{"id":55756,"date":"2023-05-09T07:01:56","date_gmt":"2023-05-09T06:01:56","guid":{"rendered":"https:\/\/roboyo.global\/?post_type=case_study&#038;p=55756"},"modified":"2024-08-23T12:04:59","modified_gmt":"2024-08-23T11:04:59","slug":"seguros-ofrecer-una-experiencia-de-cliente-de-un-nivel-superior","status":"publish","type":"case_study","link":"https:\/\/roboyo.global\/es\/case-study\/seguros-ofrecer-una-experiencia-de-cliente-de-un-nivel-superior\/","title":{"rendered":"Seguros: CX al siguiente nivel"},"content":{"rendered":"\n\n<section data-nav-transparent data-loaded data-nav-transparent\n    class=\"hero-header-3 hero-header-3--left hero-header-3--no-cat \">\n    <div class=\"hero-header-3__wrapper\">\n        <div class=\"hero-header-3__video hero-header-3__video--overlay\">\n                                    \n    \n            <div class=\"hero-header-3__image\" data-lazy=\"1\">\n            <img decoding=\"async\" src=\"https:\/\/roboyo.global\/app\/uploads\/2021\/05\/img-sbf-finance-square_optimized.jpg\" alt=\"People looking at mobile phones\" loading=\"eager\" fetchpriority=\"high\">\n        <\/div>\n                                                            <\/div>\n        <div class=\"hero-header-3__container\">\n            <div class=\"hero-header-3__content\">\n                                <p class=\"hero-header-3__title\">ROBOYO X AOK NIEDERSACHSEN <\/p>\n                \n                                                <h1 class=\"hero-header-3__subtitle\">\n                    <span>OFRECER UNA EXPERIENCIA DE CLIENTE DE UN NIVEL SUPERIOR<\/span>\n                <\/h1>\n                \n                                <div class=\"hero-header-3__reading\">\n                    <span>\n                        May 9, 2023 |\n                    <\/span>\n                                        <span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\"><\/span> <span class=\"rt-time\"> &lt; 1<\/span> <span class=\"rt-label rt-postfix\">min leer<\/span><\/span>                                    <\/div>\n                            <\/div>\n                        \n    \n            <div class=\"hero-header-3__side-image\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2022\/01\/AOK-logo-150x150.png\" alt=\"AOK logo\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/01\/AOK-logo.png\" alt=\"AOK logo\">\n                    <\/div>\n                        <\/div>\n                <div class=\"hero-header-3__gradient hero-header-3__gradient--overall\"\n            style=\"background: linear-gradient(180deg, rgba(86,86,86,.8) 0%, rgba(86,86,86,.1) 100%)\">\n        <\/div>\n            <\/div>\n<\/section>\n\n<div class=\"post-info\">\n    <div class=\"post-info__container\">\n        \r\n<a href=\"https:\/\/roboyo.global\/es\/author\/roboyo\/\" class=\"author \">\r\n            \n    \n            <div class=\"author__image\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2021\/07\/Roboyo-Avatar-1.png\" alt=\"Roboyo\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2021\/07\/Roboyo-Avatar-1.png\" alt=\"Roboyo\">\n                    <\/div>\n            <div class=\"author__content\">\r\n            <h6 class=\"author__title\">Autor<\/h6>\r\n            <p class=\"author__name\">Roboyo<\/p>\r\n        <\/div>\r\n    <\/a>        \r\n<div class=\"share share--cpt\">\r\n    <p class=\"share__title\">COMPARTIR INSIGHT<\/p>\r\n    <ul class=\"share__socials share--cpt\">\r\n                                <li target=\"_blank\" class=\"share__social share__social--linkedin\">\r\n                <a href=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https:\/\/roboyo.global\/es\/case-study\/seguros-ofrecer-una-experiencia-de-cliente-de-un-nivel-superior\/&#038;title=Seguros: CX al siguiente nivel\" target=\"_blank\">\r\n                    <svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fab\" data-icon=\"linkedin-in\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\">\r\n<path fill=\"currentColor\" d=\"M100.28 448H7.4V148.9h92.88zM53.79 108.1C24.09 108.1 0 83.5 0 53.8a53.79 53.79 0 0 1 107.58 0c0 29.7-24.1 54.3-53.79 54.3zM447.9 448h-92.68V302.4c0-34.7-.7-79.2-48.29-79.2-48.29 0-55.69 37.7-55.69 76.7V448h-92.78V148.9h89.08v40.8h1.3c12.4-23.5 42.69-48.3 87.88-48.3 94 0 111.28 61.9 111.28 142.3V448z\" class=\"\"><\/path>\r\n<\/svg>                <\/a>\r\n            <\/li>\r\n                                <li target=\"_blank\" class=\"share__social