{"id":21921,"date":"2022-03-10T14:29:00","date_gmt":"2022-03-10T14:29:00","guid":{"rendered":"https:\/\/roboyo.global\/?p=21921"},"modified":"2024-06-07T16:11:17","modified_gmt":"2024-06-07T15:11:17","slug":"en-conversation-avec-cognigy","status":"publish","type":"post","link":"https:\/\/roboyo.global\/fr\/blog\/en-conversation-avec-cognigy\/","title":{"rendered":"En conversation avec Cognigy"},"content":{"rendered":"\n\n<section data-nav-transparent data-loaded data-nav-transparent\n    class=\"hero-header-3 hero-header-3--left hero-header-3--no-cat \">\n    <div class=\"hero-header-3__wrapper\">\n        <div class=\"hero-header-3__video hero-header-3__video--overlay\">\n                                    \n    \n            <div class=\"hero-header-3__image\" data-lazy=\"1\">\n            <img decoding=\"async\" src=\"https:\/\/roboyo.global\/app\/uploads\/2022\/05\/blue-background.png\" alt=\"blue-background\" loading=\"eager\" fetchpriority=\"high\">\n        <\/div>\n                                                            <\/div>\n        <div class=\"hero-header-3__container\">\n            <div class=\"hero-header-3__content\">\n                \n                                                <h1 class=\"hero-header-3__subtitle\">\n                    <span>L&#8217;IA conversationnelle du prochain niveau &#8211; En conversation avec Cognigy <\/span>\n                <\/h1>\n                \n                                <div class=\"hero-header-3__reading\">\n                    <span>\n                        Mar 10, 2022 |\n                    <\/span>\n                                        <span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\"><\/span> <span class=\"rt-time\"> 5<\/span> <span class=\"rt-label rt-postfix\">min lire<\/span><\/span>                                    <\/div>\n                            <\/div>\n                        \n    \n            <div class=\"hero-header-3__side-image\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2022\/03\/Robohaus_Conversational-Ai-150x150.png\" alt=\"Robohaus_Conversational-Ai\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/03\/Robohaus_Conversational-Ai-e1681219071637.png\" alt=\"Robohaus_Conversational-Ai\">\n                    <\/div>\n                        <\/div>\n                <div class=\"hero-header-3__gradient hero-header-3__gradient--overall\"\n            style=\"background: linear-gradient(180deg, rgba(,.6) 0%, rgba(,.6) 100%)\">\n        <\/div>\n            <\/div>\n<\/section>\n\n<div class=\"post-info\">\n    <div class=\"post-info__container\">\n        \r\n<a href=\"https:\/\/roboyo.global\/fr\/author\/roboyo\/\" class=\"author \">\r\n            \n    \n            <div class=\"author__image\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2021\/07\/Roboyo-Avatar-1.png\" alt=\"Roboyo\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2021\/07\/Roboyo-Avatar-1.png\" alt=\"Roboyo\">\n                    <\/div>\n            <div class=\"author__content\">\r\n            <h6 class=\"author__title\">Author<\/h6>\r\n            <p class=\"author__name\">Roboyo<\/p>\r\n        <\/div>\r\n    <\/a>        \r\n<div class=\"share share--cpt\">\r\n    <p class=\"share__title\">Share Insight:<\/p>\r\n    <ul class=\"share__socials share--cpt\">\r\n                                <li target=\"_blank\" class=\"share__social share__social--linkedin\">\r\n                <a href=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https:\/\/roboyo.global\/fr\/blog\/en-conversation-avec-cognigy\/&#038;title=En conversation avec Cognigy\" 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519.284H714.163ZM569.165 687.828L521.697 619.934L144.011 79.6944H306.615L611.412 515.685L658.88 583.579L1055.08 1150.3H892.476L569.165 687.854V687.828Z\" \/>\n<\/svg>                <\/a>\r\n            <\/li>\r\n                                <li target=\"_blank\" class=\"share__social share__social--mail\">\r\n                <a href=\"mailto:?body=https:\/\/roboyo.global\/fr\/blog\/en-conversation-avec-cognigy\/&#038;subject=Les id\u00e9es Next Level de Roboyo\" target=\"_blank\">\r\n                    <svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"envelope\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\" class=\"\"><\/path><\/svg>                <\/a>\r\n            <\/li>\r\n                    <\/ul>\r\n<\/div>    <\/div>\n    <div class=\"post-info__progress\"><\/div>\n<\/div>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69deecb4ee0b3  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69deecb4ee0b3 {\r\n    height: 100px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69deecb4ee0b3 {\r\n        height: 100px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69deecb4ee0b3 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69deecb4ee0b3 {\r\n        height: 50px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section  class=\"article-intro\" data-block=\"appeal\/article-intro\">\r\n  <div class=\"article-intro__container container--1088-ultrawide\">\r\n    <p><strong>Nous avons r\u00e9cemment conclu un partenariat avec le principal fournisseur d&#8217;IA conversationnelle Cognigy, bas\u00e9 \u00e0 D\u00fcsseldorf. Comme Roboyo, Cognigy est l&#8217;une des entreprises technologiques allemandes \u00e0 la croissance la plus rapide, elle est tr\u00e8s bien not\u00e9e par les analystes et utilis\u00e9e par de nombreuses entreprises internationales.  <\/strong>\r\n      <\/p>\r\n  <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69deecb4ee968  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69deecb4ee968 {\r\n    height: 25px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69deecb4ee968 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69deecb4ee968 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69deecb4ee968 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\" style=\"grid-template-columns:20% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/roboyo.global\/app\/uploads\/2022\/03\/Cognigy-Interview-Website-Page-Header-400-\u00d7-400-px-1-300x300.png\" alt=\"Marc Sch\" class=\"wp-image-21981 size-medium\" srcset=\"https:\/\/roboyo.global\/app\/uploads\/2022\/03\/Cognigy-Interview-Website-Page-Header-400-\u00d7-400-px-1-300x300.png 300w, https:\/\/roboyo.global\/app\/uploads\/2022\/03\/Cognigy-Interview-Website-Page-Header-400-\u00d7-400-px-1-150x150.png 150w, https:\/\/roboyo.global\/app\/uploads\/2022\/03\/Cognigy-Interview-Website-Page-Header-400-\u00d7-400-px-1.png 400w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p style=\"font-size:30px\">Roboyo, s&#8217;est entretenu avec <a href=\"https:\/\/www.linkedin.com\/in\/marc-o-schneider-8554231\/\" target=\"_blank\" rel=\"noreferrer noopener\">Marc Schneider<\/a>, VP Partner chez Cognigy, pour discuter des utilisations et des avantages r\u00e9els de la plateforme Cognigy pour les clients de Roboyo.<\/p>\n<\/div><\/div>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69deecb4f0812  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69deecb4f0812 {\r\n    height: 125px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69deecb4f0812 {\r\n        height: 125px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69deecb4f0812 {\r\n        height: 100px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69deecb4f0812 {\r\n        height: 75px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n<p class=\"has-blue-color has-text-color\"><strong>Roboyo : <\/strong>IDC reconna\u00eet Cognigy comme le premier fournisseur mondial d&#8217;IA conversationnelle &#8211; et votre offre a \u00e9t\u00e9 positionn\u00e9e par Gartner\u00ae comme un leader dans le Magic Quadrant\u2122 pour les plateformes d&#8217;IA conversationnelle d&#8217;entreprise. Votre croissance est incroyable et Cognigy.AI est utilis\u00e9e avec succ\u00e8s par des acteurs de renom tels que Daimler, Bosch, Henkel, Lufthansa, Salzburg AG, etc. Qu&#8217;est-ce qui diff\u00e9rencie Cognigy des autres fournisseurs de robots ?