{"id":71695,"date":"2023-03-31T02:02:29","date_gmt":"2023-03-31T01:02:29","guid":{"rendered":"https:\/\/roboyo.global\/case-study\/healthcare-delivering-next-level-claims-processing\/"},"modified":"2024-08-27T21:41:54","modified_gmt":"2024-08-27T20:41:54","slug":"soins-de-sante-lamelioration-du-traitement-des-demandes","status":"publish","type":"case_study","link":"https:\/\/roboyo.global\/fr\/etude-de-cas\/soins-de-sante-lamelioration-du-traitement-des-demandes\/","title":{"rendered":"Soins De Sant\u00e9: L&#8217;am\u00e9lioration Du Traitement Des Demandes"},"content":{"rendered":"\n\n<section  data-loaded data-nav-transparent\n    class=\"hero-header-3 hero-header-3--left hero-header-3--no-cat \">\n    <div class=\"hero-header-3__wrapper\">\n        <div class=\"hero-header-3__video hero-header-3__video--overlay\">\n                                    \n    \n            <div class=\"hero-header-3__image\" data-lazy=\"1\">\n            <img decoding=\"async\" src=\"https:\/\/roboyo.global\/app\/uploads\/2023\/03\/jesse-orrico-rmWtVQN5RzU-unsplash-min-scaled.jpg\" alt=\"Anatomical brain in school environment\" loading=\"eager\" fetchpriority=\"high\">\n        <\/div>\n                                                            <\/div>\n        <div class=\"hero-header-3__container\">\n            <div class=\"hero-header-3__content\">\n                                <p class=\"hero-header-3__title\">ROBOYO X LEADING HEALTHCARE PROVIDER<\/p>\n                \n                                                <h1 class=\"hero-header-3__subtitle\">\n                    <span>L&#8217;am\u00e9lioration Du Traitement Des Demandes<\/span>\n                <\/h1>\n                \n                                <div class=\"hero-header-3__reading\">\n                    <span>\n                        Mar 31, 2023 |\n                    <\/span>\n                                        <span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\"><\/span> <span class=\"rt-time\"> &lt; 1<\/span> <span class=\"rt-label rt-postfix\">min lire<\/span><\/span>                                    <\/div>\n                            <\/div>\n                    <\/div>\n                <div class=\"hero-header-3__gradient hero-header-3__gradient--overall\"\n            style=\"background: linear-gradient(, rgba(,.6) 0%, rgba(,.1) 100%)\">\n        <\/div>\n            <\/div>\n<\/section>\n\n<div class=\"post-info\">\n    <div class=\"post-info__container\">\n        \r\n<a href=\"https:\/\/roboyo.global\/fr\/author\/roboyo\/\" class=\"author \">\r\n            \n    \n            <div class=\"author__image\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2021\/07\/Roboyo-Avatar-1.png\" alt=\"Roboyo\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2021\/07\/Roboyo-Avatar-1.png\" alt=\"Roboyo\">\n                    <\/div>\n            <div class=\"author__content\">\r\n            <h6 class=\"author__title\">Author<\/h6>\r\n            <p class=\"author__name\">Roboyo<\/p>\r\n        <\/div>\r\n    <\/a>        \r\n<div class=\"share share--cpt\">\r\n    <p class=\"share__title\">Share Insight:<\/p>\r\n    <ul class=\"share__socials share--cpt\">\r\n                                <li target=\"_blank\" class=\"share__social share__social--linkedin\">\r\n                <a href=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https:\/\/roboyo.global\/fr\/etude-de-cas\/soins-de-sante-lamelioration-du-traitement-des-demandes\/&#038;title=Soins De Sant\u00e9: L'am\u00e9lioration Du Traitement Des Demandes\" target=\"_blank\">\r\n                    <svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fab\" data-icon=\"linkedin-in\" role=\"img\" 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619.934L144.011 79.6944H306.615L611.412 515.685L658.88 583.579L1055.08 1150.3H892.476L569.165 687.854V687.828Z\" \/>\n<\/svg>                <\/a>\r\n            <\/li>\r\n                                <li target=\"_blank\" class=\"share__social share__social--mail\">\r\n                <a href=\"mailto:?body=https:\/\/roboyo.global\/fr\/etude-de-cas\/soins-de-sante-lamelioration-du-traitement-des-demandes\/&#038;subject=Les id\u00e9es Next Level de Roboyo\" target=\"_blank\">\r\n                    <svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"envelope\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\" class=\"\"><\/path><\/svg>                <\/a>\r\n            <\/li>\r\n                    <\/ul>\r\n<\/div>    <\/div>\n    <div class=\"post-info__progress\"><\/div>\n<\/div>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69e9fd3ca661a  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69e9fd3ca661a {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69e9fd3ca661a {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69e9fd3ca661a {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69e9fd3ca661a {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n\n\n<section data-loaded class=\"tam tam--ltr tam--  tam--\" data-block=\"appeal\/text-and-inner-content\">\n  <div class=\"tam__container container--1543\">\n    <div class=\"tam__contain\">\n          <div class=\"tam__text container--default-desktop tam__text--\">\n\n        \n                          \n        \n        \n\n        \n        <div class=\"tam__content wysiwyg\">\n          <p><strong><span class=\"TextRun SCXW24692557 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW24692557 BCX0\">COMMENT ROBOYO A AID\u00c9 UN IMPORTANT PRESTATAIRE DE SOINS DE SANT\u00c9 AM\u00c9RICAIN \u00c0 TRAITER LES DEMANDES DES PATIENTS PLUS EFFICACEMENT<\/span><\/span><\/strong><\/p>\n<p><span data-contrast=\"auto\">Notre client, un important prestataire de soins de sant\u00e9 aux \u00c9tats-Unis, a commenc\u00e9 son voyage RPA au d\u00e9but de 2019, en achetantla technologie de la plateforme UiPath et a travaill\u00e9 avec unprestataire de service pour la strat\u00e9gie et la mise en \u0153uvre de l&#8217;automatisation de certain processus clefs, notamment \u00a0celui du traitement des demandes \u00a0d\u2019\u00e9ligibilit\u00e9 \u00e0 l&#8217;assurance . Cependant, la strat\u00e9gie originale de l&#8217;int\u00e9grateur de syst\u00e8me n\u2019a pas permis une retour su rinvestiissment rapide, m\u00eame pire, le projet a \u00e9t\u00e9 suspendus.. Six mois se sont \u00e9coul\u00e9s et aucune automatisation n&#8217;\u00e9tait en production. Les cadres de haut niveau ne voyaient aucun retour sur leur investissement, et l&#8217;id\u00e9e de mettre fin \u00e0 l&#8217;ensemble du projet RPA a \u00e9t\u00e9 \u00e9voqu\u00e9e.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">En seulement deux semaines, Roboyo a d\u00e9ploy\u00e9 une \u00e9quipe de 24 ressources hautement qualifi\u00e9es et certifi\u00e9es UiPath, et en 12 semaines, neuf solutions d&#8217;automatisation \u00e9taient en production, entra\u00eenant des \u00e9conomies de 570 000 dollars.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n        <\/div>\n\n                                          <\/div>\n      <div class=\"tam__block container--default-desktop  wysiwyg\">\n        \n\n<p><strong>Notre client<\/strong> : Le client est le principal fournisseur de th\u00e9rapie physique, ergoth\u00e9rapie et th\u00e9rapie manuelle de classe mondiale dans le nord-est, exploitant 200 centres ambulatoires de th\u00e9rapie physique et manuelle aux \u00c9tats-Unis.<\/p>\n\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69e9fd3ca9f8a  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69e9fd3ca9f8a {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69e9fd3ca9f8a {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69e9fd3ca9f8a {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69e9fd3ca9f8a {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<div class=\"\"\r\n    style=\"background-color: #f7f7f7; position: relative\">\r\n    \r\n    \r\n    <section class=\"container-block container--medium\">\r\n        <div class=\"container-block__elements\">\r\n            \n\r\n\r\n<section data-loaded class=\"three-stats three-stats--very-light-grey\" data-block=\"appeal\/three-stats\" data-total-stats=\"3\">\r\n    <div class=\"three-stats__container\">\r\n        <div class=\"three-stats__inner container--1644--desktop\">\r\n                            <h3 class=\"three-stats__title\">Impact<\/h3>\r\n                        <div class=\"three-stats__stats\">\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">\u00c9CONOMIES ANNUELLES <\/div>\r\n                                                                            <div