{"id":96955,"date":"2025-05-07T12:53:00","date_gmt":"2025-05-07T11:53:00","guid":{"rendered":"https:\/\/roboyo.global\/?post_type=case_study&#038;p=96955"},"modified":"2025-11-24T13:14:55","modified_gmt":"2025-11-24T13:14:55","slug":"clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente","status":"publish","type":"case_study","link":"https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/","title":{"rendered":"Clasificaci\u00f3n de Casos Impulsada por IA: Aumentando la Precisi\u00f3n y Ahorrando 5,8 FTE en Atenci\u00f3n al Cliente"},"content":{"rendered":"\n\n<section  data-loaded data-nav-transparent\n    class=\"hero-header-3 hero-header-3--left hero-header-3--no-cat \">\n    <div class=\"hero-header-3__wrapper\">\n        <div class=\"hero-header-3__video hero-header-3__video--overlay\">\n                                    \n    \n            <div class=\"hero-header-3__image\" data-lazy=\"1\">\n            <img decoding=\"async\" src=\"https:\/\/roboyo.global\/app\/uploads\/2025\/05\/us-airline-case-study-ai-processing.jpg\" alt=\"\" loading=\"eager\" fetchpriority=\"high\">\n        <\/div>\n                                                            <\/div>\n        <div class=\"hero-header-3__container\">\n            <div class=\"hero-header-3__content\">\n                                <p class=\"hero-header-3__title\">Aerol\u00ednea l\u00edder de EE. UU. X Roboyo<\/p>\n                \n                                                <h1 class=\"hero-header-3__subtitle\">\n                    <span>Puntuaci\u00f3n de IA en Acci\u00f3n: +150 M\u20ac en Ingresos y 570 K\u20ac Ahorrados en la Automatizaci\u00f3n de RFQ<\/span>\n                <\/h1>\n                \n                                <div class=\"hero-header-3__reading\">\n                    <span>\n                        May 7, 2025 |\n                    <\/span>\n                                        <span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\"><\/span> <span class=\"rt-time\"> &lt; 1<\/span> <span class=\"rt-label rt-postfix\">min leer<\/span><\/span>                                    <\/div>\n                            <\/div>\n                    <\/div>\n                <div class=\"hero-header-3__gradient hero-header-3__gradient--overall\"\n            style=\"background: linear-gradient(, rgba(,.6) 0%, rgba(,.1) 100%)\">\n        <\/div>\n            <\/div>\n<\/section>\n\n<div class=\"post-info\">\n    <div class=\"post-info__container\">\n                \r\n<div class=\"share share--cpt\">\r\n    <p class=\"share__title\">COMPARTIR INSIGHT<\/p>\r\n    <ul class=\"share__socials share--cpt\">\r\n                                <li target=\"_blank\" class=\"share__social share__social--linkedin\">\r\n                <a href=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/&#038;title=Clasificaci\u00f3n de Casos Impulsada por IA: Aumentando la Precisi\u00f3n y Ahorrando 5,8 FTE en Atenci\u00f3n al Cliente\" target=\"_blank\">\r\n                    <svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fab\" data-icon=\"linkedin-in\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\">\r\n<path fill=\"currentColor\" d=\"M100.28 448H7.4V148.9h92.88zM53.79 108.1C24.09 108.1 0 83.5 0 53.8a53.79 53.79 0 0 1 107.58 0c0 29.7-24.1 54.3-53.79 54.3zM447.9 448h-92.68V302.4c0-34.7-.7-79.2-48.29-79.2-48.29 0-55.69 37.7-55.69 76.7V448h-92.78V148.9h89.08v40.8h1.3c12.4-23.5 42.69-48.3 87.88-48.3 94 0 111.28 61.9 111.28 142.3V448z\" class=\"\"><\/path>\r\n<\/svg>                <\/a>\r\n            <\/li>\r\n                                <li target=\"_blank\" class=\"share__social share__social--facebook\">\r\n                <a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/\" target=\"_blank\">\r\n                    <svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fab\" data-icon=\"facebook-f\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\">\r\n<path fill=\"currentColor\" d=\"M279.14 288l14.22-92.66h-88.91v-60.13c0-25.35 12.42-50.06 52.24-50.06h40.42V6.26S260.43 0 225.36 0c-73.22 0-121.08 44.38-121.08 124.72v70.62H22.89V288h81.39v224h100.17V288z\" class=\"\"><\/path>\r\n<\/svg>                <\/a>\r\n            <\/li>\r\n                                <li target=\"_blank\" class=\"share__social share__social--twitter\">\r\n                <a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/&#038;text=Clasificaci\u00f3n de Casos Impulsada por IA: Aumentando la Precisi\u00f3n y Ahorrando 5,8 FTE en Atenci\u00f3n al Cliente\" target=\"_blank\">\r\n                    <svg width=\"1200\" height=\"1227\" viewBox=\"0 0 1200 1227\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n    <path d=\"M714.163 519.284L1160.89 0H1055.03L667.137 450.887L357.328 0H0L468.492 681.821L0 1226.37H105.866L515.491 750.218L842.672 1226.37H1200L714.137 519.284H714.163ZM569.165 687.828L521.697 619.934L144.011 79.6944H306.615L611.412 515.685L658.88 583.579L1055.08 1150.3H892.476L569.165 687.854V687.828Z\" \/>\n<\/svg>                <\/a>\r\n            <\/li>\r\n                                <li target=\"_blank\" class=\"share__social share__social--mail\">\r\n                <a href=\"mailto:?body=https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/&#038;subject=Insights del siguiente nivel de Roboyo\" target=\"_blank\">\r\n                    <svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"envelope\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\" class=\"\"><\/path><\/svg>                <\/a>\r\n            <\/li>\r\n                    <\/ul>\r\n<\/div>    <\/div>\n    <div class=\"post-info__progress\"><\/div>\n<\/div>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69e48ffbbfd72  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69e48ffbbfd72 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69e48ffbbfd72 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69e48ffbbfd72 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69e48ffbbfd72 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section  class=\"case-study-intro\" data-block=\"appeal\/case-study-intro\">\r\n  <div class=\"case-study-intro__container container--1372\">\r\n    <div class=\"case-study-intro__columns\">\r\n      <div class=\"case-study-intro__col case-study-intro__col--lg\">\r\n        <h4>Transformar la Clasificaci\u00f3n de Comentarios de Clientes en una Ventaja Escalable Impulsada por IA<\/h4>\r\n        <p>Para reducir costos, aumentar la precisi\u00f3n y mejorar la velocidad en la gesti\u00f3n de comentarios de los clientes, una importante aerol\u00ednea estadounidense se asoci\u00f3 con Roboyo para automatizar su proceso de clasificaci\u00f3n de casos. Al aprovechar la IA para eliminar los cuellos de botella de la revisi\u00f3n manual, la aerol\u00ednea desbloque\u00f3 una eficiencia operativa significativa y mejor\u00f3 la precisi\u00f3n en los reembolsos.<\/p>\n      <\/div>\r\n      <div class=\"case-study-intro__col case-study-intro__col--sml\">\r\n        <p><strong>Acerca del Cliente<\/strong><br \/>\nUna importante aerol\u00ednea estadounidense reconocida por su modelo de bajo costo y alta frecuencia, que presta servicio tanto a mercados nacionales como internacionales. La compa\u00f1\u00eda gestiona diariamente un alto volumen de reclamaciones de clientes y prioriza la experiencia del cliente, la rapidez en la resoluci\u00f3n y unas operaciones rentables.<\/p>\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69e48ffbc08cf  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69e48ffbc08cf {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69e48ffbc08cf {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69e48ffbc08cf {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69e48ffbc08cf {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section data-loaded class=\"three-stats three-stats--very-light-grey\" data-block=\"appeal\/three-stats\" data-total-stats=\"3\">\r\n    <div class=\"three-stats__container\">\r\n        <div class=\"three-stats__inner container--1644--desktop\">\r\n                            <h3 class=\"three-stats__title\">Impacto<\/h3>\r\n                        <div class=\"three-stats__stats\">\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">Precisi\u00f3n de Clasificaci\u00f3n<\/div>\r\n                                                                            <div class=\"three-stats__text-stats  \">\r\n                                                                    <span class=\"three-stats__main-stat\">99.5<\/span>\r\n                                                                                                    <span class=\"three-stats__suffix-text\">%<\/span>\r\n                                                            <\/div>\r\n\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>precisi\u00f3n en casos \u201csensibles\u201d frente a la precisi\u00f3n del 83% obtenida mediante revisi\u00f3n humana.