{"id":96869,"date":"2025-05-07T13:43:00","date_gmt":"2025-05-07T12:43:00","guid":{"rendered":"https:\/\/roboyo.global\/?post_type=case_study&#038;p=96869"},"modified":"2025-11-20T14:17:57","modified_gmt":"2025-11-20T14:17:57","slug":"classification-des-cas-propulsee-par-lia-amelioration-de-la-precision-et-economie-de-58-etp-dans-le-service-client","status":"publish","type":"case_study","link":"https:\/\/roboyo.global\/fr\/case-study\/classification-des-cas-propulsee-par-lia-amelioration-de-la-precision-et-economie-de-58-etp-dans-le-service-client\/","title":{"rendered":"Classification des Cas Propuls\u00e9e par l&#8217;IA : Am\u00e9lioration de la Pr\u00e9cision et \u00c9conomie de 5,8 ETP dans le Service Client"},"content":{"rendered":"\n\n<section  data-loaded data-nav-transparent\n    class=\"hero-header-3 hero-header-3--left hero-header-3--no-cat \">\n    <div class=\"hero-header-3__wrapper\">\n        <div class=\"hero-header-3__video hero-header-3__video--overlay\">\n                                    \n    \n            <div class=\"hero-header-3__image\" data-lazy=\"1\">\n            <img decoding=\"async\" src=\"https:\/\/roboyo.global\/app\/uploads\/2025\/05\/us-airline-case-study-ai-processing.jpg\" alt=\"\" loading=\"eager\" fetchpriority=\"high\">\n        <\/div>\n                                                            <\/div>\n        <div class=\"hero-header-3__container\">\n            <div class=\"hero-header-3__content\">\n                                <p class=\"hero-header-3__title\">Major U.S. Airline X Roboyo<\/p>\n                \n                                                <h1 class=\"hero-header-3__subtitle\">\n                    <span>L&#8217;IA en Action: Augmentation de 150 M\u20ac de Chiffre d&#8217;Affaires et 570 K\u20ac \u00c9conomis\u00e9s gr\u00e2ce \u00e0 l&#8217;Automatisation des Demandes de Devis (RFQ)<\/span>\n                <\/h1>\n                \n                                <div class=\"hero-header-3__reading\">\n                    <span>\n                        May 7, 2025 |\n                    <\/span>\n                                        <span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\"><\/span> <span class=\"rt-time\"> &lt; 1<\/span> <span class=\"rt-label rt-postfix\">min lire<\/span><\/span>                                    <\/div>\n                            <\/div>\n                    <\/div>\n                <div class=\"hero-header-3__gradient hero-header-3__gradient--overall\"\n            style=\"background: linear-gradient(, rgba(,.6) 0%, rgba(,.1) 100%)\">\n        <\/div>\n            <\/div>\n<\/section>\n\n<div class=\"post-info\">\n    <div class=\"post-info__container\">\n                \r\n<div class=\"share share--cpt\">\r\n    <p class=\"share__title\">Share Insight:<\/p>\r\n    <ul class=\"share__socials share--cpt\">\r\n                                <li target=\"_blank\" 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41.4z\" class=\"\"><\/path><\/svg>                <\/a>\r\n            <\/li>\r\n                    <\/ul>\r\n<\/div>    <\/div>\n    <div class=\"post-info__progress\"><\/div>\n<\/div>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69f568519eedf  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69f568519eedf {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69f568519eedf {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69f568519eedf {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69f568519eedf {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section  class=\"case-study-intro\" data-block=\"appeal\/case-study-intro\">\r\n  <div class=\"case-study-intro__container container--1372\">\r\n    <div class=\"case-study-intro__columns\">\r\n      <div class=\"case-study-intro__col case-study-intro__col--lg\">\r\n        <h4>Transformer la Classification des Retours Clients en un Avantage \u00e9volutif et pilot\u00e9 par l&#8217;IA<\/h4>\r\n        <p>Pour r\u00e9duire les co\u00fbts, augmenter la pr\u00e9cision et am\u00e9liorer la rapidit\u00e9 dans le traitement des retours clients, une grande compagnie a\u00e9rienne am\u00e9ricaine a collabor\u00e9 avec Roboyo pour automatiser son processus de classification des cas. En utilisant l&#8217;IA pour \u00e9liminer les goulets d&#8217;\u00e9tranglement li\u00e9s \u00e0 la r\u00e9vision manuelle, la compagnie a\u00e9rienne a d\u00e9bloqu\u00e9 une efficacit\u00e9 op\u00e9rationnelle significative et am\u00e9lior\u00e9 la pr\u00e9cision des remboursements.