{"id":71428,"date":"2023-12-05T05:16:51","date_gmt":"2023-12-05T05:16:51","guid":{"rendered":"https:\/\/roboyo.global\/?post_type=case_study&#038;p=71428"},"modified":"2024-08-23T11:57:42","modified_gmt":"2024-08-23T10:57:42","slug":"servicios-financieros-proporcionando-workfloy-gestion-de-casos","status":"publish","type":"case_study","link":"https:\/\/roboyo.global\/es\/casos-de-exito\/servicios-financieros-proporcionando-workfloy-gestion-de-casos\/","title":{"rendered":"Servicios Financieros: Gesti\u00f3n De Casos Mediante Flujo De Trabajo"},"content":{"rendered":"\n\n<section  data-loaded data-nav-transparent\n    class=\"hero-header-3 hero-header-3--no-cat \">\n    <div class=\"hero-header-3__wrapper\">\n        <div class=\"hero-header-3__video hero-header-3__video--overlay\">\n                                    \n    \n            <div class=\"hero-header-3__image\" data-lazy=\"1\">\n            <img decoding=\"async\" src=\"https:\/\/roboyo.global\/app\/uploads\/2021\/11\/jeffrey-blum-7-gaPkhIgqs-unsplash-min-scaled.jpg\" alt=\"Skyscraper glass buildings with blue tinge\" loading=\"eager\" fetchpriority=\"high\">\n        <\/div>\n                                                            <\/div>\n        <div class=\"hero-header-3__container\">\n            <div class=\"hero-header-3__content\">\n                                <p class=\"hero-header-3__title\">ROBOYO X COMPA\u00d1\u00cdA DE SERVICIOS FINANCIEROS<\/p>\n                \n                                                <h1 class=\"hero-header-3__subtitle\">\n                    <span>OFRECIENDO UN \u00a0FLUJO DE TRABAJO Y GESTI\u00d3N DE CASOS DEL SIGUIENTE NIVEL<\/span>\n                <\/h1>\n                \n                                <div class=\"hero-header-3__reading\">\n                    <span>\n                        Dec 5, 2023 |\n                    <\/span>\n                                        <span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\"><\/span> <span class=\"rt-time\"> &lt; 1<\/span> <span class=\"rt-label rt-postfix\">min leer<\/span><\/span>                                    <\/div>\n                            <\/div>\n                    <\/div>\n                <div class=\"hero-header-3__gradient hero-header-3__gradient--overall\"\n            style=\"background: linear-gradient(, rgb() 0%, rgb() 100%)\">\n        <\/div>\n            <\/div>\n<\/section>\n\n<div class=\"post-info\">\n    <div class=\"post-info__container\">\n        \r\n<a href=\"https:\/\/roboyo.global\/es\/author\/roboyo\/\" class=\"author \">\r\n            \n    \n            <div class=\"author__image\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2021\/07\/Roboyo-Avatar-1.png\" alt=\"Roboyo\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2021\/07\/Roboyo-Avatar-1.png\" alt=\"Roboyo\">\n                    <\/div>\n            <div class=\"author__content\">\r\n            <h6 class=\"author__title\">Autor<\/h6>\r\n            <p class=\"author__name\">Roboyo<\/p>\r\n        <\/div>\r\n    <\/a>        \r\n<div class=\"share share--cpt\">\r\n    <p class=\"share__title\">COMPARTIR INSIGHT<\/p>\r\n    <ul class=\"share__socials share--cpt\">\r\n                                <li target=\"_blank\" class=\"share__social share__social--linkedin\">\r\n                <a href=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https:\/\/roboyo.global\/es\/casos-de-exito\/servicios-financieros-proporcionando-workfloy-gestion-de-casos\/&#038;title=Servicios