{"id":71700,"date":"2022-03-18T19:10:06","date_gmt":"2022-03-18T19:10:06","guid":{"rendered":"https:\/\/roboyo.global\/case-study\/banking-delivering-next-level-process-automation\/"},"modified":"2024-08-22T13:31:59","modified_gmt":"2024-08-22T12:31:59","slug":"bancaire-une-automatisation-des-processus-de-nouvelle-generation","status":"publish","type":"case_study","link":"https:\/\/roboyo.global\/fr\/etude-de-cas\/bancaire-une-automatisation-des-processus-de-nouvelle-generation\/","title":{"rendered":"Bancaire: Une Automatisation Des Processus De Nouvelle G\u00e9n\u00e9ration"},"content":{"rendered":"\n\n<section data-nav-transparent data-loaded data-nav-transparent\n    class=\"hero-header-3 hero-header-3--left hero-header-3--no-cat \">\n    <div class=\"hero-header-3__wrapper\">\n        <div class=\"hero-header-3__video hero-header-3__video--overlay\">\n                                    \n    \n            <div class=\"hero-header-3__image\" data-lazy=\"1\">\n            <img decoding=\"async\" src=\"https:\/\/roboyo.global\/app\/uploads\/2022\/03\/axle-adamos-Ou6f-by6XF8-unsplash-scaled.jpg\" alt=\"Man with glasses and headset looking at computer screen\" loading=\"eager\" fetchpriority=\"high\">\n        <\/div>\n                                                            <\/div>\n        <div class=\"hero-header-3__container\">\n            <div class=\"hero-header-3__content\">\n                                <p class=\"hero-header-3__title\">ROBOYO X KFW<\/p>\n                \n                                                <h1 class=\"hero-header-3__subtitle\">\n                    <span>Offrir Une Automatisation Des Processus De Prochaine G\u00e9n\u00e9ration Dans Le Secteur Bancaire <\/span>\n                <\/h1>\n                \n                                <div class=\"hero-header-3__reading\">\n                    <span>\n                        Mar 18, 2022 |\n                    <\/span>\n                                        <span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\"><\/span> <span class=\"rt-time\"> &lt; 1<\/span> <span class=\"rt-label rt-postfix\">min lire<\/span><\/span>                                    <\/div>\n                            <\/div>\n                        \n    \n            <div class=\"hero-header-3__side-image\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2022\/03\/Logo_KfW_300dpi-150x150.png\" alt=\"KfW logo\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/03\/Logo_KfW_300dpi.png\" alt=\"KfW logo\">\n                    <\/div>\n                        <\/div>\n                <div class=\"hero-header-3__gradient hero-header-3__gradient--overall\"\n            style=\"background: linear-gradient(180deg, rgba(,0.2) 0%, rgba(,.1) 100%)\">\n        <\/div>\n            <\/div>\n<\/section>\n\n<div class=\"post-info\">\n    <div class=\"post-info__container\">\n        \r\n<a href=\"https:\/\/roboyo.global\/fr\/author\/roboyo\/\" class=\"author \">\r\n            \n    \n            <div class=\"author__image\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2021\/07\/Roboyo-Avatar-1.png\" alt=\"Roboyo\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2021\/07\/Roboyo-Avatar-1.png\" alt=\"Roboyo\">\n                    <\/div>\n            <div class=\"author__content\">\r\n            <h6 class=\"author__title\">Author<\/h6>\r\n            <p class=\"author__name\">Roboyo<\/p>\r\n        <\/div>\r\n    <\/a>        \r\n<div class=\"share share--cpt\">\r\n    <p class=\"share__title\">Share Insight:<\/p>\r\n    <ul class=\"share__socials share--cpt\">\r\n                          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href=\"mailto:?body=https:\/\/roboyo.global\/fr\/etude-de-cas\/bancaire-une-automatisation-des-processus-de-nouvelle-generation\/&#038;subject=Les id\u00e9es Next Level de Roboyo\" target=\"_blank\">\r\n                    <svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"envelope\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\" class=\"\"><\/path><\/svg>                <\/a>\r\n            <\/li>\r\n                    <\/ul>\r\n<\/div>    <\/div>\n    <div class=\"post-info__progress\"><\/div>\n<\/div>\n\n\n\r\n\r\n\r\n<section  class=\"image-case-study\" data-block=\"appeal\/image-case-study\">\r\n  <div class=\"image-case-study__container container--1088-ultrawide\">\r\n    <div class=\"image-case-study__row\">\r\n\r\n      \r\n          <\/div>\r\n  <\/div>\r\n<\/section>\n\n\r\n\r\n<section  class=\"case-study-intro\" data-block=\"appeal\/case-study-intro\">\r\n  <div class=\"case-study-intro__container container--1372\">\r\n    <div class=\"case-study-intro__columns\">\r\n      <div class=\"case-study-intro__col case-study-intro__col--lg\">\r\n        <h4>OFFRIR UNE AUTOMATISATION DES PROCESSUS DE PROCHAINE G\u00c9N\u00c9RATION<\/h4>\r\n        <p>Lorsque la pand\u00e9mie de COVID-19 a frapp\u00e9, KfW a \u00e9t\u00e9 confront\u00e9 \u00e0 une \u00e9norme augmentation de demandes de report de remboursement de pr\u00eats. \u00c9quilibrer la n\u00e9cessit\u00e9 de soutenir rapidement les clients en cette p\u00e9riode extr\u00eamement difficile avec les processus administratifs r\u00e9glementaires appropri\u00e9s \u00e9tait un d\u00e9fi \u00e9norme. Roboyo a fourni une solution d&#8217;automatisation des processus robotiques (RPA) qui a permis de gagner du temps et d&#8217;am\u00e9liorer consid\u00e9rablement l&#8217;efficacit\u00e9 op\u00e9rationnelle.<\/p>\n      <\/div>\r\n      <div class=\"case-study-intro__col case-study-intro__col--sml\">\r\n        <p>Notre client : KfW est l&#8217;une des principales banques de promotion du monde. Bas\u00e9e \u00e0 Francfort, elle emploie plus de 7 300 collaborateurs et est pr\u00e9sente dans 80 pays du monde. Engag\u00e9e dans l&#8217;am\u00e9lioration des conditions de vie \u00e9conomiques, sociales et environnementales depuis 1948, KfW soutient les personnes, les pays et les institutions  pour faire progresser la soci\u00e9t\u00e9. <\/p>\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\n\n\r\n\r\n<div class=\"\"\r\n    style=\"background-color: #f7f7f7; position: relative\">\r\n    \r\n    \r\n    <section class=\"container-block container--medium\">\r\n        <div class=\"container-block__elements\">\r\n            \n\r\n\r\n<section data-loaded class=\"three-stats three-stats--very-light-grey\" data-block=\"appeal\/three-stats\" data-total-stats=\"3\">\r\n    <div class=\"three-stats__container\">\r\n        <div class=\"three-stats__inner container--1644--desktop\">\r\n                            <h3 class=\"three-stats__title\">Impact<\/h3>\r\n                        <div class=\"three-stats__stats\">\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">TRAITEMENT DES DEMANDES <\/div>\r\n                                                                            <div class=\"three-stats__text-stats  \">\r\n                                                                    <span class=\"three-stats__main-stat\">80<\/span>\r\n                                                                                                    <span class=\"three-stats__suffix-text\">%<\/span>\r\n                                                            <\/div>\r\n\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>80 % de toutes les demandes sont maintenant trait\u00e9es et compl\u00e9t\u00e9es en quelques heures. <\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">ERREURS<\/div>\r\n                                                                            <div class=\"three-stats__text-stats  \">\r\n                                                                    <span class=\"three-stats__main-stat\">O<\/span>\r\n                                                                                                    <span class=\"three-stats__suffix-text\">%<\/span>\r\n                                                            <\/div>\r\n\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>Gr\u00e2ce \u00e0 l&#8217;automatisation et aux m\u00e9canismes de contr\u00f4le de la qualit\u00e9, les erreurs ont \u00e9t\u00e9 compl\u00e8tement \u00e9radiqu\u00e9es.