<\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">Eficiencia de Tiempo<\/div>\r\n                                                                            <div class=\"three-stats__text-stats  \">\r\n                                                                    <span class=\"three-stats__main-stat\">6<\/span>\r\n                                                                                                    <span class=\"three-stats__suffix-text\">hrs<\/span>\r\n                                                            <\/div>\r\n\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>Procesamiento y toma de decisiones acelerados, gestionando 5.000 casos cada 6 horas.<\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">Ahorro de Costos<\/div>\r\n                                                                            <div class=\"three-stats__text-stats  \">\r\n                                                                    <span class=\"three-stats__main-stat\">~5.8<\/span>\r\n                                                                                                    <span class=\"three-stats__suffix-text\">FTEs<\/span>\r\n                                                            <\/div>\r\n\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>Reducci\u00f3n de FTEs como resultado de eliminar el sesgo derivado de reembolsos incorrectos.<\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69e48ffbc3035  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69e48ffbc3035 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69e48ffbc3035 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69e48ffbc3035 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69e48ffbc3035 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section data-loaded class=\"testimonial container--default  \" data-block=\"appeal\/testimonial\">\r\n    <div class=\"testimonial__container\">\r\n        <div class=\"testimonial__icon\"><\/div>\r\n        <div class=\"testimonial__wysiwyg\">\r\n                            <p><em>\u201cAl automatizar la clasificaci\u00f3n, hemos mejorado dr\u00e1sticamente la velocidad de respuesta y eliminado costosos errores manuales, sin sacrificar la precisi\u00f3n.\u201d<\/em><\/p>\n                    <\/div>\r\n                    <p class=\"testimonial__author\">Director de Reclamaciones de Clientes, Importante Aerol\u00ednea de EE. UU.<\/p>\r\n            <\/div>\r\n    <div class=\"testimonial__source\">\r\n        <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69e48ffbc41ba  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69e48ffbc41ba {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69e48ffbc41ba {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69e48ffbc41ba {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69e48ffbc41ba {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section data-loaded class=\"num-two-col container--1372\" data-block=\"appeal\/numbered-two-column-text\">\r\n    <div class=\"num-two-col__container container--1644\">\r\n        <div class=\"num-two-col__tiles\">\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>01<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>DESAF\u00cdO<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p class=\"isSelectedEnd\">El proceso de clasificaci\u00f3n de comentarios de los clientes era altamente manual, repetitivo y propenso a errores, lo que generaba respuestas lentas, reembolsos imprecisos y costos innecesarios. Con un gran volumen de comentarios llegando diariamente, los equipos ten\u00edan dificultades para procesar los casos de manera r\u00e1pida, consistente y sin sesgos. La incapacidad de escalar la revisi\u00f3n humana provocaba retrasos en la resoluci\u00f3n y una disminuci\u00f3n en la satisfacci\u00f3n del cliente, mientras que las clasificaciones incorrectas aumentaban las p\u00e9rdidas financieras.<\/p>\n<p><strong>Estas limitaciones no solo afectaban las operaciones. Tambi\u00e9n socavaban directamente la promesa de la marca de ofrecer fiabilidad y un servicio r\u00e1pido.