Financieros: Gesti\u00f3n De Casos Mediante Flujo De Trabajo\" target=\"_blank\">\r\n                    <svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fab\" data-icon=\"linkedin-in\" role=\"img\" 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687.828L521.697 619.934L144.011 79.6944H306.615L611.412 515.685L658.88 583.579L1055.08 1150.3H892.476L569.165 687.854V687.828Z\" \/>\n<\/svg>                <\/a>\r\n            <\/li>\r\n                                <li target=\"_blank\" class=\"share__social share__social--mail\">\r\n                <a href=\"mailto:?body=https:\/\/roboyo.global\/es\/casos-de-exito\/servicios-financieros-proporcionando-workfloy-gestion-de-casos\/&#038;subject=Insights del siguiente nivel de Roboyo\" target=\"_blank\">\r\n                    <svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"envelope\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\" class=\"\"><\/path><\/svg>                <\/a>\r\n            <\/li>\r\n                    <\/ul>\r\n<\/div>    <\/div>\n    <div class=\"post-info__progress\"><\/div>\n<\/div>\n\n\n\r\n\r\n<section  class=\"case-study-intro\" data-block=\"appeal\/case-study-intro\">\r\n  <div class=\"case-study-intro__container container--1372\">\r\n    <div class=\"case-study-intro__columns\">\r\n      <div class=\"case-study-intro__col case-study-intro__col--lg\">\r\n        <h4>Ofreciendo un  flujo de trabajo y gestion de casos del siguiente nivel.<\/h4>\r\n        <p>Una destacada organizaci\u00f3n de servicios financieros se estaba enfrentando a grandes cantidades de trabajo manual en la gesti\u00f3n de deudas. Mediante la creaci\u00f3n de flujos de trabajo automatizados y la gesti\u00f3n de casos utilizando la automatizaci\u00f3n inteligente, proporcionamos flexibilidad, reducimos la complejidad y aumentamos la productividad y precisi\u00f3n.<\/p>\n      <\/div>\r\n      <div class=\"case-study-intro__col case-study-intro__col--sml\">\r\n        <p>Nuestro cliente: Un destacado proveedor europeo de servicios financieros que brinda apoyo a sus clientes a lo largo del ciclo de pr\u00e9stamos.<\/p>\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\n\n\r\n\r\n<section data-loaded class=\"three-stats three-stats--very-light-grey\" data-block=\"appeal\/three-stats\" data-total-stats=\"3\">\r\n    <div class=\"three-stats__container\">\r\n        <div class=\"three-stats__inner container--1644--desktop\">\r\n                            <h3 class=\"three-stats__title\">Impacto<\/h3>\r\n                        <div class=\"three-stats__stats\">\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">ACCESIBILIDAD<\/div>\r\n                                                                            <div class=\"three-stats__image\">\r\n                                                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Main_blue_-_Ink\" viewBox=\"0 0 732.55 613.41\"><defs><style>.cls-1{fill:#101828;}.cls-2{fill:#2154ed;}<\/style><\/defs><g><path class=\"cls-2\" d=\"m364.59,224.43c61.88,0,112.22-50.34,112.22-112.22S426.47,0,364.59,0s-112.22,50.34-112.22,112.22,50.34,112.22,112.22,112.22Zm-.08-206.8c52.19,0,94.65,42.46,94.65,94.65s-42.46,94.53-94.65,94.53-94.55-42.41-94.55-94.53,42.42-94.65,94.55-94.65Z\"><\/path><path