{"id":69598,"date":"2023-07-06T20:57:48","date_gmt":"2023-07-06T19:57:48","guid":{"rendered":"https:\/\/roboyo.global\/more-than-talk-how-conversational-ai-turns-chats-into-action\/"},"modified":"2024-06-07T16:35:53","modified_gmt":"2024-06-07T15:35:53","slug":"mehr-als-nur-reden-wie-conversational-ai-gesprache-in-taten-verwandelt","status":"publish","type":"post","link":"https:\/\/roboyo.global\/de\/blog\/mehr-als-nur-reden-wie-conversational-ai-gesprache-in-taten-verwandelt\/","title":{"rendered":"Mehr Als Nur Reden: Wie Conversational Ai Gespr\u00e4che In Taten Verwandelt"},"content":{"rendered":"\n\n<section  data-loaded data-nav-transparent\n    class=\"hero-header-3 hero-header-3--left hero-header-3--no-cat \">\n    <div class=\"hero-header-3__wrapper\">\n        <div class=\"hero-header-3__video hero-header-3__video--overlay\">\n                                    \n    \n            <div class=\"hero-header-3__image\" data-lazy=\"1\">\n            <img decoding=\"async\" src=\"https:\/\/roboyo.global\/app\/uploads\/2023\/07\/alex-ware-iIn8IKBOva0-unsplash.jpg\" alt=\"Person talking with a conversational ai chatbot\" loading=\"eager\" fetchpriority=\"high\">\n        <\/div>\n                                                            <\/div>\n        <div class=\"hero-header-3__container\">\n            <div class=\"hero-header-3__content\">\n                                <p class=\"hero-header-3__title\">Blog<\/p>\n                \n                                                <h1 class=\"hero-header-3__subtitle\">\n                    <span>Mehr Als Nur Reden: Wie Conversational Ai Gespr\u00e4che In Taten Verwandelt<\/span>\n                <\/h1>\n                \n                                <div class=\"hero-header-3__reading\">\n                    <span>\n                        Jul 6, 2023 |\n                    <\/span>\n                                        <span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\"><\/span> <span class=\"rt-time\"> 3<\/span> <span class=\"rt-label rt-postfix\">min lesen<\/span><\/span>                                    <\/div>\n                            <\/div>\n                    <\/div>\n                <div class=\"hero-header-3__gradient hero-header-3__gradient--overall\"\n            style=\"background: linear-gradient(, rgb() 0%, rgb() 100%)\">\n        <\/div>\n            <\/div>\n<\/section>\n\n<div class=\"post-info\">\n    <div class=\"post-info__container\">\n        \r\n<a href=\"https:\/\/roboyo.global\/de\/author\/roboyo\/\" class=\"author \">\r\n            \n    \n            <div class=\"author__image\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2021\/06\/Roboyo-Avatar..svg\" alt=\"Roboyo\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2021\/06\/Roboyo-Avatar..svg\" alt=\"Roboyo\">\n                    <\/div>\n            <div class=\"author__content\">\r\n            <h6 class=\"author__title\">Author<\/h6>\r\n            <p class=\"author__name\">Roboyo<\/p>\r\n        <\/div>\r\n    <\/a>        \r\n<div class=\"share share--cpt\">\r\n    <p class=\"share__title\">Share Insight:<\/p>\r\n    <ul class=\"share__socials share--cpt\">\r\n                                <li target=\"_blank\" class=\"share__social share__social--linkedin\">\r\n                <a href=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https:\/\/roboyo.global\/de\/blog\/mehr-als-nur-reden-wie-conversational-ai-gesprache-in-taten-verwandelt\/&#038;title=Mehr Als Nur Reden: Wie Conversational Ai Gespr\u00e4che In Taten Verwandelt\" target=\"_blank\">\r\n                    <svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fab\" data-icon=\"linkedin-in\" 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}\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section  class=\"article-intro\" data-block=\"appeal\/article-intro\">\r\n  <div class=\"article-intro__container container--1088-ultrawide\">\r\n    <p><strong><\/strong>\r\n      Conversational AI erm\u00f6glicht es Unternehmen, durch nat\u00fcrliche und aussagekr\u00e4ftige Unterhaltungen nahtlos mit Kunden in Kontakt zu treten.   <\/p>\r\n  <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69df01feefe18  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69df01feefe18 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69df01feefe18 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69df01feefe18 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69df01feefe18 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n<p>Wir schreiben das Jahr 2014. Sie haben gerade Ihren ersten intelligenten Lautsprecher ausgepackt. Gespannt blicken Sie auf den leuchtenden Turm, bewaffnet mit einer Reihe von Fragen, um seine Grenzen zu testen. <em>Wird es morgen regnen? Wie tief ist der Marianengraben?<\/em><\/p>\n\n\n\n<p>Nach ein paar Umdrehungen des bunten R\u00e4dchens hat er wie von Zauberhand eine Antwort parat. Die Technologie verbl\u00fcffte uns mit Dad-Jokes und Gute-Nacht-Geschichten und schlichtete freundschaftliche Streitigkeiten dar\u00fcber, wer in dem einen Film von vor f\u00fcnf Jahren die Hauptrolle spielte. Wir liebten die Technologie f\u00fcr ihre Kunstst\u00fccke.<\/p>\n\n\n\n<p>Doch unter der Oberfl\u00e4che braute sich viel mehr zusammen: Wir wurden alle immer vertrauter im Gespr\u00e4ch mit Maschinen.<\/p>\n\n\n\n<p>Ein Jahrzehnt sp\u00e4ter kommt <strong>Conversational Artificial Intelligence (CAI)<\/strong> ins Gespr\u00e4ch. Maschinen k\u00f6nnen jetzt mehr als nur einmalige Antworten geben &#8211; <em>sie sind besser denn je darin geworden, zu kommunizieren<\/em>. Und f\u00fcr Unternehmen sind sie weit mehr als nur Gespr\u00e4chspartner &#8211; CAI verwandelt jeden Sprach- oder Text-Chat in <em>Taten<\/em>. &nbsp;<\/p>\n\n\n\n<p>Hier erfahren Sie, <a href=\"https:\/\/www.mckinsey.com\/~\/media\/mckinsey\/business%20functions\/quantumblack\/our%20insights\/the%20state%20of%20ai%20in%202022%20and%20a%20half%20decade%20in%20review\/the-state-of-ai-in-2022-and-a-half-decade-in-review.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">warum ein Drittel der Organisationen diese gespr\u00e4chige<\/a> Technologie zur Unterst\u00fctzung ihrer Workflows im Bereich Studenten, Mitarbeiter und Kundenservice einsetzen.<\/p>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69df01fef0371  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69df01fef0371 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69df01fef0371 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69df01fef0371 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69df01fef0371 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n<h2 class=\"wp-block-heading has-t-h-6-font-size\" id=\"h-was-ist-conversational-ai\"><strong>Was ist Conversational AI?<\/strong><\/h2>\n\n\n\n<p>Herk\u00f6mmliche Chatbots f\u00fchlten sich formelhaft an: Sie beherrschten das Befolgen von Skripten, aber sie hatten Probleme, wenn die Anfrage eines Kunden nicht wortw\u00f6rtlich mit ihrem Drehbuch \u00fcbereinstimmte. Einen Computer dazu zu bringen, die Nuancen der Sprache zu verstehen &#8211; Umgangssprache, Eigenheiten und die 645 dokumentierten Bedeutungen des englischen Wortes &#8220;run&#8221; &#8211; war sehr ehrgeizig.<\/p>\n\n\n\n<p>Denken Sie nur an die Dutzenden von M\u00f6glichkeiten, wie ein Einzelhandelskunde um Hilfe bei der Verfolgung seiner Bestellung bitten kann:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Wo ist meine Bestellung?&nbsp;<\/li>\n\n\n\n<li>Wird mein Paket bis Dienstag ankommen?&nbsp;<\/li>\n\n\n\n<li>Wann trifft meine Bestellungein?