{"id":93251,"date":"2023-06-15T16:09:00","date_gmt":"2023-06-15T15:09:00","guid":{"rendered":"https:\/\/roboyo.global\/?post_type=case_study&#038;p=93251"},"modified":"2025-02-21T10:51:18","modified_gmt":"2025-02-21T10:51:18","slug":"gouvernement-delivrer-une-gestion-de-cas-next-level","status":"publish","type":"case_study","link":"https:\/\/roboyo.global\/fr\/case-study\/gouvernement-delivrer-une-gestion-de-cas-next-level\/","title":{"rendered":"GOUVERNEMENT: D\u00c9LIVRER UNE GESTION DE CAS NEXT LEVEL"},"content":{"rendered":"\n\n<section  data-loaded data-nav-transparent\n    class=\"hero-header-3 hero-header-3--left hero-header-3--no-cat \">\n    <div class=\"hero-header-3__wrapper\">\n        <div class=\"hero-header-3__video hero-header-3__video--overlay\">\n                                    \n    \n            <div class=\"hero-header-3__image\" data-lazy=\"1\">\n            <img decoding=\"async\" src=\"https:\/\/roboyo.global\/app\/uploads\/2023\/06\/markus-spiske-mp2IfcqC5Jc-unsplash.jpg\" alt=\"Government b\" loading=\"eager\" fetchpriority=\"high\">\n        <\/div>\n                                                            <\/div>\n        <div class=\"hero-header-3__container\">\n            <div class=\"hero-header-3__content\">\n                                <p class=\"hero-header-3__title\">ROBOYO X GOUVERNEMENT <\/p>\n                \n                                                <h1 class=\"hero-header-3__subtitle\">\n                    <span>D\u00c9LIVRER UNE GESTION DE CAS NEXT LEVEL DANS L&#8217;ADMINISTRATION PUBLIQUE<\/span>\n                <\/h1>\n                \n                                <div class=\"hero-header-3__reading\">\n                    <span>\n                        Jun 15, 2023 |\n                    <\/span>\n                                        <span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\"><\/span> <span class=\"rt-time\"> &lt; 1<\/span> <span class=\"rt-label rt-postfix\">min lire<\/span><\/span>                                    <\/div>\n                            <\/div>\n                    <\/div>\n                <div class=\"hero-header-3__gradient hero-header-3__gradient--overall\"\n            style=\"background: linear-gradient(, rgba(,0.6) 0%, rgba(,0.1) 100%)\">\n        <\/div>\n            <\/div>\n<\/section>\n\n<div class=\"post-info\">\n    <div class=\"post-info__container\">\n        \r\n<a href=\"https:\/\/roboyo.global\/fr\/author\/roboyo\/\" class=\"author \">\r\n            \n    \n            <div class=\"author__image\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2021\/07\/Roboyo-Avatar-1.png\" alt=\"Roboyo\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2021\/07\/Roboyo-Avatar-1.png\" alt=\"Roboyo\">\n                    <\/div>\n            <div class=\"author__content\">\r\n            <h6 class=\"author__title\">Author<\/h6>\r\n            <p class=\"author__name\">Roboyo<\/p>\r\n        <\/div>\r\n    <\/a>        \r\n<div class=\"share share--cpt\">\r\n    <p class=\"share__title\">Share Insight:<\/p>\r\n    <ul class=\"share__socials share--cpt\">\r\n                                <li target=\"_blank\" class=\"share__social share__social--linkedin\">\r\n                <a href=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https:\/\/roboyo.global\/fr\/case-study\/gouvernement-delivrer-une-gestion-de-cas-next-level\/&#038;title=GOUVERNEMENT: D\u00c9LIVRER UNE GESTION DE CAS NEXT LEVEL\" target=\"_blank\">\r\n                    <svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fab\" data-icon=\"linkedin-in\" role=\"img\" 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9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\" class=\"\"><\/path><\/svg>                <\/a>\r\n            <\/li>\r\n                    <\/ul>\r\n<\/div>    <\/div>\n    <div class=\"post-info__progress\"><\/div>\n<\/div>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69e139bd7fa70  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69e139bd7fa70 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69e139bd7fa70 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69e139bd7fa70 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69e139bd7fa70 