{"id":12552,"date":"2021-07-08T16:46:10","date_gmt":"2021-07-08T15:46:10","guid":{"rendered":"https:\/\/roboyo.global\/?page_id=12552"},"modified":"2023-11-20T14:50:16","modified_gmt":"2023-11-20T14:50:16","slug":"automatisation-intelligente-dans-le-service-client","status":"publish","type":"page","link":"https:\/\/roboyo.global\/fr\/solutions-par-fonction\/automatisation-intelligente-dans-le-service-client\/","title":{"rendered":"Automatisation intelligente dans le service client"},"content":{"rendered":"\r\n\r\n<section  data-loaded data-nav-transparent class=\"hero-header-2 \" data-block=\"appeal\/hero-2\">\r\n    <div class=\"hero-header-2__wrapper\">\r\n        <div class=\"hero-header-2__container\">\r\n            <div class=\"hero-header-2__content\">\r\n                                <h1 class=\"hero-header-2__title hero-header-2__title--small\">\r\n                                            <span class=\"hero-header-2__title hero-header-2__title--top hero-header-2__title--small\">Automatisation intelligente dans le service client<\/span>\r\n                    \r\n\r\n                    \r\n                <\/h1>\r\n                <div class=\"hero-header-2__description\">\r\n                                    <\/div>\r\n            <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/section>\n\n\r\n\r\n<section  data-loaded class=\"horizontal-nav horizontal-nav--light  async-load\">\r\n    <div class=\"horizontal-nav__container container--1644\">\r\n        <nav class=\"horizontal-nav__nav\">\r\n            <ul class=\"horizontal-nav__links\">\r\n                                                                                        <li class=\"horizontal-nav__link  horizontal-nav__link--mobile-default  js-hnav-default-mobile-link\">\r\n                                <a href=\"#\">Menu<\/a>\r\n                            <\/li>\r\n                                                <li class=\"horizontal-nav__link  js-hnav-link\" data-url-path=\"\/fr\/solutions-par-fonction\/automatisation-intelligente-en-finance\/\">\r\n                                                        <a href=\"https:\/\/roboyo.global\/fr\/solutions-par-fonction\/automatisation-intelligente-en-finance\/\">FINANCE<\/a>\r\n                            \r\n                                                    <\/li>\r\n                                                                                                        <li class=\"horizontal-nav__link  js-hnav-link\" data-url-path=\"\/fr\/solutions-par-fonction\/automatisation-intelligente-de-la-fonction-informatique\/\">\r\n                                                        <a href=\"https:\/\/roboyo.global\/fr\/solutions-par-fonction\/automatisation-intelligente-de-la-fonction-informatique\/\">INFORMATIQUE<\/a>\r\n                            \r\n                                                    <\/li>\r\n                                                                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                         <\/li>\r\n                                                                                                        <li class=\"horizontal-nav__link  js-hnav-link\" data-url-path=\"\/fr\/solutions-par-fonction\/automatisation-intelligente-dans-les-achats\/\">\r\n                                                        <a href=\"https:\/\/roboyo.global\/fr\/solutions-par-fonction\/automatisation-intelligente-dans-les-achats\/\">ACHATS<\/a>\r\n                            \r\n                                                    <\/li>\r\n                                                                                                        <li class=\"horizontal-nav__link  js-hnav-link\" data-url-path=\"\/fr\/solutions-par-fonction\/automatisation-intelligente-dans-le-service-client\/\">\r\n                                                        <a