<\/p>\n      <\/div>\r\n      <div class=\"case-study-intro__col case-study-intro__col--sml\">\r\n        <p><strong>\u00c0 propos du client<\/strong><br \/>\nUne grande compagnie a\u00e9rienne bas\u00e9e aux \u00c9tats-Unis, connue pour son mod\u00e8le \u00e0 bas co\u00fbts et haute fr\u00e9quence, desservant \u00e0 la fois les march\u00e9s nationaux et internationaux. L&#8217;entreprise g\u00e8re un grand volume de r\u00e9clamations clients chaque jour et accorde une priorit\u00e9 \u00e0 l&#8217;exp\u00e9rience client, \u00e0 la rapidit\u00e9 de r\u00e9solution et \u00e0 des op\u00e9rations rentables.<\/p>\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69f56851a038c  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69f56851a038c {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69f56851a038c {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69f56851a038c {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69f56851a038c {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section data-loaded class=\"three-stats three-stats--very-light-grey\" data-block=\"appeal\/three-stats\" data-total-stats=\"3\">\r\n    <div class=\"three-stats__container\">\r\n        <div class=\"three-stats__inner container--1644--desktop\">\r\n                            <h3 class=\"three-stats__title\">Impact<\/h3>\r\n                        <div class=\"three-stats__stats\">\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">Pr\u00e9cision de la Classification<\/div>\r\n                                                                            <div class=\"three-stats__text-stats  \">\r\n                                                                    <span class=\"three-stats__main-stat\">99.5<\/span>\r\n                                                                                                    <span class=\"three-stats__suffix-text\">%<\/span>\r\n                                                            <\/div>\r\n\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>Pr\u00e9cision sur les cas &#8216;sensibles&#8217; par rapport \u00e0 la pr\u00e9cision de la r\u00e9vision humaine de 83 %.<\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">Efficacit\u00e9 temporelle<\/div>\r\n                                                                            <div class=\"three-stats__text-stats  \">\r\n                                                                    <span class=\"three-stats__main-stat\">6<\/span>\r\n                                                                                                    <span class=\"three-stats__suffix-text\">hrs<\/span>\r\n                                                            <\/div>\r\n\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>Traitement des cas et prise de d\u00e9cision acc\u00e9l\u00e9r\u00e9s avec 5 000 cas tous les 6 heures.<\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">\u00c9conomies de co\u00fbts<\/div>\r\n                                                                            <div class=\"three-stats__text-stats  \">\r\n                                                                    <span class=\"three-stats__main-stat\">~5.8<\/span>\r\n                                                                                                    <span class=\"three-stats__suffix-text\">FTEs<\/span>\r\n                                                            <\/div>\r\n\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>R\u00e9duction des ETP en raison de l&#8217;\u00e9limination des biais li\u00e9s aux remboursements incorrects.