{"id":10096,"date":"2021-06-04T04:09:25","date_gmt":"2021-06-04T03:09:25","guid":{"rendered":"https:\/\/roboyo.global\/conversational-ai\/"},"modified":"2025-02-11T17:51:31","modified_gmt":"2025-02-11T17:51:31","slug":"konversationelle-ki","status":"publish","type":"page","link":"https:\/\/roboyo.global\/de\/konversationelle-ki\/","title":{"rendered":"Konversationelle KI"},"content":{"rendered":"\r\n\r\n<section  data-loaded data-nav-transparent class=\"hero-header-4 hero-header-4--h6 hero-header-4--left  hero-header-4--fw\" data-block=\"appeal\/hero-4\">\r\n    <div class=\"hero-header-4__wrapper hero-header-4__wrapper--white\">\r\n        <div class=\"hero-header-4__container\">\r\n                                                <div class=\"hero-header-4__image-wrapper\">\r\n                                                    \n    \n            <div class=\"hero-header-4__image hero-header-4__image--not-svg\" data-lazy=\"1\">\n            <img decoding=\"async\" src=\"https:\/\/roboyo.global\/app\/uploads\/2021\/06\/030-CONVERSATIONAL-LIGHT-NOLOOP-200521.gif\" alt=\"conversational ai\" loading=\"eager\" fetchpriority=\"high\">\n        <\/div>\n                                                <\/div>\r\n                \r\n                        <div class=\"hero-header-4__content hero-header-4__content--\">\r\n                \r\n\r\n                                    <p class=\"hero-header-4__title h6 no-hyphens uppercase\">Technologien<\/p>\r\n                \r\n                                    <h1 class=\"hero-header-4__subtitle h3 no-hyphens uppercase\">Konversationelle KI<\/h1>\r\n                \r\n                \r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\n\r\n\r\n<div class=\"\"\r\n    style=\"background-color: #fff; position: relative\">\r\n    \r\n    \r\n    <section class=\"container-block container--1120\">\r\n        <div class=\"container-block__elements\">\r\n            \n\r\n\r\n<style>\r\n    @media (max-width: 599px) {\r\n        #heading_block_67ab8e1df1171 > .heading {\r\n            font-size: 30px;\r\n            line-height: 40px;\r\n        }\r\n    }\r\n\r\n    @media (min-width: 600px) and (max-width: 1023px) {\r\n        #heading_block_67ab8e1df1171 > .heading {\r\n            font-size: 35px;\r\n            line-height: 45px;\r\n        }\r\n    }\r\n\r\n    @media (min-width: 1024px) and (max-width: 1919px) {\r\n        #heading_block_67ab8e1df1171 > .heading {\r\n            font-size: 40px;\r\n            line-height: 50px;\r\n        }\r\n    }\r\n\r\n    @media (min-width: 1920px) {\r\n        #heading_block_67ab8e1df1171 > .heading {\r\n            font-size: 40px;\r\n            line-height: 50px;\r\n        }\r\n    }\r\n    \r\n<\/style>\r\n\r\n\r\n<div id=\"heading_block_67ab8e1df1171\" class=\"heading__container heading__container--#ffffff\">\r\n\r\n<h2 style=\"color: #000000;\" class=\"heading heading__size--h3 heading__alignment--left heading__weight--semibold\">Erh\u00f6hen Sie die Kundenzufriedenheit und -loyalit\u00e4t mit KI-gesteuerten Interaktionen.<\/h2>\r\n\r\n<\/div>\n\r\n        <\/div>\r\n    <\/section>\r\n<\/div>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69f1a54dbabc5  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69f1a54dbabc5 {\r\n    height: 155px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69f1a54dbabc5 {\r\n        height: 155px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69f1a54dbabc5 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69f1a54dbabc5 {\r\n        height: 50px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\n\n\n<section data-loaded class=\"tam tam--rtl tam--  tam--\" data-block=\"appeal\/text-and-inner-content\">\n  <div class=\"tam__container