share__social--facebook\">\r\n                <a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/roboyo.global\/es\/case-study\/seguros-ofrecer-una-experiencia-de-cliente-de-un-nivel-superior\/\" target=\"_blank\">\r\n                    <svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fab\" data-icon=\"facebook-f\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\">\r\n<path fill=\"currentColor\" d=\"M279.14 288l14.22-92.66h-88.91v-60.13c0-25.35 12.42-50.06 52.24-50.06h40.42V6.26S260.43 0 225.36 0c-73.22 0-121.08 44.38-121.08 124.72v70.62H22.89V288h81.39v224h100.17V288z\" class=\"\"><\/path>\r\n<\/svg>                <\/a>\r\n            <\/li>\r\n                                <li target=\"_blank\" class=\"share__social share__social--twitter\">\r\n                <a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/roboyo.global\/es\/case-study\/seguros-ofrecer-una-experiencia-de-cliente-de-un-nivel-superior\/&#038;text=Seguros: CX al siguiente nivel\" target=\"_blank\">\r\n                    <svg width=\"1200\" height=\"1227\" viewBox=\"0 0 1200 1227\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n    <path d=\"M714.163 519.284L1160.89 0H1055.03L667.137 450.887L357.328 0H0L468.492 681.821L0 1226.37H105.866L515.491 750.218L842.672 1226.37H1200L714.137 519.284H714.163ZM569.165 687.828L521.697 619.934L144.011 79.6944H306.615L611.412 515.685L658.88 583.579L1055.08 1150.3H892.476L569.165 687.854V687.828Z\" \/>\n<\/svg>                <\/a>\r\n            <\/li>\r\n                                <li target=\"_blank\" class=\"share__social share__social--mail\">\r\n                <a href=\"mailto:?body=https:\/\/roboyo.global\/es\/case-study\/seguros-ofrecer-una-experiencia-de-cliente-de-un-nivel-superior\/&#038;subject=Insights del siguiente nivel de Roboyo\" target=\"_blank\">\r\n                    <svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"envelope\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\" class=\"\"><\/path><\/svg>                <\/a>\r\n            <\/li>\r\n                    <\/ul>\r\n<\/div>    <\/div>\n    <div class=\"post-info__progress\"><\/div>\n<\/div>\n\n\n\r\n\r\n\r\n<section  class=\"image-case-study\" data-block=\"appeal\/image-case-study\">\r\n  <div class=\"image-case-study__container container--1088-ultrawide\">\r\n    <div class=\"image-case-study__row\">\r\n\r\n      \r\n          <\/div>\r\n  <\/div>\r\n<\/section>\n\n\r\n\r\n<section  class=\"case-study-intro\" data-block=\"appeal\/case-study-intro\">\r\n  <div class=\"case-study-intro__container container--1372\">\r\n    <div class=\"case-study-intro__columns\">\r\n      <div class=\"case-study-intro__col case-study-intro__col--lg\">\r\n        <h4>OFRECER UNA EXPERIENCIA DE CLIENTE DE UN NIVEL SUPERIOR<\/h4>\r\n        <p>Roboyo\u00a0inici\u00f3 y ampli\u00f3 el proceso de automatizaci\u00f3n de AOK, permiti\u00e9ndole superar las expectativas de los clientes, superar a los competidores y aumentar su cuota de mercado.<\/p>\n      <\/div>\r\n      <div class=\"case-study-intro__col case-study-intro__col--sml\">\r\n        <p>Nuestro cliente: La AOK es la mayor compa\u00f1\u00eda de seguros de salud de Alemania, con m\u00e1s de 27 millones de clientes.\u00a0Dado que los alemanes pueden elegir su proveedor de seguros de salud, las aseguradoras est\u00e1n sometidas a una presi\u00f3n cada vez mayor para centrarse m\u00e1s en el cliente y deben responder eficazmente a las solicitudes, consultas y reclamaciones de los clientes, las 24 horas del d\u00eda y a trav\u00e9s de m\u00faltiples canales.\u00a0\u00a0<\/p>\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\n\n\r\n\r\n<section data-loaded class=\"three-stats three-stats--very-light-grey\" data-block=\"appeal\/three-stats\" data-total-stats=\"3\">\r\n    <div class=\"three-stats__container\">\r\n        <div class=\"three-stats__inner container--1644--desktop\">\r\n                            <h3 class=\"three-stats__title\">Impact<\/h3>\r\n                        <div class=\"three-stats__stats\">\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">AHORRO DE COSTES\u00a0<\/div>\r\n                                                                            <div class=\"three-stats__text-stats  \">\r\n                                                                    <span class=\"three-stats__main-stat\">\u20ac1.4<\/span>\r\n                                                                                                    <span class=\"three-stats__suffix-text\">M<\/span>\r\n                                                            <\/div>\r\n\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>Nuestro programa de automatizaci\u00f3n ha permitido que AOK ahorre 1,4 millones de euros en costes anuales, alcanzando el tiempo de valor en solo 4 meses. \r\n<\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">RENTABILIDAD DE LA INVERSI\u00d3N DEL PRIMER A\u00d1O<\/div>\r\n                                                                            <div class=\"three-stats__text-stats  \">\r\n                                                                    <span class=\"three-stats__main-stat\">466<\/span>\r\n                                                                                                    <span class=\"three-stats__suffix-text\">%<\/span>\r\n                                                            <\/div>\r\n\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>Hemos reducido el tiempo de verificaci\u00f3n a menos de 1 minuto y hemos conseguido una rentabilidad de la inversi\u00f3n del 466\u00a0% en el primer a\u00f1o.\u00a0\u00a0\r\n<\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">EMPLEADOS LIBERADOS\u00a0\u00a0<\/div>\r\n                                                                            <div class=\"three-stats__text-stats  \">\r\n                                                                    <span class=\"three-stats__main-stat\">600<\/span>\r\n                                                                                                    <span class=\"three-stats__suffix-text\"> <\/span>\r\n                                                            <\/div>\r\n\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>Gracias a la automatizaci\u00f3n de los procesos con una tasa de reconocimiento \u00f3ptico de caracteres superior al 96 %, 600 empleados del servicio de atenci\u00f3n al cliente de la AOK se han liberado de tareas repetitivas y robotizadas cada a\u00f1o. \r\n<\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\n\r\n\r\n<section data-loaded class=\"num-two-col container--1372\" data-block=\"appeal\/numbered-two-column-text\">\r\n    <div class=\"num-two-col__container container--1644\">\r\n        <div class=\"num-two-col__tiles\">\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>01<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>RETO<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p>Debido a la existencia de un sistema anticuado, la AOK gestionaba un gran volumen de reclamaciones de su creciente base de clientes de forma descentralizada e ineficaz.<\/p>\n<p>Este hecho, junto con la creciente demanda de su producto de limpieza dental profesional, un elemento diferenciador del mercado para la AOK, significaba que el laborioso proceso manual ya no era viable.<\/p>\n<p>El reto era c\u00f3mo identificar y aplicar una automatizaci\u00f3n r\u00e1pida y de gran impacto.<\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>02<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>SOLUCI\u00d3N<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p>Roboyo ha proporcionado una soluci\u00f3n integral con un tiempo de creaci\u00f3n de valor de solo 4 meses.<\/p>\n<p>Los consultores de Roboyo han colaborado con el equipo de la AOK para definir un flujo de procesos y reglas armonizados y aprobados, y a continuaci\u00f3n han proporcionado casos empresariales detallados que evaluaban las configuraciones tecnol\u00f3gicas y los proveedores adecuados.<\/p>\n<p>A continuaci\u00f3n, Roboyo ha ayudado al cliente a establecer la infraestructura, as\u00ed como a desarrollar y probar la soluci\u00f3n <span data-contrast=\"none\"><a href=\"https:\/\/roboyo.global\/technologies\/intelligent-document-processing\/\" target=\"_blank\" rel=\"noopener\">OCR<\/a> <\/span>y <span data-contrast=\"none\"><a href=\"https:\/\/roboyo.global\/technologies\/robotic-process-automation\/\" target=\"_blank\" rel=\"noopener\">RPA<\/a><\/span>. Despu\u00e9s, nuestros ingenieros de automatizaci\u00f3n han implementado las automatizaciones, que cuentan con mantenimiento y asistencia continuos para todo el programa.