<\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69f56851a3590  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69f56851a3590 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69f56851a3590 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69f56851a3590 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69f56851a3590 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section data-loaded class=\"testimonial container--default  \" data-block=\"appeal\/testimonial\">\r\n    <div class=\"testimonial__container\">\r\n        <div class=\"testimonial__icon\"><\/div>\r\n        <div class=\"testimonial__wysiwyg\">\r\n                            <p><em>\u201cEn automatisant la classification, nous avons consid\u00e9rablement am\u00e9lior\u00e9 la rapidit\u00e9 des r\u00e9ponses et \u00e9limin\u00e9 les erreurs manuelles co\u00fbteuses, sans sacrifier la pr\u00e9cision.\u201d<\/em><\/p>\n                    <\/div>\r\n                    <p class=\"testimonial__author\">Directeur des R\u00e9clamations Clients, Grande Compagnie A\u00e9rienne Am\u00e9ricaine<\/p>\r\n            <\/div>\r\n    <div class=\"testimonial__source\">\r\n        <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69f56851a4da0  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69f56851a4da0 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69f56851a4da0 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69f56851a4da0 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69f56851a4da0 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section data-loaded class=\"num-two-col container--1372\" data-block=\"appeal\/numbered-two-column-text\">\r\n    <div class=\"num-two-col__container container--1644\">\r\n        <div class=\"num-two-col__tiles\">\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>01<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>D\u00c9FI<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p data-start=\"33\" data-end=\"590\">Le processus de classification des retours clients \u00e9tait tr\u00e8s manuel, r\u00e9p\u00e9titif et sujet \u00e0 des erreurs, ce qui entra\u00eenait des r\u00e9ponses lentes, des remboursements incorrects et des co\u00fbts inutiles. Avec un volume \u00e9lev\u00e9 de retours arrivant chaque jour, les \u00e9quipes peinaient \u00e0 traiter les cas rapidement, de mani\u00e8re coh\u00e9rente et sans biais. L\u2019incapacit\u00e9 de faire \u00e9voluer la r\u00e9vision humaine a conduit \u00e0 des retards dans la r\u00e9solution et \u00e0 une diminution de la satisfaction client, tandis que les classifications incorrectes augmentaient les fuites financi\u00e8res.<\/p>\n<p data-start=\"592\" data-end=\"745\" data-is-last-node=\"\" data-is-only-node=\"\"><strong>Ces limitations n\u2019affectaient pas seulement les op\u00e9rations. Elles compromettaient directement la promesse de fiabilit\u00e9 et de service rapide de la marque.<\/strong><\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>02<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>SOLUTION<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p data-start=\"33\" data-end=\"346\">Pour moderniser ce flux de travail, Roboyo a d\u00e9ploy\u00e9 un moteur de classification propuls\u00e9 par l&#8217;IA en utilisant la Power Platform \u00e0 faible code de Microsoft et MS AI Builder. Cette solution de bout en bout a permis le traitement automatis\u00e9, la compr\u00e9hension contextuelle et une logique d\u00e9cisionnelle intelligente.<\/p>\n<p data-start=\"348\" data-end=\"559\">La solution IA a g\u00e9r\u00e9 chaque \u00e9tape du parcours de classification : <strong>Soumission du Cas \u2192 Premier Filtrage \u2192 Classification du Cas \u2192 Post-traitement \u2192 T\u00e9l\u00e9chargement dans l&#8217;ERP \u2192 R\u00e9ponse ou Remboursement Automatis\u00e9<\/strong><\/p>\n<p data-start=\"561\" data-end=\"1155\" data-is-last-node=\"\" data-is-only-node=\"\">La solution de Roboyo a \u00e9t\u00e9 configur\u00e9e pour reconna\u00eetre les nuances des mod\u00e8les linguistiques et identifier les cas sensibles avec une pr\u00e9cision de 99,5 %, correspondant \u00e0 la pr\u00e9cision humaine, mais avec un d\u00e9bit exponentiellement plus rapide. La solution a \u00e9limin\u00e9 la subjectivit\u00e9, r\u00e9duit les erreurs humaines et consid\u00e9rablement diminu\u00e9 les co\u00fbts op\u00e9rationnels li\u00e9s aux r\u00e9clamations mal class\u00e9es. <strong>Elle a \u00e9galement permis de garantir que chaque client re\u00e7oive une r\u00e9solution \u00e9quitable, coh\u00e9rente et rapide, am\u00e9liorant ainsi la r\u00e9cup\u00e9ration du service et renfor\u00e7ant la confiance dans la marque.