container--1543\">\n    <div class=\"tam__contain\">\n          <div class=\"tam__text container--default-desktop tam__text--top\">\n\n        \n                          \n        \n        \n\n        \n        <div class=\"tam__content wysiwyg\">\n          <p><b>Verbessern Sie das Kundenerlebnis<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">Wenn ein Standard-Men\u00fcbaum oder regelbasierte Chatbot-Optionen nicht ausreichen, um die Intention des Nutzers zu ermitteln, kann dialogorientierte KI die Kundenanforderung effektiv erfassen, ohne dass die vom Unternehmen vorgegebene Sprache verwendet werden muss.<\/span><\/p>\n<p><span style=\"color: #2154ed;\"><strong>Konversationelle KI kann auch die Barrierefreiheit verbessern, da sie gut mit Text-to-Speech-Diktaten interagiert und mehrere Sprachen m\u00fchelos beherrscht.<\/strong> <\/span><\/p>\n<p>Wir nutzen konversationelle KI in einer Reihe von Anwendungen, darunter Chatbots f\u00fcr den <a href=\"https:\/\/roboyo.global\/de\/intelligente-automatisierung-im-kundenservice\/\">Kundenservice<\/a>, <a href=\"https:\/\/roboyo.global\/de\/intelligente-automatisierung-im-personalbereich\/\">HR-Prozesse<\/a>, Callcenter und Unternehmenssoftware, um nat\u00fcrliche, unterst\u00fctzende Interaktionen zu erm\u00f6glichen, die rund um die Uhr verf\u00fcgbar sind.<\/p>\n<p><span data-sheets-formula-bar-text-style=\"font-size:13px;color:#000000;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none;\">Da dialogorientiert KI mehrere Technologien umfasst, verf\u00fcgt Roboyo \u00fcber einen durchdachten und bew\u00e4hrten Ansatz f\u00fcr jeden der einzelnen Bereiche und wei\u00df wie man sie zusammenbringt. Durch die sorgf\u00e4ltige Auswahl von Technologien gepaart mit geeigneten Integrationen und Conversational Design schaffen wir eine koh\u00e4rente und wertsch\u00f6pfende Customer Journey.<\/span><\/p>\n<p><b>Wertsteigerung bei jedem Kundenkontaktpunkt<br \/>\n<\/b><span data-sheets-formula-bar-text-style=\"font-size:13px;color:#000000;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none;\">Die Kombination von konversationeller KI mit der maschinellen Verarbeitung von Sprache zu Dokumenten oder E-Mails bringt eine effiziente Automatisierung f\u00fcr jeden Kundenkontaktpunkt und verbessert das Kundenerlebnis (CX) auf eine exorbitante Art und Weise.<\/span><\/p>\n        <\/div>\n\n                            \n<a\n    class=\"tam__link link--31 link--blue modal-button link-- link link--primary link--internal\"\n    href=\"#kontaktieren_sie_uns\"     aria-label=\": Kontaktieren Sie uns\"    data-loaded\n>\n  <div>\n          <i><\/i>\n        <span>Kontaktieren Sie uns<\/span>\n      <\/div>\n<\/a>              <\/div>\n      <div class=\"tam__block container--default-desktop  wysiwyg\">\n        \n\n<p class=\"has-t-h-7-font-size\">Konversationelle KI kombiniert Technologien wie Machine Learning und Natural Language Processing so, dass die Kunden ganz nat\u00fcrlich \u00fcber Messenger, Social Media, SMS oder Webchats interagieren k\u00f6nnen. F\u00fcr nicht-digitale Kan\u00e4le bieten intelligente Spracherkennungssysteme die gleiche KI-Funktionalit\u00e4t f\u00fcr Sprachanrufe. Sie ahmen die menschliche Konversation genau nach und erh\u00f6hen gleichzeitig die Geschwindigkeit und Genauigkeit der Antworten.