<\/strong><\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>02<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>SOLUCI\u00d3N<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p class=\"isSelectedEnd\">Para modernizar este flujo de trabajo, Roboyo implement\u00f3 un motor de clasificaci\u00f3n impulsado por IA utilizando Microsoft Power Platform (low-code) y MS AI Builder. Esta soluci\u00f3n integral permiti\u00f3 un procesamiento automatizado, comprensi\u00f3n contextual y l\u00f3gica inteligente de decisi\u00f3n.<\/p>\n<p class=\"isSelectedEnd\">La soluci\u00f3n de IA gestion\u00f3 cada etapa del recorrido de clasificaci\u00f3n: <strong>Env\u00edo del caso \u2192 Primera revisi\u00f3n \u2192 Clasificaci\u00f3n del caso \u2192 Postprocesamiento \u2192 Carga en el ERP \u2192 Respuesta o reembolso automatizado<\/strong><\/p>\n<p>La soluci\u00f3n de Roboyo fue configurada para reconocer patrones ling\u00fc\u00edsticos matizados e identificar casos sensibles con un <strong>99,5% de precisi\u00f3n<\/strong>, igualando la exactitud de la revisi\u00f3n humana con un rendimiento exponencialmente m\u00e1s r\u00e1pido. La soluci\u00f3n elimin\u00f3 la subjetividad, redujo los errores humanos y disminuy\u00f3 significativamente los costos operativos asociados a reclamaciones mal clasificadas. <strong>Tambi\u00e9n ayud\u00f3 a garantizar que cada cliente recibiera una resoluci\u00f3n justa, coherente y oportuna, mejorando la recuperaci\u00f3n del servicio y reforzando la confianza en la marca.<\/strong><\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/section>\n\n\n<section class=\"three-column-tiles js-three-column-tiles three-column-tiles--\">\n    <div class=\"three-column-tiles__wrapper\">\n                <div class=\"container\">\n            <p class=\"three-column-tiles__title\">Tecnolog\u00eda y Metodolog\u00eda Utilizadas<\/p>\n        <\/div>\n\n        \n        <div class=\"three-column-tiles__container container\">\n            <div class=\"three-column-tiles__items js-three-column-tiles-flickity\">\n                                <div class=\"three-column-tiles__item flickity-slide\">\n                    <div class=\"three-column-tiles__icon\">\n                        \n    \n            <div class=\"three-column-tiles__icon-img\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2024\/08\/Icon_Engineering-flow-2.svg\" alt=\"\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2024\/08\/Icon_Engineering-flow-2.svg\" alt=\"\">\n                    <\/div>\n                        <\/div>\n                    <div class=\"three-column-tiles__description\"><p><strong>Plataforma de Automatizaci\u00f3n:<\/strong><\/p>\n<ul>\n<li>Microsoft Power Platform<\/li>\n<\/ul>\n<\/div>\n                <\/div>\n                                <div class=\"three-column-tiles__item flickity-slide\">\n                    <div class=\"three-column-tiles__icon\">\n                        \n    \n            <div class=\"three-column-tiles__icon-img\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2024\/08\/Icon_Cursor-2.svg\" alt=\"\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2024\/08\/Icon_Cursor-2.svg\" alt=\"\">\n                    <\/div>\n                        <\/div>\n                    <div class=\"three-column-tiles__description\"><p><strong>Pila Tecnol\u00f3gica:<\/strong><\/p>\n<ul>\n<li>MS AI Builder<\/li>\n<\/ul>\n<\/div>\n                <\/div>\n                                <div class=\"three-column-tiles__item flickity-slide\">\n                    <div class=\"three-column-tiles__icon\">\n                        \n    \n            <div class=\"three-column-tiles__icon-img\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2024\/08\/Icon_AI-2.svg\" alt=\"\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2024\/08\/Icon_AI-2.svg\" alt=\"\">\n                    <\/div>\n                        <\/div>\n                    <div class=\"three-column-tiles__description\"><p class=\"isSelectedEnd\"><strong>T\u00e9cnicas de IA Utilizadas:<\/strong><\/p>\n<ul>\n<li class=\"isSelectedEnd\"><strong>IA Generativa (Gen AI)<\/strong> para la generaci\u00f3n inteligente de contenido y la creaci\u00f3n de res\u00famenes<\/li>\n<li class=\"isSelectedEnd\"><strong>Procesamiento del Lenguaje Natural (NLP)<\/strong> para interpretar y estructurar datos RFQ no estructurados y multiling\u00fces a gran escala<\/li>\n<\/ul>\n<\/div>\n                <\/div>\n                                <div