{"id":55129,"date":"2023-05-02T01:47:03","date_gmt":"2023-05-02T00:47:03","guid":{"rendered":"https:\/\/roboyo.global\/?post_type=case_study&#038;p=55129"},"modified":"2024-08-22T21:26:42","modified_gmt":"2024-08-22T20:26:42","slug":"naechsthoehere-kundenerfahrung-aok","status":"publish","type":"case_study","link":"https:\/\/roboyo.global\/de\/case-study\/naechsthoehere-kundenerfahrung-aok\/","title":{"rendered":"Versicherung: Die n\u00e4chste Stufe der CX liefern"},"content":{"rendered":"\n\n<section data-nav-transparent data-loaded data-nav-transparent\n    class=\"hero-header-3 hero-header-3--left hero-header-3--no-cat \">\n    <div class=\"hero-header-3__wrapper\">\n        <div class=\"hero-header-3__video hero-header-3__video--overlay\">\n                                    \n    \n            <div class=\"hero-header-3__image\" data-lazy=\"1\">\n            <img decoding=\"async\" src=\"https:\/\/roboyo.global\/app\/uploads\/2021\/05\/img-sbf-finance-square_optimized.jpg\" alt=\"People looking at mobile phones\" loading=\"eager\" fetchpriority=\"high\">\n        <\/div>\n                                                            <\/div>\n        <div class=\"hero-header-3__container\">\n            <div class=\"hero-header-3__content\">\n                                <p class=\"hero-header-3__title\">ROBOYO X AOK NIEDERSACHSEN <\/p>\n                \n                                                <h1 class=\"hero-header-3__subtitle\">\n                    <span>WIR ERM\u00d6GLICHEN EINE NEXT-LEVEL-KUNDENERFAHRUNG AUF HOHEM NIVEAU<\/span>\n                <\/h1>\n                \n                                <div class=\"hero-header-3__reading\">\n                    <span>\n                        May 2, 2023 |\n                    <\/span>\n                                        <span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\"><\/span> <span class=\"rt-time\"> &lt; 1<\/span> <span class=\"rt-label rt-postfix\">min lesen<\/span><\/span>                                    <\/div>\n                            <\/div>\n                        \n    \n            <div class=\"hero-header-3__side-image\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2022\/01\/AOK-logo-150x150.png\" alt=\"AOK logo\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2022\/01\/AOK-logo.png\" alt=\"AOK logo\">\n                    <\/div>\n                        <\/div>\n                <div class=\"hero-header-3__gradient hero-header-3__gradient--overall\"\n            style=\"background: linear-gradient(180deg, rgba(86,86,86,.8) 0%, rgba(86,86,86,.1) 100%)\">\n        <\/div>\n            <\/div>\n<\/section>\n\n<div class=\"post-info\">\n    <div class=\"post-info__container\">\n        \r\n<a href=\"https:\/\/roboyo.global\/de\/author\/roboyo\/\" class=\"author \">\r\n            \n    \n            <div class=\"author__image\" data-lazy >\n                            <img decoding=\"async\" loading=\"lazy\" data-lazy-placeholder src=\"https:\/\/roboyo.global\/app\/uploads\/2021\/06\/Roboyo-Avatar..svg\" alt=\"Roboyo\">\n                                        <img loading=\"lazy\" data-lazy-full=\"https:\/\/roboyo.global\/app\/uploads\/2021\/06\/Roboyo-Avatar..svg\" alt=\"Roboyo\">\n                    <\/div>\n            <div class=\"author__content\">\r\n            <h6 class=\"author__title\">Author<\/h6>\r\n            <p class=\"author__name\">Roboyo<\/p>\r\n        <\/div>\r\n    <\/a>        \r\n<div class=\"share share--cpt\">\r\n    <p class=\"share__title\">Share Insight:<\/p>\r\n    <ul class=\"share__socials share--cpt\">\r\n                                <li target=\"_blank\" class=\"share__social share__social--linkedin\">\r\n                <a 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d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\" class=\"\"><\/path><\/svg>                <\/a>\r\n            <\/li>\r\n                    <\/ul>\r\n<\/div>    <\/div>\n    <div class=\"post-info__progress\"><\/div>\n<\/div>\n\n\n\r\n\r\n\r\n<section  class=\"image-case-study\" data-block=\"appeal\/image-case-study\">\r\n  <div class=\"image-case-study__container container--1088-ultrawide\">\r\n    <div class=\"image-case-study__row\">\r\n\r\n      \r\n          <\/div>\r\n  <\/div>\r\n<\/section>\n\n\r\n\r\n<section  class=\"case-study-intro\" data-block=\"appeal\/case-study-intro\">\r\n  <div class=\"case-study-intro__container container--1372\">\r\n    <div class=\"case-study-intro__columns\">\r\n      <div class=\"case-study-intro__col case-study-intro__col--lg\">\r\n        <h4>WIR ERM\u00d6GLICHEN EINE NEXT-LEVEL-KUNDENERFAHRUNG AUF HOHEM NIVEAU<\/h4>\r\n        <p>Roboyo startete und gestaltete die Automatisierung der AOK und erm\u00f6glichte es dem Unternehmen, die Kundenerwartungen zu \u00fcbertreffen, die Konkurrenz zu \u00fcberholen und den Marktanteil zu vergr\u00f6\u00dfern. <\/p>\n      <\/div>\r\n      <div class=\"case-study-intro__col case-study-intro__col--sml\">\r\n        <p>Unser Kunde: Die AOK ist mit \u00fcber 27\u202fMio. Kunden das gr\u00f6\u00dfte Versicherungsunternehmen in Deutschland. Da deutsche Staatsangeh\u00f6rige ihren Krankenversicherungsanbieter frei w\u00e4hlen k\u00f6nnen, stehen die Versicherer zunehmend unter dem Druck, kundenorientierter zu sein und rund um die Uhr \u00fcber verschiedene Kan\u00e4le effizient auf Kundenantr\u00e4ge, -anfragen und -forderungen zu reagieren. <\/p>\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\n\n\r\n\r\n<section data-loaded class=\"three-stats three-stats--very-light-grey\" data-block=\"appeal\/three-stats\" data-total-stats=\"3\">\r\n    <div class=\"three-stats__container\">\r\n        <div class=\"three-stats__inner container--1644--desktop\">\r\n                            <h3 class=\"three-stats__title\">Impact<\/h3>\r\n                        <div class=\"three-stats__stats\">\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">KOSTENEINSPARUNG<\/div>\r\n                                                                            <div class=\"three-stats__text-stats  \">\r\n                                                                    <span class=\"three-stats__main-stat\">\u20ac1.4<\/span>\r\n                                                                                                    <span class=\"three-stats__suffix-text\">M<\/span>\r\n                                                            <\/div>\r\n\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>Unser Automatisierungsprogramm brachte der AOK j\u00e4hrliche Kosteneinsparungen in H\u00f6he von 1,4\u202fMio.\u202f\u20ac und erreichte eine Return on Invest von nur vier Monaten. \r\n<\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">KAPITALRENDITE IM 1. JAHR<\/div>\r\n                                                                            <div class=\"three-stats__text-stats  \">\r\n                                                                    <span class=\"three-stats__main-stat\">466<\/span>\r\n                                                                                                    <span class=\"three-stats__suffix-text\">%<\/span>\r\n                                                            <\/div>\r\n\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>Wir haben die \u00dcberpr\u00fcfung bei dem Antrag auf professionelle Zahnreinigung auf < 1 Minute reduziert und eine Kapitalrendite von 466 % im ersten Jahr erzielt.