<\/p>\n\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section  data-loaded\n  class=\"logos js-logos logos--auto-slider container--1088 logos--light logos--\"\n  data-block=\"appeal\/logo-static\">\n      <h2 class=\"logos__title\">\n      Software-Partner    <\/h2>\n    <div class=\"logos__logos swiper-container logos__logos--4\">\n    <div class=\"swiper-wrapper\">\n                  <div class=\"swiper-slide\">\n              <div class=\"logos__wrapper\">\n                <div class=\"logos__logo\">\n                                      <a href=\"https:\/\/www.cognigy.com\/\" alt=\"_blank\"><\/a>\n                  \n                  \n    \n            <div class=\"logos__image\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2021\/09\/logo_cognigy-corporate_black.png-150x79.png\" alt=\"Cognigy logo\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2021\/09\/logo_cognigy-corporate_black.png.png\" alt=\"Cognigy logo\">\n                    <\/div>\n    \n                <\/div>\n              <\/div>\n            <\/div>\n                      <div class=\"swiper-slide\">\n              <div class=\"logos__wrapper\">\n                <div class=\"logos__logo\">\n                                      <a href=\"https:\/\/www.druidai.com\/\" alt=\"_blank\"><\/a>\n                  \n                  \n    \n            <div class=\"logos__image\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2021\/09\/white-background-150x150.png\" alt=\"Druid Certified Partner logo\">\n                         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data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2021\/09\/logo_cognigy-corporate_black.png.png\" alt=\"Cognigy logo\">\n                    <\/div>\n    \n                <\/div>\n              <\/div>\n            <\/div>\n                      <div class=\"swiper-slide\">\n              <div class=\"logos__wrapper\">\n                <div class=\"logos__logo\">\n                                      <a href=\"https:\/\/www.druidai.com\/\" alt=\"_blank\"><\/a>\n                  \n                  \n    \n            <div class=\"logos__image\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2021\/09\/white-background-150x150.png\" alt=\"Druid Certified Partner logo\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2021\/09\/white-background-1024x724.png\" alt=\"Druid Certified Partner logo\">\n                    <\/div>\n    \n                <\/div>\n              <\/div>\n            <\/div>\n              <\/div>\n    <button class=\"logos__btn swiper-button-prev\"><\/button>\n    <button class=\"logos__btn swiper-button-next\"><\/button>\n  <\/div>\n      <div class=\"logos__footer\">\n      \n<a\n    class=\"logos__link link link--primary link--internal\"\n    href=\"https:\/\/roboyo.global\/de\/next-level-partnerships\/\"     aria-label=\"Software-Partner: Alle Partner anzeigen\"    data-loaded\n>\n  <div>\n          <i><\/i>\n        <span>Alle Partner anzeigen<\/span>\n      <\/div>\n<\/a>    <\/div>\n  <\/section>\n\n\r\n\r\n<section  data-horizontal-hide data-loaded class=\"link-list link-list--light link-list--left\" data-block=\"appeal\/link-list\">\r\n    <div class=\"link-list__container link-list__container--four-tiles container--1644\">\r\n                 <h4 class=\"link-list__title link-list__title--left link-list__title--tablet\">Technologien erforschen<\/h4>\r\n        <div class=\"link-list__content\">\r\n             <h4 class=\"link-list__title link-list__title--left\">Technologien erforschen<\/h4>\r\n                        <h4 class=\"link-list__title link-list__title--mobile\"><\/h4>\r\n\r\n            <div class=\"link-list__links \">\r\n                \r\n                                    <ol>\r\n                                            \r\n                        <li class=\"link-list__link\"><a href=\"https:\/\/roboyo.global\/de\/robotic-process-automation\/\">ROBOTIC PROZESS AUTOMATISIERUNG (RPA) <\/a><\/li>\r\n                                            \r\n                        <li class=\"link-list__link\"><a