class=\"three-column-tiles__item flickity-slide\">\n                    <div class=\"three-column-tiles__icon\">\n                        \n    \n            <div class=\"three-column-tiles__icon-img\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2024\/08\/Icon_Hybrid-workforce-2.svg\" alt=\"\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2024\/08\/Icon_Hybrid-workforce-2.svg\" alt=\"\">\n                    <\/div>\n                        <\/div>\n                    <div class=\"three-column-tiles__description\"><p><strong>Servicios utilizados:<\/strong><\/p>\n<ul>\n<li>Motor de Clasificaci\u00f3n Impulsado por IA<\/li>\n<li>Integraci\u00f3n con el ERP para la gesti\u00f3n de reembolsos<\/li>\n<li>Automatizaci\u00f3n de Flujos de Trabajo<\/li>\n<li>L\u00f3gica Configurable para la Sensibilidad de Casos<\/li>\n<\/ul>\n<\/div>\n                <\/div>\n                                <div class=\"three-column-tiles__item flickity-slide\">\n                    <div class=\"three-column-tiles__icon\">\n                        \n    \n            <div class=\"three-column-tiles__icon-img\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2024\/08\/Icon_Direction-sign-2.svg\" alt=\"\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2024\/08\/Icon_Direction-sign-2.svg\" alt=\"\">\n                    <\/div>\n                        <\/div>\n                    <div class=\"three-column-tiles__description\"><p class=\"isSelectedEnd\"><strong>Metodolog\u00eda utilizada:<\/strong><\/p>\n<ul>\n<li class=\"isSelectedEnd\">Modelado y ajuste fino de NLP<\/li>\n<li class=\"isSelectedEnd\">Pruebas iterativas y optimizaci\u00f3n<\/li>\n<li class=\"isSelectedEnd\">Implementaci\u00f3n low-code mediante plataformas de Microsoft<\/li>\n<\/ul>\n<\/div>\n                <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\r\n\r\n<section data-loaded class=\"num-two-col container--1372\" data-block=\"appeal\/numbered-two-column-text\">\r\n    <div class=\"num-two-col__container container--1644\">\r\n        <div class=\"num-two-col__tiles\">\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>03<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>RESULTADO<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p><strong>Resultado <\/strong><\/p>\n<p class=\"isSelectedEnd\">Este proyecto transform\u00f3 la clasificaci\u00f3n de casos de un proceso laborioso y lleno de cuellos de botella en una operaci\u00f3n escalable impulsada por IA, reduciendo horas de trabajo manual mientras aumentaba la satisfacci\u00f3n del cliente.<\/p>\n<p>Este cambio operativo no solo aceler\u00f3 los tiempos de resoluci\u00f3n. Tambi\u00e9n reforz\u00f3 la reputaci\u00f3n de la aerol\u00ednea como una marca centrada en el cliente, redujo las disputas por reembolsos y mejor\u00f3 la coherencia en la forma en que los clientes experimentan la recuperaci\u00f3n del servicio.<\/p>\n<p class=\"isSelectedEnd\"><strong>Resultados Comerciales<\/strong><\/p>\n<ul>\n<li class=\"isSelectedEnd\">~5.8 FTE ahorrados en procesamiento manual<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\"><strong>Impacto Operativo<\/strong><\/p>\n<ul>\n<li class=\"isSelectedEnd\">5.000 casos procesados en 6 horas<\/li>\n<li class=\"isSelectedEnd\">99,5% de precisi\u00f3n en la clasificaci\u00f3n de comentarios sensibles<\/li>\n<li class=\"isSelectedEnd\">83% de alineaci\u00f3n con las clasificaciones humanas en general<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\"><strong>Ventaja Estrat\u00e9gica<\/strong><\/p>\n<ul>\n<li class=\"isSelectedEnd\">Reducci\u00f3n de sesgos y errores en la clasificaci\u00f3n<\/li>\n<li class=\"isSelectedEnd\">Tiempos de reembolso m\u00e1s r\u00e1pidos<\/li>\n<li class=\"isSelectedEnd\">Mayor satisfacci\u00f3n del cliente y confianza en la marca<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\"><strong>Impacto en el Cliente y la Marca<\/strong><\/p>\n<ul>\n<li>Confianza fortalecida gracias a resoluciones m\u00e1s r\u00e1pidas y precisas<\/li>\n<li>Demostraci\u00f3n del compromiso de la aerol\u00ednea con un servicio r\u00e1pido, justo y centrado en el cliente, a escala<\/li>\n<li>Mejora en la coherencia de la comunicaci\u00f3n y expectativas de reembolso<\/li>\n<\/ul>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>04<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>POR QU\u00c9 ROBOYO<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p class=\"isSelectedEnd\">En Roboyo, no solo entregamos automatizaci\u00f3n. Guiamos a las empresas a trav\u00e9s de transformaciones significativas. Con un enfoque agn\u00f3stico en tecnolog\u00eda, aplicamos la combinaci\u00f3n adecuada de IA, automatizaci\u00f3n y soluciones low-code para cumplir con los objetivos operativos espec\u00edficos de cada organizaci\u00f3n. Nuestros clientes conf\u00edan en nosotros para traducir la complejidad en claridad, ayud\u00e1ndolos a pasar de procesos manuales y propensos a errores a operaciones escalables y basadas en informaci\u00f3n.