<\/p>\n\n\n\n<p><strong>Marc Schneider :<\/strong> Probablement que nous ne sommes pas simplement un fournisseur de bot. Nous proposons une plateforme d&#8217;IA conversationnelle low-code qui permet aux entreprises d&#8217;automatiser leurs communications avec leurs clients et leurs employ\u00e9s \u00e0 tous les points de contact : dans le monde entier, et pour tous les cas d&#8217;utilisation. Elles peuvent facilement mettre en place des agents virtuels intelligents capables de mener des dialogues naturels dans plus de 100 langues, que ce soit par t\u00e9l\u00e9phone, par chat ou par message. En outre, nous proposons une IA exceptionnelle qui comprend extr\u00eamement bien les demandes \u00e9crites ou orales &#8211; et ce dans un large \u00e9ventail, tout comme le client s&#8217;exprime. Ainsi, nos clients internationaux peuvent facilement s&#8217;\u00e9tendre \u00e0 d&#8217;autres pays et march\u00e9s et r\u00e9pondre aux questions et pr\u00e9occupations r\u00e9currentes de mani\u00e8re automatis\u00e9e. &nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-blue-color has-text-color\"><strong>Roboyo :<\/strong> Savoir ce que veut un client ou un employ\u00e9 et \u00eatre capable de dialoguer naturellement avec lui est la base de l&#8217;automatisation de tout processus. Comment ces agents virtuels sont-ils mis en r\u00e9seau dans les paysages de syst\u00e8mes existants ?<\/p>\n\n\n\n<p><strong>Marc Schneider :<\/strong> Un point important ! Pour cela, nous proposons les Cognigy Extensions. Il s&#8217;agit d&#8217;un cadre d&#8217;int\u00e9gration ouvert avec lequel tout syst\u00e8me peut \u00eatre facilement int\u00e9gr\u00e9. Cela permet aux utilisateurs de se concentrer sur la conception de la conversation et le succ\u00e8s de l&#8217;automatisation. Les bots en r\u00e9seau ont acc\u00e8s en temps r\u00e9el aux connaissances sur les produits, les services et m\u00eame l&#8217;historique des clients gr\u00e2ce \u00e0 la connexion \u00e0 un CRM, une solution RH, etc. Par cons\u00e9quent, ils peuvent fournir des informations personnalis\u00e9es ou faire quelque chose pour le client. Par exemple, ils peuvent modifier une adresse ou une quantit\u00e9 command\u00e9e, annuler une r\u00e9servation, faire un rappel, etc. &nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-blue-color has-text-color\"><strong>Roboyo :<\/strong> Nous bouclons ici la boucle vers une nouvelle forme \u00e9tendue d&#8217;automatisation. Alors que les entr\u00e9es et les appareils \u00e9taient auparavant n\u00e9cessaires pour lancer les processus RPA, ils peuvent d\u00e9sormais \u00e9galement fonctionner en dialogue avec les bots. L&#8217;IA conversationnelle devient ainsi un \u00e9l\u00e9ment important des processus commerciaux automatis\u00e9s.<\/p>\n\n\n\n<p><strong>Marc Schneider : <\/strong>Tout \u00e0 fait exact. Pour lancer un processus automatis\u00e9, l&#8217;utilisateur entame un dialogue avec un agent virtuel. Cela peut se faire par t\u00e9l\u00e9phone, par chat ou par message. Au cours de ce processus, Cognigy recueille toutes les informations n\u00e9cessaires \u00e0 l&#8217;ex\u00e9cution d&#8217;une t\u00e2che adjacente \u00e0 l&#8217;aide de la RPA. Si l&#8217;utilisateur donne des r\u00e9ponses peu claires, l&#8217;agent virtuel peut demander s&#8217;il a tout compris correctement avant de transmettre les informations au bot RPA. Le bot RPA lance alors le processus et renvoie les informations \u00e0 l&#8217;utilisateur selon les besoins.<\/p>\n\n\n\n<p>Un exemple simple dans le domaine des RH est le traitement automatis\u00e9 d&#8217;une demande de cong\u00e9 : un utilisateur lance le processus en parlant \u00e0 l&#8217;agent virtuel des RH de son entreprise et en lui indiquant qu&#8217;il souhaite soumettre une demande de cong\u00e9. Le reste est automatis\u00e9 !<\/p>\n\n\n\n<p>Cependant, nos clients mettent d\u00e9j\u00e0 en \u0153uvre des automatismes beaucoup plus complexes. En principe, il n&#8217;y a pas de limites \u00e0 la cr\u00e9ativit\u00e9 ici. L&#8217;important est de r\u00e9unir une compr\u00e9hension de la RPA, de l&#8217;IA conversationnelle et des possibilit\u00e9s d&#8217;automatisation pour le client. Et c&#8217;est pourquoi le partenariat entre Cognigy et Roboyo est un v\u00e9ritable changement de jeu pour nos deux clients.&nbsp; &nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-blue-color has-text-color\"><strong>Roboyo : <\/strong>Qu&#8217;est-ce qui diff\u00e9rencie Cognigy des autres fournisseurs d&#8217;IA conversationnelle ?