href=\"https:\/\/roboyo.global\/de\/intelligente-dokumentenverarbeitung\/\">INTELLIGENTE DOKUMENTENVERARBEITUNG (IDP) <\/a><\/li>\r\n                                        <\/ol>\r\n\r\n                                \r\n            <\/div>\r\n                        <h4 class=\"link-list__title link-list__title--mobile\"><\/h4>\r\n\r\n            <div class=\"link-list__links \">\r\n                \r\n                                    <ol>\r\n                                            \r\n                        <li class=\"link-list__link\"><a href=\"https:\/\/roboyo.global\/de\/business-process-management\/\">Gesch\u00e4ftsprozess-Management <\/a><\/li>\r\n                                            \r\n                        <li class=\"link-list__link\"><a href=\"https:\/\/roboyo.global\/de\/testautomatisierung\/\">TESTAUTOMATISIERUNG <\/a><\/li>\r\n                                        <\/ol>\r\n\r\n                                \r\n            <\/div>\r\n                        <h4 class=\"link-list__title link-list__title--mobile\"><\/h4>\r\n\r\n            <div class=\"link-list__links \">\r\n                \r\n                                    <ol>\r\n                                            \r\n                        <li class=\"link-list__link\"><a href=\"https:\/\/roboyo.global\/de\/process-task-mining\/\">Prozess- und Aufgaben-Mining <\/a><\/li>\r\n                                            \r\n                        <li class=\"link-list__link\"><a href=\"https:\/\/roboyo.global\/de\/rapid-app-development\/\">Schnelle App-Entwicklung <\/a><\/li>\r\n                                        <\/ol>\r\n\r\n                                \r\n            <\/div>\r\n                    <\/div>                           \r\n    <\/div>\r\n<\/section>\n\n\n\n<section  data-loaded\n  class=\"horizontal-posts slider-common  slider-common--dark horizontal-posts--dark\"\n  data-block=\"appeal\/horizontal-scroller\">\n  <h2 class=\"horizontal-posts__title container\">Verwandte Inhalte  <\/h2>\n  <h2 class=\"horizontal-posts__subtitle container\"><\/h2>\n    <div class=\"horizontal-posts__posts draggable\">\n    \n<article class=\"horizontal-posts__post card--padding card card--post card--dark\" data-id=\"25916\">\n  \n    \n            <div class=\"card__image card__image--1-1\" data-lazy style=\"background-color: #f1f1f1;\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/04\/robin-worrall-FPt10LXK0cg-unsplash-1024x683.jpg\" alt=\"Spotlight Konversationelle Ki\">\n                    <\/div>\n      <div class=\"card__body\">\n        <h4 class=\"card__category\">Blog<\/h4>\n\n            <a href=\"https:\/\/roboyo.global\/de\/blog\/spotlight-conversational-ai\/\">\n            <h3 class=\"card__title\">Spotlight Konversationelle Ki<\/h3>\n        <\/a>\n\n      <\/div>\n<\/article>\n<article class=\"horizontal-posts__post card--padding card card--post card--dark\" data-id=\"35408\">\n  \n    \n            <div class=\"card__image card__image--1-1\" data-lazy style=\"background-color: #f1f1f1;\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/06\/pavan-trikutam-71CjSSB83Wo-unsplash-1024x683.jpg\" alt=\"6 M\u00f6glichkeiten f\u00fcr den Einstieg in die Nutzung von Chatbots und Voicebots\">\n                    <\/div>\n      <div class=\"card__body\">\n        <h4 class=\"card__category\">Blog<\/h4>\n\n            <a href=\"https:\/\/roboyo.global\/de\/blog\/conversational-ai-anwendungsfaelle-6-wege-um-mit-chatbots-und-voicebots-loszulegen\/\">\n            <h3 class=\"card__title\">6 M\u00f6glichkeiten f\u00fcr den Einstieg in die Nutzung von Chatbots und Voicebots<\/h3>\n        <\/a>\n\n      <\/div>\n<\/article>\n<article class=\"horizontal-posts__post card--padding card card--post