<\/p>\n<p>Combinamos excelencia t\u00e9cnica con un profundo conocimiento del sector para ofrecer:<\/p>\n<p class=\"isSelectedEnd\"><strong>Lo que entregamos:<\/strong><\/p>\n<ul>\n<li class=\"isSelectedEnd\">Estrategias de automatizaci\u00f3n de extremo a extremo que reducen costos y riesgos<\/li>\n<li class=\"isSelectedEnd\">Implementaciones de IA que elevan la inteligencia operativa<\/li>\n<li class=\"isSelectedEnd\">Integraci\u00f3n fluida con ERP, CRM y sistemas heredados<\/li>\n<li class=\"isSelectedEnd\">Extensibilidad low-code para una implementaci\u00f3n m\u00e1s r\u00e1pida y flexible<\/li>\n<li class=\"isSelectedEnd\">Soporte de transformaci\u00f3n a largo plazo, desde pilotos hasta escala empresarial<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">En Roboyo, operacionalizamos la IA para convertir la complejidad en una ventaja competitiva.<\/p>\n<p class=\"isSelectedEnd\"><strong>Convirtamos la IA en Impacto Estrat\u00e9gico<\/strong><\/p>\n<p>La clasificaci\u00f3n de casos es solo el comienzo. Si est\u00e1s listo para mejorar la velocidad, reducir costos y mejorar la experiencia del cliente con IA escalable, cont\u00e1ctanos para explorar lo que es posible con Roboyo.<\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69e48ffbcda6f  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69e48ffbcda6f {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69e48ffbcda6f {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69e48ffbcda6f {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69e48ffbcda6f {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section  data-horizontal-hide data-loaded class=\"cta cta--none cta--  async-load\" data-block=\"appeal\/cta\">\r\n    \r\n    <div class=\"cta__container container--edge-to-edge\">\r\n                    <h2 class=\"cta__title\">LLEVA TU NEGOCIO AL SIGUIENTE NIVEL. AHORA<\/h2>\r\n                        <div class=\"cta__button\">\r\n                            \n<a\n    class=\"cta__link modal-button link--dark link--dark-blue  link link--primary link--internal\"\n    href=\"#\"     aria-label=\"Contact Us: CONT\u00c1CTANOS\"    data-loaded\n>\n  <div>\n          <i><\/i>\n        <span>CONT\u00c1CTANOS<\/span>\n      <\/div>\n<\/a>                    <\/div>\r\n    <\/div>\r\n    <div class=\"cta__modal\">\r\n        \r\n    <\/div>\r\n<\/section>\n\n\n\n<section class=\"faqs-block faqs-block--small js-faqs-block-accordion\">\n  <div class=\"faqs-block__container container--1644\">\n        <h2 class=\"faqs-block__heading\">FAQs<\/h2>\n\n        <div class=\"faqs-block__faqs-items\">\n        <div class=\"faqs-block__item faqs faqs-block--small\" data-faqs-row=\"0\">\n        <h4 class=\"faqs__title\" data-faqs=\"0\"><span class=\"title\">\u00bfQu\u00e9 tan precisa es la IA al clasificar los comentarios de los clientes?<\/span><\/h4>\n        \n        <div class=\"faqs__content\">\n            <div class=\"faqs__wrapper wysiwyg\">\n                <p>Nuestra soluci\u00f3n logra un 99,5% de precisi\u00f3n en la identificaci\u00f3n de casos sensibles y un 83% de coincidencia general con la clasificaci\u00f3n humana.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n        <div class=\"faqs-block__item faqs faqs-block--small\" data-faqs-row=\"1\">\n        <h4 class=\"faqs__title\" data-faqs=\"1\"><span class=\"title\">\u00bfCon qu\u00e9 rapidez puede implementarse esto?<\/span><\/h4>\n        \n        <div class=\"faqs__content\">\n            <div class=\"faqs__wrapper wysiwyg\">\n                <p>Podemos implementar la soluci\u00f3n en cuesti\u00f3n de semanas, no meses, aprovechando las capacidades de AI Builder y la IA Generativa de Microsoft Power Platform.