<\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">VITESSE<\/div>\r\n                                                                            <div class=\"three-stats__text-stats  \">\r\n                                                                    <span class=\"three-stats__main-stat\">5<\/span>\r\n                                                                                                    <span class=\"three-stats__suffix-text\">WEEKS<\/span>\r\n                                                            <\/div>\r\n\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>Nous avons fait passer KfW du statut de z\u00e9ro \u00e0 h\u00e9ros en seulement cinq semaines.<\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\r\n        <\/div>\r\n    <\/section>\r\n<\/div>\n\n\r\n\r\n<section data-loaded class=\"num-two-col container--1372\" data-block=\"appeal\/numbered-two-column-text\">\r\n    <div class=\"num-two-col__container container--1644\">\r\n        <div class=\"num-two-col__tiles\">\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>01<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>D\u00c9FI <\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p><span data-contrast=\"auto\">Compte tenu de la n\u00e9cessit\u00e9 urgente de fournir un soutien aux personnes financi\u00e8rement touch\u00e9es par la COVID-19, le gouvernement de la R\u00e9publique f\u00e9d\u00e9rale d&#8217;Allemagne a promulgu\u00e9 la COVID-19-&#8220;Abmilderungsgesetz&#8221;, dans le but de limiter l&#8217;impact \u00e9conomique n\u00e9gatif de la pand\u00e9mie sur les organisations et les individus. Parmi d&#8217;autres \u00e9l\u00e9ments, la loi pr\u00e9voyait un droit au report de paiement.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">En cons\u00e9quence, de nombreux clients ont demand\u00e9 un report urgent de leurs remboursements de pr\u00eats actuels aupr\u00e8s de KfW. Le traitement de ces demandes urgentes dans le m\u00eame cadre juridique et de conformit\u00e9 qu&#8217;auparavant est rapidement devenu une t\u00e2che gigantesque \u00e0 mesure que le nombre de demandes atteignait un niveau historique jamais vu.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Le traitement manuel de cette vague de demandes, dans le d\u00e9lai souhait\u00e9, signifiait de longs retards pour les clients, mettant ainsi de nombreuses entreprises en danger d&#8217;insolvabilit\u00e9.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Des milliers d&#8217;entreprises sont menac\u00e9es d&#8217;insolvabilit\u00e9 en raison de la crise de la COVID-19. Augmentation importante du nombre de demandes d&#8217;aide. La pression temporelle augmente pour le traitement des demandes. L&#8217;automatisation est un d\u00e9fi en raison des exigences de s\u00e9curit\u00e9 et de conformit\u00e9.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/section>\n\n\n\n<section  data-loaded class=\"posts-stacked container--1644-small-mobile posts-stacked--quarter\" data-block=\"appeal\/feature-grid-stacked\">\n  <h2 class=\"posts-stacked__title\"><\/h2>\n      <div class=\"posts-stacked__posts feature-grid-stacked\">\n      \n<article class=\"posts-stacked__post posts-stacked__post--no-zoom card card--post card--post-repeater card--light\">\n  \n  \n    \n            <div class=\"card__image card__image--center card__image--\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2022\/03\/risks-icon-150x150.png\" alt=\"risks-icon\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/03\/risks-icon.png\" alt=\"risks-icon\">\n                    <\/div>\n      <div class=\"card__body  \">\n    <h3 class=\"card__title\"><\/h3>\n                  <div class=\"card__content card__content--no-shave\"><p style=\"text-align: left;\">Des milliers d&#8217;entreprises risquent l&#8217;insolvabilit\u00e9 en raison de la crise du COVID-19.<\/p>\n<\/div>\n          \n        <\/div>\n<\/article>\n<article class=\"posts-stacked__post posts-stacked__post--no-zoom card card--post card--post-repeater card--light\">\n  \n  \n    \n            <div class=\"card__image card__image--center card__image--\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2022\/03\/growth-icon-150x150.png\" alt=\"growth-icon\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/03\/growth-icon.png\" alt=\"growth-icon\">\n                    <\/div>\n      <div class=\"card__body  \">\n    <h3 class=\"card__title\"><\/h3>\n                  <div class=\"card__content card__content--no-shave\"><p style=\"text-align: left;\">Augmentation importante du nombre de demandes d&#8217;assistance.