\r\n<\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                                                        <div class=\"three-stats__stat\">\r\n                                                    <div class=\"three-stats__item-title\">ENTLASTETE MITARBEITER <\/div>\r\n                                                                            <div class=\"three-stats__text-stats  \">\r\n                                                                    <span class=\"three-stats__main-stat\">600<\/span>\r\n                                                                                                    <span class=\"three-stats__suffix-text\"> <\/span>\r\n                                                            <\/div>\r\n\r\n                                                <div class=\"three-stats__description\">\r\n                                                            <p>Durch die Automatisierung von Prozessen mit > 96\u202f% optischer Zeichenerkennungsrate wurden 600 AOK-Kundendienstmitarbeiter entlastet und damit von sich wiederholenden, manuellen Aufgaben befreit. \r\n<\/p>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\n\r\n\r\n<section data-loaded class=\"num-two-col container--1372\" data-block=\"appeal\/numbered-two-column-text\">\r\n    <div class=\"num-two-col__container container--1644\">\r\n        <div class=\"num-two-col__tiles\">\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>01<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>HERAUSFORDERUNG<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p>Die vorhandene Systemlandschaft trug dazu bei, dass die AOK ein hohes Volumen an Forderungen seines wachsenden Kundenstamms auf dezentrale und ineffiziente Weise bearbeitete.<\/p>\n<p>Dies kombiniert mit einer wachsenden Nachfrage nach ihrem Produkt zur professionellen Zahnreinigung (ein Unterscheidungsmerkmal der AOK) bedeutete, dass eine zeitaufw\u00e4ndige manuelle Bearbeitung nicht l\u00e4nger<\/p>\n<p>durchf\u00fchrbar war.<\/p>\n<p>Die Herausforderung bestand darin, herauszufinden, wie eine schnelle und wirkungsvolle Automatisierung identifiziert und implementiert werden konnte.<\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>02<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>L\u00d6SUNG<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p>Roboyo bot eine End-to-End-L\u00f6sung mit einer Implementierungszeit\u00a0 von nur vier Monaten an.<\/p>\n<p>Roboyo-Berater arbeiteten mit dem AOK-Team eng zusammen, um einen harmonisierten und bew\u00e4hrten Prozessablauf sowie Prozessregeln<\/p>\n<p>zu definieren.<\/p>\n<p>Roboyo unterst\u00fctzte desweiteren die AOK, eine geeignete IT Infrastruktur zu etablieren die geeignete OCR L\u00f6sung auszuw\u00e4hlen, die Automatisierungl\u00f6sung zu implementieren und danach den Support<\/p>\n<p>zu \u00fcbernehmen.<\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69d54830eecb2  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69d54830eecb2 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69d54830eecb2 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69d54830eecb2 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69d54830eecb2 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section data-loaded class=\"num-two-col container--1372\" data-block=\"appeal\/numbered-two-column-text\">\r\n    <div class=\"num-two-col__container container--1644\">\r\n        <div class=\"num-two-col__tiles\">\r\n                                            <div class=\"num-two-col__tile\">\r\n                                            <div class=\"num-two-col__number  num-two-col__number--rtl\">\r\n                            <h5>03<\/h5>\r\n                        <\/div>\r\n                                        <div class=\"num-two-col__content  num-two-col__content--rtl\">\r\n                        <div class=\"num-two-col__title\">\r\n                                                            <h3>ERGEBNIS<\/h3>\r\n                                                    <\/div>\r\n                        <div class=\"num-two-col__text num-two-col__wysiwyg wysiwyg\">\r\n                                                            <p>Eine gro\u00dfe Anzahl an vormals manuellen Transaktionen sind automatisiert worden. Die Kunden bekommen nun einen schnellen und fehlerfreien Service und 600 AOK-Mitarbeiter. k\u00f6nnen die frei gewordene Kapazit\u00e4t f\u00fcr neue Aufgaben verwenden.