{"id":25918,"date":"2022-04-11T16:14:40","date_gmt":"2022-04-11T15:14:40","guid":{"rendered":"https:\/\/roboyo.global\/?p=25918"},"modified":"2024-06-07T16:06:35","modified_gmt":"2024-06-07T15:06:35","slug":"spotlight-sur-lia-conversationnel","status":"publish","type":"post","link":"https:\/\/roboyo.global\/fr\/blog\/spotlight-sur-lia-conversationnel\/","title":{"rendered":"Spotlight Sur L&#8217;ia Conversationnel"},"content":{"rendered":"\n\n<section data-nav-transparent data-loaded data-nav-transparent\n    class=\"hero-header-3 hero-header-3--left hero-header-3--no-cat \">\n    <div class=\"hero-header-3__wrapper\">\n        <div class=\"hero-header-3__video hero-header-3__video--overlay\">\n                                    \n    \n            <div class=\"hero-header-3__image\" data-lazy=\"1\">\n            <img decoding=\"async\" src=\"https:\/\/roboyo.global\/app\/uploads\/2022\/04\/robin-worrall-FPt10LXK0cg-unsplash-scaled.jpg\" alt=\"People holding mobile phones\" loading=\"eager\" fetchpriority=\"high\">\n        <\/div>\n                                                            <\/div>\n        <div class=\"hero-header-3__container\">\n            <div class=\"hero-header-3__content\">\n                \n                                                <h1 class=\"hero-header-3__subtitle\">\n                    <span>SPOTLIGHT SUR L&#8217;IA CONVERSATIONNEL<\/span>\n                <\/h1>\n                \n                                <div class=\"hero-header-3__reading\">\n                    <span>\n                        Apr 11, 2022 |\n                    <\/span>\n                                        <span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\"><\/span> <span class=\"rt-time\"> 2<\/span> <span class=\"rt-label rt-postfix\">min lire<\/span><\/span>                                    <\/div>\n                            <\/div>\n                    <\/div>\n                <div class=\"hero-header-3__gradient hero-header-3__gradient--overall\"\n            style=\"background: linear-gradient(180deg, rgba(,0.2) 0%, rgba(,0.1) 100%)\">\n        <\/div>\n            <\/div>\n<\/section>\n\n<div class=\"post-info\">\n    <div class=\"post-info__container\">\n        \r\n<a href=\"https:\/\/roboyo.global\/fr\/author\/roboyo\/\" class=\"author \">\r\n            \n    \n            <div class=\"author__image\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2021\/07\/Roboyo-Avatar-1.png\" alt=\"Roboyo\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2021\/07\/Roboyo-Avatar-1.png\" alt=\"Roboyo\">\n                    <\/div>\n            <div class=\"author__content\">\r\n            <h6 class=\"author__title\">Author<\/h6>\r\n            <p class=\"author__name\">Roboyo<\/p>\r\n        <\/div>\r\n    <\/a>        \r\n<div class=\"share share--cpt\">\r\n    <p class=\"share__title\">Share Insight:<\/p>\r\n    <ul class=\"share__socials share--cpt\">\r\n                                <li target=\"_blank\" class=\"share__social share__social--linkedin\">\r\n                <a href=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https:\/\/roboyo.global\/fr\/blog\/spotlight-sur-lia-conversationnel\/&#038;title=Spotlight Sur L'ia Conversationnel\" target=\"_blank\">\r\n                    <svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fab\" data-icon=\"linkedin-in\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\">\r\n<path fill=\"currentColor\" d=\"M100.28 448H7.4V148.9h92.88zM53.79 108.1C24.09 108.1 0 83.5 0 53.8a53.79 53.79 0 0 1 107.58 0c0 29.7-24.1 54.3-53.79 54.3zM447.9 448h-92.68V302.4c0-34.7-.7-79.2-48.29-79.2-48.29 0-55.69 37.7-55.69 76.7V448h-92.78V148.9h89.08v40.8h1.3c12.4-23.5 42.69-48.3 87.88-48.3 94 0 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        <svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"envelope\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\" class=\"\"><\/path><\/svg>                <\/a>\r\n            <\/li>\r\n                    <\/ul>\r\n<\/div>    <\/div>\n    <div class=\"post-info__progress\"><\/div>\n<\/div>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69e02611b4391  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69e02611b4391 {\r\n    height: 60px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69e02611b4391 {\r\n        height: 60px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69e02611b4391 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69e02611b4391 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n<p><strong>Quel est ton r\u00f4le chez Roboyo ?