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section  class=\"case-study-intro\" data-block=\"appeal\/case-study-intro\">\r\n  <div class=\"case-study-intro__container container--1372\">\r\n    <div class=\"case-study-intro__columns\">\r\n      <div class=\"case-study-intro__col case-study-intro__col--lg\">\r\n        <h4>D\u00c9LIVRER UNE GESTION DE CAS NEXT LEVEL DANS L&#8217;ADMINISTRATION PUBLIQUE<\/h4>\r\n        <p>Roboyo s&#8217;est associ\u00e9 \u00e0 un d\u00e9partement minist\u00e9riel pour transformer son syst\u00e8me de gestion des dossiers. Gr\u00e2ce \u00e0 une approche globale, nous avons mis en \u0153uvre des solutions d&#8217;automatisation avanc\u00e9es et des am\u00e9liorations de processus, ce qui a conduit \u00e0 des progr\u00e8s significatifs en termes d&#8217;efficacit\u00e9 et de performance.<\/p>\n      <\/div>\r\n      <div class=\"case-study-intro__col case-study-intro__col--sml\">\r\n        <p><strong>Notre client :<\/strong><br \/>\nCe d\u00e9partement gouvernemental occupe une position centrale au Royaume-Uni. En tant que minist\u00e8re, il est soutenu par plusieurs agences et organismes publics.<\/p>\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69e139bd8052e  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69e139bd8052e {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69e139bd8052e {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69e139bd8052e {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69e139bd8052e {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section data-loaded class=\"three-stats three-stats--very-light-grey\" data-block=\"appeal\/three-stats\" data-total-stats=\"2\">\r\n    <div class=\"three-stats__container\">\r\n        <div class=\"three-stats__inner container--1644--desktop\">\r\n                            <h3 class=\"three-stats__title\">Impact<\/h3>\r\n                        <div class=\"three-stats__stats\">\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">OPTIMISATION DES RESSOURCES<\/div>\r\n                                                                            <div class=\"three-stats__text-stats  \">\r\n                                                                    <span class=\"three-stats__main-stat\">30<\/span>\r\n                                                                                                    <span class=\"three-stats__suffix-text\">ETP<\/span>\r\n                                                            <\/div>\r\n\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>Les solutions de Roboyo ont permis \u00e0 notre client de traiter une charge de travail plus importante tout en r\u00e9duisant le besoin en \u00e9quivalents temps plein (ETP), lib\u00e9rant ainsi des ressources pr\u00e9cieuses pour des t\u00e2ches \u00e0 plus forte valeur ajout\u00e9e.<\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">EFFICACIT\u00c9<\/div>\r\n                                                                            <div class=\"three-stats__text-stats  \">\r\n                                                                    <span class=\"three-stats__main-stat\">10<\/span>\r\n                                                                                                    <span class=\"three-stats__suffix-text\">%<\/span>\r\n                                                            <\/div>\r\n\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>Roboyo a r\u00e9ussi \u00e0 g\u00e9n\u00e9rer des \u00e9conomies d&#8217;efficacit\u00e9 de 10 %, favorisant une am\u00e9lioration notable de l&#8217;efficacit\u00e9 op\u00e9rationnelle.<\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\n\r\n\r\n<section data-loaded class=\"num-two-col container--1372\" data-block=\"appeal\/numbered-two-column-text\">\r\n    <div class=\"num-two-col__container container--1644\">\r\n        <div class=\"num-two-col__tiles\">\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>01<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>D\u00e9fi<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p>La gestion des rapports de cas au sein de ce d\u00e9partement gouvernemental reposait traditionnellement sur un processus manuel, lourd et chronophage, n\u00e9cessitant la coordination de plusieurs \u00e9quipes.