs.<\/p>\n\n\n\n<p>En coulisse, l&#8217;IA conversationnelle pourrait d\u00e9clencher un bot d&#8217;automatisation des processus robotiques <a href=\"https:\/\/roboyo.global\/fr\/technologies\/automatisation-des-processus-robotises\/\">(RPA)<\/a> pour g\u00e9rer le processus ou cr\u00e9er directement la commande dans un autre syst\u00e8me.<\/p>\n\n\n\n<p>Ce serait un premier pas d&#8217;un simple chatbot vers un assistant virtuel &#8211; et, parce que le chatbot se combine avec d&#8217;autres technologies comme le RPA, une partie de votre voyage vers l&#8217;hyperautomatisation.<\/p>\n\n\n\n<p>Dans l&#8217;hyperautomation, plusieurs technologies automatis\u00e9es peuvent se connecter les unes aux autres, ce qui vous aide \u00e0 tirer des avantages de plus haut niveau de l&#8217;automatisation intelligente et \u00e0 r\u00e9pondre aux besoins des utilisateurs de mani\u00e8re plus transparente. Il est aussi possible, bien s\u00fbr, de connecter de nouveaux processus automatis\u00e9s \u00e0 vos syst\u00e8mes informatiques existants.<\/p>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--6a1342a364905  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--6a1342a364905 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--6a1342a364905 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--6a1342a364905 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--6a1342a364905 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n<h4 class=\"wp-block-heading\"><strong>5. Commencez petit, mais pensez grand<\/strong><\/h4>\n\n\n\n<p>Une vision a le pouvoir de rayonner &#8211; et d\u00e9finit vos ambitions pour un excellent produit, en interne comme en externe. Une fois que vous avez une vision, vous pouvez planifier votre projet d&#8217;IA conversationnelle en le d\u00e9composant en une feuille de route produit concr\u00e8te, des cas d&#8217;utilisation et des t\u00e2ches individuelles.<\/p>\n\n\n\n<p>Il est tout \u00e0 fait possible de commencer par des cas d&#8217;utilisation plus petits, tant qu&#8217;ils s&#8217;int\u00e8grent dans votre feuille de route et votre strat\u00e9gie globale. Un tel cas d&#8217;utilisation pourrait \u00eatre un chatbot qui r\u00e9pond aux questions, ou un qui prend automatiquement des rendez-vous pour vos clients avec votre personnel. <\/p>\n\n\n\n<p>Cette approche vous aide \u00e0 fournir de la valeur pour vos utilisateurs en quelques semaines.<br>Une fois que les bases sont pos\u00e9es, le chatbot peut \u00e9voluer en ajoutant d&#8217;autres fonctionnalit\u00e9s.<\/p>\n\n\n\n<p>\u00c0 long terme, l\u00e0 encore, vous pourrez travailler sur un voyage vers l&#8217;hyperautomatisation. Bien s\u00fbr, la bonne solution ne sera pas la m\u00eame pour toutes les organisations &#8211; et la fa\u00e7on dont l&#8217;IA conversationnelle se connecte \u00e0 d&#8217;autres technologies automatis\u00e9es d\u00e9pendra, bien s\u00fbr, de vos objectifs commerciaux.<\/p>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--6a1342a364eb3  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--6a1342a364eb3 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--6a1342a364eb3 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--6a1342a364eb3 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--6a1342a364eb3 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n<h4 class=\"wp-block-heading\"><strong>6. Demandez \u00e0 Roboyo<\/strong><\/h4>\n\n\n\n<p>Chez Roboyo, nous pouvons vous aider \u00e0 utiliser l&#8217;IA pour am\u00e9liorer la satisfaction et la fid\u00e9lit\u00e9 des clients &#8211; et faire passer votre entreprise au niveau sup\u00e9rieur, maintenant.<\/p>\n\n\n\n<p><strong>Pour plus d&#8217;infos sur la fa\u00e7on dont l&#8217;IA conversationnelle peut vous aidez \u00e0 le faire, <a href=\"https:\/\/roboyo.global\/fr\/contact\/\">contactez-nous<\/a>.<\/strong><a id=\"_msocom_3\"><\/a><\/p>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--6a1342a3652ea  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--6a1342a3652ea {\r\n    height: 125px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--6a1342a3652ea {\r\n        height: 125px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--6a1342a3652ea {\r\n        height: 100px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--6a1342a3652ea {\r\n        height: 75px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n<section data-nav-transparent data-loaded class=\"insights-cta\" data-block=\"appeal\/insights\">\r\n    <div class=\"insights-cta__container\">\r\n        <div class=\"insights-cta__content\">\r\n                            <h2 class=\"insights-cta__title\">OBTENEZ DES INFORMATIONS DE NIVEAU SUP\u00c9RIEUR<\/h2>\r\n                                        <p class=\"insights-cta__text\">Ne manquez jamais un aper\u00e7u. Inscrivez-vous maintenant.