href=\"https:\/\/roboyo.global\/fr\/solutions-par-fonction\/automatisation-intelligente-dans-le-service-client\/\">SERVICE CLIENT<\/a>\r\n                            \r\n                                                    <\/li>\r\n                                                                                                        <li class=\"horizontal-nav__link  js-hnav-link\" data-url-path=\"\/fr\/solutions-par-fonction\/automatisation-intelligente-dans-la-chaine-dapprovisionnement\/\">\r\n                                                        <a href=\"https:\/\/roboyo.global\/fr\/solutions-par-fonction\/automatisation-intelligente-dans-la-chaine-dapprovisionnement\/\">CHA\u00ceNE D\u2019APPROVISIONNEMENT<\/a>\r\n                            \r\n                                                    <\/li>\r\n                                                <\/ul>\r\n        <\/nav>\r\n    <\/div>\r\n<\/section>\n\n\r\n\r\n<section data-loaded data-nav-transparent class=\"hero-header-5 hero-header-5--white \" data-block=\"appeal\/hero-5\">\r\n    <div class=\"hero-header-5__container\">\r\n        <div class=\"hero-header-5__content\">\r\n            <div class=\"hero-header-5__inner-content\">\r\n                                    <h2 class=\"hero-header-5__title\">Solutions par fonction<\/h2>\r\n                \r\n                                    <p class=\"hero-header-5__subtitle\">service client<\/p>\r\n                            <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69d262bfed302  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69d262bfed302 {\r\n    height: 100px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69d262bfed302 {\r\n        height: 100px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69d262bfed302 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69d262bfed302 {\r\n        height: 50px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n\r\n<section class=\"standout-text \" data-block=\"appeal\/standout-text\">\r\n  <div class=\"standout-text__container container--large\">\r\n    <div class=\"standout-text__content\">\r\n              <h2 class=\"standout-text__title standout-text__title-- standout-text__title--demi standout-text__title--\">Nous permettons aux responsables des services client de mettre en \u0153uvre l\u2019automatisation intelligente pour r\u00e9duire les erreurs et les temps de traitement moyens tout en augmentant le taux de r\u00e9ponse au premier appel et la satisfaction des clients.<\/h2>\r\n          <\/div>\r\n  <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69d262bfee3cf  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69d262bfee3cf {\r\n    height: 150px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69d262bfee3cf {\r\n        height: 150px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69d262bfee3cf {\r\n        height: 70px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69d262bfee3cf {\r\n        height: 70px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n\n\n<section data-loaded class=\"tam tam--ltr tam--light  tam--\" data-block=\"appeal\/text-and-inner-content\">\n  <div class=\"tam__container container--1543\">\n    <div class=\"tam__contain\">\n          <div class=\"tam__text container--default-desktop tam__text--top\">\n\n        \n                          \n        \n        \n\n        \n        <div class=\"tam__content wysiwyg\">\n          <h6><span style=\"font-weight: 400;\">Dans notre monde num\u00e9rique multicanal, l\u2019automatisation intelligente des processus cr\u00e9e les conditions d\u2019une exp\u00e9rience client (CX) rapide, pratique et permanente, qui g\u00e9n\u00e8re de nouvelles sources de valeur.