ROBOYO X STAR PUBS & BARS (HEINEKEN)
Star Pubs & Bars approached Roboyo to deliver a case management system that would help resolve queries from pub operators who manage their Just Add Talent estate. Roboyo delivered a low-code technology solution with improved user engagement, greater spending visibility and more efficient processes. Roboyo has since gone on to complete multiple projects with the Star Pubs & Bars team fundamentally changing how they operate and deliver value.
Our client: Star Pubs & Bars are part of HEINEKEN UK and operates as the pub business of HEINEKEN UK. With around 2,400 pubs across the country leased out to small businesses and entrepreneurs, their goal is to ensure the great British pub remains at the heart of communities for generations to come.
Star Pubs & Bars’ Just Add Talent initiative enables individuals to kick-start a pub business at a fraction of the start-up cost of taking on a leased or freehold premises.
“Roboyo stand out because they take a bespoke approach to challenges. Their willingness to listen to our issues and share their best practices and knowledge makes them true collaborators.”
Nicola Bryden, Information Technology Business Partner, The HEINEKEN Company
Increasing complaint handling efficiency and customer satisfaction.
Efficient management of capital investments across the Group.
Smooth transfer from legacy IT systems.
The key to Star Pubs & Bars’ long-term success is partnering the right pub with the right person. However, to enable the smooth running of their operator model business success also requires integrated IT systems that ensure ease of process and consistency.
Star Pubs & Bars had already invested in the Appian Platform and were looking for a partner to help establish core development standards and deliver low-code applications that could help improve internal business processes.
Using the Appian Platform, Roboyo developed a case management system with full functionality and integration with Star Pubs & Bars’ property management system. The management of key lease events was transferred efficiently from legacy IT systems to the new platform which also took care of managing the planning and execution of capital investments across the pub estate. Complaint handling processes were also improved.
With the Appian Platform in place, Roboyo was able to utilize their extensive expertise in low-code technology to build on previous projects and tailor the technology for Star Pubs & Bars’ unique requirements.
In the space of a few months Roboyo’s tailored design and implementation enabled Star Pubs & Bars to operate more efficiently in an integrated way with greater visibility and improved internal capability.
This has in turn led to an acceleration of Capex applications and projects, and mitigation of compliance risk.
Following on from the success of this initial project Star Pubs & Bars aim to continue improving its core business processes with Roboyo at the center of their plans.
Star Pubs & Bars chose Roboyo for their speed, flexibility, and expertise in delivering low-code technology and applications. If you’re looking to do the same, our experts can help take your business processes to the next level at speed and at scale.
Book an introductory call with one of our automation experts today.
“Roboyo don’t just build what we ask for. We give them use cases at a high level and they can interpret and challenge what is required using their Appian expertise. We often get a solution so much better than we expected.”
Adrian Chambers, Solution Architect, Star Pubs & Bars (The HEINEKEN Company)