<\/p>\r\n                    <\/div>\r\n        <div class=\"insights-cta__form  form-style\">\r\n                        <script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return 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id='gform_source_page_number_125' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>\n\t\t                                    <\/div>\r\n    <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--6a1342a36ce91  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--6a1342a36ce91 {\r\n    height: 75px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--6a1342a36ce91 {\r\n        height: 75px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--6a1342a36ce91 {\r\n        height: 0px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--6a1342a36ce91 {\r\n        height: 0px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section  data-loaded\r\n    class=\"posts-stacked container--1644-small-mobile posts-stacked--quarter  posts-stacked--light\"\r\n    data-block=\"appeal\/related-posts\">\r\n        <h2 class=\"posts-stacked__title\">Contenu Connexe<\/h2>\r\n\r\n    <div class=\"posts-stacked__posts\">\r\n        \n<article class=\"posts-stacked__post--related posts-stacked__post card card--post card--post-repeater card--light\">\n  \n  \n    \n            <div class=\"card__image card__image--center card__image--\" data-lazy style=\"background-color: #f1f1f1;\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/05\/markus-spiske-hbb6GkG6p9M-unsplash-1024x683.jpg\" alt=\"L&#8217;automatisation intelligente dans un monde post-pand\u00e9mique\">\n                    <\/div>\n      <div class=\"card__body  \">\n    <h3 class=\"card__title\">L&#8217;automatisation intelligente dans un monde post-pand\u00e9mique<\/h3>\n                  <div class=\"card__content card__content--no-shave\">Dans un monde post-pand\u00e9mique, les organisations utilisent l&#8217;automatisation intelligente pour cr\u00e9er les&#8230;<\/div>\n          <a class=\"card__link\" href=\"https:\/\/roboyo.global\/fr\/blog\/lautomatisation-intelligente-dans-un-monde-post-pandemique\/\"><\/a>\n        <\/div>\n<\/article>    <\/div>\r\n    <\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--6a1342a37529d  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--6a1342a37529d {\r\n    height: 75px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--6a1342a37529d {\r\n        height: 75px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--6a1342a37529d {\r\n        height: 0px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--6a1342a37529d {\r\n        height: 0px;\r\n    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NOW.<\/h2>\r\n                        <div class=\"cta__button\">\r\n                            \n<a\n    class=\"cta__link modal-button link--dark link--dark-blue  link link--primary link--internal\"\n    href=\"#cta\"     aria-label=\"Contact Us: NOUS CONTACTER\"    data-loaded\n>\n  <div>\n          <i><\/i>\n        <span>NOUS CONTACTER<\/span>\n      <\/div>\n<\/a>                    <\/div>\r\n    <\/div>\r\n    <div class=\"cta__modal\">\r\n        \r\n    <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"<p>L&#8217;IA conversationnelle vous int\u00e9resse, mais vous devez encore comprendre les cas d\u2019usage et les avantages commerciaux ? Markus Benedikt, expert en IA conversationnelle et en apprentissage automatique de Roboyo, propose un guide pratique pour commencer &#8211; et explique comment Roboyo peut vous aider.<\/p>\n","protected":false},"author":1,"featured_media":35254,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[],"topic":[1116,857],"industry":[913],"function":[1115],"wf_post_folders":[],"class_list":["post-35893","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe","topic-ai-fr","topic-rpa-fr","industry-biens-de-consommation-vente-au-detail","function-tous-les-departements"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>6 Fa\u00e7ons De D\u00e9marrer Avec Les Chatbots Et Les Voicebots<\/title>\n<meta name=\"description\" content=\"Avec la croissance rapide de l&#039;IA conversationnelle, les entreprises utilisent des chatbots pour am\u00e9liorer les exp\u00e9riences.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/roboyo.global\/fr\/blog\/6-facons-de-commencer-avec-les-chatbots-et-les-voicebots\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"6 fa\u00e7ons de d\u00e9marrer avec les chatbots et les voicebots\" \/>\n<meta property=\"og:description\" content=\"L&#039;IA conversationnelle vous int\u00e9resse, mais vous devez encore comprendre les cas d\u2019usage et les avantages commerciaux ? 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