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n        <div class=\"faqs-block__item faqs faqs-block--small\" data-faqs-row=\"2\">\n        <h4 class=\"faqs__title\" data-faqs=\"2\"><span class=\"title\">\u00bfPuede el sistema gestionar comentarios en varios idiomas?<\/span><\/h4>\n        \n        <div class=\"faqs__content\">\n            <div class=\"faqs__wrapper wysiwyg\">\n                <p>S\u00ed, puede entrenarse para clasificar y responder en varios idiomas, seg\u00fan los requisitos del cliente.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n        <div class=\"faqs-block__item faqs faqs-block--small\" data-faqs-row=\"3\">\n        <h4 class=\"faqs__title\" data-faqs=\"3\"><span class=\"title\">\u00bfC\u00f3mo afecta esto a los costos operativos?<\/span><\/h4>\n        \n        <div class=\"faqs__content\">\n            <div class=\"faqs__wrapper wysiwyg\">\n                <p>Reduce los costos al eliminar el trabajo manual, minimizar los reembolsos incorrectos y liberar a los equipos para centrarse en tareas de mayor valor.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n        <div class=\"faqs-block__item faqs faqs-block--small\" data-faqs-row=\"4\">\n        <h4 class=\"faqs__title\" data-faqs=\"4\"><span class=\"title\">\u00bfEs personalizable seg\u00fan nuestras categor\u00edas espec\u00edficas de feedback?<\/span><\/h4>\n        \n        <div class=\"faqs__content\">\n            <div class=\"faqs__wrapper wysiwyg\">\n                <p>Por supuesto. Adaptamos el modelo de clasificaci\u00f3n a tus categor\u00edas espec\u00edficas de feedback, flujos de trabajo y reglas de negocio.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n    <\/div>  <\/div>\n<\/section>","protected":false},"featured_media":94680,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"case_study-category":[],"topic":[1122,872,959],"industry":[1113],"function":[894],"class_list":["post-96955","case_study","type-case_study","status-publish","format-standard","has-post-thumbnail","hentry","topic-ai-es","topic-rpa-es","topic-servicios-gestionados","industry-todas-las-industrias","function-atencion-al-cliente"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Clasificaci\u00f3n de Casos Impulsada por IA: Aumentando la Precisi\u00f3n y Ahorrando 5,8 FTE en Atenci\u00f3n al Cliente - Roboyo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Clasificaci\u00f3n de Casos Impulsada por IA: Aumentando la Precisi\u00f3n y Ahorrando 5,8 FTE en Atenci\u00f3n al Cliente\" \/>\n<meta property=\"og:url\" content=\"https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/\" \/>\n<meta property=\"og:site_name\" content=\"Roboyo\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-24T13:14:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/roboyo.global\/app\/uploads\/2025\/05\/us-airline-case-study-ai-processing.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1999\" \/>\n\t<meta property=\"og:image:height\" content=\"1333\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/\",\"url\":\"https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/\",\"name\":\"Clasificaci\u00f3n de Casos Impulsada por IA: Aumentando la Precisi\u00f3n y Ahorrando 5,8 FTE en Atenci\u00f3n al Cliente - Roboyo\",\"isPartOf\":{\"@id\":\"https:\/\/roboyo.global\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/roboyo.global\/app\/uploads\/2025\/05\/us-airline-case-study-ai-processing.jpg\",\"datePublished\":\"2025-05-07T11:53:00+00:00\",\"dateModified\":\"2025-11-24T13:14:55+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/#breadcrumb\"},\"inLanguage\":\"es-ES\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es-ES\",\"@id\":\"https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/#primaryimage\",\"url\":\"https:\/\/roboyo.global\/app\/uploads\/2025\/05\/us-airline-case-study-ai-processing.jpg\",\"contentUrl\":\"https:\/\/roboyo.global\/app\/uploads\/2025\/05\/us-airline-case-study-ai-processing.jpg\",\"width\":1999,\"height\":1333},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/roboyo.global\/es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Case Studies\",\"item\":\"https:\/\/roboyo.global\/es\/blog\/case-study\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Clasificaci\u00f3n de Casos Impulsada por IA: Aumentando la Precisi\u00f3n y Ahorrando 5,8 FTE en Atenci\u00f3n al Cliente\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/roboyo.global\/es\/#website\",\"url\":\"https:\/\/roboyo.global\/es\/\",\"name\":\"Roboyo - Your Agentic Automation & AI Partner of Choice\",\"description\":\"We take what\u2019s possible to the next level. Now.