class=\"three-stats__text-stats  \">\r\n                                                                    <span class=\"three-stats__main-stat\">$570<\/span>\r\n                                                                                                    <span class=\"three-stats__suffix-text\">K<\/span>\r\n                                                            <\/div>\r\n\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>Roboyo a cr\u00e9\u00e9 neuf automatisations qui ont permis d&#8217;\u00e9conomiser 570 000 dollars pour l&#8217;entreprise. <\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">SUPPRESSION <\/div>\r\n                                                                            <div class=\"three-stats__image\">\r\n                                                                                                        \n    \n            <div class=\"\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2023\/03\/PPT-02-150x120.png\" alt=\"Roboyo helped the client eliminate outsourced labour\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2023\/03\/PPT-02-e1724231438818.png\" alt=\"Roboyo helped the client eliminate outsourced labour\">\n                    <\/div>\n                                                                <\/div>\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>L&#8217;entreprise a r\u00e9duit la main-d&#8217;\u0153uvre manuelle offshore (5 dollars par transaction) gr\u00e2ce \u00e0 cette automatisation. <\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">VITESSE <\/div>\r\n                                                                            <div class=\"three-stats__text-stats  \">\r\n                                                                    <span class=\"three-stats__main-stat\">12<\/span>\r\n                                                                                                    <span class=\"three-stats__suffix-text\">WEEKS<\/span>\r\n                                                            <\/div>\r\n\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>Roboyo a d\u00e9velopp\u00e9 et d\u00e9ploy\u00e9 neuf processus d&#8217;automatisation en production en seulement 12 semaines. <\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\r\n        <\/div>\r\n    <\/section>\r\n<\/div>\n\n\r\n\r\n<section data-loaded class=\"num-two-col container--1372\" data-block=\"appeal\/numbered-two-column-text\">\r\n    <div class=\"num-two-col__container container--1644\">\r\n        <div class=\"num-two-col__tiles\">\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>01<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>D\u00c9FI <\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p><span data-contrast=\"auto\">Notre client avait besoin d&#8217;un moyen de traiter rapidement les demandes des patients et de r\u00e9duire les erreurs humaines dans le processus de traitement des demandes. La validation des donn\u00e9es requise sur des syst\u00e8mes disparates, des formulaires papier, des sites web et des applications d&#8217;enregistrement rendait le processus d\u00e9sordonn\u00e9 et lent. Parall\u00e8lement, les sites web et les applications utilis\u00e9s par le client pour la validation de l\u2019\u00e9ligibilit\u00e9 des patients et des avantages changeaient mensuellement.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Le processus d\u2019\u00e9ligibilit\u00e9 \u00e0 l&#8217;assurance \u00a0n\u00e9cessitait la collecte, la comparaison et la validation des donn\u00e9es avant de traiter la transaction du patient dans les applications d&#8217;enregistrement. Tout dossier qui ne pouvait pas \u00eatre valid\u00e9 g\u00e9n\u00e9rait une &#8220;exception&#8221; aux r\u00e8gles de logique utilis\u00e9es dans le processus automatis\u00e9. Les exceptions \u00e9taient transmises aux employ\u00e9s humains pour une v\u00e9rification rapide.