<\/p>\n<p>Conscient de la n\u00e9cessit\u00e9 d&#8217;une optimisation, Roboyo a \u00e9t\u00e9 sollicit\u00e9 pour mener une phase de d\u00e9couverte approfondie. Cette \u00e9tape visait \u00e0 analyser les points de douleur li\u00e9s \u00e0 l&#8217;application de gestion des dossiers existante, \u00e0 identifier les \u00e9l\u00e9ments du processus pouvant b\u00e9n\u00e9ficier de l\u2019automatisation, et \u00e0 explorer des pistes d&#8217;am\u00e9lioration au-del\u00e0 de l\u2019automatisation.<\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>02<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>La solution<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p>La solution innovante de Roboyo a r\u00e9volutionn\u00e9 le syst\u00e8me de gestion des dossiers en introduisant des fonctionnalit\u00e9s cl\u00e9s :<\/p>\n<ol>\n<li><strong>Traitement automatis\u00e9 des courriels :<\/strong> Extraction d&#8217;informations cruciales et int\u00e9gration automatique dans le syst\u00e8me de gestion des dossiers.<\/li>\n<li><strong>Allocation efficace des charges de travail :<\/strong> R\u00e9duction du travail manuel gr\u00e2ce \u00e0 une r\u00e9partition optimis\u00e9e des t\u00e2ches.<\/li>\n<li><strong>Standardisation des conventions de d\u00e9nomination et am\u00e9lioration des notes de cas :<\/strong> Favorisant une meilleure compr\u00e9hension et communication au sein des \u00e9quipes.<\/li>\n<li><strong>Alignement des r\u00f4les et des responsabilit\u00e9s :<\/strong> Optimisation des flux de travail, r\u00e9duction des goulots d&#8217;\u00e9tranglement, et maximisation de l&#8217;utilisation des ressources.<\/li>\n<\/ol>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>03<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>R\u00e9sultat<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p>La mise en \u0153uvre des strat\u00e9gies d&#8217;automatisation et des am\u00e9liorations recommand\u00e9es par Roboyo a permis \u00e0 notre client de r\u00e9aliser d&#8217;importantes \u00e9conomies \u00e9quivalentes \u00e0 30 ETP. Ces r\u00e9sultats ont \u00e9t\u00e9 obtenus gr\u00e2ce \u00e0 des gains d&#8217;efficacit\u00e9 dans les domaines suivants :<\/p>\n<ul>\n<li><strong>Traitement acc\u00e9l\u00e9r\u00e9 des dossiers<\/strong><\/li>\n<li><strong>\u00c9limination du traitement manuel et rationalisation des flux de travail<\/strong><\/li>\n<li><strong>Standardisation des approches et centralisation des dossiers<\/strong><\/li>\n<li><strong>Optimisation des \u00e9tapes de traitement via un alignement des \u00e9quipes et des r\u00f4les<\/strong><\/li>\n<\/ul>\n<p>Ces am\u00e9liorations se traduisent par des \u00e9conomies substantielles de ressources, permettant \u00e0 notre client de red\u00e9ployer son personnel vers des priorit\u00e9s strat\u00e9giques et d&#8217;am\u00e9liorer l&#8217;efficacit\u00e9 globale de ses op\u00e9rations.<\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/section>\n\n\r\n\r\n<section data-loaded class=\"testimonial container--default  \" data-block=\"appeal\/testimonial\">\r\n    <div class=\"testimonial__container\">\r\n        <div class=\"testimonial__icon\"><\/div>\r\n        <div class=\"testimonial__wysiwyg\">\r\n                            <p><em>Ce travail est riche et d\u00e9taill\u00e9, pr\u00e9sent\u00e9 de mani\u00e8re \u00e0 :<\/em><em>a) le rendre facile \u00e0 reprendre \u00e0 l&#8217;\u00e9tape appropri\u00e9e et <\/em><em>b) informer des conversations plus larges sur les exigences\/options en mati\u00e8re d&#8217;approvisionnement pour l&#8217;avenir .<\/em><\/p>\n                    <\/div>\r\n                    <p class=\"testimonial__author\">Client de Roboyo<\/p>\r\n            <\/div>\r\n    <div class=\"testimonial__source\">\r\n        <\/div>\r\n<\/section>\n\n\r\n\r\n<section  data-horizontal-hide data-loaded class=\"cta cta--none cta--  async-load\" data-block=\"appeal\/cta\">\r\n    \r\n    <div class=\"cta__container container--edge-to-edge\">\r\n                    <h2 class=\"cta__title\">PASSEZ AU NIVEAU SUIVANT. 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