<\/p>\n<\/div>\n          \n        <\/div>\n<\/article>\n<article class=\"posts-stacked__post posts-stacked__post--no-zoom card card--post card--post-repeater card--light\">\n  \n  \n    \n            <div class=\"card__image card__image--center card__image--\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2022\/03\/efficiency-icon-150x150.png\" alt=\"efficiency-icon\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/03\/efficiency-icon.png\" alt=\"efficiency-icon\">\n                    <\/div>\n      <div class=\"card__body  \">\n    <h3 class=\"card__title\"><\/h3>\n                  <div class=\"card__content card__content--no-shave\"><p style=\"text-align: left;\">Les d\u00e9lais de traitement des demandes augmentent.<\/p>\n<\/div>\n          \n        <\/div>\n<\/article>\n<article class=\"posts-stacked__post posts-stacked__post--no-zoom card card--post card--post-repeater card--light\">\n  \n  \n    \n            <div class=\"card__image card__image--center card__image--\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2022\/03\/security-icon-150x150.png\" alt=\"security-icon\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/03\/security-icon.png\" alt=\"security-icon\">\n                    <\/div>\n      <div class=\"card__body  \">\n    <h3 class=\"card__title\"><\/h3>\n                  <div class=\"card__content card__content--no-shave\"><p style=\"text-align: left;\">L&#8217;automatisation est un d\u00e9fi en raison des exigences en mati\u00e8re de s\u00e9curit\u00e9 et de conformit\u00e9<\/p>\n<\/div>\n          \n        <\/div>\n<\/article>    <\/div>\n  <\/section>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\"><\/div>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69e7325e977fd  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69e7325e977fd {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69e7325e977fd {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69e7325e977fd {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69e7325e977fd {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section data-loaded class=\"num-two-col container--1372\" data-block=\"appeal\/numbered-two-column-text\">\r\n    <div class=\"num-two-col__container container--1644\">\r\n        <div class=\"num-two-col__tiles\">\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>02<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>SOLUTION<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p><span data-contrast=\"auto\">Les experts en automatisation de Roboyo, travaillant aux c\u00f4t\u00e9s de l&#8217;\u00e9quipe interne de KfW, ont pu d\u00e9velopper un &#8220;bot&#8221; RPA qui s&#8217;occupait du traitement manuel de la m\u00eame mani\u00e8re qu&#8217;un employ\u00e9 en chair et en os. Une premi\u00e8re pour KfW et en seulement cinq semaines !<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Auparavant, tous les syst\u00e8mes de KfW n\u00e9cessitaient un traitement manuel. Un employ\u00e9 devait accomplir cinq t\u00e2ches distinctes avant que la demande ne soit trait\u00e9e : ouvrir la demande, la v\u00e9rifier, modifier le plan de remboursement, la soumettre \u00e0 l&#8217;approbation, puis obtenir l&#8217;approbation de deux personnes diff\u00e9rentes. Tout cela devait \u00eatre r\u00e9p\u00e9t\u00e9 pour chaque demande.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">D\u00e9sormais, notre robot s&#8217;occupe de toutes ces \u00e9tapes en utilisant les syst\u00e8mes existants de KfW et int\u00e8gre toutes les v\u00e9rifications juridiques et de conformit\u00e9 n\u00e9cessaires. Le bonus suppl\u00e9mentaire est que, en utilisant notre technologie RPA sur les syst\u00e8mes existants, nous avons pu renforcer la s\u00e9curit\u00e9 et r\u00e9duire les risques.