class=\"cls-2\" d=\"m520.93,317.32h-.24l.24-.06c.01-.07.02-.25.02-.52v-.08c0-.09,0-.19,0-.3,0-.12,0-.25.01-.39.02-.89.03-2.25,0-3.92-.01-.39-.02-.79-.03-1.21h0c-.08-2.12-.22-4.59-.49-7.14-.08-.79-.16-1.55-.24-2.27,0-.02,0-.04,0-.06-.09-.74-.17-1.44-.25-2.11-.09-.66-.17-1.28-.25-1.87-.07-.51-.14-.98-.21-1.43-.01-.06-.02-.13-.03-.19,0-.02,0-.05,0-.07-.02-.09-.03-.17-.05-.25-.18-1.03-.27-1.35-.27-1.35l-.02-.11c-7.39-32.5-36.93-56.08-70.24-56.08h-34.78l-49.5,85.74-49.43-85.62-.07-.12h-34.77c-33.06,0-61.76,22.42-69.81,54.53l-.03.12c-.06.19-.19.61-.34,1.2-.02.08-.04.16-.06.24,0,.01-.01.03-.01.04-.02.07-.03.14-.05.21-.06.25-.13.52-.19.81l-.06.24c-.05.21-.09.43-.14.66-.07.31-.13.64-.2.98-.07.33-.13.68-.19,1.04-.13.69-.24,1.42-.33,2.18-.01.03-.01.06-.01.1-.11.78-.19,1.58-.25,2.41-.11,1.58-.19,3.29-.24,4.91-.01.12-.01.23-.01.34-.05,1.36-.07,2.64-.09,3.69-.01.66-.02,1.24-.03,1.69v141.51c0,87.45,70.17,158.6,156.41,158.6s156.39-71.16,156.39-158.61l-.15-137.48Zm-156.24,278.52c-76.55,0-138.84-63.27-138.84-141.03v-144.84c0-30.03,24.44-54.46,54.48-54.46h24.62l59.44,102.92.21.38,59.67-103.3h24.62c30.05,0,54.48,24.43,54.48,54.47l.16,144.83c0,77.76-62.27,141.03-138.84,141.03Z\"><\/path><\/g><g><path class=\"cls-1\" d=\"m611.59,272.77c48.87,0,88.63-39.76,88.63-88.62s-39.76-88.61-88.63-88.61-88.62,39.75-88.62,88.61,39.75,88.62,88.62,88.62Zm0-159.65c39.17,0,71.04,31.87,71.04,71.03s-31.87,71.04-71.04,71.04-71.02-31.87-71.02-71.04,31.86-71.03,71.02-71.03Z\"><\/path><path class=\"cls-1\" d=\"m675.72,287.97h-27.64l-36.38,63.01-36.32-62.88-.07-.13h-27.64c-7.48,0-14.17,1.23-20.43,3.77-1.76.7-3.53,1.55-5.26,2.5l-2.58,1.22c.02.08.03.16.05.25,0,.02,0,.05,0,.07.01.06.02.13.03.19.07.45.14.92.21,1.43.08.59.16,1.21.25,1.87.08.67.16,1.37.25,2.11,0,.02,0,.04,0,.06.08.72.16,1.48.24,2.27.27,2.56.41,5.03.49,7.13h0c.01.43.02.84.03,1.22.03,1.67.02,3.03,0,3.92-.01.14-.01.27-.01.39,0,.11,0,.21,0,.3v.08c.46-.61,2.33-2.11,2.95-2.62,1.23-1.07,2.48-2.03,3.71-2.85l.07-.05s.08-.06.08-.07c5.74-3.83,12.06-5.61,19.91-5.61h17.49l46.33,80.22.22.37,46.53-80.59h17.5c21.64,0,39.26,17.62,39.26,39.26v76.45c0,4.85,3.94,8.79,8.79,8.79s8.78-3.95,8.78-8.79v-76.45c0-31.34-25.49-56.84-56.83-56.84Z\"><\/path><path class=\"cls-1\" d=\"m120.79,272.77c48.86,0,88.61-39.76,88.61-88.62s-39.75-88.61-88.61-88.61-88.61,39.75-88.61,88.61,39.75,88.62,88.61,88.62Zm0-159.65c39.17,0,71.04,31.87,71.04,71.03s-31.87,71.04-71.04,71.04-71.04-31.87-71.04-71.04,31.87-71.03,71.04-71.03Z\"><\/path><path class=\"cls-1\" d=\"m204.45,291.39c-6.04-2.3-12.43-3.42-19.56-3.42h-27.64l-36.38,63.01-36.32-62.88-.07-.13h-27.64c-31.35,0-56.84,25.5-56.84,56.84v76.45c0,4.85,3.95,8.79,8.79,8.79s8.78-3.95,8.78-8.79v-76.45c0-21.64,17.62-39.26,39.28-39.26h17.49l46.33,80.22.22.37,46.54-80.59h17.48c7.33,0,13.35,1.64,18.91,5.16l4.47,3.19v-.6c.01-.45.02-1.03.03-1.69.02-1.05.04-2.33.09-3.69,0-.11,0-.22.01-.34.05-1.62.13-3.33.24-4.91.06-.83.14-1.63.25-2.41,0-.04,0-.07.01-.1.09-.76.2-1.49.33-2.18.06-.36.12-.71.19-1.04.06-.34.13-.67.2-.98.05-.23.09-.45.14-.66l.06-.24c.06-.29.13-.56.19-.81.02-.07.03-.14.05-.21,0-.01.01-.03.01-.04.02-.08.04-.16.06-.24l-2.83-1.19c-.85-.39-1.79-.78-2.86-1.19Z\"><\/path><\/g><\/svg>                                                             <\/div>\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>Varios equipos pudieron acceder al mismo proceso y flujo de trabajo, lo que permiti\u00f3 una mayor consistencia, impuls\u00f3 la productividad y aument\u00f3 la satisfacci\u00f3n del cliente.