{"id":55757,"date":"2023-05-09T07:16:18","date_gmt":"2023-05-09T06:16:18","guid":{"rendered":"https:\/\/roboyo.global\/?post_type=case_study&#038;p=55757"},"modified":"2024-08-22T13:05:18","modified_gmt":"2024-08-22T12:05:18","slug":"assurance-un-niveau-eleve-dexperience-client","status":"publish","type":"case_study","link":"https:\/\/roboyo.global\/fr\/case-study\/assurance-un-niveau-eleve-dexperience-client\/","title":{"rendered":"Assurance: Offrir un service CX de haut niveau"},"content":{"rendered":"\n\n<section data-nav-transparent data-loaded data-nav-transparent\n    class=\"hero-header-3 hero-header-3--left hero-header-3--no-cat \">\n    <div class=\"hero-header-3__wrapper\">\n        <div class=\"hero-header-3__video hero-header-3__video--overlay\">\n                                    \n    \n            <div class=\"hero-header-3__image\" data-lazy=\"1\">\n            <img decoding=\"async\" src=\"https:\/\/roboyo.global\/app\/uploads\/2021\/05\/img-sbf-finance-square_optimized.jpg\" alt=\"People looking at mobile phones\" loading=\"eager\" fetchpriority=\"high\">\n        <\/div>\n                                                            <\/div>\n        <div class=\"hero-header-3__container\">\n            <div class=\"hero-header-3__content\">\n                                <p class=\"hero-header-3__title\">ROBOYO X AOK NIEDERSACHSEN <\/p>\n                \n                                                <h1 class=\"hero-header-3__subtitle\">\n                    <span>UN NIVEAU \u00c9LEV\u00c9 D&#8217;EXP\u00c9RIENCE CLIENT DANS LE DOMAINE DE L&#8217;ASSURANCE<\/span>\n                <\/h1>\n                \n                                <div class=\"hero-header-3__reading\">\n                    <span>\n                        May 9, 2023 |\n                    <\/span>\n                                        <span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\"><\/span> <span class=\"rt-time\"> &lt; 1<\/span> <span class=\"rt-label rt-postfix\">min lire<\/span><\/span>                                    <\/div>\n                            <\/div>\n                        \n    \n            <div class=\"hero-header-3__side-image\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2022\/01\/AOK-logo-150x150.png\" alt=\"AOK logo\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/01\/AOK-logo.png\" alt=\"AOK logo\">\n                    <\/div>\n                        <\/div>\n                <div class=\"hero-header-3__gradient hero-header-3__gradient--overall\"\n            style=\"background: linear-gradient(180deg, rgba(86,86,86,.8) 0%, rgba(86,86,86,.1) 100%)\">\n        <\/div>\n            <\/div>\n<\/section>\n\n<div class=\"post-info\">\n    <div class=\"post-info__container\">\n        \r\n<a href=\"https:\/\/roboyo.global\/fr\/author\/roboyo\/\" class=\"author \">\r\n            \n    \n            <div class=\"author__image\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2021\/07\/Roboyo-Avatar-1.png\" alt=\"Roboyo\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2021\/07\/Roboyo-Avatar-1.png\" alt=\"Roboyo\">\n                    <\/div>\n            <div class=\"author__content\">\r\n            <h6 class=\"author__title\">Author<\/h6>\r\n            <p class=\"author__name\">Roboyo<\/p>\r\n        <\/div>\r\n    <\/a>        \r\n<div class=\"share share--cpt\">\r\n    <p class=\"share__title\">Share Insight:<\/p>\r\n    <ul class=\"share__socials share--cpt\">\r\n                            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xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\" class=\"\"><\/path><\/svg>                <\/a>\r\n            <\/li>\r\n                    <\/ul>\r\n<\/div>    <\/div>\n    <div class=\"post-info__progress\"><\/div>\n<\/div>\n\n\n\r\n\r\n\r\n<section  class=\"image-case-study\" data-block=\"appeal\/image-case-study\">\r\n  <div class=\"image-case-study__container container--1088-ultrawide\">\r\n    <div class=\"image-case-study__row\">\r\n\r\n      \r\n          <\/div>\r\n  <\/div>\r\n<\/section>\n\n\r\n\r\n<section  class=\"case-study-intro\" data-block=\"appeal\/case-study-intro\">\r\n  <div class=\"case-study-intro__container container--1372\">\r\n    <div class=\"case-study-intro__columns\">\r\n      <div class=\"case-study-intro__col case-study-intro__col--lg\">\r\n        <h4>UN NIVEAU \u00c9LEV\u00c9 D&#8217;EXP\u00c9RIENCE CLIENT DANS LE DOMAINE DE L&#8217;ASSURANCE<\/h4>\r\n        <p>Roboyo a lanc\u00e9 et d\u00e9velopp\u00e9 le processus d&#8217;automatisation d&#8217;AOK et lui a permis de d\u00e9passer les attentes de ses clients, de se d\u00e9marquer de ses concurrents et d&#8217;accro\u00eetre sa part<br \/>\nde march\u00e9. <\/p>\n      <\/div>\r\n      <div class=\"case-study-intro__col case-study-intro__col--sml\">\r\n        <p>Notre client: AOK est la plus grande compagnie d&#8217;assurance maladie allemande et compte plus de 27\u202fmillions de clients. Les Allemands pouvant choisir leur fournisseur d&#8217;assurance maladie, les assureurs sont soumis \u00e0 une pression croissante qui les oblige \u00e0 se centrer davantage sur les clients et \u00e0 r\u00e9pondre efficacement \u00e0 leurs demandes, leurs requ\u00eates et leurs r\u00e9clamations, 24\u202fheures sur 24 et ce sur diff\u00e9rents canaux. <\/p>\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\n\n\r\n\r\n<section data-loaded class=\"three-stats three-stats--very-light-grey\" data-block=\"appeal\/three-stats\" data-total-stats=\"3\">\r\n    <div class=\"three-stats__container\">\r\n        <div class=\"three-stats__inner container--1644--desktop\">\r\n                            <h3 class=\"three-stats__title\">Impact<\/h3>\r\n                        <div class=\"three-stats__stats\">\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">\u00c9CONOMIES DE CO\u00dbTS<\/div>\r\n                                                                            <div class=\"three-stats__text-stats  \">\r\n                                                                    <span class=\"three-stats__main-stat\">\u20ac1.4<\/span>\r\n                                                                                                    <span class=\"three-stats__suffix-text\">M<\/span>\r\n                                                            <\/div>\r\n\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>Notre programme d&#8217;automatisation a permis \u00e0 AOK de r\u00e9aliser des \u00e9conomies annuelles de 1,4\u202fmillion d&#8217;euros et d&#8217;atteindre le seuil de rentabilit\u00e9 en seulement 4\u202fmois. \r\n<\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">ROI 1RE ANN\u00c9E<\/div>\r\n                                                                            <div class=\"three-stats__text-stats  \">\r\n                                                                    <span class=\"three-stats__main-stat\">466<\/span>\r\n                                                                                                    <span class=\"three-stats__suffix-text\">%<\/span>\r\n                                                            <\/div>\r\n\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>Nous avons r\u00e9duit la v\u00e9rification \u00e0 moins d&#8217;une minute et obtenu un retour sur investissement de 466\u202f% la premi\u00e8re ann\u00e9e. \r\n<\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">EMPLOY\u00c9S AFFECT\u00c9S \u00c0 D\u2019AUTRES T\u00c2CHES <\/div>\r\n                                                                            <div class=\"three-stats__text-stats  \">\r\n                                                                    <span class=\"three-stats__main-stat\">600<\/span>\r\n                                                                                                    <span class=\"three-stats__suffix-text\"> <\/span>\r\n                                                            <\/div>\r\n\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>L&#8217;automatisation des processus bas\u00e9e sur un taux de reconnaissance optique des caract\u00e8res de plus de 96\u202f% permet d&#8217;\u00e9viter \u00e0 600\u202femploy\u00e9s du service client d&#8217;AOK d&#8217;effectuer des t\u00e2ches. r\u00e9p\u00e9titives et robotis\u00e9es chaque ann\u00e9e. \r\n<\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\n\r\n\r\n<section data-loaded class=\"num-two-col container--1372\" data-block=\"appeal\/numbered-two-column-text\">\r\n    <div class=\"num-two-col__container container--1644\">\r\n        <div class=\"num-two-col__tiles\">\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>01<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>D\u00c9FI<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p>A cause de son architecture syst\u00e8mes dat\u00e9e,\u00a0AOK traitait de mani\u00e8re d\u00e9centralis\u00e9e et\u00a0inefficace un volume \u00e9lev\u00e9 de demandes d&#8217;indemnisation \u00e9manant d&#8217;une client\u00e8le en\u00a0constante augmentation.<\/p>\n<p>Cette situation, combin\u00e9e \u00e0 une hausse de la demande pour son produit de nettoyage dentaire professionnel, un diff\u00e9renciateur important\u00a0pour AOK, a sonn\u00e9 le glas de ce traitement\u00a0manuel fastidieux.<\/p>\n<p>Le d\u00e9fi consistait \u00e0 identifier et \u00e0 mettre en \u0153uvre une automatisation rapide et efficace.<\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>02<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>SOLUTION<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p>Roboyo a fourni \u00e0 l&#8217;entreprise une solution de bout en bout permettant d\u2019atteindre le seuil de rentabilit\u00e9 en \u00e0 peine quatre\u202fmois.<\/p>\n<p>Les consultants de Roboyo ont collabor\u00e9 avec l&#8217;\u00e9quipe d&#8217;AOK pour d\u00e9finir un flux de processus et des r\u00e8gles harmonis\u00e9s et approuv\u00e9s, puis ont fourni des analyses de rentabilit\u00e9 d\u00e9taill\u00e9es ayant pour but d&#8217;\u00e9valuer les configurations technologiques et les fournisseurs appropri\u00e9s.<\/p>\n<p>Roboyo a ensuite aid\u00e9 le client \u00e0 mettre en place l&#8217;infrastructure et \u00e0 d\u00e9velopper et tester les solutions <span data-contrast=\"none\"><a href=\"https:\/\/roboyo.global\/technologies\/intelligent-document-processing\/\" target=\"_blank\" rel=\"noopener\">OCR<\/a> <\/span>et <span data-contrast=\"none\"><a href=\"https:\/\/roboyo.global\/technologies\/robotic-process-automation\/\" target=\"_blank\" rel=\"noopener\">RPA<\/a><\/span>.