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Afin d&#8217;ex\u00e9cuter le processus de double approbation, nous avons configur\u00e9 deux robots pour travailler de mani\u00e8re ind\u00e9pendante, de sorte qu&#8217;un robot, qui traite une demande, soit v\u00e9rifi\u00e9 par un second robot &#8220;approuveur&#8221;. Seule la congruence totale entre les deux permet de compl\u00e9ter et de clore la demande.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">L&#8217;automatisation est tra\u00e7able pour exclure toute possibilit\u00e9 d&#8217;erreurs, et en mettant en place une sauvegarde compl\u00e8te des donn\u00e9es et un tableau de bord, la conformit\u00e9 aux normes de qualit\u00e9 a \u00e9t\u00e9 maintenue.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Le robot peut traiter un grand nombre de demandes, travailler beaucoup plus rapidement, et, plus important encore, travailler 24 heures sur 24, r\u00e9duisant ainsi la pression sur les employ\u00e9s de KfW et leur permettant de se concentrer sur des t\u00e2ches \u00e0 plus grande valeur ajout\u00e9e.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69e7325e980d6  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69e7325e980d6 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69e7325e980d6 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69e7325e980d6 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69e7325e980d6 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section data-loaded class=\"num-two-col container--1372\" data-block=\"appeal\/numbered-two-column-text\">\r\n    <div class=\"num-two-col__container container--1644\">\r\n        <div class=\"num-two-col__tiles\">\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>03<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>R\u00c9SULTAT<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p><span data-contrast=\"auto\">Nous avons fait passer KfW du statut de z\u00e9ro \u00e0 h\u00e9ros en seulement cinq semaines.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">En mettant en \u0153uvre une solution RPA relativement simple, le traitement des demandes de milliers de clients a \u00e9t\u00e9 r\u00e9alis\u00e9. Un r\u00e9sultat qui aurait pris plusieurs mois \u00e0 obtenir avec des m\u00e9thodes traditionnelles non automatis\u00e9es.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">La rapidit\u00e9 de traitement garantie a permis \u00e0 KfW de tenir son engagement d&#8217;am\u00e9liorer les conditions de vie \u00e9conomiques et sociales de ses clients et de les aider \u00e0 faire face \u00e0 la crise. La charge de travail au sein des services s de KfW est maintenant revenue \u00e0 un niveau atteignable apr\u00e8s le lancement du robot, KfW dispose d\u00e9sormais d&#8217;une main-d&#8217;\u0153uvre beaucoup plus productive et d&#8217;une main-d&#8217;\u0153uvre num\u00e9rique extr\u00eamement efficace.<\/span><\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/section>\n\n\r\n\r\n<section  data-horizontal-hide data-loaded class=\"cta cta--none cta--  async-load\" data-block=\"appeal\/cta\">\r\n    \r\n    <div class=\"cta__container container--edge-to-edge\">\r\n                    <h2 class=\"cta__title\">PASSEZ AU NIVEAU SUIVANT. MAINTENANT<\/h2>\r\n                        <div class=\"cta__button\">\r\n                            \n<a\n    class=\"cta__link modal-button link--dark link--dark-blue  link link--primary link--internal\"\n    href=\"#contact\"     aria-label=\"Contact Us: CONTACTEZ-NOUS\"    data-loaded\n>\n  <div>\n          <i><\/i>\n        <span>CONTACTEZ-NOUS<\/span>\n      <\/div>\n<\/a>                    <\/div>\r\n    <\/div>\r\n    <div class=\"cta__modal\">\r\n        \r\n    <\/div>\r\n<\/section>","protected":false},"featured_media":23451,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"case_study-category":[],"topic":[857],"industry":[887],"function":[918],"class_list":["post-71700","case_study","type-case_study","status-publish","format-standard","has-post-thumbnail","hentry","topic-rpa-fr","industry-services-financiers","function-service-clientele"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.8) - 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