&nbsp;<\/li>\n\n\n\n<li>K\u00f6nnen Sie mir die Sendungsverfolgungsdaten zur Verf\u00fcgung stellen?&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Conversational AI <\/strong>hilft der Technologie, mit uns auf freundliche, ansprechbare und hilfreiche Weise zu kommunizieren. Sie \u00fcberwindet die Sprachbarriere zwischen Menschen und Maschinen. Dank der Entwicklung umfangreicher Sprachmodelle wie ChatGPT k\u00f6nnen wir jetzt unsere Fragen so nat\u00fcrlich stellen, als ob wir mit einem Freund sprechen w\u00fcrden.&nbsp;<\/p>\n\n\n\n<p>Und was noch besser ist: Die sprechende Technologie stellt eine Verbindung zu Ihren Backend-Systemen her, um die Aufgaben zur Erf\u00fcllung der Kundenanfragen tats\u00e4chlich auszuf\u00fchren. CAI geht \u00fcber die Nachahmung von Gespr\u00e4chen hinaus &#8211; sie kann tats\u00e4chlich Kundenprobleme l\u00f6sen.<\/p>\n\n\n\n<p>Ein Anruf, WhatsApp, Slack &#8211; <em>wo auch immer das Gespr\u00e4ch stattfindet<\/em> &#8211; AI kann in andere Anwendungen und Software eintauchen, um <strong>automatisierte Aufgaben auszul\u00f6sen<\/strong>. Das ist eine gute Nachricht f\u00fcr Unternehmen, die ihre Kundenservicestrategie verbessern m\u00f6chten. Laut Gartner sind nur 9 % der Kunden in der Lage, ihre Probleme \u00fcber <a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2019-09-25-gartner-says-only-9--of-customers-report-solving-thei\" target=\"_blank\" rel=\"noreferrer noopener\">herk\u00f6mmliche Selbstbedienungsmethoden zu l\u00f6sen<\/a>.&nbsp;<\/p>\n\n\n\n<p>Hier sind nur einige Beispiele daf\u00fcr, wie CAI einen Chatbot-Austausch durch einen automatisierten End-to-End-Prozess leiten kann:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Erzeugen von Kundensupport-Tickets &nbsp;<\/li>\n\n\n\n<li>Abfeuern eines Geschwaders von <a href=\"https:\/\/roboyo.global\/de\/robotic-prozess-automatisierung\/\">RPA<\/a>-Bots&nbsp;&nbsp;<\/li>\n\n\n\n<li>Eingabe von Kundeninformationen in Ihr CRM&nbsp;&nbsp;<\/li>\n\n\n\n<li>Aktualisieren Sie Kundenkontaktinformationen in Ihrem ERP&nbsp;&nbsp;<\/li>\n\n\n\n<li>Stellen Sie einen Antrag auf Freistellung in Ihrem HR-System&nbsp;&nbsp;<\/li>\n\n\n\n<li>Planen Sie Termine mit einem Au\u00dfendiensttechniker&nbsp;&nbsp;<\/li>\n\n\n\n<li>Analysedaten aus verschiedenen Datenquellen zusammenstellen&nbsp;&nbsp;<\/li>\n\n\n\n<li>Sammeln Sie fehlende Dokumente und leiten Sie sie zur Datenextraktion an Ihre <a href=\"https:\/\/roboyo.global\/de\/intelligente-dokumentenverarbeitung\/\">Intelligent Document Processing (IDP<\/a>) Software weiter.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Hinter den Kulissen k\u00f6nnen Sie sehen, dass CAI mehr kann als nur chatten. CAI integriert die Konversation in Ihre gesamte Hyperautomatisierungsstrategie und aktiviert Aufgaben und Prozesse, die Ihr Unternehmen voranbringen.<\/p>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69df01fef11a2  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69df01fef11a2 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69df01fef11a2 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69df01fef11a2 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69df01fef11a2 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n<h2 class=\"wp-block-heading has-t-h-6-font-size\" id=\"h-wie-funktioniert-konversationelle-ki\"><strong><strong><strong>Wie funktioniert Konversationelle KI<\/strong>?<\/strong><\/strong><\/h2>\n\n\n\n<p>Unter der Haube kann man sich vorstellen, dass Conversational AI eine Mind Map erstellt oder das starbesetzte Gedankenexperiment der 1990er Jahre, Six Degrees to Kevin Bacon, spielt. Die Leute versuchten, ihr Netzwerk von Bekannten zu analysieren, um zu sehen, wie eng sie mit dem Hollywood-Schauspieler verbunden waren. Mathematisch gesehen spielt CAI das gleiche Spiel: Unsere Worte dienen als kontextuelle Hinweise, die unsere Frage mit der n\u00e4chstgelegenen, relevantesten Antwort verbinden. Hier sind die Technologien, die die Konversationsf\u00e4higkeiten der Technologie verbessern.