card--dark\" data-id=\"21919\">\n  \n    \n            <div class=\"card__image card__image--1-1\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2022\/03\/Cognigy-Interview-Website-Page-Header-400-\u00d7-400-px-4-150x150.png\" alt=\"Im Gespr\u00e4ch mit Cognigy\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/03\/Cognigy-Interview-Website-Page-Header-400-\u00d7-400-px-4.png\" alt=\"Im Gespr\u00e4ch mit Cognigy\">\n                    <\/div>\n      <div class=\"card__body\">\n        <h4 class=\"card__category\">Blog<\/h4>\n\n            <a href=\"https:\/\/roboyo.global\/de\/blog\/blog-im-gesprach-mit-cognigy\/\">\n            <h3 class=\"card__title\">Im Gespr\u00e4ch mit Cognigy<\/h3>\n        <\/a>\n\n      <\/div>\n<\/article>\n<article class=\"horizontal-posts__post card--padding card card--post card--dark\" data-id=\"21276\">\n  \n    \n            <div class=\"card__image card__image--1-1\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2022\/02\/Untitled-design-15-150x150.png\" alt=\"Roboyo Schlie\u00dft Partnerschaft Mit F\u00fchrendem Anbieter Von Kundenservice-automatisierung Cognigy\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/02\/Untitled-design-15.png\" alt=\"Roboyo Schlie\u00dft Partnerschaft Mit F\u00fchrendem Anbieter Von Kundenservice-automatisierung Cognigy\">\n                    <\/div>\n      <div class=\"card__body\">\n        <h4 class=\"card__category\">Presse<\/h4>\n\n            <a href=\"https:\/\/roboyo.global\/de\/all-insights\/press-release\/roboyo-schliesst-partnerschaft-mit-fuhrendem-anbieter-von-kundenservice-automatisierung-cognigy\/\">\n            <h3 class=\"card__title\">Roboyo Schlie\u00dft Partnerschaft Mit F\u00fchrendem Anbieter Von Kundenservice-automatisierung Cognigy<\/h3>\n        <\/a>\n\n      <\/div>\n<\/article>  <\/div>\n  <div class=\"horizontal-posts__footer container\">\n    <input class=\"horizontal-posts__scrollbar\" type=\"range\" min=\"0\" max=\"100\" step=\"0.01\" value=\"0\" \/>\n\n    <div\n      class=\"slider-common__controls-wrapper \">\n      <button type=\"button\" class=\"swiper-button  swiper-button--prev  js-hozposts-button-prev\"><\/button>\n      <button type=\"button\" class=\"swiper-button  swiper-button--next  js-hozposts-button-next\"><\/button>\n      <div class=\"swiper-pagination  js-slider-pagination\">\n        <span class=\"pagination-current\"><\/span>\n        <span class=\"fraction-symbol\">&#8211;<\/span>\n        <span class=\"pagination-total\"><\/span>\n      <\/div>\n    <\/div>\n\n\n  <\/div>\n  <\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69f1a54dd356e  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69f1a54dd356e {\r\n    height: 0px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69f1a54dd356e {\r\n        height: 0px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69f1a54dd356e {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69f1a54dd356e {\r\n        height: 50px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69f1a54dd37d8  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69f1a54dd37d8 {\r\n    height: 0px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69f1a54dd37d8 {\r\n        height: 0px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69f1a54dd37d8 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69f1a54dd37d8 {\r\n        height: 50px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section  data-horizontal-hide data-loaded class=\"cta cta--none cta--blue  async-load\" data-block=\"appeal\/cta\">\r\n    \r\n    <div class=\"cta__container container--edge-to-edge\">\r\n                    <h2 class=\"cta__title\">Erreichen Sie die n\u00e4chste Stufe. 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