<\/p>\n\n\n\n<p><strong>Marc Schneider :<\/strong> Du point de vue de l&#8217;informatique, la libert\u00e9 de choisir entre un logiciel en tant que service, c&#8217;est-\u00e0-dire une solution en nuage, et des op\u00e9rations sur leurs propres serveurs (&#8220;on-premises&#8221;). Il s&#8217;agit toujours d&#8217;un crit\u00e8re important pour nombre de nos clients. Lorsqu&#8217;il s&#8217;agit de cette capacit\u00e9 et d&#8217;autres capacit\u00e9s d&#8217;entreprise, le march\u00e9 devient tr\u00e8s g\u00e9rable. Cognigy.AI est \u00e9galement conforme \u00e0 DSGVO \/ GDPR et audit\u00e9 AIC4. Le catalogue de crit\u00e8res AIC4 de l&#8217;Office f\u00e9d\u00e9ral allemand de la s\u00e9curit\u00e9 de l&#8217;information (BSI) est la seule norme de s\u00e9curit\u00e9 pertinente et reconnue mondialement pour les applications bas\u00e9es sur l&#8217;IA.<\/p>\n\n\n\n<p>Du point de vue des utilisateurs des d\u00e9partements sp\u00e9cialis\u00e9s &#8211; ils peuvent facilement mettre en place et adapter les dialogues et les processus de la voix et des chatbots avec notre \u00e9diteur graphique apr\u00e8s une br\u00e8ve introduction, sans formation informatique et sans aucune implication de l&#8217;informatique. Ils peuvent ainsi se concentrer sur le flux optimal de la communication automatis\u00e9e et affiner les dialogues et les processus li\u00e9s aux robots.<\/p>\n\n\n\n<p>D&#8217;un point de vue commercial, avec Cognigy Insights, nous offrons une puissante suite analytique. Les assistants virtuels g\u00e9n\u00e8rent des millions de points de donn\u00e9es chaque jour. Mais l&#8217;exploitation de ces donn\u00e9es reste un d\u00e9fi pour les organisations. Avec Cognigy Insights, elles peuvent facilement acc\u00e9der aux donn\u00e9es conversationnelles et les analyser pour d\u00e9couvrir des informations exploitables afin d&#8217;optimiser les conversations et les processus au sein de leurs services clients et employ\u00e9s &#8211; enti\u00e8rement int\u00e9gr\u00e9es \u00e0 la plateforme Cognigy. Pour reprendre une expression de Roboyo, un service client de niveau sup\u00e9rieur, pour ainsi dire.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-blue-color has-text-color\"><strong>Roboyo : <\/strong>Tout \u00e0 fait dans nos cordes ! Qu&#8217;est-ce que vous entendez par l\u00e0 ?<\/p>\n\n\n\n<p><strong>Marc Schneider :<\/strong> \u00c0 l&#8217;avenir, il s&#8217;agira surtout d&#8217;optimiser la performance de l&#8217;\u00e9quipe d&#8217;agents humains et virtuels et de r\u00e9aliser une nouvelle exp\u00e9rience de service. L&#8217;agent virtuel sera de plus en plus le premier point de contact des clients, 24 heures sur 24 et 7 jours sur 7. Commence alors une cha\u00eene d&#8217;\u00e9tapes de dialogue individuelles dans lesquelles l&#8217;agent virtuel r\u00e9pond aux pr\u00e9occupations r\u00e9currentes, effectue du self-service ou passe le relais au personnel du centre de contact si n\u00e9cessaire. &nbsp;<\/p>\n\n\n\n<p>Nos clients veulent avoir une id\u00e9e claire de ce qui se passe en cours de route. Ils veulent savoir comment leurs clients r\u00e9agissent et pourquoi, \u00e0 chaque \u00e9tape du dialogue. Jusqu&#8217;\u00e0 pr\u00e9sent, les solutions d&#8217;IA conversationnelle \u00e9taient capables d&#8217;identifier une intention dans le dialogue, puis de mesurer dans combien de cas cette intention \u00e9tait finalement satisfaite. Mais nous voulions aller plus loin et clarifier ce qui se passe exactement entre les deux et comment chaque \u00e9tape peut \u00eatre am\u00e9lior\u00e9e. C&#8217;\u00e9tait toujours une bo\u00eete noire auparavant, car l&#8217;analyse \u00e9tait d\u00e9coupl\u00e9e. Mais nous collectons d\u00e9sormais les donn\u00e9es dans notre plateforme et nous les analysons l\u00e0 aussi. Nous pouvons les utiliser pour afficher des indicateurs cl\u00e9s de performance quantitatifs tels que les objectifs atteints, la dur\u00e9e moyenne des conversations, les \u00e9valuations, le nombre de transferts aux employ\u00e9s ou m\u00eame les messages compris dans le tableau de bord. Et zoomer dans les d\u00e9tails.<\/p>\n\n\n\n<p>On peut ainsi optimiser en temps r\u00e9el ou m\u00eame introduire des tests A\/B dans la cha\u00eene de processus ou les \u00e9tapes du dialogue. Un changement dans le processus a un impact direct sur la conversation &#8211; et donc sur la satisfaction du client dans le dialogue. La collecte d&#8217;informations, la g\u00e9n\u00e9ration de connaissances, l&#8217;optimisation et la lecture des r\u00e9ussites deviennent ainsi une cha\u00eene de processus transparente.