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>Natural Language Processing<\/strong><\/strong><\/h3>\n\n\n\n<p>Computer sind keine passiven Beobachter in der Kommunikation, die aus trockenen, vorab geschriebenen Skripten ausw\u00e4hlen. Sie werden zu aktiven Gespr\u00e4chspartnern, die Kunden einladen, Fragen zu stellen und Probleme in einer nat\u00fcrlichen Sprache zu beschreiben.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><a><\/a><strong>Natural Language Generation<\/strong><\/h3>\n\n\n\n<p>Maschinen sind vertraut mit den Eigenheiten, Ticks und emotionalen Merkmalen der menschlichen Sprache. Hier lernen sie die F\u00e4higkeit, nicht nur uns zu verstehen, sondern auch zu antworten. Organisationen k\u00f6nnen NLG auch au\u00dferhalb von Gespr\u00e4chen einsetzen. Die gleiche Sprachbeherrschung kann Sitzungsnotizen zusammenfassen, Berichte erstellen, Dokumente vergleichen und Erkenntnisse zusammenstellen.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>Sentimentanalyse<\/strong><\/strong><\/h3>\n\n\n\n<p>Erfassen Sie den Eindruck, den ein Kunde von Ihrem Produkt oder Ihrer Dienstleistung hat. Konversations-KI kann &#8220;sp\u00fcren&#8221;, ob ein Kunde begeistert oder frustriert ist, und einen Handlungsplan entwickeln. Wenn der CAI-Agent merkt, dass das Gespr\u00e4ch aus dem Ruder l\u00e4uft oder zus\u00e4tzliches Fachwissen ben\u00f6tigt wird, wird der Anruf nahtlos an einen menschlichen Mitarbeiter weitergegeben.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>Hyperautomatisierung<\/strong><\/strong><\/h3>\n\n\n\n<p>Conversational AI ist keine eigenst\u00e4ndige Anwendung. Sie arbeitet eng mit Ihren anderen Automatisierungen zusammen. CAI-Agenten k\u00f6nnen Informationen nachschlagen, sich mit Back-End-Systemen verbinden und Texte oder E-Mails senden, die der Kunde w\u00e4hrend des Gespr\u00e4chs \u00fcberpr\u00fcfen kann.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>Machine Learning<\/strong><\/strong><\/h3>\n\n\n\n<p>Das Beste daran ist, dass jedes Gespr\u00e4ch ein Trainingstool ist. Mit jeder Interaktion lernt CAI mehr \u00fcber Ihren Kunden- und Benutzerstamm. Au\u00dferdem erh\u00e4lt es tiefere Einblicke in individuelle Vorlieben und Bed\u00fcrfnisse.&nbsp;<\/p>\n\n\n\n<p>Laut Gartner werden Chatbots bis 2027 zum <a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2022-07-27-gartner-predicts-chatbots-will-become-a-primary-customer-service-channel-within-five-years\" target=\"_blank\" rel=\"noreferrer noopener\">Hauptkanal f\u00fcr den Kundenservice werden<\/a>. Aber Unternehmen m\u00fcssen mehr tun, als nur Gespr\u00e4che zu erm\u00f6glichen. Die Menschen erwarten, dass die Konversation nicht nur schnell verl\u00e4uft, sondern auch schnell handelt. Mit Konversationeller KI tun Sie mehr als nur plaudern &#8211; Sie befeuern eine erfolgreiche Hyperautomatisierungsstrategie.<\/p>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69df01fef1c73  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69df01fef1c73 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69df01fef1c73 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69df01fef1c73 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69df01fef1c73 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n<p class=\"has-t-h-6-font-size\"><strong>Next Level. <\/strong>Now.<\/p>\n\n\n\n<p>Wohin kann Konversationelle KI Ihr Gespr\u00e4ch als n\u00e4chstes f\u00fchren? <a href=\"https:\/\/roboyo.global\/driving-innovation-with-conversational-ai?utm_source=Website&amp;utm_medium=Blog&amp;utm_campaign=Conversational+AI\">Erfahren Sie mehr in unserem Hub f\u00fcr Konversationelle KI und buchen Sie eine Demo oder Beratung mit unseren Experten, um es herauszufinden!