<\/strong><\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/section>\n\n\n<section class=\"three-column-tiles js-three-column-tiles three-column-tiles--\">\n    <div class=\"three-column-tiles__wrapper\">\n                <div class=\"container\">\n            <p class=\"three-column-tiles__title\">Technologies et m\u00e9thodologie utilis\u00e9es<\/p>\n        <\/div>\n\n        \n        <div class=\"three-column-tiles__container container\">\n            <div class=\"three-column-tiles__items js-three-column-tiles-flickity\">\n                                <div class=\"three-column-tiles__item flickity-slide\">\n                    <div class=\"three-column-tiles__icon\">\n                        \n    \n            <div class=\"three-column-tiles__icon-img\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2024\/08\/Icon_Engineering-flow-2.svg\" alt=\"\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2024\/08\/Icon_Engineering-flow-2.svg\" alt=\"\">\n                    <\/div>\n                        <\/div>\n                    <div class=\"three-column-tiles__description\"><p><strong>Plateforme d&#8217;automatisation:<\/strong><\/p>\n<ul>\n<li>Microsoft Power Platform<\/li>\n<\/ul>\n<\/div>\n                <\/div>\n                                <div class=\"three-column-tiles__item flickity-slide\">\n                    <div class=\"three-column-tiles__icon\">\n                        \n    \n            <div class=\"three-column-tiles__icon-img\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2024\/08\/Icon_Cursor-2.svg\" alt=\"\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2024\/08\/Icon_Cursor-2.svg\" alt=\"\">\n                    <\/div>\n                        <\/div>\n                    <div class=\"three-column-tiles__description\"><p><strong>Technologie utilis\u00e9e:<\/strong><\/p>\n<ul>\n<li>MS AI Builder<\/li>\n<\/ul>\n<\/div>\n                <\/div>\n                                <div class=\"three-column-tiles__item flickity-slide\">\n                    <div class=\"three-column-tiles__icon\">\n                        \n    \n            <div class=\"three-column-tiles__icon-img\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2024\/08\/Icon_AI-2.svg\" alt=\"\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2024\/08\/Icon_AI-2.svg\" alt=\"\">\n                    <\/div>\n                        <\/div>\n                    <div class=\"three-column-tiles__description\"><p><strong>Techniques d&#8217;IA utilis\u00e9es:<\/strong><\/p>\n<ul>\n<li><strong>IA G\u00e9n\u00e9rative (Gen IA) <\/strong>pour la g\u00e9n\u00e9ration intelligente de contenu et la synth\u00e8se<\/li>\n<li><strong>Traitement du langage naturel (NLP) <\/strong>pour interpr\u00e9ter et structurer les donn\u00e9es RFQ non structur\u00e9es et multilingues \u00e0 grande \u00e9chelle<\/li>\n<\/ul>\n<\/div>\n                <\/div>\n                                <div class=\"three-column-tiles__item flickity-slide\">\n                    <div class=\"three-column-tiles__icon\">\n                        \n    \n            <div class=\"three-column-tiles__icon-img\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2024\/08\/Icon_Hybrid-workforce-2.svg\" alt=\"\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2024\/08\/Icon_Hybrid-workforce-2.svg\" alt=\"\">\n                    <\/div>\n                        <\/div>\n                    <div class=\"three-column-tiles__description\"><p data-start=\"33\" data-end=\"56\"><strong data-start=\"33\" data-end=\"56\">Services utilis\u00e9s:<\/strong><\/p>\n<ul>\n<li data-start=\"60\" data-end=\"104\">Moteur de classification aliment\u00e9 par l\u2019IA<\/li>\n<li data-start=\"60\" data-end=\"104\">Int\u00e9gration avec l\u2019ERP pour la gestion des remboursements<\/li>\n<li data-start=\"60\" data-end=\"104\">Automatisation