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>02<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>SOLUTION<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p><span data-contrast=\"auto\">Roboyo est intervenu pour d\u00e9velopper et d\u00e9ployer une s\u00e9rie de six automatisations qui coordonnaient les extractions de donn\u00e9es par patient ou groupe et validaient les donn\u00e9es en effectuant les actions humaines pour collecter les donn\u00e9es \u00e0 partir de sites web en vue de la comparaison. Apr\u00e8s 2 semaines d&#8217;\u00e9valuation initiale, Roboyo a d\u00e9ploy\u00e9 une \u00e9quipe de 24 ressources hautement qualifi\u00e9es et certifi\u00e9es UiPath pour travailler avec l&#8217;\u00e9quipe du client afin de finaliser les exigences pour la red\u00e9ploiement des processus (transporteurs), traduisant la documentation du processus fonctionnel en une conception technique robuste et un document de conception de solution (Solution Design Document, SDD). En 12 semaines, Roboyo a d\u00e9ploy\u00e9 9 processus en production.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Les changements mensuels apport\u00e9s aux applications et aux sites web ont contraint le client \u00e0 r\u00e9agir dans le traitement des transactions. L&#8217;automatisation a pu s&#8217;adapter pour aider le client \u00e0 traverser les changements, et l&#8217;\u00e9quipe des services g\u00e9r\u00e9s de Roboyo a \u00e9t\u00e9 sollicit\u00e9e pour recevoir des alertes d&#8217;exception via le syst\u00e8me de surveillance autonome. Cela permet d&#8217;identifier les exceptions commerciales et applicatives dans les enregistrements de transactions et de les mettre en file d&#8217;attente pour l&#8217;\u00e9quipe de d\u00e9veloppement du centre des op\u00e9rations robotiques via la gestion des incidents, afin d&#8217;ajuster les r\u00e8gles ou la logique de l&#8217;automatisation. Cela a renforc\u00e9 l&#8217;automatisation et a engag\u00e9 l&#8217;\u00e9quipe de d\u00e9veloppement d&#8217;applications du client pour travailler sur la structure des donn\u00e9es ou les changements d&#8217;application.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>03<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>R\u00c9SULTAT <\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p><span data-contrast=\"auto\">Apr\u00e8s le d\u00e9ploiement de 9 processus d&#8217;automatisation en production en seulement 12 semaines, Roboyo continue de soutenir et de maintenir ces automatisations dans un centre de gestion robotique g\u00e9r\u00e9, en fournissant un contr\u00f4le, une surveillance, une gestion des incidents, une gestion des versions, des v\u00e9rifications de sant\u00e9 des robots et des rapports de performances. Plus r\u00e9cemment, la suite de robots de r\u00e9partition, de collecte et de traitement pour le client de soins de sant\u00e9 a \u00e9t\u00e9 mobilis\u00e9e pour traiter les v\u00e9rifications de l&#8217;admissibilit\u00e9 de fin d&#8217;ann\u00e9e pour plus de 5 000 patients, acc\u00e9l\u00e9rant un processus qui aurait n\u00e9cessit\u00e9 beaucoup de main-d&#8217;\u0153uvre manuelle pour \u00eatre accompli. En seulement 72 heures \u00e0 partir du 29 d\u00e9cembre, la solution d&#8217;automatisation a v\u00e9rifi\u00e9 les dossiers de plus de cinq mille patients, garantissant que les patients pouvaient continuer leurs traitements et recevoir des avantages sans interruption au 1er janvier 2021.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Roboyo continue de proposer d&#8217;autres processus d&#8217;automatisation qui ajoutent de la valeur \u00e0 l&#8217;entreprise , en fournissant un support des automatisations en production depuis notre centre des op\u00e9rations robotiques, tout en continuant \u00e0 \u00e9valuer d&#8217;autres processus \u00e0 fort retour sur investissement pour l&#8217;automatisation afin de continuer \u00e0 \u00e9tendre les avantages de l&#8217;automatisation dans toute l&#8217;entreprise.<\/span><span data-ccp-props=\"{&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69e9fd3caf7be  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69e9fd3caf7be {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69e9fd3caf7be {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69e9fd3caf7be {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69e9fd3caf7be {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section  data-horizontal-hide data-loaded class=\"cta cta--none cta--  async-load\" data-block=\"appeal\/cta\">\r\n    \r\n    <div class=\"cta__container container--edge-to-edge\">\r\n                    <h2 class=\"cta__title\">Passez au niveau suivant. 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