<\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">TIEMPO DE VALORACI\u00d3N<\/div>\r\n                                                                            <div class=\"three-stats__text-stats  \">\r\n                                                                    <span class=\"three-stats__main-stat\">4<\/span>\r\n                                                                                                    <span class=\"three-stats__suffix-text\">MONTHS<\/span>\r\n                                                            <\/div>\r\n\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>Desde el proyecto hasta la implementaci\u00f3n, nuestra soluci\u00f3n aport\u00f3 flexibilidad, reducci\u00f3n de la complejidad y aumento de la productividad y precisi\u00f3n en 4 meses.<\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">DATOS MEJORADOS<\/div>\r\n                                                                            <div class=\"three-stats__image\">\r\n                                                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Main_blue_-_Ink\" viewBox=\"0 0 764.01 764.03\"><defs><style>.cls-1{fill:#101828;}.cls-2{fill:#2154ed;}<\/style><\/defs><path class=\"cls-2\" d=\"m511.62,283.96l-171.64,171.64-85.38-85.38c-3.4-3.4-8.93-3.4-12.33,0-1.65,1.65-2.56,3.84-2.56,6.17s.91,4.52,2.56,6.17l91.55,91.55c1.65,1.65,3.84,2.56,6.17,2.56s4.52-.91,6.17-2.56l177.81-177.81c3.4-3.4,3.4-8.93,0-12.33-3.4-3.4-8.93-3.4-12.33,0Z\"><\/path><path class=\"cls-2\" d=\"m382.01,141.36c-132.7,0-240.65,107.96-240.65,240.65s107.96,240.65,240.65,240.65,240.65-107.96,240.65-240.65-107.96-240.65-240.65-240.65Zm0,463.86c-123.08,0-223.21-100.13-223.21-223.21s100.13-223.21,223.21-223.21,223.21,100.13,223.21,223.21-100.13,223.21-223.21,223.21Z\"><\/path><path class=\"cls-1\" 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                                                            <\/div>\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>Nuestra soluci\u00f3n maximiz\u00f3 el control operativo y la confianza mejorando el cumplimiento, la precisi\u00f3n, la generaci\u00f3n de informes, la visibilidad y la reducci\u00f3n del tiempo de procesamiento.<\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\n\r\n\r\n<section data-loaded class=\"num-two-col container--1372\" data-block=\"appeal\/numbered-two-column-text\">\r\n    <div class=\"num-two-col__container container--1644\">\r\n        <div class=\"num-two-col__tiles\">\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>01<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>DESAF\u00cdO<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p>La Ejecuci\u00f3n Jur\u00eddica es compleja y contiene m\u00faltiples subprocesos y diferentes departamentos, tanto internos como externos. Dentro de los procesos, existen diferentes acciones que deben completarse seg\u00fan la tarea requerida y hay mucha interacci\u00f3n entre diferentes partes interesadas para garantizar que los casos puedan fluir desde su creaci\u00f3n hasta su resoluci\u00f3n.<\/p>\n<p>El proceso actual se realizaba manualmente con m\u00faltiples rastreadores de Excel online y offline. Por tanto, el proceso era dif\u00edcil de gestionar y obtener una visibilidad clara del flujo de trabajo actual, consum\u00eda much\u00edsimo tiempo y provocaba incoherencias en el proceso.