des flux de travail<\/li>\n<li data-start=\"60\" data-end=\"104\">Logique configurable pour la sensibilit\u00e9 des cas<\/li>\n<\/ul>\n<\/div>\n                <\/div>\n                                <div class=\"three-column-tiles__item flickity-slide\">\n                    <div class=\"three-column-tiles__icon\">\n                        \n    \n            <div class=\"three-column-tiles__icon-img\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2024\/08\/Icon_Direction-sign-2.svg\" alt=\"\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2024\/08\/Icon_Direction-sign-2.svg\" alt=\"\">\n                    <\/div>\n                        <\/div>\n                    <div class=\"three-column-tiles__description\"><p data-start=\"33\" data-end=\"60\"><strong data-start=\"33\" data-end=\"60\">M\u00e9thodologie utilis\u00e9e:<\/strong><\/p>\n<article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:3fce267b-bbdd-4402-966c-bf206653d375-80\" data-testid=\"conversation-turn-122\" data-scroll-anchor=\"true\" data-turn=\"assistant\">\n<div class=\"\">\n<div class=\"text-base my-auto mx-auto [--thread-content-margin:--spacing(4)] thread-sm:[--thread-content-margin:--spacing(6)] thread-lg:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:100%] mx-auto flex-1 w-full max-w-full group\/turn-messages focus-visible:outline-hidden pb-[40px] relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\">\n<div class=\"flex max-w-full flex-col grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"7b31db19-4358-4ab2-8e7b-16754ab0a2ec\" data-message-model-slug=\"gpt-5-1\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\">\n<div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling\">\n<ul>\n<li data-start=\"64\" data-end=\"103\">Mod\u00e9lisation NLP et optimisation fine<\/li>\n<li data-start=\"64\" data-end=\"103\">Tests it\u00e9ratifs et optimisation continue<\/li>\n<li data-start=\"64\" data-end=\"103\">D\u00e9ploiement low-code via les plateformes Microsoft<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n                <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\r\n\r\n<section data-loaded class=\"num-two-col container--1372\" data-block=\"appeal\/numbered-two-column-text\">\r\n    <div class=\"num-two-col__container container--1644\">\r\n        <div class=\"num-two-col__tiles\">\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>03<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>R\u00c9SULTAT<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:3fce267b-bbdd-4402-966c-bf206653d375-82\" data-testid=\"conversation-turn-126\" data-scroll-anchor=\"true\" data-turn=\"assistant\">\n<div class=\"\">\n<div class=\"text-base my-auto mx-auto [--thread-content-margin:--spacing(4)] thread-sm:[--thread-content-margin:--spacing(6)] thread-lg:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:100%] mx-auto flex-1 w-full max-w-full group\/turn-messages focus-visible:outline-hidden pb-[40px] relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\">\n<div class=\"flex max-w-full flex-col grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"19658b09-a022-4541-9a3e-3ec66164f842\" data-message-model-slug=\"gpt-5-1\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\">\n<div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling\">\n<p data-start=\"0\" data-end=\"12\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"0\" data-end=\"12\" data-is-last-node=\"\" data-is-only-node=\"\">R\u00e9sultat<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<p data-start=\"33\" data-end=\"290\">Cette collaboration a transform\u00e9 la classification des cas, passant d\u2019un goulet d\u2019\u00e9tranglement exigeant beaucoup de main-d\u2019\u0153uvre \u00e0 une op\u00e9ration \u00e9volutive, aliment\u00e9e par l\u2019IA, <strong>r\u00e9duisant des heures d\u2019efforts manuels tout en am\u00e9liorant la satisfaction client.