<\/strong><\/p>\n\n\n\n<p>Depuis 15 ans, j&#8217;aide les entreprises \u00e0 r\u00e9aliser leur automatisation num\u00e9rique &#8211; des entreprises de taille moyenne comme des grandes soci\u00e9t\u00e9s. Au cours de ce processus, mon \u00e9quipe a travaill\u00e9 avec une vari\u00e9t\u00e9 de technologies : SAP, Java et plus r\u00e9cemment la <a href=\"https:\/\/roboyo.global\/fr\/technologies\/automatisation-des-processus-robotises\/\">L\u2019automatisation des processus robotis\u00e9s<\/a> (RPA) et l\u2019Intelligence Artificielle.<\/p>\n\n\n\n<p>Chez Roboyo, je suis responsable de l&#8217;une de nos technologies les plus passionnantes : l&#8217;IA conversationnelle.<\/p>\n\n\n\n<p><strong>Qu&#8217;est-ce que Roboyo a de sp\u00e9cial ?<\/strong><\/p>\n\n\n\n<p>Roboyo est le plus grand sp\u00e9cialiste mondial des solutions d&#8217;automatisation intelligentes avec des sites dans 18 villes, 12 pays et 3 continents. <\/p>\n\n\n\n<p>Notre portefeuille de conseils va bien au-del\u00e0 de la RPA et comprend des technologies telles que le <a href=\"https:\/\/roboyo.global\/fr\/technologies\/traitement-intelligent-des-documents\/\">traitement intelligent des documents<\/a>, le <a href=\"https:\/\/roboyo.global\/fr\/technologies\/process-mining-et-task-mining\/\">Process Mining<\/a>, l&#8217;apprentissage automatique et, en tant qu&#8217;axe plus r\u00e9cent et strat\u00e9giquement extr\u00eamement important, l&#8217;IA conversationnelle.<\/p>\n\n\n\n<p><strong>Comment l&#8217;IA conversationnelle peut-elle aider les clients de Roboyo ?<\/strong><\/p>\n\n\n\n<p>Nous travaillons depuis de nombreuses ann\u00e9es pour de nombreuses entreprises du DAX 40 et du Fortune 500 et nous les aidons \u00e0 automatiser leurs processus.<\/p>\n\n\n\n<p>L\u2019IA conversationelle apporte maintenant de nombreuses nouvelles possibilit\u00e9s d&#8217;application pour nos clients. Surtout dans les domaines o\u00f9 il y a encore peu d&#8217;automatisation : le service client, les RH et les ventes. L&#8217;IA conversationnelle, qu&#8217;il s&#8217;agisse d&#8217;une interaction textuelle ou vocale, compl\u00e8te parfaitement notre offre de services autour de la RPA.<\/p>\n\n\n\n<p><strong>Nous avons r\u00e9cemment conclu un partenariat avec le principal fournisseur d&#8217;IA conversationnelle Cognigy. Comment ce partenariat profitera-t-il aux clients de Roboyo ?<\/strong><\/p>\n\n\n\n<p>Il y a une course \u00e0 l&#8217;automatisation la plus intelligente dans de nombreux secteurs d&#8217;activit\u00e9 et Roboyo et <a href=\"https:\/\/www.cognigy.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Cognigy<\/a> offrent la meilleure plateforme et les meilleurs services pour y parvenir. Nous proposons tous les deux des solutions d&#8217;IA de premier ordre qui non seulement sont couronn\u00e9es de succ\u00e8s au niveau mondial mais ont \u00e9t\u00e9 mises en avant de mani\u00e8re positive par les analystes. <\/p>\n\n\n\n<p>Notre partenariat signifie que nous pouvons recommander \u00e0 nos clients une plateforme d&#8217;IA conversationnelle Next Level qui couvre toutes les exigences des assistants virtuels, est s\u00e9curis\u00e9e, facile \u00e0 d\u00e9ployer et \u00e9volutive.<\/p>\n\n\n\n<p><strong>\u00c0 ton avis, quelle est la principale raison pour laquelle certaines entreprises n&#8217;utilisent toujours pas les robots intelligents comme technologie cl\u00e9 ?<\/strong><\/p>\n\n\n\n<p>Je pense que pour de nombreuses entreprises, cette technologie est encore abstraite et difficile \u00e0 saisir. Avec la RPA, l&#8217;entr\u00e9e, la sortie et la fonction de la technologie sont claires et structur\u00e9es. L&#8217;IA conversationnelle automatise le monde non structur\u00e9 et doit d\u2019abord etre comprise.<\/p>\n\n\n\n<p>Certains ne sont pas non plus conscients de la puissance des syst\u00e8mes d&#8217;intelligence artificielle conversationnelle modernes et du potentiel qu&#8217;ils offrent.<\/p>\n\n\n\n<p>Souvent, l&#8217;\u00e9chec de projets pilotes avec des robots de FAQ rudimentaires est aussi la raison d&#8217;une certaine r\u00e9ticence \u00e0 lancer de nouvelles initiatives.<\/p>\n\n\n\n<p><strong>Comment vois-tu l&#8217;\u00e9volution de l\u2019IA conversationelle dans les trois prochaines ann\u00e9es ?&nbsp;<\/strong><\/p>\n\n\n\n<p>\u00c0 mon avis, l&#8217;IA conversationnelle va rapidement gagner en importance dans les ann\u00e9es \u00e0 venir. Les raisons en sont, d&#8217;une part, le grand besoin de solutions de num\u00e9risation et, d&#8217;autre part, les progr\u00e8s technologiques rapides de l&#8217;IA conversationnelle. Les entreprises qui misent maintenant sur la bonne technologie pour soutenir leurs processus auront un net avantage \u00e0 l&#8217;avenir.<\/p>\n\n\n\n<p><strong>Si tu veux savoir comment Roboyo peut \u00e9lever la satisfaction et la fid\u00e9lit\u00e9 des clients gr\u00e2ce \u00e0 des interactions aliment\u00e9es par l&#8217;IA, nos experts peuvent t&#8217;aider \u00e0 faire passer ton entreprise au Next Level. 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