<\/span><\/h6>\n<p><span style=\"color: #2154ed;\"><b>Les clients d\u2019aujourd\u2019hui exigent un service constant et de haute qualit\u00e9 24h\/24 et 7j\/7 toute l\u2019ann\u00e9e. Par chance, votre main-d\u2019\u0153uvre num\u00e9rique ne dort jamais. <\/b><\/span><b><br \/>\n<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Nous travaillons avec les responsables des services client pour cr\u00e9er des \u00e9cosyst\u00e8mes d\u2019automatisation qui augmentent la capacit\u00e9 du centre de service en connectant les syst\u00e8mes internes et les processus de back-office avec les assistants virtuels et <a href=\"https:\/\/roboyo.global\/fr\/technologies\/ia-conversationnelle\/\">l\u2019IA conversationnelle<\/a>.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">En laissant les robots g\u00e9rer les t\u00e2ches routini\u00e8res et automatisables, les temps d\u2019attente sont r\u00e9duits de mani\u00e8re significative et les erreurs sont compl\u00e8tement \u00e9limin\u00e9es. Ensuite, en concevant des workflows hybrides et efficaces, nous permettons \u00e0 vos employ\u00e9s, gr\u00e2ce \u00e0 des syst\u00e8mes aliment\u00e9s par l\u2019IA, de se concentrer sur les interactions directes qui favorisent la satisfaction, la fid\u00e9lit\u00e9 et la valeur vie des clients.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Nous cr\u00e9ons ainsi une main-d\u2019\u0153uvre agile Human+ capable d\u2019\u00e9lever le CX et les performances de l\u2019entreprise \u00e0 un niveau sup\u00e9rieur d\u00e8s maintenant. <\/span><\/p>\n<p><strong>Talk to us about how your Customer Service function can harness the full potential of automation<\/strong><\/p>\n        <\/div>\n\n                            \n<a\n    class=\"tam__link link--31 link--blue modal-button link--light link link--primary link--internal\"\n    href=\"#nous_contacter\"     aria-label=\": Nous contacter\"    data-loaded\n>\n  <div>\n          <i><\/i>\n        <span>Nous contacter<\/span>\n      <\/div>\n<\/a>              <\/div>\n      <div class=\"tam__block container--default-desktop  wysiwyg\">\n        \n\n\n<div  class=\"image js-image image--square image--small\">\n  <div class=\"image__container\">\n          <picture>\n                <img decoding=\"async\" src=\"https:\/\/roboyo.global\/app\/uploads\/2021\/06\/img-sbf-customer-service-square.jpg\" alt=\"Person looking at computer wearing glasses with headphones\" class=\"image__image\" \/>\n      <\/picture>\n    \n    \n      <\/div>\n<\/div>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69d262c00367b  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69d262c00367b {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69d262c00367b {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69d262c00367b {\r\n        height: 0px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69d262c00367b {\r\n        height: 0px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n\n<section  data-loaded\n  class=\"horizontal-posts slider-common  slider-common--dark horizontal-posts--\"\n  data-block=\"appeal\/horizontal-scroller\">\n  <h2 class=\"horizontal-posts__title container\">Contenus Similaires  <\/h2>\n  <h2 class=\"horizontal-posts__subtitle container\"><\/h2>\n    <div class=\"horizontal-posts__posts draggable\">\n    \n<article class=\"horizontal-posts__post card--padding card card--post\" data-id=\"35893\">\n  \n    \n            <div class=\"card__image card__image--1-1\" data-lazy style=\"background-color: #f1f1f1;\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/06\/pavan-trikutam-71CjSSB83Wo-unsplash-1024x683.jpg\" alt=\"6 fa\u00e7ons de d\u00e9marrer avec les chatbots et les voicebots\">\n                    <\/div>\n      <div class=\"card__body\">\n        <h4 class=\"card__category\">Blog<\/h4>\n\n            <a href=\"https:\/\/roboyo.global\/fr\/blog\/6-facons-de-commencer-avec-les-chatbots-et-les-voicebots\/\">\n            <h3 class=\"card__title\">6 fa\u00e7ons de d\u00e9marrer avec les chatbots et les voicebots<\/h3>\n        <\/a>\n\n      <\/div>\n<\/article>\n<article class=\"horizontal-posts__post card--padding card card--post\" data-id=\"12734\">\n  \n    \n            <div class=\"card__image card__image--1-1\" data-lazy style=\"background-color: #f1f1f1;\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2021\/06\/Header-image-for-Three-Questions-blog-1-1024x498.jpg\" alt=\"Automatisation intelligente : trois questions pour obtenir un impact imm\u00e9diat et se pr\u00e9parer pour l\u2019avenir\">\n                    <\/div>\n      <div class=\"card__body\">\n        <h4 class=\"card__category\">Blog<\/h4>\n\n            <a href=\"https:\/\/roboyo.global\/fr\/blog\/automatisation-intelligente-trois-questions-pour-obtenir-un-impact-immediat-et-se-preparer-pour-lavenir\/\">\n            <h3 class=\"card__title\">Automatisation intelligente : trois questions pour obtenir un impact imm\u00e9diat et se pr\u00e9parer pour l\u2019avenir<\/h3>\n        <\/a>\n\n      <\/div>\n<\/article>\n<article class=\"horizontal-posts__post card--padding card card--post\" data-id=\"21921\">\n  \n    \n            <div class=\"card__image card__image--1-1\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2022\/03\/Cognigy-Interview-Website-Page-Header-400-\u00d7-400-px-4-150x150.png\" alt=\"En conversation avec Cognigy\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/03\/Cognigy-Interview-Website-Page-Header-400-\u00d7-400-px-4.png\" alt=\"En conversation avec Cognigy\">\n                    <\/div>\n      <div class=\"card__body\">\n        <h4 class=\"card__category\">Blog<\/h4>\n\n            <a href=\"https:\/\/roboyo.global\/fr\/blog\/en-conversation-avec-cognigy\/\">\n            <h3 class=\"card__title\">En conversation avec Cognigy<\/h3>\n        <\/a>\n\n      <\/div>\n<\/article>\n<article class=\"horizontal-posts__post card--padding card card--post\" data-id=\"12731\">\n  \n    \n            <div class=\"card__image card__image--1-1\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2021\/06\/Mask-Group-83-150x150.png\" alt=\"L'avenir du travail ? C'est un terme mal choisi. Il s'agit de l'avenir des comp\u00e9tences\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2021\/06\/Mask-Group-83-1024x507.png\" alt=\"L'avenir du travail ? C'est un terme mal choisi. Il s'agit de l'avenir des comp\u00e9tences\">\n                    <\/div>\n      <div class=\"card__body\">\n        <h4 class=\"card__category\">Blog<\/h4>\n\n            <a href=\"https:\/\/roboyo.global\/fr\/blog\/lavenir-du-travail-cest-un-terme-mal-choisi-il-sagit-de-lavenir-des-competences\/\">\n            <h3 class=\"card__title\">L&#8217;avenir du travail ? C&#8217;est un terme mal choisi. Il s&#8217;agit de l&#8217;avenir des comp\u00e9tences<\/h3>\n        <\/a>\n\n      <\/div>\n<\/article>\n<article class=\"horizontal-posts__post card--padding card card--post\" data-id=\"47891\">\n  \n    \n            <div class=\"card__image card__image--1-1\" data-lazy style=\"background-color: #f1f1f1;\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/12\/organisation-opportunities-low-code-building-city-scape-2-1024x664.jpg\" alt=\"Les Plateformes Low-code Et L\u2019automatisation Des Processus Offrent Des Opportunit\u00e9s Exceptionnelles Aux Organisations\">\n                    <\/div>\n      <div class=\"card__body\">\n        <h4 class=\"card__category\">Blog<\/h4>\n\n            <a href=\"https:\/\/roboyo.global\/fr\/blog\/lincroyable-opportunite-que-le-low-code-apporte-aux-organisations\/\">\n            <h3 class=\"card__title\">Les Plateformes Low-code Et L\u2019automatisation Des Processus Offrent Des Opportunit\u00e9s Exceptionnelles Aux Organisations<\/h3>\n        <\/a>\n\n      <\/div>\n<\/article>\n<article class=\"horizontal-posts__post card--padding card card--post\" data-id=\"47902\">\n  \n    \n            <div class=\"card__image card__image--1-1\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2022\/05\/Canon-R61_7188-150x150.png\" alt=\"Les meilleures pratiques pour un Centre d\u2019Excellence (CoE) pour