<\/strong><\/p>\n<p data-start=\"292\" data-end=\"596\" data-is-last-node=\"\" data-is-only-node=\"\">Ce changement op\u00e9rationnel n\u2019a pas seulement acc\u00e9l\u00e9r\u00e9 les d\u00e9lais de r\u00e9solution. Il a renforc\u00e9 la r\u00e9putation de la compagnie a\u00e9rienne en mati\u00e8re de priorit\u00e9 donn\u00e9e au client, r\u00e9duit les litiges li\u00e9s aux remboursements et am\u00e9lior\u00e9 la coh\u00e9rence de l&#8217;exp\u00e9rience de r\u00e9cup\u00e9ration de service pour chaque client.<\/p>\n<article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:3fce267b-bbdd-4402-966c-bf206653d375-84\" data-testid=\"conversation-turn-130\" data-scroll-anchor=\"true\" data-turn=\"assistant\">\n<div class=\"\">\n<div class=\"text-base my-auto mx-auto [--thread-content-margin:--spacing(4)] thread-sm:[--thread-content-margin:--spacing(6)] thread-lg:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:100%] mx-auto flex-1 w-full max-w-full group\/turn-messages focus-visible:outline-hidden pb-[40px] relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\">\n<div class=\"flex max-w-full flex-col grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"b1d0abd9-b5b4-45ab-a077-94f34d762c53\" data-message-model-slug=\"gpt-5-1\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\">\n<div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling\">\n<p data-start=\"0\" data-end=\"25\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"0\" data-end=\"25\" data-is-last-node=\"\" data-is-only-node=\"\">R\u00e9sultats commerciaux<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<ul>\n<li>Environ 5,8 ETP \u00e9conomis\u00e9s gr\u00e2ce \u00e0 la r\u00e9duction du traitement manuel<\/li>\n<\/ul>\n<p data-start=\"33\" data-end=\"56\"><strong data-start=\"33\" data-end=\"56\">Impact op\u00e9rationnel<\/strong><\/p>\n<ul>\n<li data-start=\"60\" data-end=\"91\">5 000 cas trait\u00e9s en 6 heures<\/li>\n<li data-start=\"60\" data-end=\"91\">99,5 % de pr\u00e9cision pour la classification des retours sensibles<\/li>\n<li data-start=\"60\" data-end=\"91\">83 % d\u2019alignement global avec les classifications humaines<\/li>\n<\/ul>\n<p data-start=\"225\" data-end=\"249\"><strong data-start=\"225\" data-end=\"249\">Avantage strat\u00e9gique<\/strong><\/p>\n<ul>\n<li data-start=\"253\" data-end=\"312\">R\u00e9duction des biais et des erreurs dans la classification<\/li>\n<li data-start=\"253\" data-end=\"312\">Acc\u00e9l\u00e9ration des d\u00e9lais de remboursement<\/li>\n<li data-start=\"253\" data-end=\"312\">Am\u00e9lioration de la satisfaction client et de la confiance envers la marque<\/li>\n<\/ul>\n<p data-start=\"438\" data-end=\"464\"><strong data-start=\"438\" data-end=\"464\">Impact client &amp; marque<\/strong><\/p>\n<article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:3fce267b-bbdd-4402-966c-bf206653d375-86\" data-testid=\"conversation-turn-134\" data-scroll-anchor=\"true\" data-turn=\"assistant\">\n<div class=\"\">\n<div class=\"text-base my-auto mx-auto [--thread-content-margin:--spacing(4)] thread-sm:[--thread-content-margin:--spacing(6)] thread-lg:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:100%] mx-auto flex-1 w-full max-w-full group\/turn-messages focus-visible:outline-hidden pb-[40px] relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\">\n<div class=\"flex max-w-full flex-col grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"31cb8ef9-0c11-4c19-b62f-b318d5d55240\" data-message-model-slug=\"gpt-5-1\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\">\n<div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling\">\n<ul>\n<li data-start=\"468\" data-end=\"552\">Renforcement de la confiance gr\u00e2ce \u00e0 des r\u00e9solutions plus rapides et plus pr\u00e9cises<\/li>\n<li data-start=\"468\" data-end=\"552\">D\u00e9monstration de l\u2019engagement de la compagnie envers un service rapide, \u00e9quitable et centr\u00e9 sur le client, \u00e0 grande \u00e9chelle<\/li>\n<li data-start=\"468\" data-end=\"552\">Am\u00e9lioration de la coh\u00e9rence dans la communication et les attentes li\u00e9es aux remboursements<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>04<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>POURQUOI ROBOYO<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p data-start=\"33\" data-end=\"585\">Chez Roboyo, nous ne nous contentons pas de fournir de l\u2019automatisation. Nous guidons les entreprises \u00e0 travers une transformation v\u00e9ritablement significative. Gr\u00e2ce \u00e0 une approche technologique agnostique, nous appliquons le bon m\u00e9lange d\u2019IA, d\u2019automatisation et de solutions low-code pour r\u00e9pondre aux objectifs op\u00e9rationnels propres \u00e0 chaque organisation. Nos clients nous font confiance pour transformer la complexit\u00e9 en clart\u00e9, les aidant \u00e0 passer de processus manuels et sujets aux erreurs \u00e0 des op\u00e9rations \u00e9volutives et pilot\u00e9es par les donn\u00e9es.