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/roboyo.global\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es-ES\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Clasificaci\u00f3n de Casos Impulsada por IA: Aumentando la Precisi\u00f3n y Ahorrando 5,8 FTE en Atenci\u00f3n al Cliente - Roboyo","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/","og_locale":"es_ES","og_type":"article","og_title":"Clasificaci\u00f3n de Casos Impulsada por IA: Aumentando la Precisi\u00f3n y Ahorrando 5,8 FTE en Atenci\u00f3n al Cliente","og_url":"https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/","og_site_name":"Roboyo","article_modified_time":"2025-11-24T13:14:55+00:00","og_image":[{"width":1999,"height":1333,"url":"https:\/\/roboyo.global\/app\/uploads\/2025\/05\/us-airline-case-study-ai-processing.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/","url":"https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/","name":"Clasificaci\u00f3n de Casos Impulsada por IA: Aumentando la Precisi\u00f3n y Ahorrando 5,8 FTE en Atenci\u00f3n al Cliente - Roboyo","isPartOf":{"@id":"https:\/\/roboyo.global\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/#primaryimage"},"image":{"@id":"https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/#primaryimage"},"thumbnailUrl":"https:\/\/roboyo.global\/app\/uploads\/2025\/05\/us-airline-case-study-ai-processing.jpg","datePublished":"2025-05-07T11:53:00+00:00","dateModified":"2025-11-24T13:14:55+00:00","breadcrumb":{"@id":"https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/#breadcrumb"},"inLanguage":"es-ES","potentialAction":[{"@type":"ReadAction","target":["https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/"]}]},{"@type":"ImageObject","inLanguage":"es-ES","@id":"https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/#primaryimage","url":"https:\/\/roboyo.global\/app\/uploads\/2025\/05\/us-airline-case-study-ai-processing.jpg","contentUrl":"https:\/\/roboyo.global\/app\/uploads\/2025\/05\/us-airline-case-study-ai-processing.jpg","width":1999,"height":1333},{"@type":"BreadcrumbList","@id":"https:\/\/roboyo.global\/es\/case-study\/clasificacion-de-casos-impulsada-por-ia-aumentando-la-precision-y-ahorrando-58-fte-en-atencion-al-cliente\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/roboyo.global\/es\/"},{"@type":"ListItem","position":2,"name":"Case Studies","item":"https:\/\/roboyo.global\/es\/blog\/case-study\/"},{"@type":"ListItem","position":3,"name":"Clasificaci\u00f3n de Casos Impulsada por IA: Aumentando la Precisi\u00f3n y Ahorrando 5,8 FTE en Atenci\u00f3n al Cliente"}]},{"@type":"WebSite","@id":"https:\/\/roboyo.global\/es\/#website","url":"https:\/\/roboyo.global\/es\/","name":"Roboyo - Your Agentic Automation & AI Partner of Choice","description":"We take what\u2019s possible to the next level. Now.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/roboyo.global\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es-ES"}]}},"_links":{"self":[{"href":"https:\/\/roboyo.global\/es\/wp-json\/wp\/v2\/case_study\/96955","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/roboyo.global\/es\/wp-json\/wp\/v2\/case_study"}],"about":[{"href":"https:\/\/roboyo.global\/es\/wp-json\/wp\/v2\/types\/case_study"}],"version-history":[{"count":3,"href":"https:\/\/roboyo.global\/es\/wp-json\/wp\/v2\/case_study\/96955\/revisions"}],"predecessor-version":[{"id":96958,"href":"https:\/\/roboyo.global\/es\/wp-json\/wp\/v2\/case_study\/96955\/revisions\/96958"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/roboyo.global\/es\/wp-json\/wp\/v2\/media\/94680"}],"wp:attachment":[{"href":"https:\/\/roboyo.global\/es\/wp-json\/wp\/v2\/media?parent=96955"}],"wp:term":[{"taxonomy":"case_study-category","embeddable":true,"href":"https:\/\/roboyo.global\/es\/wp-json\/wp\/v2\/case_study-category?post=96955"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/roboyo.global\/es\/wp-json\/wp\/v2\/topic?post=96955"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/roboyo.global\/es\/wp-json\/wp\/v2\/industry?post=96955"},{"taxonomy":"function","embeddable":true,"href":"https:\/\/roboyo.global\/es\/wp-json\/wp\/v2\/function?post=96955"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}