<\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>1<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>SOLUCI\u00d3N<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p>Roboyo cre\u00f3 un mapa de proceso completo de Ejecuci\u00f3n Jur\u00eddica mediante la creaci\u00f3n de m\u00faltiples Flujos de Trabajo. El proceso comenzaba con la preparaci\u00f3n del caso, recopilando algunas piezas b\u00e1sicas de informaci\u00f3n, y luego pasaba al subproceso seleccionado.<\/p>\n<p>Se les dio a los usuarios la capacidad de suspender casos por razones espec\u00edficas, lo que les permiti\u00f3 gestionar sin problemas sus flujos de trabajo. Creamos informes que permit\u00edan a los managers ver qu\u00e9 estaba donde, por qu\u00e9 y durante cu\u00e1nto tiempo, incluyendo recordatorios autom\u00e1ticos incorporados para evitar se incumplieran las fechas de vencimiento.<\/p>\n<p>Al crear una funcionalidad de transferencia de casos que permit\u00eda que los casos se movieran de un usuario a otro, hab\u00eda una pista de auditor\u00eda clara, algo que no hab\u00edan tenido antes y que les encant\u00f3.<\/p>\n<p>Se cre\u00f3 un receptor de correo electr\u00f3nico para adjuntar autom\u00e1ticamente respuestas de correo electr\u00f3nico a los casos, notificar a los gestores de casos de una respuesta y actualizar el estado del caso para confirmar la respuesta. Tambi\u00e9n creamos una funcionalidad que permit\u00eda a los usuarios enviar correos electr\u00f3nicos mediante plantillas predefinidas para ahorrar tiempo y garantizar la precisi\u00f3n y consistencia de la correspondencia.<\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>03<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>RESULTADO<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p>La organizaci\u00f3n ahora cuenta con un flujo de trabajo que mueve los casos a etapas definidas a medida que el usuario realiza tareas. Proporcionar una mayor visibilidad de todo su flujo de trabajo y un pron\u00f3stico predictivo de cu\u00e1ndo se completar\u00e1n las tareas y casos les permiti\u00f3 informar sobre la posici\u00f3n actual y brindar informaci\u00f3n adicional para ayudar en la toma de decisiones futuras.<\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/section>\n\n\r\n\r\n<section  data-horizontal-hide data-loaded class=\"cta cta--none cta--  async-load\" data-block=\"appeal\/cta\">\r\n    \r\n    <div class=\"cta__container container--edge-to-edge\">\r\n                    <h2 class=\"cta__title\">PASA AL SIGUIENTE NIVEL. AHORA<\/h2>\r\n                        <div class=\"cta__button\">\r\n                            \n<a\n    class=\"cta__link modal-button link--dark link--dark-blue  link link--primary link--internal\"\n    href=\"#contact_us_-_english_modal\"     aria-label=\"Contact Us: CONTACTO\"    data-loaded\n>\n  <div>\n          <i><\/i>\n        <span>CONTACTO<\/span>\n      <\/div>\n<\/a>                    <\/div>\r\n    <\/div>\r\n    <div class=\"cta__modal\">\r\n        \r\n    <\/div>\r\n<\/section>","protected":false},"featured_media":43286,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"case_study-category":[],"topic":[1005],"industry":[893],"function":[940],"class_list":["post-71428","case_study","type-case_study","status-publish","format-standard","has-post-thumbnail","hentry","topic-mineria-de-procesos","industry-servicios-financieros","function-recursos-humanos-y-administracion"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.8) - 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