<\/p>\n<p data-start=\"587\" data-end=\"682\" data-is-last-node=\"\" data-is-only-node=\"\">Nous combinons l\u2019excellence technique avec une profonde compr\u00e9hension sectorielle pour offrir:<\/p>\n<p data-start=\"33\" data-end=\"62\"><strong data-start=\"33\" data-end=\"62\">Ce que nous avons livr\u00e9:<\/strong><\/p>\n<ul>\n<li data-start=\"66\" data-end=\"154\">Des strat\u00e9gies d\u2019automatisation de bout en bout qui r\u00e9duisent les co\u00fbts et les risques<\/li>\n<li data-start=\"66\" data-end=\"154\">Des impl\u00e9mentations d\u2019IA qui renforcent l\u2019intelligence op\u00e9rationnelle<\/li>\n<li data-start=\"66\" data-end=\"154\">Une int\u00e9gration fluide avec les syst\u00e8mes ERP, CRM et les syst\u00e8mes h\u00e9rit\u00e9s<\/li>\n<li data-start=\"66\" data-end=\"154\">Une extensibilit\u00e9 low-code pour un d\u00e9ploiement plus rapide et plus flexible<\/li>\n<li data-start=\"66\" data-end=\"154\">Un accompagnement de transformation \u00e0 long terme, des pilotes jusqu\u2019\u00e0 l\u2019\u00e9chelle entreprise<\/li>\n<\/ul>\n<p data-start=\"483\" data-end=\"581\">Chez Roboyo, nous op\u00e9rationnalisons l\u2019IA pour transformer la complexit\u00e9 en avantage concurrentiel.<\/p>\n<p data-start=\"583\" data-end=\"626\"><strong data-start=\"583\" data-end=\"626\">Transformons l\u2019IA en impact strat\u00e9gique<\/strong><\/p>\n<article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:3fce267b-bbdd-4402-966c-bf206653d375-89\" data-testid=\"conversation-turn-140\" data-scroll-anchor=\"true\" data-turn=\"assistant\">\n<div class=\"\">\n<div class=\"text-base my-auto mx-auto [--thread-content-margin:--spacing(4)] thread-sm:[--thread-content-margin:--spacing(6)] thread-lg:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:100%] mx-auto flex-1 w-full max-w-full group\/turn-messages focus-visible:outline-hidden pb-[40px] relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\">\n<div class=\"flex max-w-full flex-col grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"0685cfbf-ddbd-4aca-8ba1-86a098cbb6f0\" data-message-model-slug=\"gpt-5-1\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\">\n<div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling\">\n<p data-start=\"628\" data-end=\"853\" data-is-last-node=\"\" data-is-only-node=\"\">La classification des cas n\u2019est qu\u2019un d\u00e9but. Si vous souhaitez am\u00e9liorer la rapidit\u00e9, r\u00e9duire les co\u00fbts et renforcer l\u2019exp\u00e9rience client gr\u00e2ce \u00e0 une IA \u00e9volutive, contactez-nous pour d\u00e9couvrir ce qui est possible avec Roboyo.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69f56851b0089  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69f56851b0089 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69f56851b0089 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69f56851b0089 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69f56851b0089 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section  data-horizontal-hide data-loaded class=\"cta cta--none cta--  async-load\" data-block=\"appeal\/cta\">\r\n    \r\n    <div class=\"cta__container container--edge-to-edge\">\r\n                    <h2 class=\"cta__title\">ATTEIGNEZ LE NIVEAU SUP\u00c9RIEUR. MAINTENANT<\/h2>\r\n                        <div class=\"cta__button\">\r\n                            \n<a\n    class=\"cta__link modal-button link--dark link--dark-blue  link link--primary link--internal\"\n    href=\"#\"     aria-label=\"Contact Us: CONTACTEZ-NOUS\"    data-loaded\n>\n  <div>\n          <i><\/i>\n        <span>CONTACTEZ-NOUS<\/span>\n      <\/div>\n<\/a>                    <\/div>\r\n    <\/div>\r\n    <div class=\"cta__modal\">\r\n        \r\n    <\/div>\r\n<\/section>\n\n\n\n<section class=\"faqs-block faqs-block--small js-faqs-block-accordion\">\n  <div class=\"faqs-block__container container--1644\">\n        <h2 class=\"faqs-block__heading\">FAQs<\/h2>\n\n        <div class=\"faqs-block__faqs-items\">\n        <div class=\"faqs-block__item faqs faqs-block--small\" data-faqs-row=\"0\">\n        <h4 class=\"faqs__title\" data-faqs=\"0\"><span class=\"title\">Q: Quelle est la pr\u00e9cision de l\u2019IA dans la classification des retours clients?<\/span><\/h4>\n        \n        <div class=\"faqs__content\">\n            <div class=\"faqs__wrapper wysiwyg\">\n                <p>A: Notre solution atteint une pr\u00e9cision de 99,5 % dans l\u2019identification des cas sensibles et un taux de concordance de 83 % avec la classification humaine dans l\u2019ensemble.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n        <div class=\"faqs-block__item faqs faqs-block--small\" data-faqs-row=\"1\">\n        <h4 class=\"faqs__title\" data-faqs=\"1\"><span class=\"title\">Q: \u00c0 quelle vitesse cela peut-il \u00eatre d\u00e9ploy\u00e9?<\/span><\/h4>\n        \n        <div class=\"faqs__content\">\n            <div class=\"faqs__wrapper wysiwyg\">\n                <p>A: Nous pouvons mettre en \u0153uvre la solution en quelques semaines, et non en plusieurs mois, gr\u00e2ce \u00e0 Microsoft Power Platform, \u00e0 AI Builder et aux capacit\u00e9s d\u2019IA g\u00e9n\u00e9rative.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n        <div class=\"faqs-block__item faqs faqs-block--small\" data-faqs-row=\"2\">\n        <h4 class=\"faqs__title\" data-faqs=\"2\"><span class=\"title\">Q: Le syst\u00e8me peut-il traiter des retours dans plusieurs langues?<\/span><\/h4>\n        \n        <div class=\"faqs__content\">\n            <div class=\"faqs__wrapper wysiwyg\">\n                <p>A: Oui, il peut \u00eatre entra\u00een\u00e9 \u00e0 classifier et \u00e0 r\u00e9pondre dans plusieurs langues, selon les besoins du client.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n        <div class=\"faqs-block__item faqs faqs-block--small\" data-faqs-row=\"3\">\n        <h4 class=\"faqs__title\" data-faqs=\"3\"><span class=\"title\">Q: Quel est l\u2019impact sur les co\u00fbts op\u00e9rationnels?<\/span><\/h4>\n        \n        <div class=\"faqs__content\">\n            <div class=\"faqs__wrapper wysiwyg\">\n                <p>A: Cela r\u00e9duit les co\u00fbts en \u00e9liminant le travail manuel, en minimisant les remboursements incorrects et en lib\u00e9rant les \u00e9quipes pour se concentrer sur des t\u00e2ches \u00e0 plus forte valeur ajout\u00e9e.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n        <div class=\"faqs-block__item faqs faqs-block--small\" data-faqs-row=\"4\">\n        <h4 class=\"faqs__title\" data-faqs=\"4\"><span class=\"title\">Q: Cette solution est-elle personnalisable selon nos cat\u00e9gories de retours sp\u00e9cifique?<\/span><\/h4>\n        \n        <div class=\"faqs__content\">\n            <div class=\"faqs__wrapper wysiwyg\">\n                <p>A: Absolument. Nous adaptons le mod\u00e8le de classification \u00e0 vos cat\u00e9gories de retours, \u00e0 vos flux de travail et \u00e0 vos r\u00e8gles m\u00e9tier sp\u00e9cifiques.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n    <\/div>  <\/div>\n<\/section>","protected":false},"featured_media":94678,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"case_study-category":[],"topic":[1116,857,957],"industry":[1114],"function":[918],"class_list":["post-96869","case_study","type-case_study","status-publish","format-standard","has-post-thumbnail","hentry","topic-ai-fr","topic-rpa-fr","topic-services-geres","industry-toutes-les-industries","function-service-clientele"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Classification des Cas Propuls\u00e9e par l&#039;IA : Am\u00e9lioration de la Pr\u00e9cision et \u00c9conomie de 5,8 ETP dans le Service Client - 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