RPA\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/05\/Canon-R61_7188.png\" alt=\"Les meilleures pratiques pour un Centre d\u2019Excellence (CoE) pour RPA\">\n                    <\/div>\n      <div class=\"card__body\">\n        <h4 class=\"card__category\">Blog<\/h4>\n\n            <a 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nuage\u00a0\">\n                    <\/div>\n      <div class=\"card__body\">\n        <h4 class=\"card__category\">Blog<\/h4>\n\n            <a href=\"https:\/\/roboyo.global\/fr\/blog\/point-de-vue-rpa-en-tant-que-service-automatisation-dans-le-nuage\/\">\n            <h3 class=\"card__title\">RPA en tant que service (RPAaaS) : L&#8217;automatisation dans le nuage\u00a0<\/h3>\n        <\/a>\n\n      <\/div>\n<\/article>\n<article class=\"horizontal-posts__post card--padding card card--post\" data-id=\"25918\">\n  \n    \n            <div class=\"card__image card__image--1-1\" data-lazy style=\"background-color: #f1f1f1;\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/04\/robin-worrall-FPt10LXK0cg-unsplash-1024x683.jpg\" alt=\"Spotlight Sur L'ia Conversationnel\">\n                    <\/div>\n      <div class=\"card__body\">\n        <h4 class=\"card__category\">Blog<\/h4>\n\n            <a href=\"https:\/\/roboyo.global\/fr\/blog\/spotlight-sur-lia-conversationnel\/\">\n            <h3 class=\"card__title\">Spotlight Sur L&#8217;ia Conversationnel<\/h3>\n        <\/a>\n\n      <\/div>\n<\/article>\n<article class=\"horizontal-posts__post card--padding card card--post\" data-id=\"20372\">\n  \n    \n            <div class=\"card__image card__image--1-1\" data-lazy style=\"background-color: #f1f1f1;\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/02\/chuttersnap-l4-dgv1I-4E-unsplash-1-1024x684.jpg\" alt=\"Tirer parti d'UiPath pour les migrations d'applications Oracle On-Premises vers Oracle Cloud\">\n                    <\/div>\n      <div class=\"card__body\">\n        <h4 class=\"card__category\">Blog<\/h4>\n\n            <a href=\"https:\/\/roboyo.global\/fr\/blog\/thinking-tirer-parti-duipath-pour-les-migrations-dapplications-oracle-on-premises-vers-oracle-cloud\/\">\n            <h3 class=\"card__title\">Tirer parti d&#8217;UiPath pour les migrations d&#8217;applications Oracle On-Premises vers Oracle Cloud<\/h3>\n        <\/a>\n\n      <\/div>\n<\/article>\n<article class=\"horizontal-posts__post card--padding card card--post\" data-id=\"46878\">\n  \n    \n            <div class=\"card__image card__image--1-1\" data-lazy style=\"background-color: #f1f1f1;\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2021\/08\/ui-path-logo-1024x759.jpg\" alt=\"UiPath reconnu comme un leader du Magic Quadrant de 2021 dans le domaine de la RPA\">\n                    <\/div>\n      <div class=\"card__body\">\n        <h4 class=\"card__category\">Blog<\/h4>\n\n            <a href=\"https:\/\/roboyo.global\/fr\/blog\/uipath-2021-leader-du-magic-quadrant-dans-le-domaine-de-la-rpa\/\">\n            <h3 class=\"card__title\">UiPath reconnu comme un leader du Magic Quadrant de 2021 dans le domaine de la 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NOW.<\/h2>\r\n                        <div class=\"cta__button\">\r\n                            \n<a\n    class=\"cta__link modal-button link--dark link--dark-blue  link link--primary link--internal\"\n    href=\"#cta_footer\"     aria-label=\"Contact Us: NOUS CONTACTER\"    data-loaded\n>\n  <div>\n          <i><\/i>\n        <span>NOUS CONTACTER<\/span>\n      <\/div>\n<\/a>                    <\/div>\r\n    <\/div>\r\n    <div class=\"cta__modal\">\r\n        \r\n    <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":29824,"parent":13305,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"wf_page_folders":[],"class_list":["post-12552","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Automatisation intelligente dans le service client - 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