&nbsp;&nbsp; &nbsp;<\/p>\n\n\n\n<p>Et l&#8217;analyse ne se limite pas \u00e0 la voix et aux chatbots, mais prend \u00e9galement en charge toutes les interactions apr\u00e8s un transfert \u00e0 des agents humains. M\u00eame le suivi dans des syst\u00e8mes tiers est possible. Par exemple, un de nos clients, Telco a vendu automatiquement des mises \u00e0 niveau Internet par le biais de bots pendant le blocage de Covid-19. Dans ce cas, il a \u00e9t\u00e9 possible d&#8217;analyser le succ\u00e8s du dialogue dans le canal respectif et de regarder ce qui se passe dans le syst\u00e8me de commande li\u00e9. Y a-t-il des annulations inattendues, par exemple ? Ou d&#8217;autres offres peuvent-elles \u00eatre li\u00e9es \u00e0 la mise \u00e0 niveau Internet et quel effet cela a-t-il? Il y a tellement de cas d&#8217;utilisation avec une valeur ajout\u00e9e.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-blue-color has-text-color\"><strong>Roboyo :<\/strong> Merci pour cette conversation si int\u00e9ressante, Marc. Chez Roboyo, nous sommes impatients de travailler avec vous et d&#8217;apporter ensemble l&#8217;IA conversationnelle de niveau sup\u00e9rieur \u00e0 nos clients. &nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69deecb4f191e  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69deecb4f191e {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69deecb4f191e {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69deecb4f191e {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69deecb4f191e {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n<p><strong>CONTACTEZ NOUS :<\/strong><\/p>\n\n\n\n<p>Si vous cherchez \u00e0 cr\u00e9er de la valeur \u00e0 chaque point de contact avec le client, nos ing\u00e9nieurs experts en automatisation peuvent vous aider. <a href=\"https:\/\/roboyo.global\/fr\/contact\/\">Contactez-nous<\/a> d\u00e8s maintenant pour prendre rendez-vous.<\/p>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69deecb4f1c99  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69deecb4f1c99 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69deecb4f1c99 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69deecb4f1c99 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69deecb4f1c99 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n<section  data-loaded class=\"insights-cta\" data-block=\"appeal\/insights\">\r\n    <div class=\"insights-cta__container\">\r\n        <div class=\"insights-cta__content\">\r\n                   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<\/div>\r\n    <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69deecb506362  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69deecb506362 {\r\n    height: 75px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69deecb506362 {\r\n        height: 75px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69deecb506362 {\r\n        height: 0px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69deecb506362 {\r\n        height: 0px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section  data-loaded\r\n    class=\"posts-stacked container--1644-small-mobile posts-stacked--quarter  posts-stacked--light\"\r\n    data-block=\"appeal\/related-posts\">\r\n        <h2 class=\"posts-stacked__title\">Contenu Connexe<\/h2>\r\n\r\n    <div class=\"posts-stacked__posts\">\r\n        \n<article class=\"posts-stacked__post--related posts-stacked__post card card--post card--post-repeater card--light\">\n  \n  \n    \n            <div class=\"card__image card__image--center card__image--\" data-lazy style=\"background-color: #f1f1f1;\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2025\/04\/jason-leung-pSLIG2E_gaw-unsplash-1-1024x683.jpg\" alt=\"L&#8217;automatisation \u00e0 grande \u00e9chelle dans l&#8217;industrie automobile : comment OPmobility a r\u00e9cup\u00e9r\u00e9 plus de 100 heures par mois\">\n                    <\/div>\n      <div class=\"card__body  empty-content\">\n    <h3 class=\"card__title\">L&#8217;automatisation \u00e0 grande \u00e9chelle dans l&#8217;industrie automobile : comment OPmobility a r\u00e9cup\u00e9r\u00e9 plus de 100 heures par mois<\/h3>\n          <a class=\"card__link\" href=\"https:\/\/roboyo.global\/fr\/case-study\/lautomatisation-a-grande-echelle-dans-lindustrie-automobile-comment-opmobility-a-recupere-plus-de-100-heures-par-mois\/\"><\/a>\n        <\/div>\n<\/article>\n<article class=\"posts-stacked__post--related posts-stacked__post card card--post card--post-repeater card--light\">\n  \n  \n    \n            <div class=\"card__image card__image--center card__image--\" data-lazy style=\"background-color: #f1f1f1;\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/05\/markus-spiske-hbb6GkG6p9M-unsplash-1024x683.jpg\" alt=\"L&#8217;automatisation intelligente dans un monde post-pand\u00e9mique\">\n                    <\/div>\n      <div class=\"card__body  \">\n    <h3 class=\"card__title\">L&#8217;automatisation intelligente dans un monde post-pand\u00e9mique<\/h3>\n                  <div class=\"card__content card__content--no-shave\">Dans un monde post-pand\u00e9mique, les organisations utilisent l&#8217;automatisation intelligente pour cr\u00e9er les&#8230;<\/div>\n          <a class=\"card__link\" href=\"https:\/\/roboyo.global\/fr\/blog\/lautomatisation-intelligente-dans-un-monde-post-pandemique\/\"><\/a>\n        <\/div>\n<\/article>\n<article class=\"posts-stacked__post--related posts-stacked__post card card--post card--post-repeater card--light\">\n  \n  \n    \n            <div class=\"card__image card__image--center card__image--\" data-lazy style=\"background-color: #f1f1f1;\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/02\/louis-reed-pwcKF7L4-no-unsplash-1024x683.jpg\" alt=\"Sciences de la vie : Assurer une transformation Next Level\">\n                    <\/div>\n      <div class=\"card__body  \">\n    <h3 class=\"card__title\">Sciences de la vie : Assurer une transformation Next Level<\/h3>\n                  <div class=\"card__content card__content--no-shave\">Nous avons aid\u00e9 l&#8217;une des plus grandes entreprises pharmaceutiques du monde \u00e0 cr\u00e9er un centre d&#8217;excell&#8230;<\/div>\n          <a class=\"card__link\" href=\"https:\/\/roboyo.global\/fr\/case-study\/sciences-de-la-vie-assurer-une-transformation-next-level\/\"><\/a>\n        <\/div>\n<\/article>    <\/div>\r\n    <\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69deecb514495  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69deecb514495 {\r\n    height: 75px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69deecb514495 {\r\n        height: 75px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69deecb514495 {\r\n        height: 0px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69deecb514495 {\r\n        height: 0px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section  data-horizontal-hide data-loaded class=\"cta cta--none cta--  async-load\" data-block=\"appeal\/cta\">\r\n    \r\n    <div class=\"cta__container container--edge-to-edge\">\r\n                    <h2 class=\"cta__title\">Passez \u00e0 la Next Level. NOW.<\/h2>\r\n                        <div class=\"cta__button\">\r\n                            \n<a\n    class=\"cta__link modal-button link--dark link--dark-blue  link link--primary link--internal\"\n    href=\"#cta_footer\"     aria-label=\"Contact Us: NOUS CONTACTER\"    data-loaded\n>\n  <div>\n          <i><\/i>\n        <span>NOUS CONTACTER<\/span>\n      <\/div>\n<\/a>                    <\/div>\r\n    <\/div>\r\n    <div class=\"cta__modal\">\r\n        \r\n    <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Roboyo a travaill\u00e9 avec une municipalit\u00e9 su\u00e9doise, utilisant la plateforme RPA de Blue Prism pour automatiser son processus de candidature.<\/p>\n","protected":false},"author":3,"featured_media":27448,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[],"topic":[1116,840,857],"industry":[1114],"function":[1115],"wf_post_folders":[],"class_list":["post-21921","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe","topic-ai-fr","topic-low-code-fr","topic-rpa-fr","industry-toutes-les-industries","function-tous-les-departements"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.8) - 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