<\/p>\n<p>Durch die Verwendung von <a href=\"https:\/\/www.abbyy.com\/flexicapture\/\" target=\"_blank\" rel=\"noopener\">ABBYY Flexi Capture<\/a> und<a href=\"https:\/\/www.uipath.com\/\" target=\"_blank\" rel=\"noopener\"> UiPath<\/a> als RPA Plattform- sind die Abl\u00e4ufe der AOK erheblich effizienter und agiler geworden. Auf steigende Nachfrage kann nun mit Next-Level-Geschwindigkeit, in einem Next-Level-Ausma\u00df und mit Next-Level-Pr\u00e4zision reagiert werden.<\/p>\n<p>Durch diese Leistungssteigerung wurde im ersten Jahr eine Kapitalrendite von 466\u202f% erzielt, und in den n\u00e4chsten drei Jahren soll eine Steigerung der betrieblichen Effizienz in H\u00f6he von 4,2\u202fMio.\u202f\u20ac erreicht werden.<\/p>\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/section>\n\n\r\n\r\n<section data-loaded class=\"testimonial container--default  \" data-block=\"appeal\/testimonial\">\r\n    <div class=\"testimonial__container\">\r\n        <div class=\"testimonial__icon\"><\/div>\r\n        <div class=\"testimonial__wysiwyg\">\r\n                            <p>Mit Roboyo haben wir einen kompetenten und zuverl\u00e4ssigen Partner an unserer Seite. Gemeinsam setzen wir anspruchsvolle Projekte erfolgreich um und integrieren ein hohes Ma\u00df an Effizienz und Pr\u00e4zision in unsere Prozesse. Unsere Mitarbeiter k\u00f6nnen dadurch mehr Zeit f\u00fcr wertsch\u00f6pfende Aufgaben aufwenden.<\/p>\n                    <\/div>\r\n                    <p class=\"testimonial__author\">Annabell Siemonsen,  Projektleiterin, RPA, AOK <\/p>\r\n            <\/div>\r\n    <div class=\"testimonial__source\">\r\n        <\/div>\r\n<\/section>\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69d54830f07e7  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69d54830f07e7 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69d54830f07e7 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69d54830f07e7 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69d54830f07e7 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n<div aria-hidden=\"true\" class=\"appeal-spacer appeal-spacer--69d54830f0a90  appeal-spacer--transparent\">\r\n<style>\r\n\/* Ultrawide *\/\r\n.appeal-spacer--69d54830f0a90 {\r\n    height: 50px;\r\n}\r\n\r\n\/* Desktop *\/\r\n@media (max-width: 1920px) {\r\n    .appeal-spacer--69d54830f0a90 {\r\n        height: 50px;\r\n    }\r\n}\r\n\r\n\/* Laptop *\/\r\n@media (max-width: 1024px) {\r\n    .appeal-spacer--69d54830f0a90 {\r\n        height: 25px;\r\n    }\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n    .appeal-spacer--69d54830f0a90 {\r\n        height: 25px;\r\n    }\r\n}\r\n<\/style>\r\n<\/div>\r\n\n\n\r\n\r\n<section  data-horizontal-hide data-loaded class=\"cta cta--none cta--  async-load\" data-block=\"appeal\/cta\">\r\n    \r\n    <div class=\"cta__container container--edge-to-edge\">\r\n                    <h2 class=\"cta__title\">DIE N\u00c4CHSTE STUFE ERREICHEN. JETZT<\/h2>\r\n                        <div class=\"cta__button\">\r\n                            \n<a\n    class=\"cta__link modal-button link--dark link--dark-blue  link link--primary link--internal\"\n    href=\"#\"     aria-label=\"Contact Us: KONTAKT US\"    data-loaded\n>\n  <div>\n          <i><\/i>\n        <span>KONTAKT US<\/span>\n      <\/div>\n<\/a>                    <\/div>\r\n    <\/div>\r\n    <div class=\"cta__modal\">\r\n        \r\n    <\/div>\r\n<\/section>","protected":false},"featured_media":19915,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"case_study-category":[],"topic":[844],"industry":[890],"function":[891],"class_list":["post-55129","case_study","type-case_study","status-publish","format-standard","has-post-thumbnail","hentry","topic-rpa-de","industry-finanzdienstleistungen","function-kundenbetreuung"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Versicherung: Die n\u00e4chste Stufe der CX liefern - 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