<\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69e0413156bd0  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69e0413156bd0 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69e0413156bd0 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69e0413156bd0 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69e0413156bd0 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section data-loaded class=\"num-two-col container--1372\" data-block=\"appeal\/numbered-two-column-text\">\r\n    <div class=\"num-two-col__container container--1644\">\r\n        <div class=\"num-two-col__tiles\">\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>03<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>RESULTADO<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p>Se han automatizado enormes vol\u00famenes de transacciones que antes eran manuales.\u00a0 Los clientes reciben ahora un servicio r\u00e1pido y sin errores, y 600 empleados de la AOK se han liberado de tareas repetitivas.<\/p>\n<p>Gracias al uso de <span data-contrast=\"none\"><a href=\"https:\/\/www.abbyy.com\/flexicapture\/\" target=\"_blank\" rel=\"noopener\">ABBYY Flexicapture<\/a><\/span> y de hasta 8 robots <span data-contrast=\"none\"><a href=\"https:\/\/www.uipath.com\/\" target=\"_blank\" rel=\"noopener\">UiPath<\/a> <\/span>desatendidos, las operaciones de AOK son significativamente m\u00e1s eficientes y \u00e1giles, capaces de responder a la creciente demanda con una velocidad, escala y precisi\u00f3n de nivel superior.<\/p>\n<p>Estas mejoras en el rendimiento han proporcionado una rentabilidad de la inversi\u00f3n del 466 % en el primer a\u00f1o y se prev\u00e9 que se obtengan eficiencias operativas por valor de 4,2 millones de euros en los pr\u00f3ximos tres a\u00f1os.<\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/section>\n\n\r\n\r\n<section data-loaded class=\"testimonial container--default  \" data-block=\"appeal\/testimonial\">\r\n    <div class=\"testimonial__container\">\r\n        <div class=\"testimonial__icon\"><\/div>\r\n        <div class=\"testimonial__wysiwyg\">\r\n                            <p>Con Roboyo, tenemos un socio competente y fiable a nuestro lado. Juntos, llevamos a cabo con \u00e9xito proyectos exigentes, e integramos un alto grado de eficiencia y precisi\u00f3n en nuestros procesos.\u00a0 De este modo, nuestro personal puede dedicar su tiempo a tareas de mayor valor a\u00f1adido.<\/p>\n                    <\/div>\r\n                    <p class=\"testimonial__author\">Annabell Siemonsen, Directora\u00a0de proyectos de automatizaci\u00f3n de procesos rob\u00f3ticos, AOK\u00a0<\/p>\r\n            <\/div>\r\n    <div class=\"testimonial__source\">\r\n        <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69e04131582ce  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69e04131582ce {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69e04131582ce {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69e04131582ce {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69e04131582ce {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69e041315858d  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69e041315858d {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69e041315858d {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69e041315858d {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69e041315858d {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section  data-horizontal-hide data-loaded class=\"cta cta--none cta--  async-load\" data-block=\"appeal\/cta\">\r\n    \r\n    <div class=\"cta__container container--edge-to-edge\">\r\n                    <h2 class=\"cta__title\">ALCANZA EL NEXT LEVEL. NOW.<\/h2>\r\n                        <div class=\"cta__button\">\r\n                            \n<a\n    class=\"cta__link modal-button link--dark link--dark-blue  link link--primary link--internal\"\n    href=\"#\"     aria-label=\"Contact Us: CONT\u00c1CTANOS\"    data-loaded\n>\n  <div>\n          <i><\/i>\n        <span>CONT\u00c1CTANOS<\/span>\n      <\/div>\n<\/a>                    <\/div>\r\n    <\/div>\r\n    <div class=\"cta__modal\">\r\n        \r\n    <\/div>\r\n<\/section>","protected":false},"featured_media":19916,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"case_study-category":[],"topic":[872],"industry":[893],"function":[894],"class_list":["post-55756","case_study","type-case_study","status-publish","format-standard","has-post-thumbnail","hentry","topic-rpa-es","industry-servicios-financieros","function-atencion-al-cliente"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.8) - 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