<\/a>&nbsp;&nbsp;<\/p>\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69df01fef200e  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69df01fef200e {\r\n    height: 100px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69df01fef200e {\r\n        height: 100px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69df01fef200e {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69df01fef200e {\r\n        height: 50px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n<section data-nav-transparent data-loaded class=\"insights-cta\" data-block=\"appeal\/insights\">\r\n    <div class=\"insights-cta__container\">\r\n        <div class=\"insights-cta__content\">\r\n                            <h2 class=\"insights-cta__title\">Get next level insights<\/h2>\r\n                                        <p class=\"insights-cta__text\">Never miss an insight. 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<\/form>\n                        <\/div>\n\t\t                                    <\/div>\r\n    <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69df01ff06720  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69df01ff06720 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69df01ff06720 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69df01ff06720 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69df01ff06720 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section  data-loaded\r\n    class=\"posts-stacked container--1644-small-mobile posts-stacked--quarter  posts-stacked--light\"\r\n    data-block=\"appeal\/related-posts\">\r\n        <h2 class=\"posts-stacked__title\">Verwandte Inhalte<\/h2>\r\n\r\n    <div class=\"posts-stacked__posts\">\r\n        \n<article class=\"posts-stacked__post--related posts-stacked__post card card--post card--post-repeater card--light\">\n  \n  \n    \n            <div class=\"card__image card__image--center card__image--\" data-lazy style=\"background-color: #f1f1f1;\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/06\/pavan-trikutam-71CjSSB83Wo-unsplash-1024x683.jpg\" alt=\"6 M\u00f6glichkeiten f\u00fcr den Einstieg in die Nutzung von Chatbots und Voicebots\">\n                    <\/div>\n      <div class=\"card__body  \">\n    <h3 class=\"card__title\">6 M\u00f6glichkeiten f\u00fcr den Einstieg in die Nutzung von Chatbots und Voicebots<\/h3>\n                  <div class=\"card__content card__content--no-shave\">Du interessierst dich f\u00fcr Konversations-KI, musst aber noch die Anwendungsf\u00e4lle und die gesch\u00e4ftlichen&#8230;<\/div>\n          <a class=\"card__link\" href=\"https:\/\/roboyo.global\/de\/blog\/conversational-ai-anwendungsfaelle-6-wege-um-mit-chatbots-und-voicebots-loszulegen\/\"><\/a>\n        <\/div>\n<\/article>\n<article class=\"posts-stacked__post--related posts-stacked__post card card--post card--post-repeater card--light\">\n  \n  \n    \n            <div class=\"card__image card__image--center card__image--\" data-lazy style=\"background-color: #f1f1f1;\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/04\/robin-worrall-FPt10LXK0cg-unsplash-1024x683.jpg\" alt=\"Spotlight Konversationelle Ki\">\n                    <\/div>\n      <div class=\"card__body  \">\n    <h3 class=\"card__title\">Spotlight Konversationelle Ki<\/h3>\n                  <div class=\"card__content card__content--no-shave\">Markus Benedikt, Practice Lead f\u00fcr Conversational AI und maschinelles Lernen, ist verantwortlich f\u00fcr Ro&#8230;<\/div>\n          <a class=\"card__link\" href=\"https:\/\/roboyo.global\/de\/blog\/spotlight-conversational-ai\/\"><\/a>\n        <\/div>\n<\/article>\n<article class=\"posts-stacked__post--related posts-stacked__post card card--post card--post-repeater card--light\">\n  \n  \n    \n            <div class=\"card__image card__image--center card__image--\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2022\/03\/Cognigy-Interview-Website-Page-Header-400-\u00d7-400-px-4-150x150.png\" alt=\"Im Gespr\u00e4ch mit Cognigy\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/03\/Cognigy-Interview-Website-Page-Header-400-\u00d7-400-px-4.png\" alt=\"Im Gespr\u00e4ch mit Cognigy\">\n                    <\/div>\n      <div class=\"card__body  \">\n    <h3 class=\"card__title\">Im Gespr\u00e4ch mit Cognigy<\/h3>\n                  <div class=\"card__content card__content--no-shave\">Markus Benedikt, Conversational AI Practice Lead bei Roboyo, hat sich mit Marc Schneider, VP Partner bei &#8230;<\/div>\n          <a class=\"card__link\" href=\"https:\/\/roboyo.global\/de\/blog\/blog-im-gesprach-mit-cognigy\/\"><\/a>\n        <\/div>\n<\/article>\n<article class=\"posts-stacked__post--related posts-stacked__post card card--post card--post-repeater card--light\">\n  \n  \n    \n            <div class=\"card__image card__image--center card__image--\" data-lazy style=\"background-color: #f1f1f1;\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2023\/05\/emiliano-vittoriosi-fvxNerA8uk0-unsplash-1024x768.jpg\" alt=\"Das Leben Nach ChatGPT\">\n                    <\/div>\n      <div class=\"card__body  \">\n    <h3 class=\"card__title\">Das Leben Nach ChatGPT<\/h3>\n                  <div class=\"card__content card__content--no-shave\">Mit dem zunehmenden Hype um generative KI gibt es zwangsl\u00e4ufig diverse Argumente f\u00fcr und gegen den demo&#8230;<\/div>\n          <a class=\"card__link\" href=\"https:\/\/roboyo.global\/de\/blog\/das-leben-nach-chatgpt\/\"><\/a>\n        <\/div>\n<\/article>    <\/div>\r\n    <\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69df01ff0b910  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69df01ff0b910 {\r\n    height: 100px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69df01ff0b910 {\r\n        height: 100px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69df01ff0b910 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69df01ff0b910 {\r\n        height: 50px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section  data-horizontal-hide data-loaded class=\"cta cta--none cta--  async-load\" data-block=\"appeal\/cta\">\r\n    \r\n    <div class=\"cta__container container--edge-to-edge\">\r\n                    <h2 class=\"cta__title\">Erreichen Sie die n\u00e4chste Stufe. JETZT.<\/h2>\r\n                        <div class=\"cta__button\">\r\n                            \n<a\n    class=\"cta__link modal-button link--dark link--dark-blue  link link--primary link--internal\"\n    href=\"#cta\"     aria-label=\"Contact Us: Kontakt\"    data-loaded\n>\n  <div>\n          <i><\/i>\n        <span>Kontakt<\/span>\n      <\/div>\n<\/a>                    <\/div>\r\n    <\/div>\r\n    <div class=\"cta__modal\">\r\n        \r\n    <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Mit Conversational AI k\u00f6nnen Maschinen jetzt mehr als nur einmalige Antworten geben; sie sind besser als je zuvor darin geworden, zu antworten.<\/p>\n","protected":false},"author":1,"featured_media":61107,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6],"tags":[],"topic":[845,863,844],"industry":[1118],"function":[891],"wf_post_folders":[],"class_list":["post-69598","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-unkategorisiert","topic-ai-de","topic-idp-de","topic-rpa-de","industry-alle-industrien","function-kundenbetreuung"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Wie Conversational Ai Gespr\u00e4che In Aktionen Verwandelt<\/title>\n<meta name=\"description\" content=\"Mit Conversational AI k\u00f6nnen Maschinen mehr als nur einmalige Antworten geben; 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