\u00a0 Nos ing\u00e9nieurs sp\u00e9cialis\u00e9s ont ensuite mis en \u0153uvre les automatisations, avant de fournir une maintenance et un support continus pour l&#8217;ensemble du programme.<\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69e3952ee60a5  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69e3952ee60a5 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69e3952ee60a5 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69e3952ee60a5 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69e3952ee60a5 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section data-loaded class=\"num-two-col container--1372\" data-block=\"appeal\/numbered-two-column-text\">\r\n    <div class=\"num-two-col__container container--1644\">\r\n        <div class=\"num-two-col__tiles\">\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>03<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>R\u00c9SULTAT<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p>D&#8217;\u00e9normes volumes de transactions manuelles ont ainsi \u00e9t\u00e9 automatis\u00e9s. Les clients b\u00e9n\u00e9ficient d\u00e9sormais d&#8217;un service rapide et sans erreur et les 600\u202femploy\u00e9s d&#8217;AOK sont d\u00e9charg\u00e9s des t\u00e2ches r\u00e9p\u00e9titives.<\/p>\n<p>Gr\u00e2ce \u00e0 <span data-contrast=\"none\"><a href=\"https:\/\/www.abbyy.com\/flexicapture\/\" target=\"_blank\" rel=\"noopener\">ABBYY Flexicapture<\/a><\/span> et aux huit robots <span data-contrast=\"none\"><a href=\"https:\/\/www.uipath.com\/\" target=\"_blank\" rel=\"noopener\">UiPath<\/a> <\/span>non surveill\u00e9s, AOK a gagn\u00e9 en efficacit\u00e9 et en souplesse, ce qui lui permet de r\u00e9pondre \u00e0 une demande croissante avec une vitesse, une \u00e9chelle et une pr\u00e9cision de haut niveau.<\/p>\n<p>Ces gains de performance ont permis un retour sur investissement de 466\u202f% la premi\u00e8re ann\u00e9e et devraient permettre de r\u00e9aliser des gains d&#8217;efficacit\u00e9 op\u00e9rationnelle estim\u00e9s \u00e0 4,2\u202fmillions d&#8217;euros au cours des trois prochaines ann\u00e9es.<\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/section>\n\n\r\n\r\n<section data-loaded class=\"testimonial container--default  \" data-block=\"appeal\/testimonial\">\r\n    <div class=\"testimonial__container\">\r\n        <div class=\"testimonial__icon\"><\/div>\r\n        <div class=\"testimonial__wysiwyg\">\r\n                            <p>Avec Roboyo, nous avons fait le choix d&#8217;un partenaire comp\u00e9tent et fiable. Ensemble, nous r\u00e9alisons des projets exigeants et int\u00e9grons un haut degr\u00e9 d&#8217;efficacit\u00e9 et de pr\u00e9cision dans nos processus. Nos collaborateurs peuvent ainsi se consacrer \u00e0 des t\u00e2ches \u00e0 plus forte valeur ajout\u00e9e.<\/p>\n                    <\/div>\r\n                    <p class=\"testimonial__author\">Annabell Siemonsen, responsable de projet RPA, AOK\u00a0<\/p>\r\n            <\/div>\r\n    <div class=\"testimonial__source\">\r\n        <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69e3952ee7653  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69e3952ee7653 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69e3952ee7653 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69e3952ee7653 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69e3952ee7653 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69e3952ee7909  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69e3952ee7909 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69e3952ee7909 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69e3952ee7909 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69e3952ee7909 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section  data-horizontal-hide data-loaded class=\"cta cta--none cta--  async-load\" data-block=\"appeal\/cta\">\r\n    \r\n    <div class=\"cta__container container--edge-to-edge\">\r\n                    <h2 class=\"cta__title\">PASSEZ \u00c0 LA NEXT LEVEL. NOW.<\/h2>\r\n                        <div class=\"cta__button\">\r\n                            \n<a\n    class=\"cta__link modal-button link--dark link--dark-blue  link link--primary link--internal\"\n    href=\"#contact\"     aria-label=\"Contact Us: NOUS CONTACTER\"    data-loaded\n>\n  <div>\n          <i><\/i>\n        <span>NOUS CONTACTER<\/span>\n      <\/div>\n<\/a>                    <\/div>\r\n    <\/div>\r\n    <div class=\"cta__modal\">\r\n        \r\n    <\/div>\r\n<\/section>","protected":false},"featured_media":19914,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"case_study-category":[],"topic":[857],"industry":[887],"function":[918],"class_list":["post-55757","case_study","type-case_study","status-publish","format-standard","has-post-thumbnail","hentry","topic-rpa-fr","industry-services-financiers","function-service-clientele"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.8) - 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